ICT Survey or Questionnaire

7/27/2019 ICT Survey or Questionnaire

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Survey on e-Commerce and ICT 2013

Section A: General information about ICT systems

A1 Does your enterprise use computers?

A2 (a) Current number of employees in Ireland:

(b) Number of employees using computers at least once a week:

(c) Number of employees using computers connected to the internet:

Enter your CSO reference number:

Yes No

A3 Does your enterprise provide portable devices for mobile use of the internet?(i.e. provided for business use and paid for by the enterprise)

Yes No

A4 Number of employees provided with portable devices?

Your CSO reference number

The form should take approximately 15 minutes to complete.

Before you begin, you will need

Please read the Help for important instructions before you begin

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About this Survey

Data Confidentiality

Help CSO Contact Details


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A9 (i) Does your enterprise have in-house staff (excluding external consultants) workingon software development activities (e.g. systems analysts, programmers, etc.)?

Please estimate the number of man-years spent on software work in 2012:(a man-year is defined as the work completed by one full-time employee during oneyear)

(ii) Distribute the number of man-years in question A9(i) as follows:

Yes No

A6 Does your enterprise provide employees with remote access to the enterprise'se-mail system, documents and applications?

Yes No

A5 Does your enterprise have the following Information and Communication Technologies?

(a) Intranet

(b) LAN

of which wireless LAN

(c) Extranet

Yes No

Yes No

Yes No

Yes No

A7 Does your enterprise use an Enterprise Resource Planning (ERP)software package to share information on sales and purchases withother business processes (e.g. finance, planning, production, marketing, etc.)?

Yes No Don't Know

A8 Does your enterprise use any software application such as Customer Relationship Management (CRM)to manage information about clients that allows it to fulfill any of the following functions?

(a) Capture and store information about clients and make available to otherbusiness processes

(b) Analyse the information about clients for marketing purposes(e.g. setting prices, sales promotions, choosing distribution channels, etc.)

Yes No

Yes No

(a) Software development for your enterprise's own use(e.g. software forfinancial management and administration)

(b) Software development for external sales(including software that is part

of your enterprise's product line)

(c) Other(e.g. maintenance, support, repairs, etc. of your enterprise's own software)

%

%

%

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B2 Type of external connections to the internet in January 2013:

(a) Dial-up modem(access over normal telephone line) or ISDN connection

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No(f) Other mobile connection (e.g. mobile phone, GSM, GPRS, EDGE)

(e) Mobile broadband connection using at least 3G handset(e.g. smartphone)

(d) Mobile broadband connection via portable computer usingat least 3G modem (e.g. laptop, notebook, nettop with 3G modem)

(c) Other fixed internet connection(e.g. cable, fibre optic leased line, frame relay,fixed wireless connection)

(b) DSL broadband(e.g. xDSL, ADSL, SDSL, etc.)

Section B: Use of the internet in 2013

B1 Does your enterprise have access to the internet? Yes No

(a) Less than 2 Mb/sec

B3 What is the maximum contracted download speed of the fastest internet connectionof your enterprise?

(e) At least 100 Mb/sec

(d) At least 30 Mb/sec but less than 100 Mb/sec

(c) At least 10 Mb/sec but less than 30 Mb/sec

(b) At least 2 Mb/sec but less than 10 Mb/sec

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B4 Does your enterprise interact with public authorities via the internet for thefollowing purposes?

(a) Obtaining information

(g) Offering goods or services in an electronic procurement system (e.g. e-tendering)

(e) Declaring social contributions completely electronically without the need forpaperwork(including electronic payment if required)

(d) Declaring VAT completely electronically without the need for paperwork(including electronic payment if required)

(c) Returning filled in forms electronically(e.g. forms for customs , provision ofstatistical information, etc.)

(b) Obtaining forms(e.g. tax forms)

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No- in other EU countries

- in your own country

B6 Does your website provide the following facilities for your enterprise?

(a) Product catalogues or price lists

(b) Possibility for visitors to customise or design products

(c) Online ordering/reservation/booking(e.g. shopping cart)

Yes No

Yes No

Yes No

(f) Accessing tender documents and specifications in electronic procurementsystems

Yes No

B5 Does your enterprise have a website or homepage? Yes No

(d) Privacy policy statement

(e) Personalised content on the website for regular/repeat visitors

(f) Advertisement of open job positions or online applications

Yes No

Yes No

Yes No

(g) Order tracking available online Yes No

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C1 Does your enterprise use any of the following social media?

(a) Social networks(e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.) Yes No

(d) Wiki based knowledge sharing sites(e.g. Wikipedia)

(b) Blogs or microblogs(e.g. Twitter, Present.ly, etc.)

(c) Multimedia content shared websites(e.g. YouTube, Flickr, Picassa,SlideShare, etc.)

Yes No

Yes No

Yes No

Section C: Use of social media

Use of social media refers to the enterprise's use of applications based on internet technology or communication platforms forconnecting, creating and exchanging content online with customers, suppliers, partners or within the enterprise.- Enterprisesusingsocial media are considered to be those that have a user profile, an account or a user licence depending

on the requirements of the social media type.

C2 Does your enterprise use social media to:

(b) Develop the enterprise's image or market products(e.g. promoting yourenterprise, launching products, etc.)

(f) Recruit employees

(e) Collaborate with business partners (e.g. suppliers, etc.)or otherorganisations (e.g. public authorities, non Governmental organisations, etc.)

(d) Involve customers in development or innovation of goods or services

(c) Obtain or respond to customer opinions, reviews, questions

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

(g) Exchange views, opinions or knowledge within the enterprise Yes No

C3 Does your enterprise have a formal policy for using social media?

(e.g. objectives, rules, procedures, etc.)

Yes No(a) Post paid adverts only

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(a) Own country

(b) Other EU countries

(c) Rest of the world

Yes No

Yes No

Yes No

D2 Please indicate what percentage of total turnover(by value)was representedby electronic sales during 2012: (If you cannot give exact percentages, your

best estimate will suffice)

(a) via the website

(b) via EDI or networks other than the website

of which:

D3 Of the electronic sales ordered via the website(D2(a) above), please indicate whatpercentage was represented by:(If you cannot give exact percentages, your bestestimate will suffice)

(a) Sales to other enterprises or public authorities

(b) Sales to private consumers

%

%

%

%

%

Sales via your enterprise's website, EDI and other networks

D1 Did your enterprise receive orders via the website, EDI or other networks

during 2012?(exc lud ing manually typed e-mails)Yes No

D4 Did your enterprise receive orders via the website from customers located inthe following geographical areas in 2012?

Section D: e-Commerce

An e-Commerce transaction is the sale or purchase of goods or services conducted over computer networks bymethods specifically designed for the purpose of receiving or placing orders. The goods or services are ordered bythese methods, but payment and delivery do not have to be conducted online. e-Commerce transactions excludeorders made by manually typed e-mails.

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D5 Did your enterprise receive orders via EDI-type messages from customers located in thefollowing geographical areas in 2012?

(a) The enterprise's goods or services are not suitable for web sales

(b) Logistical problems(shipping of goods or delivery of services)

(c) Problems concerning payments(e.g. security)

(e) Problems concerning legal framework for e-Commerce activity

(d) Problems concerning ICT security or data protection

(f) High cost of implementing web sales compared to benefits

Yes No

Yes No

Yes No

Yes No

Yes No

Yes No

Purchases via a website, EDI and other networks

D7 Did your enterprise order goods or services via a website, EDI or othernetworks during 2012?(exc lud ing manually typed e-mails)

D8 Please indicate what percentage of total purchases(by value)was representedby electronic purchases during 2012:(If you cannot give exact percentages, yourbest estimate will suffice)

(a) via a website

(b) via EDI or networks other than a website

of which:

Yes No

%

%

%

(a) Own country



Yes No

Yes No

Yes No

D6 Did any of the following obstacles limit or prevent your enterprise selling via the website, EDI orother networks in 2012?

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D9 Did your enterprise place orders via computer networks to supplierslocated in the following geographical areas in 2012?

Section E: Electronic invoicing

(a) Own country



Yes No

Yes No

Yes No

An electronic invoice is an electronic transaction document containing billing information.Two different formats exist for processing e-invoices:

- electronic invoices in a standard structure that may be processed automatically(i.e. directly exchangedbetween suppliers and customers via an electronic banking system).

- electronic invoicesnot suitable for automatic processing.

E1 Does your enterprise send e-invoices?

- suitable for automatic processing(e.g. XML, EDIFACT, etc.)

- not suitable for automatic processing(e.g. e-mails, e-mail attachment in PDF format)

E2 Does your enterprise receive e-invoices?

- suitable for automatic processing(e.g. XML, EDIFACT, etc)

- not suitable for automatic processing(e.g. e-mails, e-mail attachment in PDF format)

Yes No

Yes No

Yes No

Yes No

Section F: Details of enterprise activity

F1 What is the main activity of the

enterprise?

F2

F3

Total turnover in 2012 (in value terms,excluding VAT) If exact figures are

not available, yourbest estimate willsuffice.

Total purchases of goods andservices in 2012 (in value terms,

excluding VAT)

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Section G: Comments and contact details

Please add any comments that would help us interpret the data provided and avoid further enquiries.G1

G2 Please give details of the person we should contact if any queries arise regarding the informationreturned on this questionnaire.

Return completed by :

Name :

Position :

E-mail :

Phone :

Declaration

Website :

How much time was needed to fill in this questionnaire? MinutesG3

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ICT Survey or Questionnaire