17
ICT Coalition for Children Online Implementation of the ICT Principles 2016 1 Implementation Questionnaire April 2017

ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 1

ImplementationQuestionnaireApril2017

Page 2: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 2

Introduction

Notes/instructionsoncompletingthistemplate• Pleasecompleteallsectionsandallquestionsasfaraspossible• Whereaquestionorsectionisnotapplicable,pleasemarkasN/A• Whereisoverlap–ornochange–toinformationpreviouslysubmittedincompany

statementofcommitments,pleasesimplyenter“refertoself-statement”• URLsorscreenshots(withlinks)areparticularlyusefulinillustratingindividualpoints• Pleaseaddanyadditionalinformation/datarelevanttothesubmissionattheendofthe

appropriatePrinciple1.Nameofthecompanyonwhosebehalfthissubmissionismade:TelenorHungaryLtd

2.Countryorprimarymarketswhereproducts/servicesareoffered(inEU)towhichthissubmissionappliesInwhichEuropeanmarketsdoesyourcompanyoperateHungary3.Product(s)orservicesincludedwithinthetermsofthissubmissionTelenorHungaryisamobileoperator,weprovidemobilevoiceanddataservices4.Natureofactivity☐ Manufacturersofdesktopandlaptopcomputers,mobilephones,tablets,TVsettopboxesandgamingconsoles X Networkoperatorsandconnectivityproviders☐ Onlinecontentprovider☐ Onlineserviceprovider☐ Other(pleasespecify):......................................................................5.Person(s)completingthereportName:GaborEgyedPosition:ConsumerPRgroupmanager/SCEmail:[email protected]

Page 3: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 3

Principle1–ContentCommitmentsSignatoriesshould:• Indicateclearlywhereaservicetheyoffermayincludecontentconsiderednottobe

appropriateforchildrenanddisplayprominentlyoptionswhichareavailabletocontrolaccesstothecontent.Thiscouldinclude,whereappropriatefortheservice,toolstomanageaccesstocertaincontent,advicetousersorarecognisedsystemofcontentlabelling.

• DisplayprominentlyandinaneasilyaccessiblelocationtheAcceptableUsePolicy,whichshouldbewrittenineasily-understandablelanguage.

• Stateclearlyanyrelevanttermsofserviceorcommunityguidelines(i.e.howusersareexpectedtobehaveandwhatisnotacceptable)withwhichusergeneratedcontentmustcomply.

• Ensurethatreportingoptionsareintherelevantareasoftheservice.• Providenoticeabouttheconsequencesforusersiftheypostcontentwhichviolates

termsofserviceorcommunityguidelines.• Continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotection

toolsandsolutions.1.Doyouprovideamechanismforconsumerstoprovidefeedback,reportanissueorfileacomplaintabouttheappropriatenessofapieceofcontent?X Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetails:WecreateBlogcontentandacceptfeedbackinsocialmediawhereSocialMediaCSteamhandlethequestions

2.Doyouofferameansforrestricting/blockingaccesstopotentiallyinappropriatecontentforusersofyourserviceorproduct?XYes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsofmechanismsinplace:Aparentalcontrolsolutioncanbeorderedbytheparentstorestrictchildren’sonlineactivitiesbyawhitelist.(freeofcharge)

3.Doyouprovideanyinformation,educationalresourcesoradviceforusersinanyofthefollowingareas?(tickasmanyasapply)

Page 4: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 4

☐ContentclassificationorlabelingguidelinesX HowtoblockorrestrictaccesstocontentXHowtoreportorflagcontentasinappropriateXSafesearching☐Informationaboutyourcompany’scontentpolicyinrelationtochildren☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsincludingtheformatofanymaterialprovided(video,text,tips,games,FAQs,etc.):Onourwebsitewehaveawebpagedescribingtheparentalcontroltoolsweprovide,howtheywork,howtoorderthem(theyarefreeofcharge).AtthiswebpagewealsoprovideinformationaboutandalinktotheInternetHotline,maintainedbytheNationalCommunicationsAuthority,whereinappropriatecontentfoundontheinternetcanbereportedbyanybody.http://www.telenor.hu/vallalati-felelossegvallalas/tarsadalom/tudatos-biztonsagos-internethasznalat(onlyinHungarian)Wedevelopedaneducationalmaterialforchildrenonsafetyinternetusage,appropriatedigitalmediaunderstanding(seemoreinChapter6).

4.Whereisyourcompany’sAcceptableUsePolicy(AUP)located?Onwww.telenor.huinthefooter–thereisadirectlinktoAUP.Websiteusagepolicy,conditions,rules,datasecurity,etc

5.DoestheAUPorseparategiveclearguidelineswithwhichusergeneratedcontentmustcomply(includingdetailsabouthowusersareexpectedtobehaveandwhatisnotacceptable)?XYes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseidentifyrelevantpolicy:Wemaintainsocialmediaplatforms,thereonFacebookwereleasedthe“rulesofthehouse”.https://www.facebook.com/telenorhungary/app/189341874510393/

6.Doyouprovidenoticeabouttheconsequencesforusersiftheypostcontentwhichviolatestermsofserviceorcommunityguidelines?

Page 5: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 5

☐ YesX No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseidentifyrelevantpolicy:

Page 6: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 6

Principle2–ParentalControlsCommitmentsSignatoriesshould assistparentstolimittheirchildren’sexposuretopotentiallyinappropriatecontentandcontact.

• Manufacturersshouldoptimisehardwaredesigntoprovideproductswhichsimplyandclearlyhelpparentstosetappropriatelevelsofcontrolondevices.

• Networkprovidersshouldprovidenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol.

• Serviceandcontentprovidersshouldmakeavailablethenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol

1.Pleaseoutlinetheavailabilityofanyparentalcontroltoolsandsettingsacrossyourproductorservicethatallowsparentstosetappropriatelevelsofcontrol?Includerelevantlinks/screenshotswhereavailable:Aparentalcontrolsolutioncanbeorderedbytheparentstorestrictchildren’sonlineactivitiesbyawhitelist.(freeofcharge)2..Ifapplicable,pleasedescribethefeaturesofferedbytheparentalcontrols?E.g.restrictingwebaccess,customization,monitoring,otherrestrictions…..Parentsareabletosetupawalledgardenontheirchildren’ssubscription>itallowsonlythewebsitesfromthewhitelist.

3.Inrelationtoparentalcontrols,whichofthefollowingeducationalandinformationresourcestodoyouoffer?(tickasmanyasapply)☐CompanypolicyinrelationtouseofparentalcontrolsXGuidanceabouthowtouseparentalcontrols☐Educationalorawareness-raisingresourcesabouttheuseofparentalcontrols☐ApromotionalormarketingchannelfortheuptakeofparentalcontrolsXExternallinkstoeducationalmaterial/resourcesabouttheuseofparentalcontrol[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]OnlyinHungarian:OnparentalcontrolsandsafeInternetuseingeneral:http://www.telenor.hu/vallalati-felelossegvallalas/tarsadalom/tudatos-biztonsagos-internethasznalatOntheuseoftheHelpApppromotedbyTelenorthroughitscooperationwithUNICEF:http://www.telenor.hu/vallalati-felelossegvallalas/tarsadalom/unicef_egyttmukodes

Page 7: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 7

4.Pleaseoutlineanyadditionalsafetytoolsorsolutionsnotdetailedabovethatrelatetoparentalcontrols,includinganyplannedimplementationofnewfeaturesorprocedures?Asmarkettrendsshowswefocusoneducationinsteadofdevelopingfurthercontrolsolutions.

Page 8: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 8

Principle3–Dealingwithabuse/misuseRequirementsSignatoriesshould:

• Provideaclearandsimpleprocesswherebyuserscanreportcontentorbehaviourwhichbreachestheservice’stermsandconditions.

• Implementappropriateproceduresforreviewinguserreportsaboutimages,videos,textandothercontentorbehaviour.

• Provideclearinformationtousersonallavailablereportandreviewprocedures.• Placeandreviewregularlylinkstothesereportingoptionsinappropriateareasofthe

service(e.g.whereusersviewuser-generatedcontentorinteractwithotherusers)andprovideguidanceonwhattoreport.

• Placelinkstorelevantchildwelfareorganisationsorspecialistprovidersofadvice(e.g.aboutanorexiaorbullying)andotherconfidentialhelplines/supportservicesinappropriateareas.

• Ensurethatmoderatorswhoreviewuserreportsareproperlytrainedtodetermineorescalatecontentorbehaviourpresentedtothem

1.Pleaseprovidedetailsofcompanypolicyrelatingtoabuseandmisuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice.

2.Pleasedescribetheprocessormechanismavailableforuserstoreportabuse/misuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice).TelenorHungary does not host either professional or user-generated content and doesnotprovideplatformstosharecontent. Insocialmedia (onourpagesandchannels)wehavea“houserule”mainlyonmoderatingprocesses.Ontheotherhandweavoidpeoplesharetheirpersonaldatapublic(onoursocialchannels).[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]Seeabove.WepromotethereportingmechanismoftheInternetHotlineoperatedbytheNationalCommunicationsRegulatoryAuthorityonourwebsite.www.internethotline.huhttp://english.internethotline.hu/reporting/

Page 9: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 9

3.Whereisthereportingbutton/mechanismlocated?(tickanythatapply)☐Oneachpageofthewebsite/service☐ClosetothepointwheresuchcontentmightbereportedXInaseparatelocationsuchasasafetypage☐Inabrowserextension☐Inaseparateappforaconnecteddevice☐Other(pleasespecify):.......................................................

4.Whomayusesuchareportingmechanism?(tickanythatapply)☐Onlyregistereduser/profileinwhichcontentislocated☐Allregisteredusersoftheproduct/service?XEveryoneincludingnon-users,e.g.parents/teacherswhoarenotregisteredfortheservice☐Other(pleaseexplain):.......................................................5.Whichofthefollowingkindsofcontentcanusersreport?Userscanreportanycontentthattheyfindinappropriate,especially,harassment,pedofile,racistorextremelyviolentcontent.6.Whichofthefollowinginformationdoyouprovidetousers?(tickanythatapply)

Page 10: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 10

XAdviceaboutwhattoreportXAdviceabouthowtomakeareport☐Pre-definedcategoriesformakingareport☐Howreportsaretypicallyhandled☐FeedbacktousersXOtherwebsite/externalagencyforreportingabuse/misusecontent?☐Other(pleasespecify):..............................................7.Pleaseprovidedetailsofanyothermeans,inadditiontoareportingbutton/icon,toreportcontentorbehaviorwhichbreachesyourservice’stermsandconditions[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]

8.Pleaseoutlinebrieflyanyotherproceduresorprogrammesofferedbyyourservicenotdetailedabovethatrelatetoabuse/misuse,Wesupport2schoolprogramscalledDigitalWorldand“Wake-uptime!”TelenorHUsignedinNov2013acooperationagreementwithUNICEFtosupporttheWake-uptime!program-aUNICEFcampaigntopromoteawarenessofchildren’srights–andtheHelpAPP.HelpAPPisasmartphoneapp,helpingchildrentohandleunwantedsituationse.g.makeemergencycallsandcallstosocialservices,andtosendtheirlocationdataincasetheyareintrouble.http://www.telenor.hu/vallalati-felelossegvallalas/tarsadalom/unicef_egyttmukodes

Principle4–ChildSexualabusecontentorillegalcontactRequirementsSignatoriesshould:

• Co-operatewithlawenforcementauthorities,asprovidedforinlocallaw,regardingchildsexualabusecontentorunlawfulcontact.

Page 11: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 11

• Facilitatethenotificationofsuspectedchildsexualabusecontenttotheappropriatelawenforcementchannels,inaccordancewithexistinglawsanddataprotectionrules.

• Ensurethepromptremovalofillegalchildsexualabusecontent(onceithasbeenconfirmedasillegalbytherelevantpublicauthority)inliaisonwithnationallawenforcement.

• Providerelevantadditionalinformationand/orlinkstouserssotheycanmakeareportorobtaininformationaboutappropriateagenciesororganisationsthatuserscancontactaboutmakingareportorobtainingexpertadvice,atnationalandEUlevel(e.g.lawenforcementagencies,nationalINHOPEhotlinesandemergencyservices).

1.Whichofthefollowingmechanismsareprovidedonyourproductorservicetofacilitatethenotificationorreportingofsuspectedchildabusecontent?(tickanythatapply)☐ Company-ownhotlinereportingbuttonortelephonenumberX LinkorbuttonforexternalnationalorregionalINHOPEhotline☐Emergencyservices ☐ Lawenforcementagency ☐Otherexternalagency(pleasespecify):............................................................WeprovidealinktothereportingsurfaceoftheInternetHotlinemaintainedbytheregulatoryauthority.Theauthoritymanagesalltheadditionalsteps:theyinvestigate,assistsinnoticeandtake-down,andcontactsthepoliceifthereportspointtoillegalcontent. 2.Pleaseoutlinebrieflytheprocedurestobefollowedifillegalcontentweretobediscoveredonyourservice.3.Doyouprovidelinkstoanyofthefollowingtoenableusersgainadditionalinformationinrelationtochildsexualabusecontentorillegalcontact?(tickanythatapply)XLinkstorelevantchildwelfareorganizations/specialistprovidersofadvice☐Otherconfidentialhelplines/supportservices☐Lawenforcementagencies☐INHOPE☐Other(pleasespecify):……………..

4.Pleaseoutlinebrieflyanyadditionalprocedureinplacewithinyourcompanynotdetailedabovetoensurethatyoucomplywithlocaland/orinternationallawswithregardtochildsexualabuseandotherillegalcontent?Wemaintainachildsexualabusefilteronourwholeinternetnetwork,blockingsitescontainedintheInterpol’slist.

Page 12: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 12

Principle5–PrivacyandControlRequirementsSignatoriesshould:

• Manageprivacysettingsappropriateforchildrenandyoungpeopleinwaysthatensuretheyareassafeasisreasonablypossible.

• Offerarangeofprivacysettingoptionsthatencourageparents,childrenandyoungpeopletomakeinformeddecisionsabouttheiruseoftheserviceandtheinformationtheypostandsharewithothersonline.Theseoptionsshouldbeeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

• Takesteps,whereappropriateandinaccordancewithlegalobligations,toraiseuserawarenessofdifferentprivacycontrolsenabledbyservicesordevicesandenableuserstousetheseasappropriate.

• Makereasonableeffortstoraiseawarenessamongallparties,service,content,technologyandapplicationproviders,includingpublicbodies,ofindustrygoodpracticeinrelationtotheprotectionofchildrenandyoungpeopleonline

1.Pleaseprovidedetailsofyourcompany’spublishedprivacypolicyinrelationaccess,collection,sharingandfurtheruseofdatafromminorsundertheageof18whenutilizingyourproductorservice?HungarianEULAonourwebsitehttps://www.telenor.hu/jogi-kozlemenyEN:https://www.telenor.hu/en/legal-notice2.Aredistinctprivacysettingsdeployedtopreventaccesstoinformationonforusersundertheageof18?☐YesX No☐Notapplicable(pleaseexplain):......................................................Ifyes,pleasebrieflyoutlineavailableage-appropriateprivacysettings(Providedetailsincludingrelevantlinks/screenshotsonyourwebsite)Pleaseidentifydefaultsettingsforeachagecategoryofunder18s,asrelevant:Pleaseidentifyanystepsyouhavetakentoensurethatthesesettingsareeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

3.Whereareusersabletoviewandchangeorupdatetheirprivacystatus?tickanythatapply)

Page 13: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 13

☐Oneachpageofthewebsite/service☐AteachpointwherecontentmaybepostedXInseparatelocationsuchasasettings/safety/privacypage☐Inabrowserextension☐Inaseparateappforaconnecteddevice☐Other(pleasespecify):.........................................................[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]

4.Whichofthefollowinginformation,resourcesorhelpfeatures(ifany)areprovidedtoencourageuserstomakeinformeddecisionsabouttheirprivacyortheinformationtheyshare?☐Tips/advicetousersatthepointofsettingprivacyoptions☐FAQs☐HelporeducationalresourcesinaseparatelocationofserviceXLinkstoanyexternalNGOagenciesofferingeducationorawareness-raisingrelatedtoprivacy☐LinkstogovernmentalorECagencies(OfficeofDataProtectionCommissioner,ENISAetc.)inrelationtoprivacyanddataprotection☐Other(pleasespecify):......................................................[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]5.Pleaseoutlinebrieflyanyadditionalpoliciesoractivities(existingorproposed),notdetailedabove,toensurethatpersonalinformationisprotected,usingreasonablesafeguardsappropriatetothesensitivityoftheinformation.Onourwebsitewww.telenor.huwehavegeneralprivacyrelatedtopicsforthevisitorsandspecialrulesforoursubscribersandfurtherprovisionsforthosewhoregistertodifferentservicessuchasMyTelenor.OursafeinterneteducationmaterialandlessonsPLUSWise-uplessonswithUNICEFcontainseducationpartaboutdataprivacyTelenorhasinitiatedamajorprogramtobecomecompliantwiththeGeneralDataProtectionRegulation,whichcomesintoeffect25May2018.Theregulationincludesprovisionsdrawingspecificattentiontothevulnerabilityandneedsofchildren(includingrecitals38,58,75).

Page 14: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 14

Principle6–EducationandAwarenessRequirementsSignatoriesshould:

• Educatechildrenandyoungpeopleandgivethemuptodateinformationtomanagetheiraccessandsettingsinrelationtocontent,servicesandapplications,addingsupportwherepossibletoexistinginitiativesandpartnerships.

• Provideadviceaboutfeaturesoftheserviceorfunctionalitythatareavailabletoallowparentstoimprovetheprotectionofchildren,suchastoolstopreventaccesstocertaintypesofcontentorservice.

• Providelinkstoothersourcesofrelevant,independentandauthoritativeadviceforparentsandcarers,teachers,andforchildren.

• Provideaccesstoinformationthatwillhelpeducateparents,carers,teachersandchildrenaboutmedialiteracyandethicaldigitalcitizenship,andhelpthemthinkcriticallyaboutthecontentconsumedandcreatedontheinternet.

• Encourageparentsandteacherstousethisinformationandtalktotheirchildren/pupilsabouttheissuesarisingfromtheuseofonlineservices,includingsuchtopicsasbullying,groomingand,whererelevant,costmanagement

1.Doesyourcompanyprovideitsowneducationalresourcesaimedatanyofthefollowinggroups?XYoungerchildren,i.e.under13sX Teenagers<18sXParentsandcarersXTeachersandotheradults☐Others(pleasespecify):................................................2.Whichofthefollowingtopicsareincludedwithinyourowncompanyeducationalmaterials?(tickanythatapply)XOnlinesafebehaviourXPrivacyissuesXCyberbullyingXDownloadandcopyrightissuesXSafeuseofmobilephonesXContactwithstrangersXOthertopics(pleasespecify)................................................sexting

Page 15: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 15

3.Withreferencetoanyeducationalmaterialyouprovide,whichofthefollowingmethodsdoyouuse?(tickanyasapply)☐Documentationprovidedwithproduct/contractonpurchase/firstregistration☐Arequiredpresentationbysalespersoncompletingsale☐Displays/leafletspositionedprominentlyinstores☐Notificationbyemail/on-screenstatement/othermeanswhenproductorcontractispurchasedorfirstregistered☐Prominentnotifications,resourcesorpopupsonwebsite☐Helpdesk(telephoneoronline)XOther(pleasespecify):................................................WemaintainHipersuliourdigitaleducationprogramthatcontainssafeinternetlessonpart.Weregularlyorganizeschoolvisitsandonvoluntarybasewereachthousandsofchildreneveryyear.Thesafeinternetlessonsareavailableonlineforeveryone.AbovethatwesupportNGOswhoreachchildrenwiththistopic.4.Pleaseprovidedetailsofanylinkstootherexternalorganisations,orrelevant,independentandauthoritativeadviceforparents/carers,teachers,andforchildren?www.hipersuli.huwww.digitalisvilag.huwww.unicef.hu

5.Pleaseprovidedetailsofanycampaigns,oractiveinvolvementinindustrypartnershipsonspecifictopicstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople?

InHipersuliweworkwithMicrosoftHungarytoeducateteachersondigitaltoolusageandourpartissafeinternet(amongothertopics). 6.PleaseprovidedetailsofanypartnershipswithNGO,civilsocietyorothereducationalagenciesorcampaignstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople. WealsocooperatewithUNICEFinpromotingtheirchildrens’rightscampaign“Wake-uptime!,inpromotingtheHelpAppandindistributingtheDigitalWorldprogram.TelenorHungarycooperatedwithMediaSmartHungarytodevelopandpromoteDigitalWorldeducationalprogram.InNovember2013,TelenorHungary–incooperationwithMediaSmartHungary–announcedacontestforteachers“TheteacheroftheDigitalworld”tofacilitatetheincorporationoftheDigitalWorldeducationalprogramintokindergardenandschoolcurricula.http://www.mediatudor.hu/

Page 16: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 16

7.Pleaseoutlinebrieflyanyofyourowncompanyinitiativesinmedialiteracyandethicaldigitalcitizenship,designedtohelpchildrenandyoungpeopletothinkcriticallyaboutthecontentconsumedandcreatedontheinternet.WeworkwithpartnersNGOpartners–seetheinitiativesaboveHipersuli,DigitalWorldandUNIEF’sWise-uplessons.8.Pleaseprovidedetailsofanyadviceandsupportstoencourageparentsorteacherstotalktotheirchildren/pupilsabouttheopportunitiesandrisksarisingfromtheiruseoftheinternet.SafeinternetlessonsareavailableonHipersuli.huforeveryone,wherewecommunicateinpressaboutsafeinternetwereachandencouragepeopletogetinvolved.

9.Pleaseoutlineanyadditionalactivitiesorinitiativesnotdetailedabovethatrelatetoeducationandawareness-raisingofferedbyyourserviceorproduct.Wealsopromoteonourwebsiteservicesprovidinggeneralassistancetochildrenwithproblems,missingchildren’shotline,etc:InEnglish:http://www.telenor.hu/en/phone-calls-for-social-causes

Page 17: ICT Principles Report Telenor Hungary 08-05-17 · 2018-02-08 · Telenor HU signed in Nov 2013 a cooperation agreement with UNICEF to support the Wake-up time! program - a UNICEF

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 17

InadditiontoinformationsubmittedrelatedtoimplementationoftheICTPrinciples,thefollowingsupplementaryinformationsuppliedineitherwrittenformorindiscussionwithcompaniesprovidesvaluablecontextandinformationaboutthefunctioningandeffectivenessofchildsafetyprovision.

1.InrespectofICTPrinciple1,thatcompaniesshould“continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotectiontoolsandsolutions”,pleaseelaborateoncompanyinvestmentinchildsafetymeasures,includingresearch.Elaboratealso,wherepossible,onplannedfutureimplementations.2.Anyfurtherdatathatcompaniesmaybeabletoprovideregardingthefunctioningofchildsafetyfeatureswouldbeanextremelyvaluableoutcomeofthisassessment.Wherepossible,pleaseprovideanyavailablesummarydatainrespectofthefollowingelements.(Stipulatewheredatashouldonlybepresentedinanonymisedform).Takeuporfrequencyofuseofparentalcontroltoolsonyourproductorservice?Incidenceofreportinguse/misuse,categorizationandfrequencyofreportsonyourproductorservice?Howmany?Bywhom?Whichproblem?Kindsofactionstakenbytheproviderfordifferentcategoriesofreports.Whatwastheoutcome?Howdoyouevaluatetheeffectivenessofresponsetoreports?Privacysettings:thepercentageofchildrenwhohaveprivateprofiles,andthosewhohavechangeddefaultprivacysettings(andhow/whatdidtheychange),byage,genderandcountryUseoflocation-basedservicesbychildrenTakeupanduseofeducationandawarenessraisingactivitiesundertakenforyourproductorservice?

3.Pleasedetailanyadditionalmeasuresadoptedtoevaluatetheeffectivenessofchildsafetyfeatures.