ICS · PDF file?financial SWOT analysis?success and Excellence?Financial Goal Setting ... Spa & Massage Therapy Massage therapy benefits · Relieves stress · Improves posture · Reduces

... developing professionals

ICS Training

B R O C H U R E

The human capital of any organization represents its most potent asset.

They are the single most influential factor that influences the success or

otherwise of the company.

Building human resource capacity therefore represents the smartest

business decision any organization can make as this helps ensure that all

other factors of production function properly and deliver on

management objectives. The greater the capacity of a company’s human

capital, the more productive, and successful it will be. ICS Training offers

you the unique opportunity to build capacity for greater success. This

brochure is a summary of our offerings.

Introduction

Introduction .................................................................................1

Table of contents .........................................................................2

1. PERSONAL EFFECTIVENESS TRAININGS (PET) ..........................3

Self Management for Optimum Performance ......................4

Personal Financial Management ...........................................5

Personal Goal Setting ............................................................6

Stress Management ..............................................................7

Power of Effective Communication .......................................8

Personal Branding for Success ..............................................9

Self Esteem that Wins .........................................................10

Time Management that Works ...........................................11

2. LEADERSHIP AND TEAM MANAGEMENT TRAININGS (LTMT). 12

Leadership Orchestrated .....................................................13

Leading an “A” Team ...........................................................14

360 Degree Leadership .......................................................15

3. MARKETING AND SALES TRAININGS (MST).............................16

Smart Selling .......................................................................17

Business Writing that Works ...............................................18

Corporate Branding .............................................................19

Proposal Writing .................................................................20

4. CUSTOMER SERVICE TRAININGS (CST) ...................................21

Service Delight ....................................................................22

Customer Relationship Management .................................23

5. DRIVERS' TRAINING (DT) ......................................................24

Crash Free Driving .............................................................25

Vehicle Maintenance Training ...........................................26

6. CAPACITY BUILDING TRAININGS (CBT) .................................27

Performance Management ...............................................28

Developing the Professional in YOU ..................................29

HR Management and Business Partnership ......................30

IGNITE: A Culture Transformation Training .......................31

Office Etiquette .................................................................32

Secretaries and Administrators Course .............................33

Public Speaking .................................................................34

7. COMPUTER AND MICRO SOFT OFFICE TRAINING (CMOT)....35

Computer Appreciation for Beginners ...............................36

Basic Excel Training ............................................................37

Advanced Excel & Financial Modeling ...............................38

PowerPoint Presentation ...................................................39

8. Nomination Forms............................................................................40

Table of contents

PERSONAL EFFECTIVENESS TRAININGS

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Self Management for Optimum Performance

Personal Financial Management

Personal Goal Setting

Stress Management

Power of Effective Communication

Personal Branding for Success

Self Esteem that Wins

Time Management that works

SELF MANAGEMENT FOR OPTIMUM PERFORMANCE

When employees are able to perform at optimum levels, the organization is sure to meet it’s set targets, surpass expectations and edge ahead of competition. There remains a direct link between the performance of individuals within an organization and the profitability of the company as a whole. The more productive the people are, the more profitable the company is. It’s that simple. To ensure that all the staff in the organization are performing at the highest levels, the organization must pay attention to improving them as individuals. It needs to help them grow from being dependent people who constantly require guidance and instructions, to independent people who take responsibility for their performance on the job. Ultimately, such staff will grow to become interdependent people who take responsibility for other people and for the systems that make the organization productive. This course helps you to achieve these and much more.

Course Overview:

Who should Attend?

All level of staff in the organization

To cover program delivery, customized training materials, certificates, tea break & lunch.

4

Paradigm Change

Goal Getting


Self Esteem

Self Evaluation

Self Branding for Success

Time Management

Power of Effective Communication

Stress Management

Introduction to Leadership

Course outline:

At the end of the training, participants

will be able to;

?assess their lives in preparation

for self improvement.

?imbibe critical skills for optimum

and all round performance.

?list critical action points for

implementing a positive and

sustainable change in life style.

Learning objectives:

Course Fee: NGN100, 000

“If I hadn't attended the training, I would've greatly cheated myself. Thanks a million, you guys are superb!”

“The course was very educative, interactive and eye opening to goal setting, financial planning and time management, among other things”,

“I wish I had this 10 years ago”

What previous participants are saying about this training;

Duration: 3 days

Money moves and life’s possibilities move with it. It is the desire of everyone to have enough money to live a good life; own a house, a fleet of cars, send their children to the best schools, own a business, and so forth. The reality of life is however that many of these dreams are never realized. This underscores the critical role of money to realizing our dreams, goals and ideas.

Sometimes, keeping track of ones finances can be a daunting task for even the most prudent spenders. Money just seems to grow wings, take on a life of its own and move from place to place based on its own set of principles. There is therefore a need to understand the attitude/principles of money or wealth creation, in order to direct its use to the fulfilment of our set objectives.

Ironically, there are those who have mastered the art of ‘taming the beast’. Through personal financial disciplinary practices, they have been able to live debt free, accumulate a good amount of funds, invest such funds and create wealth for themselves and those associated with them.

This 2-day training shows you how to achieve this and much more.

Course outline:

? Paradigm shift

?need for change

?how paradigms are formed

?introspection

?What you see is what you get

?Self Financial Evaluation

?assessing your present financial state

?financial SWOT analysis

?success and Excellence

?Financial Goal Setting

?what goal setting really is

?achieving your financial goals

?Introduction to Investment

? saving and investing

?rate of return

?risk and inflation

?types of investment tools

?taxation

?Introduction to entrepreneurship

?who an entrepreneur is

?twenty questions before starting a business

?drawbacks of entrepreneurship

?seven steps to starting your own business

?sample businesses you can start

?Financing your Idea

?budgeting and forecasting

?understanding financial statements

?time value of money

?raising cash

?Building a business

?registering your business

?writing a winning business proposal

?business strategy All staff who need to maximize

their personal finance.

Who should Attend?

5


At the end of the training, participants will be

able to;

?demonstrate understanding of the the

assets and liabilities concept.

?know the practical approaches to managing

their finance.

?ensure that they become masters of their

finances by the end of this session.


To cover program delivery, customized training materials, certificates, tea break & lunch.


5

Duration: 2 days

Module 1: Introduction • How to set audacious goals • Steps to writing a Personal

• What Goals are? Development Planning.

• How Goal are conceived? Module 3: Personal Development

• Why you must set a goal? Planning Module 4: Goal Getting

• Why people don't set goals? • What PDP is. • From Goal Setting to Goal Getting

• Why set up a Personal • Simple tips you need to know

Module 2: Effective Goal Setting Development Planning?

• How to Set goals. • The 4 key of Personal Development

• Useful goal setting tips. Planning.

• Proven Highly effective Goal Setting • What do I put in a Personal

tips. Development Planning>

PERSONAL GOAL SETTINGMany people feel as if they're adrift in the world. They work hard, but they don't seem

to get anywhere worthwhile.

A key reason that they feel this way is that they haven't spent enough time thinking

about what they want from life, and haven't set themselves formal goals. After all,

would you set out on a major journey with no real idea of your destination? Probably

not!

Goal setting is a powerful process for thinking about your ideal future, and for

motivating yourself to turn your vision of this future into reality.

The process of setting goals helps you choose where you want to go in life. By knowing

precisely what you want to achieve, you know where you have to concentrate your efforts. You'll also quickly spot the

distractions that can, so easily, lead you astray

At the end of the session, participants will be able to:

• identify the benefits of goal setting

• acquire the techniques to set and achieve goals

• Identify personal goals and develop action plans

• Move from goal setting to goal getting

6

Learning objective:

To cover program delivery, customized

training materials, certificates, tea break

and lunch.

Duration: 2 days

Course Fee: NGN60,000

Course outline:

Who Should Attend?

All staff, particularly

those who are

aiming to be high

flyers.

STRESS MANAGEMENTMany of the happiest, most successful, well adjusted people are those who have

learned to respond to high levels of stress in a positive and balanced way.

Stress - related disorders have become increasingly common in our Society. The wear

and tear caused by chronic stress can contribute to physical and mental breakdown.

Some disorders such as hypertension have reached almost epidemic proportions.

Because of these increases, stress and the way of dealing with it, have become areas of

major concern.

This training will give participants a three-option method for addressing any stressful

situation, as well as a toolbox of personal skills, including using routines, relaxation

techniques and a stress log system.

Upon completion of this course the participants will be able to:

· define basic concepts of the stress theory.

· identify personality factors and their role in stress.

· identify techniques and strategies for stress

management.

· demonstrate basic methods of relaxation.

To cover program delivery, customized training materials,

practical session, certificates, tea break and lunch.

7

Course Objectives:

Module One: Introduction to Stress Management

Module Two: Action-Based Strategies

Module Three: Perception-Based Strategies

Module Four: Coping Strategies

Module Five: Managing Performance Stress

Module Six: Happiness and Well-Being

Module Seven: Relaxation and Sleep

Course Outline

Spa & Massage Therapy

Massage therapy benefits· Relieves stress

· Improves posture

· Reduces chronic pain

· Alleviates tension-related headaches

· Improves flexibility

Facials:· Moisturizes the skin

· Increases circulation

· Decreases signs of aging

· Improves skin tone and texture

· Alleviates redness and sensitivity

Massage Spa:· Swedish Massage

· Deep Tissue Massage

· Sports Massage

:

Practicals: available on request

Duration: 2 days


Who should Attend? All Staffs

POWER OF EFFECTIVE COMMUNICATIONCommunication is the thread that runs through the whole organization. When effective, it binds all

the various departments, levels and branches together and allows them achieve great success for

the organization by operating as a single unit. When, on-the-other-hand, communication is

ineffective, it creates friction within and among the various units of the organization, with egos

bruised, persons abused, productivity lost and ultimately systems collapsed. Effective

communication is more than a rhyme or a corporate cliché. It is a veritable tool for unlocking the

potentials of any organization. It is capable of revamping a failing organization while repositioning it

for success again. Effective communication is needed to make teams work.

This course examines the nature of communication, its impacts and ways through which it can be

used as a key success factor for organizational advancement.

Course Fee: NGN45,000 To cover program delivery,

customized training materials,

certificates, tea break and lunch.

Team leaders, Supervisors, Managers and every body who is responsible for determining the nature of communication in an organization.

Duration: 2 days Learning Objectives: At the end of this course, participant will be able to:

· demonstrate a basic understanding of what

communication is.

· identify the various forms of mis-communications

· improve verbal, non verbal and written communication

skills

MODULE 1: COMMUNICATION BASICS: barriers. MODULE 3: LEADERSHIP BY EFFECTIVE

?Various types of communication MODULE 2: Communication Mastery. COMMUNICATION

?Characteristics of communication ?Oral communication ?Communication as a veritable tool for

?Historical development of ?Non-verbal communication leadership

communication. ?Written communication.

?Miscommunication and communication ?

8

Course outline:

Who should Attend?

PERSONAL BRANDING FOR SUCCESSAchieving personal success is a basic need of every individual. Individual success in

turn results in organization success; when channeled properly. While there are

many ways to building success, the need to consciously build ones personal brand

as a platform for success is now paramount. In the 60's, 70's, 80's and 90's,

branding as a concept was limited to corporate entities. Today, there are individual

brands everywhere, building the building blocks for successful corporate brands.

While the attention used to be on corporations, there is now a shift in paradigm as

the attention is now firmly fixed on the individual in the organization. The need to

build a veritable brand is now more paramount than ever. This course will show

you just how to do that.

?Why personal branding?

o You become your businesses unique

advantage

o You become a key influencer in the eyes

of your clients

?Brand characteristics

o Specialization

o Leadership

?What is a brand?

o Your promise

?Inspiring brands

?Brand life cycle

o Values

o Habits

o Reputation

?Pitfalls to avoid when building a personal

brand?

?How to build a great brand

o Introspection

9

Course Fee: NGN55,000 To cover program delivery,



Team leaders, Supervisors, New managers and every body who is responsible for championing the company’s brand.

Duration: 2 days

At the end of this training participants will be able to:

?realize the basic nature of personal brands

?list the characteristics of personal brands

?learn insights for building a successful personal brand

Who should Attend?

Learning Objectives: Course outline:

SELF ESTEEM THAT WINSSelf-confident people have qualities that everyone admire. F

rely on, to the charismatic confidence of an inspiring speaker, we are constantly impressed by people with high esteem.

Self-esteem is extremely important in almost every aspect of our lives, yet so many people struggle to find it. Sadly, this can be a vicious circle: People who lack self-esteem can find it difficult to become successful.

After all, most people are reluctant to back a project that's being pitched by someone who was nervous, fumbling and overly apologetic.

On the other hand, you might be persuaded by someone who speaks clearly, who holds his or her head high, who answers questions assuredly, and who readily admits when he or she does not know something.

Self-esteem people inspire confidence in others: their audience, their peers, their bosses, their customers, and their friends. Gaining the confidence of others is one of the key ways through which a person with high self esteem finds success.

The good news is that self-esteem really can be learned and built on. And, whether you're working on your own self-confidence or building the confidence of people around you, it's well-worth the effort!

rom the quietly confident doctor whose medical advice we

· What Self-Esteem is

o Examining your self esteem

·Why Self-Esteem

o Critical to achieving success

o It inspires acceptability in others

o Creates influence opportunities

·High and Low Self Esteem

·Root cause of low self esteem

o Inner world

o Outer world

·12 ways to building a strong self esteem

o Forgive yourself

o Focus on your positive attributes

o Become a self talker

· Things to avoid

· Self believe activities

10

Course outline:

Course Fee: NGN25,000 To cover program delivery, customized

training materials, certificates, tea

break and lunch.

Duration: 1 day

All staff, especially those with perceived low self esteem.

Who should Attend?

At the end of this course, participant will be able to:

· discover destructive pattern in their past that hamper their self esteem.

· identify features of positive and negative self esteem

· adopt effective strategies for improving their self esteem

Learning Objectives:

Most of us are familiar with the famous adage, “Time and tide waits for no

one". Ever wondered why there are days when you would have worked

continuously from morning till evening, yet ended up not completing your

tasks for the day?

Having too much to do and not enough time to do it is a common problem many

people face in the workplace or even at home.

This training is designed to expose participants to proven techniques for

mastering the art of time management, appreciate the value of time as a

resource, get the most out of each day, eliminate time wasters, conquer

procrastination and achieve work-life balance.

? Preamble - Facts about time

? Time management and its Myths

? What time management is

? Obstacles to effective time Management

? The time management process

? Time Wasters vs. Time savers

? Time management - Evaluation

? Appraising your situation with the “Issues/Impact Matrix”

? Time management matrix

? Mastering the techniques for controlling your time

? Creating a do-able to-do list

Course outline:

All staff especially those with the responsibility

to make things happen in the organization.

To cover program delivery,



TIME MANAGEMENT THAT WORKS

Duration: 1 day

11

Learning Objectives:

?identify time wasters in their daily work

?organize their lives around their most productive activities

?achieve self mastery in the use of their timeCourse Fee: NGN25,000

Who should Attend?

LEADERSHIP & TEAM MANAGEMENT

TRAININGS?

?

?

Leadership Orchestrated

Leading an A Team

360 Degree Leadership

LEADERSHIP ORCHESTRATED

Ever wondered why big and famous organizations sometimes find it difficult to sustain market dominance after several years

in business? or what makes otherwise reputable businesses fail despite huge capital outlays, elaborate management systems

and consummate labour efforts? LEADERSHIP is the answer!

Everything rises and falls on leadership. It has been established that what most outstanding organizations have in common is

sound leadership principles. The leadership approach and principles adopted by an organization determines its success or

otherwise.

Leadership Orchestrated is a quintessential training for igniting leadership at all levels of your organization. The result of this

is 360 degree, maximum impact experiences throughout the organization.

Course outline:

Duration:

13

Module 1: Understanding Module 4: Leadership

Leadership Orchestrated

·Why leadership ·Effective delegation

·What leadership is not ·Change leadership

·Team leadership

Module 2: Discovering Module 5: Resonating

Leadership Leadership

·Leadership qualities ·Dissonance-to-resonance

·Styles of leadership ·Sustaining resonance

Module 3: Mastering

Leadership

·What leadership really is

·How to become a great leader




?identify their leadership capacity and style correctly

?demonstrate understanding of leadership growth

strategies

?indicate a willingness to significantly improve their

leadership capacities


All staff at all levels of the

organization.

Who should attend?

3days

LEADING AN “A” TEAMOrganizations that have successfully shed a traditional hierarchy in favour of empowered work

teams invariably experience dramatic improvements in performance and customer satisfaction.

In this workshop, you willl get practical tools for making the transformation to top performing

work teams and maintaining enthusiasm at the highest level.

At the end of this training, participants will be able to:

· empower team members for better results and a stronger organization

· redesign how their team functions

· develop increased commitment to change and manage conflict

· foster a sense of ownership by involving the team in setting stretch goals

· evaluate and improve their leadership effectiveness



New and middle level managers, supervisors and team leaders.

14


Module 1: Increasing the focus on RESULTS

o Developing a purpose statement

o Refining a purpose statement

o Developing critical goals

Module 2: Building team member COMMITMENT

o Setting team ground rules

o Identifying benefits

Module 3: Improving team PROCESSES

o Improving how the team records, communicates,

and executes actions and agreements

o Improving how the team conducts meetings

o Improving how the team makes decisions

Module 4: Improving team COMMUNICATION

o Setting communication ground rules

o Improving conflict resolution

o Sharing information

Module 5: Building TRUST within the team

o Increasing trust

o Additional activities for building or maintaining trust

Module 6: TEAM BUILDING ACTIVITIES

Course outline:


Who should attend?

Duration: 2 day

Duration:

360 DEGREE LEADERSHIPLeadership can happen anywhere. Over 90% of leadership occurs in the middle of an

organization. Successful organizations are able to attain such heights because they have

people at every level of the organization taking responsibility and leading exemplarily.

360 degree leadership is designed to help middle level managers leaders lead their teams

more effectively while maintaining an effective relationship with their up-lines(bosses) and

with their down-lines(subordinates).

It explores the challenges faced by these leaders and proposes ways through which they can turn challenging office

relationships into tools for achieving outstanding success at their work places.

· The myths of 360 degree leadership

o Position myth

o Destination myth

o Influence myth

· Challenges middle level leaders face

o Tension – the pressure of being caught in the

middle

o Frustration – following an ineffective leader

· Principles for leading up

o Support your boss

o Be distinguished in your work

· Principles for leading across

o Be a friend

o Put completing fellow leaders ahead of

competing with them

· Principles for leading down

o Transfer the vision

o See everyone as a 10

· The value of 360 degree leaders

15

Course outline:

To cover program delivery, customized training materials, certificates, tea

break and lunch.



· describe the challenges mid-level leaders face

· demonstrate skills needed for dealing effectively with mid-

level leadership challenges

· manage work relationships above, across and below them

more effectively

1 day

Who should attend?

New and middle level managers, supervisors and team leaders.

MARKETING & SALES TRAININGS?

?

?

?

Smart Selling

Business Writing that Works

Corporate Branding

Proposal writing

It's no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic

profession, although it is often underrated and misunderstood. The backslapping,

high pressure, joke-telling sales person has disappeared. In his place is a new

generation of sales professionals: highly trained and well groomed, with the

characteristics of honesty, trustworthiness, and competence.

This two-day workshop will help you learn how to be one of those smart sales

professionals!

Course outline:Module 1:?Consultative Selling ?The sales cycle?Framing success

Module 2: Finding new clients ?Handling Objections

Module 3: Setting goals with SPIRIT?The path to efficiency?Customer service?Selling more?Ten major mistakes in selling

Module 4: Presentation Skills

Module 5:? Selling price

Module 6:?Motivation

Selling skills

SMART SELLING

17

Target audience:

Marketing & Sales Executives, Business

development Managers, Customer Service

Officers, Sale Associates and Consultants, and

staff Responsible for Selling.

To cover program delivery, Customized training

materials, certificates, tea break and lunch.

Course fee: NGN70,000

Learning objectives

At the end of this workshop, you will be able to:

• explain the concept of consultative selling.

• focus their marketing and sales efforts for maximum impact• identify methods for networking and finding

new clients

Duration: Two (2) days

We all know what good writing is. It's the novel we can't put down, the poem we never forgot, and

the speech that changes the way we look at the world. Good writing is the memo that gets action

and the letter that says what a phone call can't.

In business writing, the language is concrete, the point of view is clear, and the points are well

expressed. Good writing is hard work, and even the best writers get discouraged.

However, with practice you can feel more confident about your own writing.

This two-day workshop will give you the tools needed to become a better writer & speaker.

All cadres of staff especially those with the need to improve

their business writing skills

BUSINESS WRITING THAT WORKS

? The four C's: clear, concise, complete, and correct

?Word agreement

? Active and passive voice

? Sentences and sentence types

? Readability index

? Mannerism and courtesy

? Practical and inclusive language

? Sentence construction and punctuation

? Writing business letters, memos, and e-mails

? Spelling and proofreading

? Reviewing your writing

Course outline:

Duration: 2 days

18

Who should attend?



• learn the value of good written communication.

• learn how to write and proofread your work so it is clear,

concise, complete, and correct.

• apply these skills in real world situations.

• demonstrate understanding of the proper format for

memos, letters, and e-mails.



CORPORATE BRANDINGCorporate Branding is one of the most potent marketing and management tools available for the

use of senior executives. Progressive corporate leaders will want to use this new discipline to drive

their organizations in today's increasingly competitive markets.

The corporate brand communicates the organization's mission, the professionalism of its

leadership, the calibre of its employees, and its roles within the marketing environment or political

landscape. Historically, thinking and writing about the subject of corporate image has come from

the area of graphic design. This approach no longer suits the global, dynamic, cross-border, and

cross-cultural world in which many of today's businesses and organizations compete.


· access the impact of the organization's corporate image on its long-term success,

· measure how the corporate image directly impacts the organization's ability to build long-term, mutually rewarding

relationships with customers,

· identify the requirements for effective and strong corporate branding.

Module 1: Brands as an Asset Module 4: Managing Powerful Brands

o What is a brand?o 5 criteria for creating and

o Value of brandingmanaging Brand Equity

o Brand Extension StrategiesModule 2: Brands – The Power of

Positioning

o What is Branding? Module 5: Product Differentiation o How do Brands and Products o No such thing as a commodity Differ? product

o Defining your differenceModule 3: Creating Ultimate Brands o 4Ds of effective positioning

o Rules for creating Ultimate

Brands Module 6: Leveraging Your Corporate o Consumers' perceptions and Brand

expectations of added value o Corporate Image as a Strategic

Weapon

o The 5th “P” of Marketing

19

Learning Objectives

Course outline:

Who should

Staff at all Levels



and lunch.


Duration:

2 days

· Refocusing on value o Terms and conditions

o Value redefined o Acceptance

o Why now? o Back matter

· The Proposal Process · Managing the Proposal Process

o Importance of the proposal o Gathering intelligence

o How the decision is made o Proposal philosophy

· How to develop winning objectives o Understanding the stakeholders

o Fundamental of objectives o Managing the effort

· Project needs: the basis of objectives · Forecasting reaction, learning and

o ROI needs money

o Business needs o How to construct reaction forecasts

o Performance needs o Measures for a reaction forecast

· Developing the proposal o Securing inputs for the reaction

o Proposal elements forecast

o Situation analysis · ROI and Intangibles Forecasting

o Project inputs and scope o Why we forecast ROI

o Objectives and forecasts o Basic ROI issues

o Project timing/scheduling o Insight to ROI

o Project budget/costs o Other ROI measures

o Qualifications o Forecasting ROI, the basic issues

o Results ?Success guarantee

Course outline:

Writing proposals has become an art of immense importance in recent years. The

down turn of the global economy and subsequent scarcity of resources has made it

even more costly when projects fail. Decision makers are therefore poised to stamp

out wastage resulting from failed projects by scrutinizing proposals like never

before. Adding value to an organization, which hitherto was taken for granted, now

has a new meaning - show the money. Proposal writers must now show the benefits

in relation to the costs in very clear terms, for the proposal to succeed.

This course will prepare you to write winning proposals that are sure to yield desired

PROPOSAL WRITING

20

At the end of this training,

participants will be able to:

· write winning proposal for

their organizations

Learning objectives

Who should

Staff responsible for writing the

company’s proposals.





Duration: 5 days

CUSTOMER SERVICE TRAININGS?

?

Service Delight

Customer Relationship Management

In today's business world, simply satisfying your customer is no longer satisfactory. For businesses to survive and remain profitable,

they must satisfy a complex range of clients' needs in a turbulent business climate. So, traditional customer service is dead and so are

its consumers.

Unfortunately, many businesses are still living in the dark and are still using these

extinct customer management strategies. They're not offering a competitive edge that

separates them from their competition. Rather than changing their approach, they're

working harder and longer and are continually reacting to the changes in the

marketplace, only to produce the same dismal results as before.

SERVICE DELIGHT

22

All staff including Marketing & Sales Executives, Business

development Managers, Customer Service Officers, Sale

Associates and Consultants, and staff Responsible for

Selling.

• New Service Paradigm

• The Service-Profit chain model

• Concept of Doing Business RIGHT NOW

• Value centered service

• Understanding why businesses exist

• Value perception

• Creating customer value

• Customer value proposition

• Skills for Handling Different Customer Interactions

• Success factors for exceptional customer delight

• Mastering Exceptional Customer delight

• Self presentation and Impression Management

Course outline: Learning objectives

Who should attend?

?gain a paradigm shift from customer service to

service delight

?learn new strategies for delighting customers the first

time, every time. service

?acquire skills for projecting value to customers at all

times

Duration: Two (2) daysTo cover program delivery, Customized training materials,



CUSTOMER RELATIONSHIP MANAGEMENT

23

Customer Relationship Management (CRM) is not just the application of technology, but a

strategy to learn more about customers' needs and behaviours in order to develop

stronger relationships with them. As such, it is more of a business philosophy than a

technical solution to assist in dealing with customers effectively and efficiently.

Nevertheless, successful CRM relies on the use of technology. The better a business can

manage the relationship it has with its customers the more successful it will become.

This guide will outline the business benefits and the potential drawbacks of implementing

CRM. It will also offer help on the types of solutions you could choose and how to

implement them.

?

?Developing a fire-proof competitive advantage

?Data Mining and CRM a drivers for e-business

?Relationship based marketing, security, trust and

collaboration

?CRM change management

?Customer Service concepts in modern business

?Motivating people to care about and for customers

?Factors influencing customer-supplier relationships

?Differences between customer services & CRM

?Targeting, attracting and acquiring new customers

?Aligning performing with customer expectations

CRM as a business strategy At the end of this training, participants will be able to:

· drive CRM integration into business processes

· influencing the process of winning business using

CRM

· exploit opportunities & create new ones using

CRM

Learning objective:Course outline:

Who should attend:

Client Service Managers, Customer Service Executives,

HR Officers, Executives and Managers. Everyone

responsible for securing, maintaining and/or growing

business relationships.


To cover program delivery, Customized training

materials, certificates, tea break and lunch.Duration: 2 days

DRIVERS’ AND VEHICLE

MAINTENANCE TRAININGS? Crash Free Driving

? Vehicle maintenance workshop

Crash Free Driving

Safety on the road is paramount to business continuity and success. The quality, experience and attitude of drivers in any

organization impacts substantially on its ability to deliver on deadlines. Crash free driving articulates the best training

information, teachings and practices to adequately professionalize driving in any kind of organization or sector in the

economy.

?Defensive Driving Techniques

?Qualities and responsibilities of a Good Driver

?Causes, effects and prevention of Road Traffic Crash (RTC)

?Basic First Aid & Cardio-Pulmonary Resuscitation (CPR)

?Knowing and understanding road signs

?Driving in Peculiar State

?Driving without borders

?It Could Be You

?Developing the professional YOU!

Course outline:

Executive drivers, pool drivers, personal drivers,

specie drivers, spy police drivers and dispatch riders.

Who should attend?

25

FRSCStandard

Learning objectives

At the end of this training, participants will be

able to:

?demonstrate understanding of defensive

driving techniques

? improve their road management habits for

the benefit of all road users

? develop professionalism on the job


To cover program delivery, customized training materials, certificates, tea break and lunch.

Duration: 2 days

Vehicle Maintenance Workshop

Vehicles are machines designed to perform certain functions, and like every machine the need to be properly

maintained in order to consistently perform at the levels they were designed to perform. This training teaches

fundamental skills and simple standard operations for keeping vehicles in tip-top shape. It is delivered in very simple

language to ensure that anybody can learn and apply these skills.

• Who is a driver?

• Critical functions of a driver

o Familiarize

o Maintain

o Drive

• Types of maintenance

o Preventive

o Predictive

o Corrective

• Advantages of maintenance

• Disadvantages of non-maintenance

• Checks

o Primary checks

o Secondary checks

• Importance of checks to vehicles

• Safety precautions in vehicles

• Stakeholders in vehicle maintenance

Course outline:

26

Learning objectives


?demonstrate understanding of defensive driving techniques

? improve their road management habits for the benefit of all

road users

? develop professionalism on the job

Executive drivers, pool drivers, personal drivers, specie drivers, spy

police drivers and dispatch riders.

Who should attend?


To cover program delivery, customized training materials, certificates, tea break and lunch.

Duration: 2 days

CAPACITY BUILDING TRAININGS

?

?

?

?

?

?

?

Performance Management

Developing the Professional in YOU

HR Management and Business Partnership

IGNITE: Culture Transformation

Office Etiquette

Secretaries and Administrator Course

Public Speaking

PERFORMANCE MANAGEMENTManaging the performance of others is an ongoing cycle of planning with people what

they are to achieve, helping them with their day-to-day activities, reviewing their

performance, and collaboratively revising what they are doing and helping them to

meet required outcomes as well as ensuring they develop as people is what

perfromance management is all about.

The manager is the key component in the effective management of people and of

people performing as required. The better he/she is at people management, the better

for all concerned. This course id designed to help HR managers get the best from the

performances of their staff.

28

Module One: Introduction to ° Data requirements: quantity,

Performance Management identity, date, time, reference data

· Defining Performance Management ° Comparative data (goal, baseline,

° What is PM? benchmark, prior measure

° Business Analytics vs. Performance · Metrics Calculation

Management ° base measures to derived

· Performance Management Processes measures

° Goal Setting and Measurement ° derived measures to metrics

° Monitoring and Feedback ° aggregation

Module Two: Measurement and Module Four: Scorecards and

Metrics Dashboards

· Measurement Concepts · Performance Scorecards

° Why Measure? ° Designing Scorecards

° Systems of Measurement ° Implementing Scorecards

· Metrics Concepts ° Using Scorecards

Module Five: The Human Side of ° Metrics Defined

Performance ° Measures vs Metrics Management ° Leading and Lagging Indicators

· PM PrinciplesModule Three: Implementing Metrics

° Responsibility and Accountability· Metrics Definition

° Communication and Feedback· Measurement

Course outline:

At the end of this courseparticipants will be able to:

?demonstrate competent

understanding of the

performance appraisal process

?acquire skills for developing a

veritable performance appraisal

system

?conduct successful performance

appraisal exercises

Learning objectives

HR Managers

medium sized businesses & everyone

responsible for performance.

Directors of small and

Who should attend?




Course fee: NGN150, 000

Duration: 3 days

DEVELOPING THE PROFESSIONAL IN YOU

29

To be successful, it is a fact that you must develop some level of professionalism.

What does the word professionalism really mean? For some, it means dressing

smart, for others, doing a good job. Yet some people believe professionalism to

mean having a tone of professional qualifications. Professionalism entails all of

these and much more. So what exactly is professionalism? Why does it matter? How

can it be built? These and many more will be answered in this course.

· Defining professionalism

o Specialized knowledge

o Competency

o Honesty and integrity

o Accountability

o Self-regulation

o Image

· Assessing your level of professionalism

· How to exhibit professionalism

o Build expertise

o Develop your emotional intelligence

o Honour your commitments

o Be polite

o Have the tools you need

· Professional development planning

o Reflecting

o Gaining self awareness

o Seeking outside input

o Developing action steps

o Setting goals (short, medium and long term)

Course outline:

All new and developing staff. As part of on-

boarding process.

Who should attend?

Duration: 1 day

At the end of this training, participants will be able to;

· define professionalism in appropriate terms

· access their level of professionalism

· gain vital professional characteristics


To cover program delivery, customized training



30

The HR function ensures that HR policies and procedures are applied consistently through

all the units of the organization. This helps to develop partnerships across different teams,

which supports corporate aims and objectives. In order to build a veritable organization,

the HR function must position itself a as veritable partner to management. This will guide

its recruitment, retention and development of human capital for the benefit of the organization.

HR MANAGEMENT & BUSINESS

PARTNERSHIP

Module 1: THE CHANGING FACES OF Module 5: PERFORMANCE APPRAISAL HR PRACTICE PROCESS:

• Getting it Right• HR before and now • Purpose of performance appraisals• Understanding HRM • Conducting effective performance • Overview of HR functions appraisals • Before the appraisal interviewModule 2: HR BUSINESS PARTNERSHIP: • During the appraisal interview • Becoming partners in strategic • After the performance interviewexecution

• Becoming and administrative expertModule 6: CAREER PLANNING AND TALENT MANAGEMENTModule 3: PERFORMANCE • Performance and talent MANAGEMENT: management • What is it and for what purpose? – • The career management process feedback, development and • What is talent management?documentation. • The talent management wheel • Enterprise talent managementModule 4: THE ART OF TARGET

SETTINGModule 7: TRAINING INTERVENTIONS • Job description • Training needs assessmen • Performance measurement: GPIs, • Theories of learning Planning as KPIs, CPIs training intervention

HR Managers & Officers



and lunch.

At the end of this session,


• acquire knowledge of what the HR

function is.

• demonstrate competencies in HR

partnership

• set appropriate targets for staff

performance

• develop talent management plan

for the organization

L e a r n i n g Course outline:

Who should attend?


Duration: 2 days

IGNITE: A Culture Transformation TrainingEvery organization goes through a process of change every now and then. While change is the

most constant phenomenon in business, many organizations are left destabilized by the

inability to get staff on board the change wagon. This is often due to conflicts between the

old, ineffective culture which was already established in the organization, and the new,

improved culture that management is trying to introduce. While it is required for every staff

to make the cultural shift, most successful culture transformations succeed because

management takes responsibility for securing the buy-in of staff and go the extra mile to

ensure they are able to make the transition. While not all staff may eventually make it, such

an approach would help management secure most of their best hands while allow the process a much better chance of success.

This training will show you just how to do this.

· Strike a match o Qualities of high

o Positive change performing employees

o Assessing business o Becoming a desirable

orientations o How to find your passion

o Areas to improve o Discipline is key

o Change strategies to ·Working with people

achieve more business ·Maintaining the fire

success o Time management

o Six qualities of people o Personal finance

leadership o Excellent service delivery

o Comparing leadership and o Working with people

management ·Making the transition

o Professionalism o Predetermine the plan

· Light a fire o Determine the strategy

o Elements of fire in nature o Cast the vision

o Elements of fire in the o Clarify the details

work place o Clarify the expectations

o Two types of people in the o How will it work

work place: available and o What's in it for you?

desirables o Are there any time lines?

31

Course outline: Learning objectives:

Who should attend?

Staffs at all Level


participants will be able to;

gain a motivation to change

decide what work habits to stop

and what work habits to improve

on.

demonstrate a renewed

commitment to professionalism

?

?

?





Duration: 2 days

OFFICE ETIQUETTEIn today's competitive and uncertain times, workers must learn to quickly

adapt, integrate and succeed in diverse work environments. And that means

b u s i n e s s e t i q u e t t e i s m o r e i m p o r t a n t t h a n e v e r !

Much more than just "please” and “thank you”, etiquette is about presenting

yourself with the kind of polish that shows you can be taken seriously, lead a

team, and responsibly accomplish your objectives. If you want to succeed in

every situation, this is the course for you!

32

Module 1: Making a Great First Impression: Module 5: Behavior outside the workplace

?How to present yourself to people ?Office parties

?How to make proper introductions, Paying ?Client invitations

& Receiving Compliments, Small Talk & ?Entertaining customers

Networking ?In the pub after work

Module 2: Greeting and Introductions · Module 6: International Business

?Greeting Components Protocol

?The Protocol of Shaking Hands ?Corporate Protocol

?Introductory Scenarios ?Languages

?Dress Codes

Module 3: Body Language ?Forms of Address

?Understanding body language and its

significant role in communication Module 7: Multi-cultural Challenges

?Multi-cultural Etiquette

Module 4: Etiquette of Dressing ?Examples of Cultural Insensitivity

?The do's and don't in dressing ?Cultural Differences and their Effects on

?Understand various dress codes for Business Etiquette

different occasions

?Clothes and Corporate Culture Module 8: E-Mail Etiquette

?General etiquette

?Sending effective messages

Junior and mid-level staff.

New staff, as part of the on-

boarding process.

Who should attend?


customized training

materials, certificates, tea

break and lunch.

Course outline: Learning objectives:At the end of this course,


· interact with people

from all walks of life

with greater confidence

· make a positive first

impression

· make a lasting

impression

· improve in overall

appearance


Duration: 2 days

33

SECRETARIES & ADMINISTRATOR COURSEIt has been said that a manager is only as effective as his/her PA allows him/her to be. While perhaps a little

extreme, the value of an excellent administrative assistant goes unquestioned.

In order for managers to make optimum use of their time and deliver exceptional results themselves, an

assistant who is competent, efficient and presentable is a must have for any organization.

In order to assist PAs and administrative personnel to develop the skills necessary to be a true asset to their

organization, ICS is offering a training programme on "The High Performance PA or Administrator: Essential

Skills".

At the end of the training, participants will be able to:

·improve their efficiency by organizing and planning better

· maximize the use of their time on a daily basis

·achieve desired results by managing themselves and their managers more effectively

Module 1: Doing the job right! o Action plans and to do list

o Managing small projects o Effective multi-tasking

o Diary management & follow up

Module 4: Communication skillso Organizing travel requirementso Telephone skills & Call screeningo Organizing meetingso Written communication and email

o Effective minute takingModule 2: You and Your manager

o Managing your manager o Write Effective Agendas

o Understanding appropriate o Using Professional Language

assertiveness

o Balancing the demands of more than Module 5: Managing Yourself & Your Imageone Manager o Conveying a professional image

o Contributing to your managers o Managing your emotionssuccess o Improving your credibility

o Organize your manager(s) and o Conflict managementanticipate their needs effectively. o Methods of handling difficult people

o appropriately in a variety of situations o Developing a position of increased

influenceModule 3: Organizational Skills o Being a team player

o Planning your dayo Developing your network

o Time management

Secretaries and Personal

Assistants, Executive Secretaries

and Personal Assistants,

Office Administrators.

Duration: 1 day


C o u r s e outline:

Who should attend?





34

Public speaking is key to building a successful personal and organizational brand. People tend to

assess a speaker’s ability to perform by the way he/she is able to present ideas. Imagine a situation

where you have to convince a group of investors to invest their scarce resources into your business.

The ability to communicate clearly, passionately and most importantly, convincingly will be most

handy in such situation. Unfortunately, many business and organizational leaders find themselves in

some kind of a bind; hating public speaking when it is the one thing they cannot possibly avoid.

However, public speaking doesn't need to be this difficult. Truth is, even the most proficient speakers

have stage fright at the beginning of a speaking engagement. The difference may just be their

reaction to such fright. You can overcome the fear of speaking in public and make it one of your

hubbies by simply learning how to do it right. While there may be some people borne with the skills for speaking in public, it is a skill

that just about anybody can learn. This training is designed to help you master the art of public speaking.

PUBLIC SPEAKING

Outlining the SpeechModule 1: Speaking and Listening

Speaking in Public Module 4: Presenting the SpeechEthics and Public Speaking Using Language ListeningDelivery Giving Your First SpeechVisual Aids

Using PowerPoint Module 2: Speech Preparation: Getting

StartedModule 5: Varieties of Public SpeakingSelecting a Topic and Purpose Speaking to Inform Analyzing the Audience Speaking to Persuade Gathering Materials Methods of Persuasion Supporting Your IdeasSpeaking on Special Occasions

Speaking in Small GroupsModule 3: Speech Preparation: Organizing

Speeches for Analysis and Discussionand Outlining

Organizing the Body of the Speech

Beginning and Ending the Speech

Course outline:

All staff who need to deliver important speaches to important people ay important occasions.

Duration: 4

Who should attend?





· deliver well written and well

presented speeches in very

important situations

successfully.

Who should attend?

COMPUTER & OFFICE USAGE

TRAININGS?

?

?

?

Basic Excel Training

Advanced Excel & Financial Modeling

Power Point Presentation

Computer Appreciation for Beginners

COMPUTER APPRECIATION FOR BEGINNERSBeing computer literate is no longer an option in the 21st century, it is a must. For individuals

and organization who will achieve significant success in business and other works of life, the

use of the computer is critical to their dream. With most job functions now needing basic

computer skills, the time to acquire such skills is now.

This course is designed to cater for all those without computer skills. It will also help them

position themselves for better job opportunities while advancing organization growth.

MODULE 1: TERMINOLOGY functionality)DIFFERENT TYPES OF COMPUTERS Date and Time DisplayHARDWARE Application SoftwareINPUT HARDWAREMouse Module 2: USING APPLICATIONSPractice in using the mouse correctly · INTRODUCTION TO WORD, EXCEL, Keyboard

OUTLOOK AND POWERPOINTTyping Exercises· USING FILES AND FOLDERS

PROCESSING HARDWARE · SAVING A DOCUMENT INTO A SPECIFIC The Central Processing Unit (CPU)

FOLDERMemory (RAM)Memory(ROM) · RENAMING A FOLDER OR A FILE

· COPYING OR MOVING A FILE OR OUTPUT HARDWARE

FOLDERMonitorsSpeakers · USING CUT, COPY AND PASTE IN Printers

DOCUMENTS AND COPY AND PASTE

BETWEEN DIFFERENT APPLICATIONSSTORAGE HARDWAREFloppy & Hard Disk Drives · DATA AND MAIL MANAGEMENTCD-ROM (Compact Disk Read Only Memory)

· DOCUMENT & DATA SECURITYCD-R/RW (Compact Disk Read/ Read Write)DVD-R/RW Drive (DVD Read/Read Write) · MAIL MERGEFlash Drive/ Memory Stick · CUSTOMIZING OUTLOOK

· COMPUTER VIRUSESCONNECTING PERIPHERALSConnecting Computers · BACKING UP DATAModems · ERGONOMIC PRINCIPLESTYPES OF NETWORKS - Introductory

· HEALTH AND SAFETY WHEN WORKING WAN,MAN,Peer to PeerSOFTWARE WITH COMPUTERSSystem Software / Operating Systems

· SELF ASSESSMENT TESTSWINDOWS (Introduction to the basic WINDOWS




operate the computer

independently

carry out basic computing

tasks on the computer.

?

?

Who should attend?

All staff at all levels who are yet

to know how to use the

computer.





Duration: 2 days

36

BASIC EXCEL TRAINING

37

We live in a high paced business environment with critical transaction, calculations, analysis and data constantly dictating the

extent of business success. Simply put, the 21st century business is transacted at the speed of light.

Companies who operate at manual speeds and transact businesses the old way, generally find themselves

left behind.

Microsoft Excel is one critical tool at the fore of this business revolution. It allows organizations operate at

remarkable speeds and respectable levels of accuracy. Using Excel allows data of very large volume to be

processed very quickly and easily. This course places Microsoft excel at the finger tips of participants.

Module 1: The MS Excel Screen Module 5: Rearranging a Worksheet

· Using the Ribbon, Tabs and Groups · I n s e rt/Delete Columns/Rows in a

· What is an Excel workbook? W o r k s heet

· What is an Excel worksheet? · F o r m a tting a Worksheet

· Managing Excel Workbooks · F o r m a t t i n g N u m b e r s

· Formatting Text

Module 2: Mouse Pointers in Ms Excel · O r i e n t a t i o n of Data within a Cells, i.e.

· Select, move Or copy, the Auto fill Vertical Headings

Handle · Wrap Text in a cell

· Scrolling In A Worksheet · Centre across selection

· Shortcuts and Using the Go To option. · S h ading Of Cells

· Working In an Excel Workbook · Using Borders

· Adjusting Columns Widths · C l e ar Formats

Module 3: Entering Data M o d u l e 6 : P a ge Setup

· Entering Text · Changing The Page Orientation –

· Entering Numbers L andscape/Portrait

· Entering Date and Time · S etting paper size

· Find and Replace Data · I n s e r t i n g H e a d e r s A n d F o o ters

· Changing The Margins

Module 4: Formulas · P r i n t i n g O p tions

· Operators For Formulas · S etting A Print Area

· Order Of Operations · P age Break View and adding additional

· Functions p age breaks

· Printing Column Or Row Headings · Sum, Average, Max, Min, Count · Saving Excel Files In Different File · Quick Calculations Formats

At the end of this course, participants

will be able to:

?improve productivity and enhance

spreadsheets with charts &

formulas

?learn how they can automate

common tasks

?apply advanced analysis

techniques to more complex data

sets

?collaborate on worksheets with

others

Learning objectives:Course outline:

Who should attend?

All staff responsible for collecting,

analysing or managing data in

finance, management,

manufacturing, distribution and

retailing, procurement,

administration, supply chain,

logistics, and much more.





Duration: 2 days

ADVANCED EXCEL AND FINANCIAL MODELING

38

We live in a high paced business environment with critical transaction, calculations, analysis and data constantly dictating the

extent of business success. Simply put, the 21st century business is transacted at the speed of light.

Companies who operate at manual speeds and transact businesses the old way, generally find themselves

left behind.

Microsoft Excel is one critical tool at the fore of this business revolution. It allows organizations operate at

remarkable speeds and respectable levels of accuracy. Using Excel allows data of very large volume to be

processed very quickly and easily. This course places Microsoft excel at the finger tips of participants.

MODULE 1 – Analyzing Data MODULE 3 - Security and Proofing

• Security features• What-if Analysis• Protecting data• Goal seek• Worksheet protection• Data table• Using data validation• Scenario manager

• Solver MODULE 4 –Macros and Custom • Using Pivot TablesControls

• Working with MacrosMODULE 2 –Macros and Custom • Running MacrosControls • Adding Custom Controls • Working with Macros

• Running MacrosModule 5: Consolidation • Adding Custom Controls

At the end of this course, participants

will be able to:

?analyse data using the various

tools in excel

?control data presentation,

movement, tracking, progression,

and changes in general.

?apply secutity features to dataand

restricting improve productivity

and enhance spreadsheets with

charts & formulas

Learning objectives:Course outline:

Who should attend?

All staff responsible for collecting,

analyzing or managing data in

finance, management,

manufacturing, distribution and

retailing, procurement,

administration, supply chain,

logistics, and much more.





Duration: 2 days

POWERPOINT PRESENTATION

All levels of management, manufacturing,

distribution and retailing professionals,

procurement and administrative officers, supply

chain managers, officers and consultants.

To cover program delivery, customized training


39

Effectively passing ones message across to audiences is perhaps one of the most

powerful tools a business executive or organizational leader can have in his/her

arsenal. This is perhaps due to the fact that such an art carries along with it a sizeable

amount of goodwill which allows leaders accomplish a lot more than could have been

achieved without it.

Today’s presentations are more interactive than ever before. PowerPoint has made it

possible for speakers not only to communicate with their audience orally, but to

guide them along the way and help them see the picture more easily. This is

necessary, given the fact that audiences are far more impatient and unforgiving now

than ever before. This training will help participants develop competency in the use

of Microsoft PowerPoint.

The fundamentals

Getting started with presentations

Inserting and editing text

Formatting text

Viewing a presentation

Formatting a presentation

Working with objects

Working with tables

Workings with charts and smartArt

Applying transition and animation effects

Working with multimedia

Finalizing a presentation

Delivering a presentation

Using collaboration and distribution tools

Customizing PowerPoint


At the end of this course, participants will be able to:

?use Microsoft PowerPoint competently

?deliver better presentations, using powerpoint

Who should attend?


Duration: 2 days

NOMINATION FORMGENERAL INFORMATION

Individual nomination:

Surname...............................................Other names......................................................................................................

Position...........................................................................................................................................................................

Company.........................................................................................................................................................................

Address........................................................................................................................Country........................................

E-mail/Telephone/BB PIN...................................................................................................................................................

Corporate (group) Nomination:

Company.................................................................................................................................................................

Address........................................................................................................................Country..............................

E-mail/Telephone...................................................................................................................................................

Methods of Payment · Cash Payment can be made to our domiciliary account - GTB: 201106757210 or our Naira account GTB:

201106757110

· Cheque and Bank Transfer IFO Integrated Corporate Services Ltd

(Kindly email scanned copy of payment slip to [email protected])

Registration Terms· After a subscription is confirmed, we secure an exclusive place for the interested participant.

· Cancellations of subscription should be made in writing and must reach ICS Training at least 5-working days before

the training's commencement. Cancellation will incur administration fee (i.e. 10% of total cost).

· Delegates who cancel less than 5 days before the training date or who do not attend will not receive any refunds.

Meanwhile, a replacement is welcomed, provide information detailing such gets to our training desk before the course

commences.

I understand and accept the registration terms

Signature/Date...................................................................................................................

For more details please call the following nos.: 01-7742211 ext.112, 08036490999

NOMINEES

NAMES EMAIL ADDRESS

1.

2.

3.

4.

5.

6.(Kindly attach list of additional nominees if applicable.)

NOMINATION FORMGENERAL INFORMATION

Individual nomination:

Surname...............................................Other names......................................................................................................

Position...........................................................................................................................................................................

Company.........................................................................................................................................................................

Address........................................................................................................................Country........................................

E-mail/Telephone/BB PIN...................................................................................................................................................

Corporate (group) Nomination:

Company.................................................................................................................................................................

Address........................................................................................................................Country..............................

E-mail/Telephone...................................................................................................................................................

Methods of Payment · Cash Payment can be made to our domiciliary account - GTB: 201106757210 or our Naira account GTB:

201106757110

· Cheque and Bank Transfer IFO Integrated Corporate Services Ltd

(Kindly email scanned copy of payment slip to [email protected])

Registration Terms· After a subscription is confirmed, we secure an exclusive place for the interested participant.

· Cancellations of subscription should be made in writing and must reach ICS Training at least 5-working days before

the training's commencement. Cancellation will incur administration fee (i.e. 10% of total cost).

· Delegates who cancel less than 5 days before the training date or who do not attend will not receive any refunds.

Meanwhile, a replacement is welcomed, provide information detailing such gets to our training desk before the course

commences.

I understand and accept the registration terms

Signature/Date...................................................................................................................

For more details please call the following nos.: 01-7742211 ext.112, 08036490999

NOMINEES

NAMES EMAIL ADDRESS

1.

2.

3.

4.

5.

6.(Kindly attach list of additional nominees if applicable.)

0312112012

I C S T r a i n i n g

41 Gbolade Adebanjo Street,

Off Olusoji Idowu Street,

Association Avenue,

Ilupeju, Lagos.

www. integratedcorporateservices.com

2801548, 08036490999 01-7742211 ext. 112,

[email protected]

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