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This is the ICM SCC reader for period 3
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ICM Student guide (Period 3 and 4)
In this short guide, you can see at a glance what you should do if you experience difficulties in your student life.
If you have a problem, then you should immediately do something about it. The longer you leave it, the more dif-ficult it is to solve the problem.
We want to make communication smooth and open and efficient within the department, so please make sure that you read this guide so that you know where to go in any given situation.
Usually the problem can be solved if you go to the right place in the first instance of any difficulty and problems can be solved quickly and efficiently.
SCC coach
Your SCC coach is the first level you come to if you have a problem. SCC coaches will help you with study prob-lems and can in the first instance try to help you with any difficulties you have with your study or school life.
Your SCC coach should be able to point you in the right direction, but here’s what to do at a glance.
Personal problems that affect your study or your ability to meet a deadline - Student counsellor.
Study problems - SCC coach
Money problems - Student counsellor (if you are an international student. visit the International office)
Dispute with a teacher - SCC coach, who will try to solve the problem for you. If not, then follow the procedures mentioned in this guide.
I can’t get an answer from a teacher!/They are unavailable! - Talk to your SCC coach.
The Kick off for SCC will give you the information for each period as communicated by the co-ordinators.
They will inform you about any important information that you will need and will answer any questions that may be on your mind.
During the period, your SCC coach may ask you to have a meeting if it has been indicated that you are not com-pleting work in a satisfactory manner, if you are missing lessons, or if there is a lack of professionalism in your conduct (These matters will be discussed in a set teachers meeting during each period)
If you feel that you need help with your study or other matters, then you can always schedule a meeting with your SCC coach. Many problems can be resolved through email, so please use this chain of communication first.
ICM will be switching to course readers for each period. This means that all of the manuals will be in one docu-ment with a quick view of deadlines and projects. Make sure that you read the manual for your course.
It is up to you to know when your deadlines are and what work you need to do. If you are unsure of anything in the manual, address your questions to the teacher well in advance of deadlines or the end of a course.
Professional Conduct
Everybody in the course , both students and teachers should be treated with respect and matters dealt with in a professional manner. Abuse of fellow students or teachers will not be accepted. Being impolite to teachers is also not accepted. If you feel that a teacher has not treated you fairly, then discuss this with your SCC coach.
If your SCC coach feels that you are not behaving in a polite manner towards them, then a meeting will be ar-ranged with the manager to discuss this.
Exams and resits
It is up to you to sign up for exams and resits. It is reccomended that each time you sign in for an exam, you double check in good time that you are signed up and confirm that you have done so.
If you miss the signing up period, then you must take a resit for this exam. There strictly no exceptions to this rule.
Complaints
What is a complaint ?
According to the Regulations of INHolland a complaint is an expression of dissatisfaction regarding the conduct of a de-
partment or a body (the Executive Board, a Dean, etc.) or an individual employed within INHolland. You can find more
details in the Regulations of the Studyguide.
A complaint may, for example, pertain to treatment, a lecture timetable, an assessment date, a lecturer performance, the
accommodation etc.
What to do with your complaint?
Try to discuss your complaint as quickly as possible with the person or the body to which your complaint relate, or with
the relevant individual responsible for the issue. The table in section 45 of the Chapter `1.3.8. in the Studyguide shows
how the complaints process works. You can find more details in section 46.
You can always seek advise from the Complaints Coordinator of the Faculty. You can ask this Coordinator for mediation
in case of problems during the informal process of resolution of the complaint.
The Complaint Coordinator of the Faculty of Communication, Media and Music is:
Ms Riky van 't Klooster
Wildenborch 6, Diemen, room B2 -21.
Tel. 020 -4951293
e-mail: [email protected]
In that case she can request you for to complete the Complaintform
What to do in the case your complaint isn't resolved?
If the practical and informal way of resolution has failed or the outcome seemes dissatisfactory - despite a mediation of
the Complaints Coordinator - you are able to submit a formal complaint (see section 47 of the Studyguide).
This formal complaint (by phone, email or letter) may be submitted via the Administration Department of the relevant site
(for the attention of the secretary to the Executive Board) or directly to the Ombudsperson:
Hogeschool INHolland, secretariat Ombudsperson/Room 3.07
Theresiastraat 8, 2593 AN The Hague. P.O.Box 95597, 2509 CN The Hague.
Tel. 070 - 3123220; email: [email protected]
Hopefully the above will be clear; otherwise please get in touch with the Complaint Coordinator, Riky van 't Klooster.
Student Counsellor
General informationAdvice and counselling of students who encounter study delay due to special personal circumstances (illness, physical
limitation, family circumstances, and personal problems).
Special circumstances Immediately report special circumstances at the student counsellor, they might be considered with your Binding Study
Advice.
Other tasks of the student counsellor:
Extension of examination time Can be requested and granted if you suffer from dyslexia, you have a physical limitation.
Finance If you have practical questions you also can contact their office. Maybe something went wrong with your study finance?
Or you want to know if you can take on a part-time job and how much you are allowed to earn next to your study? Or if
you want to apply for additional study finance based on special circumstances
Study skills If you have the feeling you are not studying efficiently you might want to discuss this with the student counsellor.
Study- and professional choice If you found out you have chosen the wrong course/programme, a student counsellor can help you to make a start for
orientation on an alternative course/programme. If you are considering to re-enrol or to stop your study temporarily you
can consult the student counsellor for advice on how to proceed
Objection and appealIf you disagree with a decision the Faculty makes, you can enter an appeal against this decision. The student counsel-
lors can advice you about the various procedures that you need to consider.
MediationIn case you have a conflict with a fellow student or a teacher of the Faculty and you see no solution, you can also contact
the Student Counsellors office
Confidential All consultations are confidential.
How can I reach the student counsellor’s office? They are situated on the C1-wing; see the overview on the next page.
Name Workingdays Contact
Marianne Habets Mon, Wed, Thu Room: C1-14
Tel. 020 - 495 1716
Marianne.Habets2@INHOL-
LAND.nl
Jaap van Yperen Tue, Wed-morning, Thu Room: C1-15
Tel. 020 - 495 1091
Daphne van Kempen Mon, Tue, Wed, Fri Room: C1-13
Tel. 020 - 495 1092
Daphne.vanKempen@INHOL-
LAND.nl
Gritche Monsma Mon, Tue, Thu, Fri Room: C1-17
Tel. 020 - 495 1098
Ria Vink
(management assis-
tent)
Mon, Tue, Thu, Fri Room: C1-18
Tel. 020 - 495 1363
General e-mail address: [email protected]
12.3 Student pastorStudent pastor Amsterdam/Diemen:
Mrs. Drs. Riekje van Osnabrugge
Room C1-17 (Tuesday and Wednesday)
Phone: 020 - 495 1094
E-mail: [email protected]
International officeFor questions about study abroad (placement and exchange), scholarship etc.
The International office can also help with other problems for International students.
For example, if you have problems with an incasso bureau (debt collectors) , or basically any problems arising from the
fact that you are an international student, then visit this office.
Front desk C0-floor
Phone: 020 - 495 1015
Opening hours:
Monday till Friday from 12.30 till 14.30 hours
Contact information Bureau Communication
Bureau Communication & Bureau External Affairs
Room B2-22
Wildenborch 6
1112 XB Diemen
Postbus 261
1110 AG Diemen
Phone Bureau Communication: 020 - 495 1700
Phone Bureau External Affairs: 020 - 495 1765 / 3426
Fax: 020 - 495 1969
E-mail Bureau Communication: [email protected]
E-mail Bureau External Affairs: [email protected]
The front desk is open every day from 10.00 till 12.00 hours and 13.00 till 14.00 hours. Also on Thursday evening the front desk is open from 17.00 till 18.30 hours (only during study weeks).
Optional activities 3rd period
In the 3rd period you have the opportunity to do an optional activity which is your opportunity to get involved with something you are interested in.
1. The ICM magazine. Here you can work for the ICM editor (a 2nd year) helping create content (Journalis-tic or Design) organising meetings and arranging internal and eternal contacts. You will be evaluated on Time management, problem solving, internal and external communication, professional product and organisation.
2. ICM events. Here you can work with the ICM events committee (2nd years) helping to organise class events, expos , business events and showcases. You will be evaluated on Time management, problem solv-ing, internal and external communication, professional product and organisation.
In both projects, you will be tasked with raising the profile of ICM and InHolland and creating new opportunities for you and your fellow students. You will be given the chance to enhance your professional experience and to gain an insight into how to work well in a media team and how to network.
Not only will this give you professional experience, but will also help you to extend the field of your study. This can also be beneficial when looking for an internship in the fourth year. When You are a second year, you can also be the manager of one of these projects, thus giving you experience on both sides of the table.
