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David Cox
Welcome and Program Update
2013 User Training Conference: A Toolbox for Program Administrators | October 2013
Transaction Services
Before we get started, please be sure to…
Before:
– Kindly turn your cell phone to silent as to not disrupt the session
After:
– We value your feedback. We‟ll distribute a survey after this session, please
provide us with your feedback by completing the survey. Your feedback will influence
next year‟s training
– Ask us questions! For any questions or comments, please feel free to reach out to us directly
1
Today‟s Agenda State of Texas Contract with Citibank
Online Tool Enhancements
Single Sign On
Program Optimization
Agenda and Overview of Schedule
2
State of Texas Contract with Citibank
State of Texas Contract Information
Introductions of Citi personnel
State Comptroller‟s Office has executed contract renewal for September 2013 to 2014
– The renewal is the first of three one year renewals
Participating Programs
– 137 State agencies
– 73 Universities
– 372 Cooperatives
Rebates
– The next rebates will be paid in November
State: General Revenue
CO-OP‟s: Direct Payment
4
2. Common SlidesOnline Tool Enhancements
Citi Commercial Card Mobile Alerts
Global Messaging Service SMS and email alerts provide updates on
– Recent transactions
– New statement available
– Payment received
– Payment past due
Subscribe via the CitiManager Portal
– Increase efficiency
Receive information automatically
– Timeliness of notifications
Prompt notification
– 24/7 Availability
– Simplicity
Sign up one time
– Flexible subscription options
SMS, email or both
Cardholders can stay informed about activity on their cards via their mobile phones
6
CitiManager® 13.1 Release*
CitiManager Mobile Banking Help Page:
Users can access the enhanced Mobile Banking Help
Page with the following link:
https://home.cards.citidirect.com/SMSHelp
New Message for “COM”:• Message to be more user friendly:
Citi Commercial Cards:
STOP = Suspend alerts on this phone
HELP = Display help information
Visit https://home.cards.citidirect.com/SMSHelp for more
information
Remaining Available Spending Limit:Cardholders will be able to check their available spending
limits by texting „LIMIT XXXX‟ or “LIMITXXXX” or
“SPENDXXXX” or SPEND XXXX” to Citi. They will
receive the following messages from Citi with the limit
available:
SMS Text for non-declining balance:
Citi Commercial Cards: Account ending <CARD_NUMBER>
has < XXXXXXXXXXXXXXXXXXX CUR > remaining
available
SMS Text for declining balance:
Citi Commercial Cards: Account ending <CARD_NUMBER>
expires in <XXX> days with <XXX,XXX,XXX,XXX.XX
CUR> remaining available
7
*Release date 5/18/13.
CitiManager 13.1 Release
SMS Alerts Enhancements
Mobile Banking Help Page has been improved for overall usability by instructing cardholders
how to subscribe to Citi‟s On-Demand Alerts and listing all available SMS alerts
Cardholders will be able to stay informed about their account activity anytime, anywhere
8
CitiManager
Infrastructure development
– Building blocks for future releases
Performance
Security
System Updates
9
Global Card Management System (GCMS)
Speed of Performance
Audit upgrades for future releases
– User set up forms
– User templates
– Transaction tracking
System Updates
10
Citi Custom Reporting System (CRS)
Surcharge Fee Source Amount - Amount at source of surcharge for the fee that a retailer adds to the cost of a
purchase when a customer uses a credit card
Surcharge Fee Transaction Amount - Amount in billing currency of surcharge for the fee that a retailer adds to
the cost of a purchase when a customer uses a credit card
Interchange Fee Ctrl Status –
– Attribute update: extended the field length from 2 characters to 5 characters
Note: Data for the Surcharge Amounts is provided by the vendor and we may not have control on the validity &
accuracy of these fields
System Updates – New Transaction Attributes
11
Single Sign On
Single Sign On
Single Sign On provides portal to all program management tools through CitiManager
Reduces system logins and password maintenance
– Access CitiManager, CitiDirect Global Card Management System (GCMS), Citi Custom Reporting System
(CCRS) and (CLASS) with a Single Password
Provides software navigation efficiencies
Contact account manager or Help Desk representative to assist in activating Single Sign On
13
2. Common SlidesProgram Optimization
Optimization Requirements and Feedback
One year of history of check payments
– Include vendor name, address, and tax ID, the more data the better the results
– File format is in Excel
Feedback
– Top 30 merchant card acceptors by spend
– Top 30 merchant non-card acceptors by spend
– Highest spend by Merchant Category Code
Turnaround time for analysis is approximately a week to 10 days after receipt of check file
15
Top 30 MasterCard Acceptors by Spend
16
Vendor Spend Payment Method
JET SET SPORTS 6,149,252 CHECK
VERTIS COMMUNICATIONS 5,636,802 CHECK
US POSTAL SERVICE 4,688,224 Wire
UNITED AIRLINES 2,834,960 Check
ALTA RESOURCES INC. 2,508,599 EFT
AMMATAC CORP 2,426,617 EFT
NIKE USA INC 1,937,758 Check
MOORE WALLACE NORTH AMERCIA, INC. 1,574,330 Check
AT&T 1,320,654 Check
TRANS WORLD INTERNATIONAL, INC. 1,205,771 CHECK
COLORADO SPRINGS UTILITIES 1,179,071 Check
TEAM EPIC LLC 1,131,011 CHECK
MERKLE, INC. 966,415 EFT
MARSH USA INC 916,791 Check
LAUTERBACH GROUP INC 877,421 Check
ASPEN VALLEY SKI/SNOWBOARD CLUB 875,796 CHECK
PARADYSZ MATERA CO INC 768,127 EFT
VML, INC. 761,516 CHECK
ADECCO USA, INC. 694,654 Check
CARNATION BUILDING SERVICE INC 687,765 Check
BLUE STATE DIGITAL 629,600 CHECK
SYSCO FOOD SERVICES OF DENVER 623,140 CHECK
AT&T MOBILITY 588,908 Check
STAPLES PROMOTIONAL PRODUCTS 585,060 CHECK
ECHO ENTERTAINMENT INC. 582,475 CHECK
ROYAL COLLEGE OF ART 545,501 WIRE
U.S.FOODSERVICE 537,132 CHECK
Top 30 MasterCard Non-Acceptors by Spend
17
Vendor Spend Payment Method
HIGHMARK BLUE CROSS BLUE SHIELD 8,312,523 EFT
MOSIMANN'S LTD 1,475,062 WIRE
TIMEBASED EVENTS LTD. 981,350 WIRE
PARTNERSHIP FOR CLEAN COMPETITION 770,051 EFT
ALANIZ, LLC 629,648 Check
BRYAN CONSTRUCTION INC. 589,751 CHECK
SINK COMBS DETHLEFS PC 488,982 CHECK
TARGET SOFTWARE INC 447,323 Check
TOUCH OF TASTE LTD. 438,902 WIRE
CITIZEN PICTURES LLC 424,700 CHECK
27 SOUTH TEJON COMMERCIAL CONDOMINIUMS 409,556 EFT
EAST PLEASANT PICTURES LLC 381,443 CHECK
ESSENCE LONDON 369,065 WIRE
VORTEX MAINTENANCE INC 342,222 Check
SRi SPONSORSHIP RESEARCH INTERNATIONAL 282,500 CHECK
MORE FANCY LLC 281,703 CHECK
EDGE DIRECT LLC 246,111 CHECK
HOGAN LOVELLS US LLP 241,687 Check
ATHLETE SAFETY ALLIANCE LLC 240,000 CHECK
EFFECT ESPORTE E ENTRETENIMENTO LTDA 226,763 WIRE
ALCANTARA EARTHWORK & PAVING CO 225,700 Check
BROWN UNITED INC. 218,138 CHECK
SHERNG-LEE HUANG 208,210 CHECK
WINDSTAR STUDIOS, INC. 197,704 CHECK
THE 1st MOVEMENT LLC 193,100 CHECK
DIAMONDBACK DIRECT 191,968 EFT
Highest Spend by Merchant Category Code
18
MCC Merchant Category Count Spend
7941 SPORTS CLUBS/FIELDS 3 6,649,861
8398 CHARITABLE AND SOCIAL SERVICE ORGANIZATIONS - FUNDRAISING 50 1,907,238
4900 UTILITIES 19 1,494,303
7311 ADVERTISING SERVICES 8 1,007,591
8999 PROFESSIONAL SERVICES 7 955,462
7399 BUSINESS SERVICES-NOT ELSEWHERE CLASSIFIED 23 934,381
6300 INSURANCE SALES UNDERWRITING AND PREMIUMS 2 924,197
7349 CLEANING AND MAINTENANCE JANITORIAL SERVICES 3 695,244
5199 NONDURABLE GOODS (NOT ELSEWHERE CLASSIFIED) 4 662,532
8641 CIVIC, SOCIAL, FRATERNAL ASSOCIATIONS 4 627,316
8220 COLLEGES, UNIVERSITIES 13 625,019
780 LANDSCAPING SERVICES 5 603,330
1520 GENERAL CONTRACTORS 3 416,321
5999 MISCELLANEOUS AND SPECIALTY RETAIL STORES 26 384,338
5099 DURABLE GOODS NOT ELSEWHERE CLASSIFIED 7 382,961
5969 DIRECT MARKETING-OTHER DIRECT MARKETERS-NOT ELSEW. 8 357,878
5691 MEN'S-WOMEN'S CLOTHING STORES 1 297,247
5964 DIRECT MARKETING - CATALOG MERCHANT 4 194,792
4899 CABLE SATELLITE, AND OTHER PAY TELEVISION AND RADIO 2 193,986
5499 MISC FOOD STORES SPECIALTY MARKETS CONVENIENCE 8 191,890
7999 MISCELLANEOUS RECREATION SERVICES 6 191,152
7299 OTHER SERVICES (NOT ELSEWHERE CLASSIFIED) 14 181,526
7392 CONSULTING, PUBLIC RELATIONS 5 180,122
8111 LEGAL SERVICES, ATTORNEYS 5 179,188
2741 MISCELLANEOUS PUBLISHING AND PRINTING 14 177,267
1731 ELECTRICAL CONTRACTORS 6 165,328
7523 PARKING LOTS, GARAGES 2 163,795
5047 LABORATORY-MEDICAL-DENTAL-OPHTHALMIC HOS. EQUI-SUP 9 148,429
8911 ARCHITECTURAL/SURVEYING SERVICES 3 144,703
Impact and Benefits of Optimizing your Program
19
(1) Source: 2012 Purchasing Card Benchmark Survey Results/Richard Palmer and Mahendra Gupta, RPMG Research Corporation
(2) Assumes only invoices currently being paid via check, that identified as card-accepting merchants.
Average cost per transaction with traditional PO $95 (1)
Average cost per transaction with P-Card $21 (1)
Equals potential savings of $74(1) per transaction
$74 savings x 1,000 transactions currently being paid via check = $74,000 (2)
Typical Transactional Cost Savings in Private Sector
Impact and Benefits of Optimizing your Program
20
(1) Source: 2012 Purchasing Card Benchmark Survey Results/Richard Palmer and Mahendra Gupta, RPMG Research Corporation
Average cycle time per transaction with traditional PO: 12.8 days (1)
Average cycle time per transaction with P-Card 4.9 days (1)
Reduction of cycle time = 8.5 days or 70%(1)
Cycle time defined as time from determination of purchase need to the receipt of ordered goods
Cycle Time Reductions in Private Sector
Impact and Benefits of Optimizing your Program
27% of respondents use P-Card data to obtain higher discounts from vendors
Respondents reported an average 1.7% higher discount from their merchant base (1)
21
Merchant Negotiations
(1) Source: 2012 Purchasing Card Benchmark Survey Results/Richard Palmer and Mahendra Gupta, RPMG Research Corporation
Impact and Benefits of Optimizing your Program
Reduction of the number of suppliers whom goods & services are received
1/3 of respondents to the RPMG study reduced their vendors listed in the AP master file by an average of
18%(1)
42% indicated that vendors who accepted P-Cards had increased their share of business with the customer by
an average of 19% over five years (1)
22
Supply Chain Management
(1) Source: 2012 Purchasing Card Benchmark Survey Results/Richard Palmer and Mahendra Gupta, RPMG Research Corporation
2. Common SlidesConference Agenda
Agenda – Day 1 Conference
8:00 – 8:30 a.m. Onsite Registration
8:30 – 9:30 a.m. Welcome and Program Update
9:45 – 10:45 a.m. Speaker:
Fraud, Misuse and Abuse: Current Trends in Third-Party Fraud and How Citi is Addressing It
Provides awareness of fraud activities and recommendations on managing abuse and misuse by
employees
10:45 – 11:45 a.m. Speaker:
Best Practices for Program Auditing
Will review available tools to assist with audits
12:00 – 1:00 p.m. Lunch (Provided on Conference Day)
1:00 – 2:15 p.m. Roundtable Discussion:
Program Management — Breakout Groups (Travel Card and Purchase Card)
2:30 – 3:45 p.m. Roundtable Discussion:
Best Practices for Training Program Administrators, Level Managers and Cardholders
3:45 – 4:00 p.m. Wrap-up and Overview of Training Day Agenda (following
24
,
Agenda – Day 2 Training
25,
Time Introductory Level Advanced Level
8:30 – 10:00 a.m. CitiManager® Portal for Program Administrators Citi Custom
Reporting
System
(CRS)
10:10 – 11:40 a.m. CitiDirect® Global Card Management System (GCMS) Citi Custom
Reporting
System
(CRS)
12:00 – 1:00 p.m. Lunch
1:10 – 2:40 p.m. Citi Standard Reporting CitiDirect Global
Card
Management
System (GCMS)
2:50 – 4:20 p.m. CitiManager Portal: What Can My Cardholders Do? CitiDirect
Global
Card
Management
System (GCMS)
efficiency, renewable energy & mitigation
In January 2007, Citi released a Climate Change Position Statement, the first US financial institution to do so. As a sustainability leader in the financial sector, Citi has taken concrete steps to address this important
issue of climate change by: (a) targeting $50 billion over 10 years to address global climate change: includes significant increases in investment and financing of alternative energy, clean technology, and other carbon-
emission reduction activities; (b) committing to reduce GHG emissions of all Citi owned and leased properties around the world by 10% by 2011; (c) purchasing more than 52,000 MWh of green (carbon neutral) power
for our operations in 2006; (d) creating Sustainable Development Investments (SDI) that makes private equity investments in renewable energy and clean technologies; (e) providing lending and investing services to
clients for renewable energy development and projects; (f) producing equity research related to climate issues that helps to inform investors on risks and opportunities associated with the issue; and (g) engaging with
a broad range of stakeholders on the issue of climate change to help advance understanding and solutions.
Citi works with its clients in greenhouse gas intensive industries to evaluate emerging risks from climate change and, where appropriate, to mitigate those risks.
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