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Page 1: ICE Conference & Exhibition Event Program · destructive behaviours. He discusses how to proactively address these sensitive issues while allowing people to overcome any previous
Page 2: ICE Conference & Exhibition Event Program · destructive behaviours. He discusses how to proactively address these sensitive issues while allowing people to overcome any previous

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7:00am – 8:00am

Registration & Breakfast (Served in the Exhibition Hall)

8:00am – 8:10am

Greetings in Plenary Hall

Jan Legeros Executive Director,

Long Term & Continuing Care Association of Manitoba

KEYNOTE OPENING PRESENTATION

8:10am – 9:00am

Creating an Age-Friendly Organization Seniors and Healthy Aging Secretariat & Age-Friendly Business

The Honorable Minister Deanne Crothers, Minister of Healthy Living & Seniors Marcia Thomson, Assistant Deputy Minister of Health

Val Steeves, Director, Seniors & Healthy Aging Secretariat Connie Newman, Executive Director, MB Association of Seniors Centres

Lindsay Girourad & Shannon Gaulke Riverwood Square The Age-Friendly Manitoba Initiative creates environments and businesses that support the active participation of older adults. This session will focus on adapting the core principles of age-friendly and applying them to the structure of an organization. Attendees will learn more about the following:

Age-Friendly Manitoba Initiative and work taking place across the province

The key components of an age-friendly organization that is inclusive and supportive of older adults as clients and employees.

How to move forward in making your organization more age-friendly by using an age-friendly lens.

Outcomes for your organization (i.e. increased client satisfaction, client engagement, retention of older workers, etc.), older adults and community.

Ideas on how your organization can support age-friendly community efforts.

MORNING CONCURRENT SESSIONS

9:05am – 10:00am

“Like A Rock”: Tools for building resilience to moral distress Richard Lavoie MB-PHEN, Manager of Ethics Projects and Education, Manitoba Provincial Health Ethics Network

Description: Long term care providers commonly find themselves in situations that compromise their moral integrity as individuals and as professionals. In response to these situations, many will experience moral distress and its overwhelming negative effects. The pain/ anguish affecting the mind, body or relationships in response to a situation in which one is aware of a moral problem, acknowledges moral responsibility, and makes a moral judgment about the correct action; however, as a result of real or perceived constraints, participates in perceived moral wrong doing. Many Health Care Professionals do not recognize or know how to respond to morally challenging situations. This session is intended to build capacity for interpersonal management of moral distress. Although the frequency of distressing events may not change, the intensity in which they are felt can be reduced. We can-not eradicate moral distress from health care, but can work to minimize its negative emotional, psychological and physiological impacts. Contributory effects of these experiences lead many to withdraw from patient care and lose interest in their work/career. Inevitably,

In our efforts to stay ‘green’, full event programs will not be available at the conference. Please feel free to print your own copy to bring to the event.

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colleagues, patients and families become impacted. As ethical health care providers, we have a moral obligation to build resilience to the events that prohibit us from providing compassionate health care. About the Presenter: Richard has been the Manager of Ethics Projects and Education with the Manitoba Provincial Health Ethics Network since Jan, 2013. He has worked as a clinical social worker since 2001 and practiced in geriatrics, emergency/ICU and mental health. During his undergraduate studies Richard was the recipient of the Dr. A. W. Hogg award for the highest average standing, and is currently working toward completing a Master of Social Work degree at the University of Manitoba. He is the father of four children and has enjoyed coaching a variety of sports. Richard’s current interests are ethics education and improving the lives of health care professionals through building resilience to moral distress.

9:05am – 10:00am

Emotional Labour in Residential Settings: Implications for Staff Support Dr. Laura Funk, University of Manitoba

Sheryl Peters, ESPE Consulting Description: Emotional labour is relatively unexplored within care for older persons within institutional settings despite implications for burnout, detachment, and care quality. In this study we examined how twenty-six paid care workers in one residential and palliative care facility manage their own and others’ emotions. A qualitative interview design was used and two researchers collaboratively analyzed the transcripts. Both health care aides (HCAs) and nurses (RNs) spoke about making patients and families feel cared about and managing their distress, contributing to therapeutic, organizational and instrumental goals. This included, as examples: protecting patients from feeling like a burden; managing patient and family anger related to concerns about care quality; and helping them accept the dying process. Participants also described managing their personal emotional reactions to difficult situations (e.g., demanding or aggressive behaviours, death, and moral distress). The need for, and type of, emotional labour were in part influenced by unit setting, occupational role, and broader contexts (e.g., workloads, culture of care). Findings will be discussed with a focus on the development of practical recommendations for workplace support, training and mentoring in emotional labour. About the Presenter: Dr. Laura Funk is an Assistant Professor in the Department of Sociology, University of Manitoba. She is interested in issues of paid and unpaid care work for older persons, drawing on the sociology of care, health, and aging. In her current program of research funded by the Manitoba Health Research Council, she seeks to better understand how features of systems and organizations (e.g., policies, procedures, pathways) shape family caregiver wellbeing. Dr. Funk has training and experience in both quantitative and qualitative methods, including degrees from the University of British Columbia and University of Victoria, and a Post-Doctoral Fellowship from the Canadian Institutes of Health Research. Sheryl Peters is a researcher who operates Espe Consulting in Winnipeg, MB. Her research has centred on women’s health and social issues. She has previously served as a researcher at Prairie Women’s Health Centre of Excellence and as an adjunct instructor at University of Manitoba and University of Winnipeg.

9:05am – 10:00am

Sleep and Dementia: Why it Matters and What you Can Do Cary A. Brown, PhD, Associate Professor, Faculty of Rehabilitation Medicine, University of Alberta

Description: Sleep deprivation interferes with physical and mental health. It increases a person's risk for falling, depression, diabetes and other health conditions. Sleep deprivation also worsens the symptoms of dementia and so promoting restorative sleep for residents in long term care facilities is important. This presentation will outline the basics of sleep, why people with dementia are at

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particular risk of sleep problems, and present a range of research-based non-drug sleep interventions that can be implemented in most LTC facilities. About the Presenter: Dr. Brown is a full time tenured faculty member at the University of Alberta. She has practiced clinically as an occupational therapist, department supervisor and academic in Canada, Saudi Arabia and the United Kingdom. Cary teaches and researches in the areas of knowledge translation, health literacy, sleep, and chronic pain across the life span. She has numerous publications on these topics and presents regularly at national and international conferences. Cary annually teaches a graduate module in Sleep and Health and has received previous funding for research in the areas of disordered sleep in both children and persons with dementia. Her interest in disordered sleep is linked to her research activities in chronic pain, one of which received the Canadian Pain Society – Pain Awareness Award 2010 for Knowledge Translation activities. Several recent KT websites developed from research findings include Sleep and Dementia Resources (www.sleep-dementia-resources.ulaberta.ca), SleepRight: Sleep and Children with Chronic Health Conditions (www.SleepRight.ualberta.ca) and Understanding Pain and Dementia On-line Workshop (www.sleepanddementia.ualberta.ca).

9:05am – 10:00am

Closing the Care Gap in Osteoporosis Pat McCarthy-Briggs, BSc, RD, MHEd

Description: Experiencing a fragility (or low-trauma) fracture is a “red flag” for osteoporosis and indicates risk for further fractures. Each year in Manitoba there are approximately 1000 osteoporosis-related hip fractures in persons age 60 and over - with annual direct costs exceeding 10 million dollars. This increases to over $30 million if additional osteoporotic fractures require care. Approximately 20% of women and 30% of men who suffer a hip fracture die within 12 months; long-term pain and disability, fear of falling, lifestyle changes, isolation and an increased burden on caregivers also follow osteoporotic fractures. Despite these human and economic costs, fewer than 20% of patients with fragility fractures receive appropriate testing and/or anti-osteoporosis treatment post fracture… this is called a “care gap”. This session will review Osteoporosis Canada’s Clinical Practice Guidelines for the Diagnosis and Management of Osteoporosis which are designed to close this care gap. About the Presenter: Pat is a Registered Dietician and holds a Masters Degree in Health Education. In the early 1980’s Pat was involved in the formation of the Manitoba Chapter of Osteoporosis Canada. In that capacity she coordinated education programs for health professionals and delivered information to consumers. As demand for consumer information grew, Pat recruited and trained health professionals who, as volunteers, helped meet the growing consumer need for information about osteoporosis. This early volunteer training in Manitoba was the model for the program now used to educate volunteers across the country. Pat was a long time board member with the Manitoba Chapter, a member of the National Education Committee and continues to participate in training volunteers to deliver education programs in Manitoba. Pat works as a consultant dietitian and is a frequent speaker at Osteoporosis Canada, Manitoba events.

9:05am – 10:00am

Smiling on the Outside and Dying on the Inside: Where do I Turn? Allan Kehler, B.Ed, B.PhEd

Description: Countless people are in pain, and many of these individuals are unsure how to manage their pain. As a result, they turn to substance abuse, self-harm, and even suicide. These individuals mask their emotions while they suffer in silence. For years, this was Allan. Silence will always be the enemy of recovery. Our voice is our greatest tool, but where is the incentive to talk if people fear that they will be met with judgment? Allan’s captivating message brings people out from the shadows and

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into the light. Through personal and professional experiences he provides insight into what drives an individual to engage in destructive behaviours. He discusses how to proactively address these sensitive issues while allowing people to overcome any previous stereotypes and judgments. He shares tools of intervention, and challenges individuals to regain control of self while detaching from unhealthy behaviours. Allan leaves his audience with tools to live, inspiring individuals to move beyond merely existing. Allan demonstrates how to transform a workplace into a safe, healthy, and supportive environment that encourages individuals to acknowledge their challenges, and find their voices to move forward in a healthy way. About the Presenter: After years of perseverance through addictions and mental illness, Allan now inspires others to use their voices in times of need. His deep-rooted passion in the areas of addictions, mental health, and positive living has led him to become a highly reputable speaker. As a member of the Canadian Association of Professional Speakers, he has conducted hundreds of lectures while gaining national attention. Allan’s book Stepping out from the Shadows: A Guide to Understanding & Healing from Addictions is used in many treatment centers and schools across Canada. His writing has been published in numerous national magazines including the Canadian HR Reporter, the Canadian Occupational Safety Magazine, and the Canadian Teachers Magazine. Allan has spent years working as an addictions counsellor with both youth and adults, and has also worked as a clinical case manager for adult men. In addition, he has instructed courses pertaining to addictions at several colleges. Allan currently lives in Saskatoon, SK with his beautiful wife and four sons. His appreciation and passion for the First Nations culture has led to his current position where he is an instructor at the Saskatchewan Indian Institute of Technology.

10:00am – 10:45am

Refreshment Break & Exhibition

MORNING CONCURRENT SESSIONS

10:45am – 11:50am

A Balanced Life is a Matter of Choice, Not Chance - Workshop Bill Wright, Speaker/Trainer/Coach, Certified DISC and NLP Practitioner

Description: In today’s world, balancing your work life and your social life is harder than ever. In this highly interactive workshop you will learn proven steps and strategies on how to balance your life. These strategies will help you to be more productive, more relaxed and improve your relationships. You will examine how your thinking has a powerful impact on your perception of stress and work life balance. You will determine what your stress triggers are and the tools you can apply to reduce the effects of stress. You will discover how positive mindset relives your stress and the positive balance habits that you can apply daily to balance your life. Are your friends and family beginning to complain about your hectic schedule? Are you experiencing the host of debilitating physical and emotional consequences that affect you and those around you? If so, you cannot afford to miss this workshop. Through use of the interactive learning guide, you will leave this workshop with your own personal balance plan and an accountability partner to hold you to the plan. Chose the balanced life you deserve. You do not have to sacrifice on aspect of your life in favour of the other. About the Presenter: Bill Wright is an Ottawa based speaker/trainer/coach. He is the successful survivor of job burnout, a condition that is destroying the careers and families of many people across the country. Bill draws on his own experiences from this personal brush with disaster, and from his 30 years on the front lines in post-secondary education, to help others avoid this tragedy. He taught at Algonquin College for thirty years and is certified DISC and NLP Practitioner specializing in helping professionals take control of their lives. He helps professionals develop life balance; leading them from job stress to job satisfaction. Bill belongs to the International Coaching Federation and is a professional member of the Canadian Association of Professional Speakers and serves on the Board.

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He spoke as the chapter’s “rising star” at the Associations National 2011 Conference. Today you will discover how communication plays a role in job stress and how you can adapt your style to reduce stress and to increase your effectiveness.

10:45am – 11:50am

Designing for Seniors: The Effects of the Physical Environment on Health and Well-Being Heather Ferguson, BA BID NCIDQ PIDIM IDC, Professional Interior Designer, Number TEN Architectural Group

Description: The concept of design, colour, materials and light having an effect on a person’s physical and mental health is not a new one. It dates back to the ancient Chinese discipline of feng shui which studies how to balance the energies in a given space to assure health and good fortune for its inhabitants. Through the ever-evolving and expanding field of healthcare-related research, it’s no surprise that a growing number of healthcare professionals are becoming interested in how our physical environments can directly affect a person’s wellness. This one-hour seminar explores both general healthcare and long-term care settings and examines how the design of a space can have measureable impacts on the health, safety and well-being of patients, residents and caregivers alike. About the Presenter: Designing for aging populations has been a primary focus of Heather’s career since completing her thesis on seniors’ housing as part of her Interior Design degree at the University of Manitoba’s Faculty of Architecture. Throughout her 26 year career, she has worked on a wide range of projects involving seniors’ care including ambulatory healthcare facilities and residential projects such as The Sharon Home personal care homes and renovations at Lions Manor in Winnipeg. Heather recently completed the new PRIME (Program of Integrated care Management of the Elderly) program space at the Misericordia Health Cent re.

10:45am – 11:50am

Introduced by Silver Partner, Winnipeg Regional Health Authority

Journey to Long Term Care: The Client Navigator Role Gina Trinidad, BA, BN, MN, RN, COO, LTC & Deer Lodge Centre

Hana Forbes, Director, Long Term Care Program Rachael Buckingham, Access Coordinator, LTCAC

Description: Our presentation will highlight our journey in re-designing access to Long Term Care services in the WRHA. Our focus is to ensure timely transition through our health care system while ensuring continuity of care and enhancing the client-centered healthcare delivery experience. Travelling through the paneling process can be daunting, worrisome and challenging for our residents and their families. Our aim is to reduce these challenges for them and to assist in their journey with a dedicated Client Navigator. Our process re-design enhances the panel process journey by reducing the challenges in accessing a LTC bed, lessening the burden for families, increasing knowledge for families and health care providers while preserving a client-centered focus while fostering increased trust in our overall health care system. About the Presenters: Gina has a Bachelor of Arts Degree with a Major in Sociology, a Bachelor of Nursing Degree, and a Masters Degree in Nursing Administration from the University of Manitoba. Gina also graduated from the WRHA sponsored program in Health Systems Leadership from Royal Roads University. As Chief Operating Officer of Long Term Care with the Winnipeg Regional Health Authority, Gina is accountable for program planning, standards and priorities in Long Term Care (LTC) and championing regional and cross-program initiatives in this area. She provides senior leadership and collaborates with leaders in 35 free standing personal care homes and 4 hybrid service sites within Winnipeg. Gina also provides direct leadership to Deer Lodge Centre, River Park Gardens & Middlechurch Home of Winnipeg along with the WRHA LTC

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Program which oversees the services provided to over 5700 LTC residents. She is responsible to continually improve the quality of life and quality of care through the implementation of evidence based initiatives as well as collaborate with colleagues to achieve excellence in resident-centred care, education and research. Rachael Buckingham completed her Bachelor of Arts Honours in Psychology at the University of Winnipeg in 2009 and a Master’s in Occupational Therapy at the University of Manitoba in 2012. Since graduating, she has worked at the Crisis Stabilization Unit as a crisis unit practitioner, and most recently as a home care case coordinator in the St. James area. Rachael is currently practicing as a long term care navigator for the Victoria General Hospital. In her current role, she is responsible for attending team rounds and interdisciplinary meetings, guiding clients, their families and caregivers through the long term care process and paneling individuals for long term care placement.

10:45am – 11:50am

Disruptive Vocalizing in Dementia Amanda Adams-Fryatt, RN, MN, NP, PhD Student

Introduced by Silver Partner, Revera Long Term Care Description: Behavioural and Psychological Symptoms of Dementia [BPSD] is an umbrella term that encompasses a collection of behavioural disturbances which include such examples as physical and verbal aggression, depression, and vocally disruptive behaviours. ‘Vocally disruptive behaviours’ is also called “Inappropriate Vocalizing” meaning: vocalizing that is inappropriate to the particular setting. The challenge in treating these behaviours with success impacts staff morale and job satisfaction, contributes to burnout, influences the quality of the interpersonal relationships between staff and dementia sufferer and decreases quality of life. Research on the etiology of disruptive vocalizing demonstrates that people who overvocalize are using the only communication method they have to indicate to caregivers that they have an unmet need and may in fact, not be inappropriate at all. Historically, antipsychotic medication was most often used to manage these behaviours. However, these medications are harmful and should only be used in extreme cases. The first-line treatments are nonpharmacological interventions. However, because pain and depression are two conditions that many nursing home residents experience, the overvocalizing may actually be a distress call that may respond to scheduled analgesia or antidepressant therapy. This presentation will address the challenge of overvocalizing in the nursing home setting. About the Presenter: Amanda has served in a nursing capacity for over 30 years. She has had a diverse career; twenty-five years have been spent working in the hospital setting in a variety of areas such as emergency and intensive care, some community work and teaching. Amanda has worked as a Nurse Practitioner in Long Term Care for over 6 years, where her specialty has become caring for older adults. Amanda holds a nil-appointment at the University of Manitoba. She is presently working on her PhD in Nursing at the University of Manitoba. Her research interest is disruptive vocalizing in the nursing home setting and how it correlates to the presence of depression.

12:00pm – 12:30pm

Awards for Excellence Ceremony & Lunch Hosted by Professor Beverly O’Connell, RN, BAppSci, MSci, PhD

Dean of the Faculty of Nursing at the University of Manitoba 12:30pm – 1:30pm - Dessert & Exhibition

AFTERNOON CONCURRENT SESSIONS 1:30pm – 2:30pm

Effective Communication:

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What they need to hear and how they need to hear it for stress-free communication Bill Wright, Speaker/Trainer/Coach, Certified DISC and NLP Practitioner

Description: This is a highly interactive (don’t worry, people always say it is fun) presentation where you gain insights into personality traits, yours and others. You will learn how you can significantly improve communication with others which will improve relationships and increase productivity. By adapting these methods of communicating you will learn how to reduce the stress created by miscommunication with clients, their families and co-workers. Learn how to get better results in your personal and professional life. The insights gained in this session also help you to understand your needs in terms of communication as well as the needs of others. By ensuring that all parties’ needs are met, the relationships of individuals and teams are stronger and lead to better home and work environments. The types of concerns and annoyances for each personality trait will also be explored. By using this knowledge you will be able to overcome some common myths such as “people resist change”, “people are uncaring”, “she never gets to the point” or “he never understands me”. Applying the knowledge and skills learned in this presentation your communications will be less stressful and far more rewarding. Isn’t it time you took control? About the Presenter: Bill Wright is an Ottawa based speaker/trainer/coach. He is the successful survivor of job burnout, a condition that is destroying the careers and families of many people across the country. Bill draws on his own experiences from this personal brush with disaster, and from his 30 years on the front lines in post-secondary education, to help others avoid this tragedy. He taught at Algonquin College for thirty years and is certified DISC and NLP Practitioner specializing in helping professionals take control of their lives. He helps professionals develop life balance; leading them from job stress to job satisfaction. Bill belongs to the International Coaching Federation and is a professional member of the Canadian Association of Professional Speakers and serves on the Board. He spoke as the chapter’s “rising star” at the Associations National 2011 Conference. Today you will discover how communication plays a role in job stress and how you can adapt your style to reduce stress and to increase your effectiveness.

1:30pm – 2:30pm

Leading the Charge: Facilitating Change as a Recreation Professional Ron Martyn, MSc

Description: Change in today’s care environment comes from many directions, including regulatory requirements, client needs and consumer expectations, all of which require ongoing flexibility and adaptation. Recreation departments that successfully respond to such changes have one common feature – effective leadership. Too often great programs and strategies fail to realize their full potential in response to change as a result of misdirected leadership. The well-intentioned recreationist with great programming ideas does not automatically ensure program success and effective responses to change. This session focuses on essential leadership tools that every recreationist needs in their work role. For the program manager or supervisor, these are the skills required to inspire others to embrace change in the department. For the staff, the leadership skills help them organize their time and more effectively engage residents. Learning Objectives: 1) Empower and inspire others to realize their full potential 2) Create a positive, stimulating work and living environment 3) Ensure commitment and follow-through About the Presenter: Ron Martyn combines an undergraduate degree in Recreation (therapeutic) from the University of Waterloo, and a master’s degree in Gerontology from The University of North Texas, with over 35 years of experience in the seniors field. In long term care he worked in recreation and administration, following which he owned and operated an assisted living home for 20 years. Ron initiated and coordinated a college post-diploma Gerontology program, and has provided training and consulting services for those serving seniors across Canada. His experience and insight provide real-world solutions in the provision of more successful recreation programs, and in enhancing personal leadership development. As the creator of the web-based software program ActivityPro, Ron brings this depth of knowledge and experience to ensure

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that recreation practitioners have access to an affordable, effective and manageable professional documentation tool to validate the quality of participant engagement and the efficacy of the recreation department.

1:30pm – 2:30pm

Power of Attorney Heather Dixon, LL.B Counsel to Pullan Kammerloch Frohlinger

Description: Increasingly complex, Powers of Attorney can be misused, and misunderstood by the persons who are the Attorneys, as well as the people who offer day-to day care for our aging population. Many workers in the field of elder care are confronted by an Attorney who gives instructions and directions, but that Attorney may not have the power to actually initiate such orders. This presentation will talk about: the difference between a Power of Attorney and Health Care Directive; what a PoA is (and isn’t); how to read a PoA and understand the powers that document confers; what an Attorney can and cannot do; and, what to do if there is no PoA or Health Care Directive. As well, it will offer some thoughts on strategies your organization might consider to help you, the front line care worker when an issue arises. A graduate of the University of Manitoba, Faculty of Law, Heather began her law career later in life after the last of her children was in school full time. She practiced for over 20 years and is currently “semi-retired”, (with emphasis on the “semi”) as Counsel to the Winnipeg firm of Pullan Kammerloch Frohlinger. About the Presenter: Serving on the Board of the Alzheimer Society of Manitoba for 10 years and the Board on the Board of Alzheimer of Canada for 6 years, Heather found her passion in the field of Elder Law, a new and burgeoning area of law. She received the Queen’s Golden Jubilee medal in 2002 for her work with the Alzheimer Society of Canada. Believing strongly in giving back to the Community, Heather lectures and presents at various seminars and conferences, including but not limited to: Living with Alzheimer Disease courses each year; presentations to the Canadian Conference on the Elder Abuse Prevention and Training Forum; The Manitoba Bar Association; The Law Society of Manitoba; the Canadian Bar Association; the WRHA and other Regional Health Authorities; The Winnipeg Police Academy, and on behalf of the Community Legal Education Association, to various other groups. In addition, she has lectured to, and assisted articling law students for several years for the Law Society of Manitoba. When she is not travelling, Heather sits on the Board of Reference for the Province of Manitoba, and teaches an evening course at Red River College. She considers herself fortunate to be able speak about the complexities of law as it relates to the older person and especially enjoys speaking to and with those who dedicate themselves to caring for our increasingly vulnerable older population.

2:30pm – 3:00pm

Refreshment Break & Exhibition

Brought to you by:

KEYNOTE CLOSING PRESENTATION 3:00pm – 4:00pm

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Introduced by the LTCAM Conference GOLD Partner

Complete Purchasing Services Change is Great: You First!

Rosalyn Howard, M.A., hct Howard Consulting & Training Description: This conference is designed to inspire, challenge, and equip you to enjoy and get even better at what you do and who you are. This may mean some change! Most of us are familiar with significant change - in our organizations and in our lives. Some of that change is planned and desired; some is not. At work, we may be dealing with new mandates, requirements, roles, systems, processes, leaders, colleagues, and so on. While the change journey may be exciting, often it is more complicated and stressful than we expect. Few of us feel confident in our ability to navigate and/or lead change effectively, and often we don’t get the results we want. This interactive session will help you identify your most significant changes and highlight the dynamics of change – from both an individual and an organizational perspective. It will also provide some strategies and tools, including humour, for you to approach personal and organizational change with more knowledge and confidence. About the Presenter: Rosalyn Howard, M.A, is a seasoned dynamic speaker, organizational development consultant, and adult learning specialist. She has worked with hundreds of organizations locally, nationally, and internationally, supporting individuals, teams, and organizations in clarifying and achieving their goals. Her areas of specialty include learning, organizational change, strategic planning, governance, leadership and management development, team effectiveness, facilitation and training skills, and interpersonal relations. She leads her consulting practice hct Howard Consulting & Training, is a municipal councillor for the Village of Dunnottar, recently retired from many years as director of the organizational and staff development unit at the University of Manitoba, and has three adult children.

4:00pm

DOOR PRIZES!

Jets Tickets Door Prize Sponsored by Riverwood Square!

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