iC shop4support newlook 2010

8/9/2019 iC shop4support newlook 2010

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IN CONTROL ANNOUNCES NEw ShO4SUORT CITIzEN ORTAL OR LOCAL AUThORITIES 1 of 5

In Control announcesshop4supports new,more cost-efcientservice or local

authorities

In Control is proud to be at te eart of

personalisation. Our sop4support ebsite

is integral to our efforts. But at does

sop4support do tats different to oter

systems? And is it true tat its expensive?

A number o actors have led to an increased

level o interest in social care online

marketplaces, customer access portals and

systems solutions:

2010 is the last year of the Social Care Reform

Grant and funds must be spent

the announcement of an additional 30m ofGovernment funding for local authorities to

invest in systems

local authorities are under pressure to hit the

approaching targets in the Department of

Healths (DH) ve personalisation milestones

not to mention the increasing pace of

personalisation

Tis mont sop4support as a brand ne

look ic is based on feedback from users.

Weve also taken on board eedback rom

the overall market and, in response to thisinormation and the DH milestones, weve

refned shop4supports pricing structure and

developed the shop4support Citizen Portal

or local authorities. shop4support:

is now simple to understand, with all costs

structured in one place

is available at a much lower cost

enables local authorities to achieve theirDH milestones and follow recent ADASS

guidance on managed budgets.

In an expanding market, e believe tat

sop4support it its unique functions and

ne more cost-efcient pricing structure is

te ay forard.
http://www.in-control.org.uk/http://www.shop4support.com/


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shop4supports Citizen Portal the pricing structure and productyou wanted

Te Citien ortal is a ub tat enables

citiens (and teir supporters) to ave truecoice and control by being able to access

te market and get te most out of teir

ersonal Budget. Te foundation stone of

te ortal is a basic resource directory, ic

gives citiens details of services available in

teir local area.

hoever, unlike oter systems, te Citien

ortal builds on tis resource by providing afully functioning online Marketplace. here,

citiens can nd ric and detailed content and

are able to make more informed decisions

about te services available to tem.

The Citizen Portal has three core aspects:

Service: Core Aspects Benefts to Citizens

sop4support citien

Providing citizens with: local online eMarketplace

My Account Budget

Manager

My Life Building Social

Capital

a solution tat can be tailor-made to te needs of individuals

itin a specic locality

coice and control for all

individuals

stimulates social interaction

free to individuals

Engage with shop4support at your own pace

we recognise tat eac local autority as

different needs and tat eac ill ant to

engage it sop4support at its on pace.

So eve developed tree different, exible

packages ic act as a frameork for te

creation of te Citien ortal.

This means that:

there are substantially lower setup and

operating costs than previously

there are no ongoing costs for providers

the entry level for a local authority is only in

the region of 45,000 for a package that has

signicantly more functionality and usability

than that of other portals and resource

directories.

The numerous additional benefts include:

rapid delivery typically, the Citizen Portal

will be fully live on the internet just three

months from the start of the project

provider engagement the Citizen Portal

solution offers a no risk / no cost route fora local authoritys nominated providers to

begin to enter the world of eCommerce

(online selling of their services and products)

sustainability the basic Citizen Portal will

be sustainable on a standalone basis if a local

authority doesnt want to integrate it with

their existing software solutions or use the

additional functionality within shop4support.

If they do want to use these functions, the

Citizen Portal is a (fully-costed) platform

which they can expand on.


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A key driver beind te creation of te Citien

ortal as been te Dh milestones. Te tablebelo compares o te folloing different

personalisation solutions can contribute to

te acievement of tese milestones:

How ar do dierent personalisation solutions achieve the DH personalisation milestones?

shop4support Citizen Portal

Department o

Health Milestone

Existing

systems

Resource

directory1 2 3

1 Effective partnerships

2 SDS & Personal Budgets

3 Prevention & cost-effcy

4 Information & advice

5 Local commissioning

Note: One tick signies a basic contribution to achieving the milestone. Five ticks signies a substantial contribution.

shop4supports Citizen Portal hitting the Department o HealthPersonalisation Milestones

existing systems in a typical local authority

a basic online resource directory or portal the three different levels of the shop4support

Citizen Portal.

A recent publication by ADASS / Dh London

Region used te ve personalisation

milestones as a template for identifying

wat Good Looks Like in London. It

identied harro Councils sop4support

portal and te partnersip beteen harroand sop4support as an example of best

practice across a number of tese milestones.

Neverteless, at In Control e tink its

more important to create a solution tat

actually makes tings better for everyone in

te sector rater tan setting someting up

just to tick te boxes. aying for a solution

tat is te equivalent of cutting out te care

agency section from te local yello pages

and posting it online is a asted opportunity,

especially given te golden opportunity tatis available troug te Dhs additional 30m

grant for investment in systems.

sop4support is recognised as being bot

innovative and unique. But at does it do in

comparison it oter systems?

How does the Citizen Portal compare with other solutions?


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System Comparison

Oter solutions sop4supports Citien ortal

Te majority of items listedare traditional care omes

and care agencies.

A greater variety of items are listed, enabling citiens to access moretraditional services plus services and activities tat are not solely social

care-related. Tese ne opportunities elp citiens enric teir lifestylesand engage in a ider community rater tan simply doing at teyave alays done.

Te majority of te listingsare simply copied / pastedfrom te CQC ebsite.

Listings are sourced by te local autority in partnersip itsop4support. Tis approac builds social capital and stronger linksbeteen local community services and citiens, ile te local autorityretains some control over services listed.

Citiens can only searc viacategory.

Citiens can searc via category, provider and keyord, making productsand services muc easier to nd.

Tere is no vendor rating. Citiens are able to rate services. Ratings are son online, giving otercitiens useful feedback en tey come to make teir on coices.

Tere is no area dedicatedto building social capital.

sop4supports My Life section is an online area dedicated to buildingsocial capital and offering elp and advice (it safeguards built in). Localautorities can ave teir on bespoke forums.

Tere is no menu ofservices.

Just a name and address is useless. sop4support features ell-denedcatalogues (or menus) of services.

Tere is no ability to seeprices.

rices of products and services are clearly displayed.

Tere is no ability to buyservices.

Citiens can buy products and services via te sop4support ebsite.

Tere is no ay to manageyour budget.

Level 2 of te Citien ortal enables individuals to use sop4support tomanage teir cas budget online (to see transactions, pay bills, reconcileto bank statements, print ersonal Budget statements).

Level 3 of te Citien ortal enables individuals to vie teir managedbudget as ell as managing te cas budget element, directly addressingte requirements of mixed or dual budgets.

Bot Level 2 and 3 ill enable all transactional information to be stored

and reproduced erever and for omever required (i.e. audit, reportingand interfaces it case management systems).

No spend informationprovided to LAs formarket management andcommissioning purposes.

A ric suite of reports for te local autority including, for example, spendand searc trends.

No national linkage (i.e. it isjust for localised areas).

sop4support is a national ebsite it localised areas, giving citiensmore coice in terms of products and price, local or national.

Everyting you look atpuses you toards a tirdparty / external ebsite.

All content is contained itin sop4support, ensuring quality of contentand alloing local autorities, citiens and providers control and easybrosing and sopping.


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In Control is not

alone in tinking

tat sop4support

is te outstanding

online marketplace.

Putting People frst in

London What Good

Looks Like (te recent

report by London

ADASS and London

Joint Improvement

artnersip)

igligtedsop4supports partnersip it harro

as an example of best practice in Londons

Transformation rogramme for Social Care.

sop4support as also featured

in te recent Government wite

aper, Building a National

Care Service. It described

sop4supports ork itharro (supported by te

Department of healt) as a unique sopping

experience.

To vie harro Councils sop4support pages

visit www.shop4support.com/harrow .

Together we can makepersonalisation happen!Julie Stansfeld, In Control

Join with us! Why wait?

Building the National Care Service

harro as led te ay and as a successful

sop4support site. Autoritative reports

approve of sop4support. So y ait?

Contact us for more information today.

Contacts

EMAIL

[email protected]

[email protected]

[email protected]

TELEPHNE

sop4support:01942614088

In Control support centre:01564821650

FA

sop4support:01942237968

In Control:01564824260

WEB

www.in-control.org.uk/shop4support
http://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.shop4support.com/harrowhttp://www.shop4support.com/harrowhttp://www.shop4support.com/harrowhttp://www.shop4support.com/harrowhttp://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_114922http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_114922mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.in-control.org.uk/shop4supporthttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.google.co.uk/url?sa=t&source=web&ct=res&cd=4&ved=0CCgQFjAD&url=http%3A%2F%2Fwww.haringey.gov.uk%2Fwhat_good_looks_like_.pdf&rct=j&q=Putting+People+first+in+London+What+Good+Looks+Like&ei=AQD1S_7kFM6MOIniifAI&usg=AFQjCNHiPOH3ZaXL_3p1gm8K2bqc9gHdKQ&sig2=SOKacmnGluNk00CQeHDYsghttp://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_114922http://www.in-control.org.uk/shop4supportmailto:[email protected]:[email protected]:[email protected]://www.shop4support.com/harrow

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iC shop4support newlook 2010