Ibolya Görögwww.gprotokoll.hu

Laws Morals Conventions

Religions have transformed conventions into moral requirements.

Orthodox (fundamentalist) religions passed laws to regulate conventions.

This will be a figure………. Be positive! How??

Intimate space (0.5 m)

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Personal space ( 1,5m)

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Societal space (3.5m) …..public space

. A sample for the societal space

H

no decision!

7% - Words

38% - Vocality

55% - visual information,

body language

The use of an interpreter is nothing to be ashamed of.

The language of diplomacy is the “meta language” (see “verbal communication” )

Jokes and saying should be avoided, as they might be offensive to the local culture

The speaker must always be allowed to finish and only then given a reply

“I love talking about nothing. It is the only thing I know anything about” (Oscar Wilde)

A general addressing of all those present Greeting the guest of honour Groups (for example, the leaders of our

sister city) Groups (for example represantatives…) …………. An important person present, by name

A negative tone of voice and negative communication will result in an antagonistic approach

The language of diplomacy: "I tell my daughter but my daughter in law should understand" (meta-communication)

Conquering aggressive people – "Winnie the Pooh affect”

„Humour is the mind’s way of cleansing itself from day to day” (Renard)

People atavistically believe what they see It is a question of intelligence of how

quickly a person returns to substantial communication

Everybody understands the signs of body language – their use is automatic. By learning and paying attention, their use can be augmented – and used to influence the decision.

Diplomats are always conservative in their dress.

"The ears are better at receiving injustice than the eyes”

(Pubilius Syrus)

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Invitation Prescribed attire

INVITATIONMr. Pál Szabó, the President of the Hungarian Bridge

Association, cordially invites

…….………………………………to a reception held to honour the finals of the world

championships

Date: 1 August 2006 6:00 pm – 8:00 pmVenue: Hotel Veryelegant

(Budapest, District I. Nagy u.3)

RSVP (1)123-45-67 Attire

White tie (formal) – dress coat, ball gown ceremonies, at all times during the day Black tie (semiformal) – dinner jacket long evening gown after 6 pm and for evening or night programmes

Informal – dark suit, evening gown or cocktail dress for any ceremonies or programmes commencing

after 6 pm Business– official suit, official dress for programmes commencing prior to 6 pm Slacks – sporty Coat-no-tie /casual– a suit with a polo neck, etc.;

women’s suit, etc.

Informal address, forms of formal address (maga, Ön) (te – on the same societal level

Proper verbal addressing

If you know the rank: Rank + Sir (úr) Rank + Madam (asszony) Exception: Ambassadors (Excellency) Church Officials aristocratic circles armed forces Lady (Úrhölgy): diplomatic, protocol form (for example, on an invitation) Rank + Miss (kisasszony) is wrong!

If you only know his name:in case of men: last name + sir (úr) in case of women: first name and

formal address (maga) In case of women, first name + Madam

(asszony) means she is known due to her husband.

In case of men: first name + sir (úr) refers to attendants

If you do not know his or her name: Sir! (Uram!) Madam! (Asszonyom!) Miss!

(Kisasszony!)

Miss (Kisasszony): younger than approx. 25 years

Madam (Asszonyom): the most general formLady (Hölgyem): does she really seem to be a

lady? If not, use the word please (kérem).

In Hungarian: surname+first name!!

Logo, seal

NAME position

Tel. Address

E-mail web

At meetings: only to the host. At receptions: whoever you converse with Should not include personal details Respect the received card (do not take

notes on it, do not crumple it up)

On the side with your name, if possible in the top right corner, use acronyms:

a.c. („avec compliment”) - with compliments p.r. („pour remercier”) – with gratitude p.f. („pour féliciter”) – good luck p.f.n.a.(„pour féliciter la nouvelle année) – Happy

New Year

Other text should not be written on it

Setting the date and time Escorting the guest Seating at the meeting Disturbance, finishing

Always agree on a „from and a to” DO NOT BE LATE!!!! Telephone in case of Vis major Waiting, making the other party wait

Lead the guest a little in front of him/her The door opens towards me: the guest goes

first The door opens outwards: I go first and hold

the door open Up the stairs: guest in front Down the stairs: guest behind Elevator: I hold the button

Seating arrangements

Meeting Dining HHH-GGG HGHGHG right - left - right - left

Tipically…

20 minutes

G

H

Max. 40 minutes

H2

H1

G1

G2

G5 H4 G3 H2 G1 H1 G2 interpeter G4 H3

"Presidential” H1

7 1 6 2

5 3 4

If only one company’s Presidency: 4 2 1 3 5

If there is both a guest and a host: H2 G1 H1 G2 H3

A general addressing of all those present Greeting the guest of honour Groups (for example, the leaders of our

sister city) Groups (for example represantatives…) …………. An important person present, by name

Direct public roles

Authenticity! Fitting language and attire Greet – emotionally set the scene – talk logically – Traps:

Text (when making speeches), watchmicrophoneTechnical equipment

The following should be read:Decisions passed by associationsSpeeches appearing in the pressLaws and regulationsquotes

GoalMessage

WE DO NOT PARTICIPATE TO BE WELL FED!!!!!!

Toast Aperitif

Cold appetizerSoup white wine (dry, medium dry)Hot appetizer

sorbetMain Course (heavy) white / red wine (dry, medium dry, Main Course (light) medium sweet) toast, smokingDessert Sweet wine / champagneFruitCheese digestive: liquor, cognac, whiskyCoffes Mineral water

Seating arrangements

Meeting DiningHHH-VVV HGHGHG right – left – right – left

„here – there”

Spouses are always ranked diretly after their husband or wife

Meeting DiningG1 Mr. Red Mr. Red G1

Mrs.Red G2(Ambassador)G2 Mrs. Big Mrs. Big G3

Mr. Big G4G3 Mr. Black Mr. Black G5

The following is used in protocol G4 H2 G1 H3 G5

H5 G3 H1 G2 H4

Interpreters are seated to the left but not ranked

G4 H2 G1 H3 G5

G3 Int. H1 G2 H4

Name message duration

A glass of champagne 100% 15’

from 11 o’clock Cocktail 0% 1 h (20’)

only for show 11:00 am-7:00 pm

Standing reception toast, 1.5-2h (40’) +show 11:00 am-9:00 pm

Buffet-dinner 100% 2.5-5h (1.5h) after 6:00 pm

toast, programme

Formal dining 100% 2.5h----------------------------------------------------------

Working breakfast 100% 1h8:30 am-10:30 am

Working lunch 100%1.5h

12:00 pm–3:00pm

Open house 100% 20-30’9:00 am-6:00pm

Ibolya GÖRÖG (1) 260-48-26gprotokoll@gprotokoll.hu http://www.gprotokoll.hu