Learn how IBM solution are helping manage the customer experience with information and services that today's customers need from loyalty program perks to up-sell/cross-sell to personalized concierge

How data from staff, customer and instrumented assets can be managed and processed in real time to bring down operational costs and improve operations & asset management

Hear how IT and business leaders have collaborated to successfully transform the customer relationship with new integrated insights, personalized interactions in real-time and innovative mobile applications

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for InsuranceLearn how you can move faster by putting your business in motion. IBM clients from all industries are finding ways to stay ahead of their competition and client needs

•Reduced IT infrastructure costs by 50% by eliminating redundant computing, communications and facilities•80% reduction in revenue leakage from “lost” transactions•300% increase in productivity for logistics operations and reduction of errors by more than 10%•Promotions launched 75% faster than previously•Accelerated pricing process by 98%, from two days to one hour

The question is how did they do it? You can find the answers at Impact 2013. Attend Impact 2013 and learn how from the experts themselves.

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