IBM Tivoli Software © 2007 IBM Corporation 1Tivoli Usage and Accounting Manager PLEASE NOTE: This presentation should be displayed in full-screen, slideshow

IBM Tivoli Software

Tivoli Usage and Accounting Manager © 2007 IBM Corporation

Usage and Accounting Managementin z/OS and Distributed Environments

IBM Tivoli Usage and Accounting ManagerTracking, Reporting and Billing IT Utilization & Costs

Page HiteProduct ManagerTivoli Decision Support for zOSIBM Tivoli Usage and Accounting Manager

IBM Tivoli Software

© 2007 IBM Corporation3 Tivoli Usage and Accounting Manager

Change: Market demands, workloads, service levels

Compliance: Regulations, security, audit capabilities

Complexity: Heterogeneous resources, silos, composite applications

Cost: Management and administration

IT Organizations Are Under Tremendous Pressure

“What matters is how satisfied customers are, how costs are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization. “

--Erik Brynjolfsson, Director of the Center for eBusiness at MIT

IBM Tivoli Software


Dilemma of Simplicity Versus Shared Workloads Dedicated systems and storage:

Advantage: simple to account for with a spreadsheet - one machine, one workload, and one cost center

Problems - resources are highly under utilized which means:

• Paying more for hardware and software• Unnecessarily high energy costs• Using more real estate than required• More assets that are harder to track, manage, and maintain• Inflexible to varying peak in demand

Shared systems and storage:

Advantages are:

• Better utilization of existing resources so future investments can be deferred• More cost effective – hardware, software, energy, staff, and floor space• More responsive to differing peak loads

Challenge:

• How do I allocate costs• Prove to the users they’re getting what they deserve

IBM Tivoli Software


Virtualization needs and challenges amongst those implementing

57%

48%

48%

29%

25%

16%

15%

11%

11%

10%

9%

0% 10% 20% 30% 40% 50% 60%

Reduce costs

Simplify IT infrastructure & admin

Increase server utilization*

Increase scalability of infrastructure

Enhance resilience & reliabilityImprove flexibility to business goals and

cyclesImprove App performance

Automate IT operations

Accelerate App Development & deployment

Have a single view on the IT environmentManage a heterogeneous systems

environment

Motivators

Source: IBM Systems Directions 1Q 2006

Inhibitors amongst Implementing

Source: IBM Systems Directions 1Q 2006

*‘People worry they might not get enough resources. They believe they will get less than they need.’ (Mgr. IT Germany)

‘It’s a matter of convincing people at the beginning because they won’t have their own hardware. For us, virtualization worked so long as it was on one platform, but then platforms were assigned to different departments and those departments now had to work together.’ (Dir. IT Germany)

‘It involves trying to convince people not to order servers but to allow resources to be pooled into a virtual environment…trying to convince the business stakeholders to do this. The first moment someone has a problem, they will blame the virtualization.’ (VP IT; US)

Source: ITS Virtualization Research Feb 2006

*

10

29

19

35

37

9

13

0 20 40 60 80

No identified need

Lack of skills

No clear vision from vendors

Ability to quantify value

Organizational barriers

Chargeback, billing end users

Product availability

IBM Tivoli Software


Bu

sin

ess

Val

ue

Ability to Dynamically Respond

Reduce costs

Increased utilization

Increased flexibility

Better IT - Business alignment

IT Resource Optimization: stages of adoption

Simplify: Consolidate IT assets

Virtualize:Create logical asset pools

Provision: Automate Capacity & Workload Mgt

Orchestrate:Achieve Policy-based computing

Know costs

IBM Tivoli Software


What are the objectives of an IT Usage and Accounting Management System…

Allocate/Distribute or Charge IT Costs to the Users, Cost Centers, Applications and other organizations that consumed them in a . . .

Fair

Understandable

Auditable/Reproducible, and

Easy to administer manner

Optimize IT costs through…

Costs trend identification

Real time analysis

IBM Tivoli Software


Align IT Software Spending with Business Priorities Capability

Who is consuming which IT resources?

What is the cost of those resources, including those that are shared?

How should IT allocate cost for chargeback, ROI, costing analysis, and reporting/billing?

Data collectors for IT infrastructure can review consumption across multiple dimensions

Costing engine assigns cost to resource usage

Costing and reporting engine associates and report usage costs to consumers of IT resources

All three questions help align IT spending with business priorities

What is needed to perform Usage & Accounting?Three variables to the equation

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IBM Tivoli Usage and Accounting Manager is …

An integral part of an organization’s financial reporting systems

(Shared Services, Invoicing, Product Profitability, ERP Integration, Cost Allocations, Activity Based Costing, Resource & Cost Trending, etc.)

Used across multiple platforms(Including Mainframe, Unix, Linux, Windows, etc.)

Supporting multiple sub-systems (DB2, Oracle, SQL Server, CICS, Virtualization, Web, E-Mail, Networks, Storage, Print Servers, etc.)

Internet enabled (Web-Based Reporting & Drill-Down and multiple outputs)

http://www-306.ibm.com/software/tivoli/products/usage-accounting/http://www-306.ibm.com/software/tivoli/products/usage-accounting-zos/

IBM Tivoli Software


IT Departments contain many different platforms, environments, sub-systems, and users

Costly to own, maintain, and operate

With unique record formats and metrics

What problem does TUAM solve?Inability to allocate IT costs, usage, and value

Unix / Linux / Windows

Databases & Networks

Storage & many other systems

Internet & E-Mail

Mainframes

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Usage and accounting capabilities can help realize immediate benefits

Increase Client (Business Units) Satisfaction Real Usage = Accurate Billing

Accountability = Improved services

Alignment between Business and IT costs

Lower Infrastructure Cost Reduced server sprawl

Higher utilization

Rationalization of resources

Continued Infrastructure Improvement Understanding costs can lead to managing costs

Usage comparisons can lead to more effective investments

When running a business, nothing matters more than

knowing how much something costs.

You can’t manage what

you don’t measure!

IBM Tivoli Software


Know what it costs – The TUAM funnel

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Costing Methods Supported - as described by Professor Brant Allen of the Colgate Darden School of Business at the University of Virginia.

No Charge Back

IT Department is overhead.

Overhead Allocation

Based on head count, assets, revenue, floor space, and so forth (not usage).

Memo Record Billing

We don't do this, but if we did....

Classic Chargeback

End of Year Budget Charge...Zero Cost.

Break Even (Year End Adjustment)

Same as Classic except budgets are charged monthly... Zero Cost.

Budgeted Rates

See Rates for Year, Quarter, etc.

Standard Rates and Negotiated Prices

Similar to other inter-divisional accounting practices. Cost and price are two different things. The IT Department is run like a business.

Functional Pricing

Instead of CPU time, or disk usage, users are charged for functional items such as orders entered, claims processed, and checks written.

IBM Tivoli Software


IBM Tivoli Usage and Accounting Manager (TUAM)Enables Sophisticated Chargeback Methodologies

TUAM: End-to-end scalability & flexibilityenables business units and IT to establish appropriate chargeback

methodologies for specific IT services.

Unix, Linux, Oracle, Storage, Middleware, third party hardware,Windows, Exchange, Notes, SQL

Server, MS Disk Storage, Middleware and Applications

TUAM Data Collectors

Batch, TSO, Transaction Processing, VM, AS400, Database and Storage

Tivoli Decision Support for z/OS

SBP Service based pricing

NFR Negotiated flat rate

TFR Tiered flat rate

MRU Measured resource usage

DC Direct cost

LLA Low-level allocation

HLA High-level allocation

“Selecting a Chargeback Method Dependson the Business Unit and IT Service” -Gartner Research 2005

IBM Tivoli Software



So how do we getfrom usage DATA to

usage INFORMATION?






SPB Service based pricing




DC Direct cost




IBM Tivoli Software


Tivoli Decision Support for z/OS collects log data from various sources and provides a central repository for easy access to

the historical enterprise-wide IT utilization information and statistics valuable for use in providing performance reporting,

data for service level management and usage accounting.

Performance

Chargeback & Accounting-

Cost Recovery

Service Level Reporting

http://www-3.ibm.com/software/tivoli/products/tds-390/

Tivoli Decision Support for z/OS – A Quick Review

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Administration dialogs

DB2

Reporting dialog and/orJava GUIViewer

Logcollector Graphics

Tabular DataSpreadsheets

Product eventlogs

Base Product

Optional Features (not included with Base)


IBM Tivoli Software

© 2007 IBM Corporation18 Tivoli Usage and Accounting Manager S

ystemS

ystem P

erform

ance

Perfo

rman

ce **

AS

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S/400

CIC

SC

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IMS

IMS

Distrib

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Distrib

uted

System

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ystems

NNetw

ork

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rk

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Ch

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ack

Optional Features (not included with Base)


Over 800 canned reports

are included with the base and features

Administration dialogs

DB2

Reporting dialog and/orJava GUIViewer

Logcollector Graphics

Tabular DataSpreadsheets

Product eventlogs

Base Product

Show Me

More

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usage INFORMATION?










DC Direct cost




IBM Tivoli Software




usage INFORMATION?



ITUAM Data Collectors







DC Direct cost




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IBM Tivoli Usage and Accounting Manager Components & Flow

Processing Engine

TUAM DataCollectors

TDSz (host)Unix/Linux/WindowsOperating SystemsDatabaseE-MailStorageInternet NetworksPrintOther

Resource Records

Read raw metering data & create TUAM Server

Resource Records

RDBMS

ITUAM Server Administrator

GUI to administer table maintenance, reporting security, parameters for processing, and perform TUAM Server processes online as opposed to batch processing with Job Runner, etc.

Web Access

Account code conversionCost extensionData conversion

ODBC Compliant Database:SQL Server, Oracle, DB2Job Runner

ReportingInterface

Crystal ReportsSQL Server Reporting

Services

Controls scheduled batch TUAM Server processes for resource accounting and costing plus email status notification.

IBM Tivoli Software


Account CodeConversion

Account CodeConversion

IDENTIFICATION CODES

User ID’s Job Names Account Codes Transaction ID’s

Network ID’s Project Codes DSN’s Email Addresses

Security ID’s Extensions Folder Names

Authorization ID’s IP Addresses

Server ID’s

Etc.

ABBCCDDXX

Business UnitLine Of BusinessCost CenterApplicationUser, Etc.

IBM Tivoli Usage and Accounting Manager Apply Business Rules

IBM Tivoli Software


Account Code Editing Account Code Validation Automatic E-Mail Reporting Automatic Web Reporting Billing Equation Budget / Actual Reporting Business Rules Engine Contract Pricing Conversion Engine Cost & Resource Analysis Reports Creates GL Transactions Disk Space Accounting Discounts Efficient Daily Processing Efficient EOM Processing External Billing Flexible Account Code Generation Flexible Account Code Reporting Full Time Administrator Not Required Integrated Rate Table/Service

Catalogue

Miscellaneous and Recurring Transactions

Multiple CPU's of Differing Speeds Supported (Normalization)

Multiple Rate Tables by Acct. Multiple Reporting Levels with

drilldown Paper & Form Chargeback Proration Rate Modeling Sales Tax Security Authentication/LDAP Server Based Reporting System Server Based Stand-Alone System Shift, Class, Priority Surcharge Tiered Pricing Usage Discovery Web Enabled & Automatic HTML

Creation Work Shift Reporting Year To Date Reporting Zero Based Budget Support

IBM Tivoli Usage and Accounting Manager Feature List (partial)

IBM Tivoli Software


z/OS data

Jobs Processed Steps Processed CPU Time Equation Time Service Units TSO CPU Time TSO I/O TSO Time

Main

fram

e

Space Allocated Space Used Space Wasted Migrated Datasets Backup Datasets Disk I/O Disk Datasets Tape I/O Tape Mounts Tape Storage

Sto

rag

e

Elapsed Time CPU Time Transactions Input Messages Output Messages Total Messages File Access CountC

ICS

Lines Printed Pages Printed Paper & Forms

Laser Printers Color/B&W Simplex/Duplex

RDMS Systems

Pri

nt

CPU Time Elapsed Time # of DB2 Records # of Get Pages # of Entry/Exit

Events Accumulated CPU

Time Accumulated

Elapsed Time

DB

2

Partial List

Goal:

ANY usage

filefrom ANY

system!

IBM Tivoli Software


Microsoft Windows

Disk Space by MB, GB, etc.

Disk Space by Folder Name, File Name, etc.

CD/DVD Drives and Tape Juke Boxes

Other Storage Monitors

Etc.

Sto

rag

e

Print Submitted KB Printed KB Pages Submitted Pages Printed Number of Copies Simplex, Duplex Color or B&W Landscape or

Portrait Forms & Paper Etc.

Pri

nt

Elapsed Time

CPU Time

Kernal CPU Time

User CPU Time

# of Read Requests

KB’s Read

# of Write Requests

KB’s Written

Etc.Win

dow

s S

erv

er

Elapsed Time

SQL Server CPU

SQL Server Reads

SQL Server Writes

SQL Server DBMS Size

Etc.

SQ

L S

erv

er

Oracle

DB2/UDB

Sybase

SQL Server

Informix

Etc.

Oth

er

DB

MS

Partial List

Goal:

ANY usage

filefrom ANY

system!

IBM Tivoli Software


Unix/Linux data CPU – ucpu, scpu Connect Time Seat Time Window Time Disk & Character I/O Images Activated Software Packages Disk Storage Space Oracle Resource Usage AIX, HP/UX, and Solaris Linux, RedHat and Novell SUSE - ALL IBM Systems AIX Advanced Accounting

Un

ix/L

inu

x

Logins Connect Time UGA Memory PGA Memory Recursive CPU Session CPU User Commits Physical Reads and

Writes Writer Requests Disk Sorts Messages

OR

AC

LE

Logins Connect Time System CPU User CPU I/O Activity Table Activity Sort Work Buffer Pool Activity Locks & Deadlocks SQL Activity UOW Log Space

DB

2

Partial List

Goal:

ANY usage

filefrom ANY

system!

IBM Tivoli Software


Partial List

Goal:

ANY usage

filefrom ANY

system!

eMail, network & printing, and Internet data

Microsoft Exchange

Lotus Notes

Sendmail

E-M

ail S

yste

ms

Apache

Microsoft IIS

Microsoft Proxy Server

Netscape Proxy Server

Microsoft ISA Server

Inte

rnet

Windows Print

Veritas Netbackup

Cisco Netflow

UNIX/LINUX ftp transfer usage

Netw

ork

an

d P

rin

tin

gPartial List

Goal:

ANY usage

filefrom ANY

system!

IBM Tivoli Software


Partial List

Goal:

ANY usage

filefrom ANY

system!

What people have done with the Data Collector Toolkit

Personnel Time Help Desk Time Equipment Rental Software Communications Networks Telecom Charges IMAC’s / Desktop

Support Recurring & Misc.

Charges

Exte

rnal

Netscout

RMON2

SNA Server/Host Integration Server

Network Decisions

Radius

NetworkVantage

Novell Web, Etc.

Netw

ork

SAP

PeopleSoft

Oracle Financials

Hyperion

JD Edwards

Lawson

BAAN

Walker

Etc.

ER

P S

yste

ms

IBM WebSphere

BEA WebLogic

3COM Routers

Firewalls

Switches/Lines

PBX Systems

RMON2

WebTrends

Etc.

Inte

rnet

/ Tele

com

IBM Tivoli Software


What people have done with the Data Collector Toolkit

IMS IDMS ADABAS MS Access Focus Datacom Supra, M204 Universal Etc.D

ata

bases

WSG Empire Time

ChangePoint

Kronos

TimeSlips

MS Project

Help Desks

Consultants

Etc.

Hu

man

Resou

rces

z/VM z/VSE i5OS* Unisys Netware VMware* Citrix* MS Virtual PC MS Virtual Server Etc.

Op

era

tin

g S

yste

ms

BMC Patrol Suite HP Openview ASG TMON CA Unicenter Net IQ CRM Products Etc.

3rd

Part

y S

yste

ms

Actuate Business Objects MS Reporting Svcs. Oracle Reports Mainframe RDMS

• CA/Dispatch• SAR/Express• Etc.

Print Servers Etc.

Ou

tpu

t

SANS

Backup Systems

Storage Monitors

Storage Managers

Tape Systems

Robots

DVD/CD

TSM / TPC

Etc.

Sto

rag

e

* Supported by ITUAM

Partial List

Goal:

ANY usage

filefrom ANY

system!

IBM Tivoli Software


IBM Tivoli Usage and Accounting Manager

RateTable

IBMTUAM

ClientFile

CostedData

Web-basedInvoices

Web-basedReports

InternetInfrastr.

Collector:Apache

IIS

ITUAM for

z/OS

e-MailCollector:Exchange

Notes,Sendmail

Network &Printing

Collector:Printing

File Transfer

Unix/Linux -Storage.

AIXAdvanced

Accounting

DatabaseCollector:

DB2, Sybase,SQL Server

Oracle

i5OS,VMware/ Windows & Storage

Data Import Entitlement

(2)

Collector Sample and

Creation Tool

IBM Tivoli Software


Data collectors included in TUAM v6.1

Platform Supports

Windows

Disk usage

Processes usage

System Resource Monitor

Citrix

VM Ware

UNIX / Linux (System x, p, z)

Process usage

Background usage

Interactive usage

File System usage

Aix Advanced Accounting

i5/OS CPU utilization

Database

I/O

IBM Tivoli Software


IBM Tivoli Usage and Accounting v6.1 Collector Packs

ITUA Collector Pack for Databases

Platform Supports

Windows

Oracle

DB2

SQL Server

Sybase


Oracle

DB2

ITUA Collector Pack for Internet Infrastructure

Platform Supports

Windows

Apache

Windows IIS

Microsoft ISA

Microsoft Proxy

Netscape Proxy


Apache

ITUA Collector Pack for Network and Printing

Platform Supports

Windows

Windows Print

Veritas NetBackup

Cisco NetFlow


ftp transfer usage

ITUA Collector Pack for e-Mail

Platform Supports

Windows Exchange

Exchange Mailbox

Lotus Notes

SendMail

ITUA Enterprise Collector Pack

Include All Collector Packs

IBM Tivoli Software


Budget Analysis Reports

Database Reports

E-Mail Reports

Hog Reports

Internet Reports

Invoices

Network Reports

Operating System Reports

Print Reports

Resource Usage Reports

Storage Reports

Top 10 Consumers

YTD Reports

IBM Tivoli Usage and Accounting Manager Report Chart (partial list of categories)

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IBM Tivoli Software


IBM Tivoli Software


IBM Tivoli Software


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Show MeMore

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SummaryTivoli Usage and Accounting Manager Will Ensure You Reach These Goals

More easily introduce new applications and systems IBM Usage and Accounting Manager provides insights to current costs and usages

IBM Usage and Accounting Manager easily facilitates IT’s usage tracking and cost allocation of new applications and systems

Better integrate business processes with IT IBM Usage and Accounting Manager provides the ability to report usage and service in business versus technical terms

Users can see services delivered and costs by line of business

Improve IT systems utilization and productivity Top 10 reporting quickly identifies heaviest uses and potential abuses

IT can focus on service delivery and intelligent tuning versus data gathering and reporting

Enable better access to information IT Financial Management, operations, and user have easy and flexible access to the resource usage they need when and where they want it

Reduce or mitigate business operations risk Disparate usage data turned into valuable decision-making information

Know What IT Costs!

IBM Tivoli Software


QUESTIONS?

IBM Tivoli Software


Page HiteProduct ManagerTivoli Decision Support for zOSIBM Tivoli Usage and Accounting Manager

+1-703-229-4377tie-line [email protected] L Hite/Bethesda/IBM@IBMUS

http://www-306.ibm.com/software/tivoli/products/usage-accounting/http://www-306.ibm.com/software/tivoli/products/usage-accounting-zos/http://www-306.ibm.com/software/tivoli/products/tds-390/

IBM Tivoli Software


Thank You

MerciGrazie

Gracias

Obrigado

Danke

Japanese

English

French

Russian

German

Italian

Spanish

Brazilian Portuguese

Arabic

Traditional Chinese

Simplified Chinese

Thai

Korean

IBM Tivoli Software


TrademarksThe following are trademarks of the International Business Machines Corporation in the United States and/or other countries.

The following are trademarks or registered trademarks of other companies.

Intel is a trademark of Intel Corporation in the United States, other countries or both.Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc., in the United States and other countriesLinux is a registered trademark of Linux Torvalds in the United States other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries.Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

* Registered trademarks of IBM Corporation

* All other products may be trademarks or registered trademarks of their respective companies.

Notes: Performance is in Internal Throughput Rate (ITR) ratio based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput improvements equivalent to the performance ratios stated here.

IBM hardware products are manufactured from new parts, or new and serviceable used parts. Regardless, our warranty terms apply.

All customer examples cited or described in this presentation are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions.

This publication was produced in the United States. IBM may not offer the products, services or features discussed in this document in other countries, and the information may be subject to change without notice. Consult your local IBM business contact for information on the product or services available in your area.

All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Information about non-IBM products is obtained from the manufacturers of those products or their published announcements. IBM has not tested those products and cannot confirm the performance, compatibility, or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

Prices subject to change without notice. Contact your IBM representative or Business Partner for the most current pricing in your geography.

AIX*AIX 5L*BladeCenterChipkillDB2DB2 Universal DatabaseDominoEnterprise Storage Server*e-business logo*GDPS*Geographically Dispersed Parallel Sysplex

HiperSocketsIBM* IBM eServerIBM logo*iSeriesLotus*OnForever*Parallel Sysplex*POWERPOWER5Predictive Failure Analysis*pSeries*

S/390ServerProven*Tivoli*TotalStorage*TotalStorage ProvenVirtualization EngineX-ArchitecturexSeries*z/OS*z/VM*zSeries*System z9*

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APPENDIX / Hidden Charts

Documents

IBM Tivoli Software © 2007 IBM Corporation 1Tivoli Usage and Accounting Manager PLEASE NOTE: This presentation should be displayed in full-screen, slideshow