IBM Tivoli Netcool Performance Manager 1.4Document Revision R2E3

Release Notes

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NoteBefore using this information and the product it supports, read the information in “Notices” on page 21.

© Copyright IBM Corporation 2006, 2014.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

About this publication . . . . . . . . vIntended audience . . . . . . . . . . . . vWhat this information contains . . . . . . . . vService Management Connect. . . . . . . . . vTivoli Netcool Performance Manager technicaltraining . . . . . . . . . . . . . . . . viSupport information . . . . . . . . . . . viConventions used in this publication . . . . . . vi

Typeface conventions . . . . . . . . . . vi

Release notes - IBM Tivoli NetcoolPerformance Manager Version 1.4 . . . 1Description . . . . . . . . . . . . . . . 1

New features and enhancements. . . . . . . 1System requirements. . . . . . . . . . . . 4Media content . . . . . . . . . . . . . . 5

Installing Tivoli Netcool Performance Manager . . . 6Known problems . . . . . . . . . . . . . 6

Known issues in Tivoli Netcool PerformanceManager Wireless component. . . . . . . . 6Known issues in Tivoli Netcool PerformanceManager - Wireline component . . . . . . . 8

Documentation updates . . . . . . . . . . 15Detailed product version information. . . . . . 15

Tivoli Netcool Performance Manager 1.4 Wirelinecomponent version information. . . . . . . 16Tivoli Netcool Performance Manager 1.4 Wirelesscomponent version information. . . . . . . 18

Documentation addendum . . . . . . . . . 19Support . . . . . . . . . . . . . . . 19

Notices . . . . . . . . . . . . . . 21

© Copyright IBM Corp. 2006, 2014 iii

iv IBM Tivoli Netcool Performance Manager: Release Notes

About this publication

Describes issues of importance to users of IBM® Tivoli® Netcool® PerformanceManager 1.4 system.

Become familiar with what’s new in the release and access valuable releaseresources.

Intended audienceThe audience for this information is the network administrator or operationsspecialist. You must have a thorough understanding of the following subjects:v Basic principles of TCP/IP networks and network managementv SNMP conceptsv UBA conceptsv Administration of the Linux, Solaris or AIX operating environmentsv Tivoli Netcool Performance Managerv Jazz for Service Management

What this information containsThis publication contains the following sections:v “Description” on page 1v “System requirements” on page 4v “Media content” on page 5v “Installing Tivoli Netcool Performance Manager” on page 6v “Known problems” on page 6v “Documentation updates” on page 15v “Detailed product version information” on page 15v “Documentation addendum” on page 19

Service Management ConnectConnect, learn, and share with Service Management professionals: product supporttechnical experts who provide their perspectives and expertise.

Access Network and Service Assurance community at https://www.ibm.com/developerworks/servicemanagement/nsa/index.html. Use Service ManagementConnect in the following ways:v Become involved with transparent development, an ongoing, open engagement

between other users and IBM developers of Tivoli products. You can access earlydesigns, sprint demonstrations, product roadmaps, and prerelease code.

v Connect one-on-one with the experts to collaborate and network about Tivoliand the Network and Service Assurance community.

v Read blogs to benefit from the expertise and experience of others.v Use wikis and forums to collaborate with the broader user community.Related information:

© Copyright IBM Corp. 2006, 2014 v

Tivoli Netcool Performance Manager 1.4 community on developerWorks

Tivoli Netcool Performance Manager technical trainingFor Tivoli Netcool Performance Manager technical training information, see thefollowing Tivoli Netcool Performance Manager Training website at:https://tnpmsupport.persistentsys.com/training.

Support informationIf you have a problem with your IBM software, you want to resolve it quickly. IBMprovides the following ways for you to obtain the support you need:

OnlineAccess the IBM Software Support site at http://www.ibm.com/software/support/probsub.html .

IBM Support AssistantThe IBM Support Assistant is a free local software serviceability workbenchthat helps you resolve questions and problems with IBM softwareproducts. The Support Assistant provides quick access to support-relatedinformation and serviceability tools for problem determination. To installthe Support Assistant software, go to http://www.ibm.com/software/support/isa.

Troubleshooting GuideFor more information about resolving problems, see the problemdetermination information for this product.

Conventions used in this publicationSeveral conventions are used in this publication for special terms, actions,commands, and paths that are dependent on your operating system.

Typeface conventionsThis publication uses the following typeface conventions:

Bold

v Lowercase commands and mixed case commands that are otherwisedifficult to distinguish from surrounding text

v Interface controls (check boxes, push buttons, radio buttons, spinbuttons, fields, folders, icons, list boxes, items inside list boxes,multicolumn lists, containers, menu choices, menu names, tabs, propertysheets), labels (such as Tip:, and Operating system considerations:)

v Keywords and parameters in text

Italic

v Citations (examples: titles of publications, diskettes, and CDs)v Words defined in text (example: a nonswitched line is called a

point-to-point line)v Emphasis of words and letters (words as words example: "Use the word

that to introduce a restrictive clause."; letters as letters example: "TheLUN address must start with the letter L.")

v New terms in text (except in a definition list): a view is a frame in aworkspace that contains data.

vi IBM Tivoli Netcool Performance Manager: Release Notes

v Variables and values you must provide: ... where myname represents....

Monospace

v Examples and code examplesv File names, programming keywords, and other elements that are difficult

to distinguish from surrounding textv Message text and prompts addressed to the userv Text that the user must typev Values for arguments or command options

Bold monospace

v Command names, and names of macros and utilities that you can typeas commands

v Environment variable names in textv Keywordsv Parameter names in text: API structure parameters, command

parameters and arguments, and configuration parametersv Process namesv Registry variable names in textv Script names

About this publication vii

viii IBM Tivoli Netcool Performance Manager: Release Notes

Release notes - IBM Tivoli Netcool Performance ManagerVersion 1.4

Tivoli Netcool Performance Manager Version 1.4 is available. Compatibility,installation, and other getting-started issues are addressed in these release notes.

Table 1. Release update

Version Type of Release Availability

1.4 General Availability of Tivoli Netcool PerformanceManager Version 1.4.

April, 2014

CAUTION:Before attempting an installation of Tivoli Netcool Performance Manager youare strongly advised to read these release notes. Failure to consult these releasenotes may result in a corrupted, incomplete or failed installation.

DescriptionIBM Tivoli Netcool Performance Manager provides comprehensive, flexible, andscalable performance management with visualization and reporting of networkperformance data for complex, multivendor, multi-technology networks.

Tivoli Netcool Performance Manager is part of the IBM integrated network andservice assurance solution portfolio, comprising performance management andfault management, plus customer experience, service quality, and business servicemanagement.

New features and enhancementsIBM Tivoli Netcool Performance Manager, Version 1.4 offers the following newfeatures:

Oracle 11g supportSupport for 64-bit Oracle 11g (11.2.0.3) Enterprise Edition on Solaris(SPARC), Linux and AIX®. Oracle 11g Enterprise Edition must include thepartitioning option.

Supported Linux versions

Red Hat Enterprise Linux 6.x if you are installing Tivoli NetcoolPerformance Manager for the first time.

Important: Install the 1.4.0.0-TIV-TNPM-IF0009 Fix Pack to resolve thelibrary dependencies for RHEL versions greater than 6.2.

Red Hat Enterprise Linux 5.9 if you are upgrading from Tivoli NetcoolPerformance Manager 1.3.2.

For other supported operating systems, see Installing Tivoli NetcoolPerformance Manager - Wireless Component and Installing Tivoli NetcoolPerformance Manager - Wireline Component.

Support for Jazz for Service Management, v1.1.0.3Jazz for Service Management contains the following components:v Administration Services

© Copyright IBM Corp. 2006, 2014 1

v Dashboard Application Services Hubv Security Servicesv Registry Servicesv Administration Services UIv Reporting Services environmentv Tivoli Common Reporting

The supported Tivoli Common Reporting is 3.1.0.2. Dashboard ApplicationServices Hub is replacing the Tivoli Integrated Portal.

Note: You can download Jazz for Service Management from the PassportAdvantage web site by using the electronic image part numbers. For moreinformation, see http://www-01.ibm.com/support/docview.wss?uid=swg24036990

Note: For a complete list of new features and enhancements in Wireline andWireless components, see Release Summary.

New features and enhancements in Tivoli Netcool PerformanceManager, wireless componentEnhanced Tivoli Netcool Performance Manager common pack data models forCommon reporting by using Tivoli Netcool Performance Manager - ApplicationStudio tool

A new tool for creating and publishing simplified and enhanced datamodels on Dashboard Application Services Hub with IBM Cognos® 10support.Tivoli Netcool Performance Manager - Application Studio takescare of model management, automatic merge of models and publish themodels and reports on Dashboard Application Services Hub from Jazz™ forService Management. Tivoli Netcool Performance Manager - ApplicationStudio consists of consistent model generation and simplified modelmanagement.

Performance improvement and enhancement to filter inactive cells so that theyare not used for daily summarization

Optimization of network resources as maintenance to improve dataprocessing.

Complex Alarmer Event Time should have a complete time format to refine timegranularity from nearest hour to nearest minute and second

The complex alarmer tool is an external tool that allows alarm generationwithin Tivoli Netcool Performance Manager for Wireless based on reportresults.

Usablity and performance enhancements in Model MakerThere are many enhancements made in Model Maker tool starting fromv1.2.0 to the one that is delivered with Tivoli Netcool PerformanceManager, 1.4.

Enhancements to Resource Metric ViewerThere are performance enhancements in using the Resource Metric Viewerto create dynamic reports.

General Availability of IBM Tivoli Netcool Performance Manager for WirelessDevelopment Toolkit, v5.0.5

This tool is used to create or update a wireless technology pack. The TivoliNetcool Performance Manager for Wireless Development Toolkit is builtaround a database. This database holds requirements and design

2 IBM Tivoli Netcool Performance Manager: Release Notes

information for a technology pack, and each technology pack project usesits own separate database. This database is referred to as the KPIRepository.

Note: Support for Tivoli Netcool/OMNIbus Web GUI integration with TivoliNetcool Performance Manager - Wireless Component will be provided post GA.Therefore, the IBM Tivoli Netcool/OMNIbus Web GUI Integration document will bepublished later.

Tivoli Common Reporting enablement with Model Maker:

The Model Maker tooling enables Tivoli Netcool Performance Manager users tomore easily report on the performance of wireless networks in Tivoli CommonReporting. Through the creation, deployment, and management of common packs,Model Maker simplifies the process of publishing report packages for networkperformance management on Tivoli Common Reporting.

Common packs extend technology pack data models and Summary and BusyHour data models to Tivoli Common Reporting on Tivoli Netcool PerformanceManager. After you install a technology pack, you install the correspondingcommon pack to enable Tivoli Common Reporting. Common packs can bedelivered in the COTS program with the corresponding technology packs, orcreated and customized by customers and business partners.

Currently, Model Maker automates the creation of wireless data models, and theirinclusion in common packs.

Model Maker consists of the following components:v Model Makerv The Common Pack Service.v The Base Common Pack Suite. Base Common Packs (BCPs) are standard

common packs that can be used as building blocks for other Tivoli NetcoolPerformance Manager common packs.

v Resource Metric Viewer (wireless only).

Note: The Model Maker tooling is available only for Tivoli Netcool PerformanceManager for Wireless.

Tivoli Netcool Performance Manager - Application Studio:

A new tool for creating and publishing simplified and enhanced data models onDashboard Application Services Hub with IBM Cognos 10 support.

For information about this tool, see Installing and Using Tivoli Netcool PerformanceManager - Application Studio from the following link:http://www-01.ibm.com/support/knowledgecenter/SSBNJ7_1.4.0/com.ibm.tnpm_1.4_kc.doc/npm_as/ctnpm_npm_as_intro_14.dita.

New features and enhancements in Tivoli Netcool PerformanceManager, wireline component

Important: Upgrade support is available from Tivoli Netcool PerformanceManager V1.3.3 to V1.4. Install the fix pack 1.4.0.0-TIV-TNPM-IF0002 for this

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 3

support. This support is on Linux environment only. Ensure that you read theReadMe file that is available with the fix pack package to understand the preupgrade steps.v Support for IBM DB2®.

– IBM DB2 Enterprise Server Edition 10.1.0.1 Linux 64-bit only– IBM Data Server Client 10.1.0.1 64-bit only

Note: DB2 database is supported on RHEL 5.9 and 6.x systems only.v Resource label support in Diagnostic Viewv Save and Open workspaces in Diagnostic Viewv Tabular view support in Diagnostic Viewv Export to PDF in Diagnostic Viewv Export to CSV in Diagnostic Viewv Tivoli Netcool Performance Manager report label format changev RST multiple filtering criteria for subelementsv Near Real-Time TopN and BottomN reporting feature

If you want to create a report with most used interfaces in the network, youmust use the Near real-time interface to get the data and not from the database.Real time means near to zero latency and access to information whenever it isrequired. When you refresh the report, the new data is collected since the lastreport run and shows in the report.

v Support for multiple SNMP collectors.In Tivoli Netcool Performance Manager 1.4, you can have multiple collectors perhost. This helps in reducing the server resources required. In certain customerssites, they have up to 40 SNMP collectors that required 40 hosts (any of whichmight be virtual hosts).Since previous installations of Tivoli Netcool Performance Manager onlysupported multiple SNMP processes on a single physical server viavirtualization; this change makes it more likely that you have to consider thepossibility of an outage that encompasses multiple SNMP DL processes. TheHAM configuration must reflect the increased risk of a single point of failure atthe physical server level because of the process consolidation that this changeallows. For more information, see Installing Tivoli Netcool Performance Manager -Wireline Component.

v New JDBC Driver to create Cognos 10 data models that are extensions towireline technology pack models for Common Reporting.

v Supported Proviso Pack installer versionProvisoPackInstaller.jar 3.5.0.0 is compatible with both Oracle and IBM DB2.

System requirementsThe system requirements for the IBM Tivoli Netcool Performance Manager, Version1.4 wireless and wireline component installations.

For information about system requirements for the IBM Tivoli Netcool PerformanceManager, Version 1.4 - Wireline component, see Configuration Recommendations andInstalling Tivoli Netcool Performance Manager - Wireline Component.

For information about system requirements for the IBM Tivoli Netcool PerformanceManager, Version 1.4 - Wireless component, see Installing Tivoli Netcool PerformanceManager - Wireless Component.

4 IBM Tivoli Netcool Performance Manager: Release Notes

See the Detailed System Requirement for Tivoli Netcool Performance Manager 1.4technical note that is created from generated Software Product CompatibilityReports (SPCR) from here:http://www-01.ibm.com/support/docview.wss?uid=swg27042130

The Deploying Tivoli Netcool Performance Manager provides the required assistancewith deployment of the Wireless component.

Note: For sizing information, contact IBM Support.

Media contentThe IBM Tivoli Netcool Performance Manager wireless and wireline media listing.

For information about the part numbers for all the components in Tivoli NetcoolPerformance Manager 1.4, see the Download document from here:http://www-01.ibm.com/support/docview.wss?uid=swg24037430

General media packages:v IBM Tivoli Netcool Performance Manager Quick Start Guide V1.4 Multiplatformv IBM Tivoli Netcool Performance Manager HCLI

IBM Tivoli Netcool Performance Manager, Version 1.4 - Wireline componentconsists of the following media:v IBM Tivoli Netcool Performance Manager Wireline ComponentV1.4 for Oracle

Solaris Englishv IBM Tivoli Netcool Performance Manager Wireline ComponentV1.4 for AIX

Englishv IBM Tivoli Netcool Performance Manager Wireline Component V1.4 for Red Hat

Enterprise Linux English

IBM Tivoli Netcool Performance Manager, Version 1.4 - Wireless componentconsists of the following media:v IBM Tivoli Netcool Performance Manager Wireless Component V1.4 Oracle

Solaris Englishv IBM Tivoli Netcool Performance Manager Wireless Component V1.4 Red Hat

Enterprise Linux Englishv IBM Tivoli Netcool Performance Manager Wireless Component V1.4 AIX Englishv IBM Tivoli Netcool Performance Manager Model Maker V1.4 for Microsoft

Windows Englishv IBM Tivoli Netcool Performance Manager Base Common Pack Suite 1.0.0.4

Multiplatformv IBM Tivoli Netcool Performance Manager - Application Studio V1.4 for

Microsoft Windows Englishv IBM Tivoli Netcool Performance Manager for Wireless Gateways Perl V3.5.2

Multiplatformv IBM Tivoli Netcool Performance Manager for Wireless - SNMP Gateway V9.1.2

Oracle Solaris

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 5

Installing Tivoli Netcool Performance ManagerLocating installation instructions for Tivoli Netcool Performance Manager.

For step-by-step installation instructions, see the following Tivoli NetcoolPerformance Manager information:v Installing Tivoli Netcool Performance Manager - Wireline Component

v Installing Tivoli Netcool Performance Manager - Wireless Component

Known problemsProvides the list of all current known problems with IBM Tivoli NetcoolPerformance Manager, Version 1.4.

The list of known issues for IBM Tivoli Netcool Performance Manager, Version 1.4:

Known issues in Tivoli Netcool Performance ManagerWireless component

Lists the issues you might encounter while installing, upgrading, or using TivoliNetcool Performance Manager for Wireless.

Read the following known issues.

Invalid argument error is displayed when you install TivoliDirectory Server on RHEL 6.x serverWhen you install Tivoli Directory Server on RHEL 6.x server, the system displaysmbind: Invalid argument error message. You can ignore this message.

Loader is recognizing only GMT timezone settings on AIXWhen you install Tivoli Netcool Performance Manager - Wireless Component onan AIX system, the loader is recognizing only GMT timezone settings. The loaderis operating all other timezone settings as default GMT timezone.

Issues on Dashboard Application Services Hub interfaceWhen you access Dashboard Application Services Hub from various servers, youmight see these issues.v When the Administration page and Common Reporting page are open at the

same time, the common pack lists do not appear on the Common Reportingpage. This issue is seen in Internet Explorer 9 only. To temporarily resolve thisissue, click the Sort icon, the common pack list reappears.

v If you open Administration console of two different servers simultaneously, itopens in the same window.

v If you close the Common Reporting page in Firefox, the Dashboard ApplicationServices Hub interface elements are unavailable for clicking.

v The Search shortcut that you use in Dashboard Application Services Hub(Alt+F3) does not work with Common Reporting and Resource Metric Viewerpages.

You cannot open Common Reporting page of two different servers in the samebrowser:SymptomsYou cannot open two Common Reporting pages from two different servers in thesame browser.

6 IBM Tivoli Netcool Performance Manager: Release Notes

Resolving the problemTo resolve this issue, configure Single sign-on (SSO) in Jazz for ServiceManagement. For more information, seeConfiguring SSO in Tivoli Common Reporting 3.1

Mozilla Firefox is incompatible with KPI browserSymptomsWhen you open the KPI browser in Firefox 17, you notice the following issues:v The browser does not display full string of the cell ID.v You can select only one cell ID at a time.v The output KPI selection box does not display the complete KPI name.v After you select cell ID or KPI name, you cannot delete it. You must select the

entity again to clear the previous selection.

Resolving the problemUse Internet Explorer to view KPI browser instead of Firefox.

Daily history of summary gets truncated in summariser logsWhen you run the daily history of summary through the CLI and thesummariser-server.log rolls out to a new page, the summary is truncated.

Link to a Resource Metric Viewer report that is sent through anemail does not workSymptomsAfter you generate a Resource Metric Viewer report and send it through an emailwith Include a link to the report option selected, the link does not show thereport from the received email.

CausesThe mandatory prompt values are not passed to the report that is opened from thelink in the email. This is a Cognos limitation

Resolving the problemTo resolve this issue, follow these steps:1. Generate a report from the Resource Metric Viewer.2. Click Keep this version and select Save as report view.3. Specify a name and location to save the report view and click OK.4. Go to the location where you have saved the report view and open the report.5. Click Keep this version and select Email report.6. Enter the email address in the To field.7. Select Include a link to the report check boxes.8. Click OK. When you click the link from the received email, the report opens.

Only one metric group is shown in a report from the deployedcomplex summary modelSymptomsWhen you create a complex summary definition that has a combination traffic KPIslike UDC, peg count and Pcalc, you might see only one KPI in the report studiolist after you import and deploy the summary model. The KPI name follows thesequence that is shown in the metric group from Model Maker Extractor. Thereport studio populates only the first group and the other group is not populated.

Resolving the problem

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 7

To resolve this issue, follow these steps:v Create separate models for UDC, peg count and Pcalc.v Combine the models. For more information about combining models. For more

information, see Installing and Using Model Maker - Wireless Component.

v Publish the combined model.

Reverting to a prompt page in Resource Metric ViewerIf you want to revert to the prompt page on Resource Metric Viewer to edit your

selection, click the Run ( ) button on the upper right of the page. Theprompt page retains the previously selected entities.

Known issues in Tivoli Netcool Performance Manager -Wireline component

When you encounter a problem while using Tivoli Netcool Performance Manager -Wireline component, the first thing to do is to check the detailed log files for thatcomponent. Most issues can be solved by referring to the log files.

Read the following known issues if you are experiencing problems with TivoliNetcool Performance Manager Wireline component. For the list of latest knownissues in Tivoli Netcool Performance Manager 1.4, see the following technical note:

http://www-01.ibm.com/support/docview.wss?uid=swg21672840

A report is not rendered correctly in Defined Resource View onDashboard Application Services Hub in Internet ExplorerSymptomsConsider the following scenario:v You open a report from Defined Resource View and open any other tab at the

same time from Dashboard Application Services Hub.For example, you open a report from Defined Resource View and also fromDiagnostic View.

In this scenario, you notice that the report on Defined Resource View does notdisplay correctly. This issue is seen in Internet Explorer only.

Resolving the problemTo temporarily resolve this issue, click Refresh, the report is rendered correctlyagain.

Switching between languages to view DataView components onDashboard Application Services HubWhen you are switching between languages on Dashboard Application ServicesHub, you might notice that the previously selected language might appear evenafter you change the browse locale. This issue is seen on Internet Explorer only.

About this task

To workaround this issue, change both browser locale and system locale as follows:

Note: On Mozilla Firefox, you can change the browser locale alone. Forinstructions, see https://support.mozilla.org/en-US/questions/794066

8 IBM Tivoli Netcool Performance Manager: Release Notes

Procedure1. Change the browser locale on Internet Explorer as in these instructions:

http://windows.microsoft.com/en-US/windows-vista/Change-your-Internet-Explorer-language-settings

2. Change the system locale as in these instructions:http://windows7themes.net/en-us/how-to-change-the-system-locale-on-windows-7/

Manual configuration required to install Reporting Services asnon root userWhen you install Jazz for Service Management as non root user, the installationfails at Reporting Services.

SymptomsWhen you install Jazz for Service Management as non root user, the Installationfails at Reporting Services. You might receive the following error:Error during "post-install configure" phase:Failed in configuring Reporting Services Database./home/non_root_user_home/opt/IBM/JazzSM/install/fsconfig.xml:227:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/reporting_services_config.xml:17:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/reporting_services_config.xml:23:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/tcr_db_config.xml:54:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/tcr_db_config.xml:66:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/tcr_db_config.xml:123:The following error occurred while executing this line:/home/non_root_user_home/opt/IBM/JazzSM/install/reporting_services/tcr_db_config.xml:142:Failed in configuring Reporting Services Database.

Resolving the problemTo resolve this issue, do these steps manually:v Go to REPORTING_HOME from user_home_directory and run the following

command as non-root user:./TCR_generate_content_store_db2_definition.sh database_name user_name

Where

database_nameThe name of the database to create for the Cognos Content Store. Thedatabase name can have up to 8 characters. To avoid potential problems,do not use special characters such as @, #, and $ in the database name.The default database name that is used in a simple installation is tcrdb.

user_name

The user name to connect to the Content Store, that is, the databaseowner.

The user name can be:– The common administrator user name that is created during the

simple installation.– The database administrator that is created during DB2 setup.– The user name that is associated with the user account that was

created on the database server for the Content Store.

For example:./TCR_generate_content_store_db2_definition.sh tcrdb db2inst1

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 9

This command generates the tcr_create_db2_cs.sql script.v Run the tcr_create_db2_cs.sql script by using the following command as db2

instance user:db2 -vtf <user_home_dorectory>/<REPORTING_HOME>/tcr_create_db2_cs.sql

You receive the following message:The CREATE DATABASE command completed successfully.

After completing these tasks, proceed with the installation.

Perform the LDAP configuration only post installation of Jazz forService ManagementPerform the LDAP configuration on Jazz for Service Management after youcomplete the installation of Jazz for Service Management by using the followinginformation:

For more information on LDAP configuration, see LDAP configuration section inInstalling Tivoli Netcool Performance Manager - Wireline Component.

Note: Do not configure LDAP during the installation of Tivoli NetcoolPerformance Manager from Topology Editor.Related information:

Configuring Jazz for Service Management for a central user registry

Issue in viewing selected resources in Diagnostic view based ona property that does not have a value for all the selectedresourcesSymptomsWhen you want to view some resources based a property from Diagnostic View,and all selected resources do not have that property value, your search yields noresult. But if you search based on common properties such as Resource Name andResource Label, you might not encounter this issue.

Some settings from charts are not saved to the workspaceSymptomsWhen you create charts in Diagnostic View and save them in a workspace, all thesettings are not saved. For example, if you set the granularity to a value other thanthe non-default value, these settings are not saved when you reopen the chart.

Resolving the problemTo work around this issue, you must reset the granularity settings every time youopen the saved chart.

The resmgr command for barwidth settings on a chart does notworkSymptomsWhen you use resmgr command for barwidth settings on a DataView chart, thechange does not reflect in the chart.

Resolving the problemTo work around this issue, change the barwidth setting from DV Navigator.

When you restore the User Roles page in Dashboard ApplicationServices Hub, the scroll bars are not displayedSymptoms

10 IBM Tivoli Netcool Performance Manager: Release Notes

When you refresh or restore the User Roles page in Dashboard ApplicationServices Hub, the scroll bars are displayed and the options in the Filter list is notvisible. This issue is not seen in Internet Explorer.

Dashboard Application Services Hub discovery message mightappear even after the discovery is completeSymptomsWhen you import the Dashboard Application Services Hub from a remote server,you might see the following message even after the discovery is complete:Running the DASH Discovery. This could take a few minutes

Resolving the problemYou can ignore this message and proceed to click the Next button after it isenabled.

Problem in opening a saved workspace multiple timesIf you open a saved workspace from Diagnostic View multiple times, theworkspace does not open and does not respond.

To work around this issue, close the Diagnostic View and reopen the workspaceagain,

Do not use the Modify Time configuration window to change thetime period in chart in Diagnostic viewSymptomsWhen you try to change the time period for a chart from the Modify Timeconfiguration window in Diagnostic view, the change is not reflected in the chartafter you run.

Resolving the problemTo resolve this issue, change the time period for a chart from the Modify Time listin the Diagnostic View.

Threshold violation settings in User Profile Management are notreflected correctly

When you change the threshold violation settings for either SLA or NOC profilesfrom Administration > User Profile Management in Dashboard ApplicationServices Hub, the settings are not reflected correctly in a report that is created inthe Diagnostic View with the same profiles.

DV Navigator from Define Resource View does not launchThis issue is seen in Internet Explorer 8 only.

A bookmarked report in Defined Resource View does not open inMozilla FirefoxUse Internet Explorer 8 or 9 if you want to view a bookmarked report.

You cannot view DataView reports if you set the DATAVIEW_CONTEXTto a non-default valueDo not change the DATAVIEW_CONTEXT in a non-root installation. The default valuefor DATAVIEW_CONTEXT must be PV.

Do not use the DataChannel collector numbers 500 and aboveIf you assign collector numbers 500 and above, the collectors might not workcorrectly. Currently, collector numbers 500 and above are not supported.

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 11

Conflict of port number and collector number upon migration ofDataLoad collectors from one host to another in an upgradedenvironmentThis issue is seen in Tivoli Netcool Performance Manager 1.4 GA build. do notattempt to migrate an existing SNMP DataLoad collector to a host that has acollector with the same service port number. This scenario is applicable in a TivoliNetcool Performance Manager 1.4 system that was upgraded from a previousrelease. Such attempt results in database corruption.

SymptomsConsider the following upgrade scenario:v You want to move a deployed SNMP DataLoad collector to a host that has a

collector with the same port number.

In this scenario, the port number of the migrated collector conflicts with theexisting collector's port number. Currently, there is no capability to change the portnumber of a collector during migration.

Resolving the problemApply the fix pack 1.4.0.0-TIV-TNPM-IF0001, then only proceed with the migration.Specify a new service port number in the “Move Collector” configuration windowfor the collector during the move attempt.

Avoid deleting a DataChannel as all other DataChannels andassociated DataLoad collectors also get deletedIt is a good practice to keep a copy of the previous topology before you update theDataChannel configuration. Typically, avoid deleting a DataChannel.

Install DB2 10.1 Fix Pack 3 to resolve issues related toadministering and performance of DB2SymptomsYou might encounter some administration and performance issues in DB2 10.1.0.1that is the supported version for Tivoli Netcool Performance Manager 1.4.

Resolving the problemTo resolve those issues, install DB2 10.1 Fix Pack 3. You can download the DB210.1 Fix Pack 3 Universal Fix Pack from the following location:

http://www-01.ibm.com/support/docview.wss?uid=swg24035759

Follow these instructions to apply the new fix pack level:

http://www-01.ibm.com/support/knowledgecenter/SSEPGG_10.1.0/com.ibm.db2.luw.qb.server.doc/doc/t0024956.html

The supported scripts that are used for collecting the sizinginformation do not work on DB2

Currently, the following supported scripts that are used for collecting the sizinginformation:v check_proviso_sizing_adv.sqlv check_proviso_sizing.sqlv check_proviso_db.sql

These scripts do not work on Tivoli Netcool Performance Manager with DB2 as thedatabase support.

12 IBM Tivoli Netcool Performance Manager: Release Notes

Some additional UBA properties with no values are seen in aloaded topology in upgrade scenarioSymptomsWhen you load a topology from the database, you might find some additionalproperties with no values in an upgrade scenario.

Resolving the problemTo resolve this issue, load the particular technology pack XSD file again. Theoriginal properties of the technology pack are loaded back.

Change the password for PV User in a migrated UBA channelfrom topology.xml fileWhen you want to migrate a UBA DataChannel from one host to another host,change the password for PV User from topology.xml file and deploy again.

Element descriptions in the Resource Editor are incorrectSymptomsIn the Resource Editor, click Element > Apply Filter. You notice that thedescription is the same for all elements.

Resolving the problemTo view the correct description for an element, select the element and click Details.The property SysDescr displays the correct description for the element.

Currently, High Availability Manager (HAM) unistallation is notsupportedSymptomsWhen you try to remove the Managed Definitions and spare collectors in a HAMenvironment from Topology Editor, it results in corrupting the FTE source valuesof an unrelated DataChannel. You notice this issue when more than one 3+2Managed Definitions are present. Therefore, HAM uninstallation is not supportedcurrently.

For more information about HAM, see Installing Tivoli Netcool Performance Manager- Wireline Component.

Diagnosing the problemIn the Topology Editor, the FTE source directory points to the primary collectorSNMP.*.*/output source only and not to the primary and spare SNMP.*.*/outputsources. Hence, the NRAW files are not moved into the FTE when there is afailover of primary collector to the spare collector. This results in data that is stuckin the spare collector's output directory.

Resolving the problemIf you have uninstalled and observe that the spare collector data is not movinginto the FTE, follow these steps:1. Load the topology from the database.2. Click High Availability Manager and go to the Managed Definition of the

required HAM.3. Remove the Managed Definitions.4. Go to the Collector Process folder and remove all spare collectors.5. Create the HAM managed definitions and spare collector processes, and then

save the definition.6. Run Deployer for Installation.

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 13

7. Load the topology from the database.8. Check if the FTE contains two sources.9. Restart the dccmd processes.

Uninstallation of any Tivoli Netcool Performance Managercomponent fails in a 1+1 HAM configurationSymptomsWhen you try to uninstall a Tivoli Netcool Performance Manager component in a1+1 HAM configuration setup, uninstallation fails.

Resolving the problemTo resolve this issue, apply the 1.4.0.0-TIV-TNPM-IF0001 Fix Pack.

Aggregated Data Extraction query fails to extract the results intoan XML fileWhen you create an Aggregated Data Extraction by using Mass Data Extractioninterface, the results are not extracted into an XML file. Contact IBM ProfessionalServices if you face this issue.

Cannot start the Rule Editor on an AIX machineSymptomsWhen you start the Rule Editor on an AIX machine, you see the following error onthe terminal:[1] 10879174/opt/datamart/bin/ruleconf[3]: 14942322 Abort(coredump)

Resolving the problemTo work around this issue, follow these steps:1. Back up the existing ruleconf file.2. Manually add the following line in the ruleconf file.

==> LDR_CNTRL="MAXDATA=0x60000000" arcget `basename $0` "$@"

CMEs and cross collector CMEs might not startTypically, this issue is not seen. Occasionally, you might find that the CMEs andcross collector CMEs do not start. You notice continuous walkback files beingcreated.

Data flow obstruction at LDRSymptomsIf you find that the data flow is obstructed at LDR, increase the size of thePV_PV_ADMIN_TEMP_001.dbf tablespace.

Resolving the problemIncrease the size of the PV_PV_ADMIN_TEMP_001.dbf tablespace by using thefollowing command:SQL> alter database tempfile ’/raid_3/oradata/PV/PV_PV_ADMIN_TEMP_001.dbf’ resize 3G

Specify the size as per your requirements.

You cannot view DataView reports if you set the DATAVIEW_CONTEXTto a non-default valueDo not change the DATAVIEW_CONTEXT in a non-root installation. The default valuefor DATAVIEW_CONTEXT must be PV.

14 IBM Tivoli Netcool Performance Manager: Release Notes

Slow Dashboard Application Services Hub UI response time inTivoli Netcool Performance Manager with IBM DB2 as thedatabase supportSymptomsIf you find that the Dashboard Application Services Hub UI performance is slow inTivoli Netcool Performance Manager with IBM DB2 as the database support, runthe package binding utility on the DB2 database.

Resolving the problemTo improve the performance of the Dashboard Application Services Hub UI, followthese steps:1. Make sure that there are no connections to the DB2 database by using the

following command:$ db2 list applications

2. To choose the latest statistics in the database, rebind all the packages in thedatabase by using the following command:$ db2rbind pv -l db2rbind.log all

Note: Run the db2rbind utility whenever you notice the slow response on thedatabase side.For more information about the db2rbind command, see http://www-01.ibm.com/support/knowledgecenter/SSEPGG_10.1.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0001995.html?cp=SSEPGG_10.1.0%2F3-5-2-6-98

Documentation updatesA list of documents that have been introduced, updated or removed with theintroduction of Linux support for Tivoli Netcool Performance Manager.

New guides that are introduced in 1.4v Installing and using Tivoli Netcool Performance Manager - Application Studio

v Installing and Using Tivoli Netcool Performance Manager JDBC Driver

v Upgrading Tivoli Netcool Performance Manager 1.3.3 to 1.4

Important: For all supporting documents, see Tivoli Netcool Performance Manager1.4 Community on developerWorks (SMC) from here:

https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=d4b565fd-04e5-47c2-965a-943ccdfabdb9

Detailed product version informationDetailed version information for Tivoli Netcool Performance Manager 1.4.

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 15

Tivoli Netcool Performance Manager 1.4 Wireline componentversion information

Wireline component version information

Getting version information

You can get detailed version information by running the following command foreach component (DB, DC, DL, DM, DV, TOOLS) specified by the componentparameter:

$PVMHOME/bin/dbMgr versionRptByProvisoApp E component

You can also run the following command, which writes all the version informationfor all components into a file on the database server in the $ORACLE_BASE/admin/PV/udump directory:

$PVMHOME/bin/dbMgr versionSupportLevelDump

For more information, see the Database Administration or the Tools for VersionReporting Technical Note.

Version informationProviso - Complete Component Version Details - Wed Apr 02 2014 09:02

Proviso Host Summary

Host Name Host IP----------------------------------------------------------------------------------------------------------------------------------TNPMINLNX0209 Not supplied<server.ibm.com> <server.ibm.com>TNPMKLSUNZ17 Not supplied<server.ibm.com> 10.44.240.81

Proviso Component Summary By Host

Host Name: TNPMINLNX0209

Application Component Version BuildRegistration Date-------------------------------------------------------------------------------------------------------------------------------------DV DataView.tnpminlnx0209:16310 1.4.0.0 2014-03-25_06:01:282014.04.01 10:27:42DV IBM WebSphere Application Server.tnpminlnx0209:1638.0 8.02014.04.01 10:27:41

Host Name: <server.ibm.com>

Application Component Version BuildRegistration Date-------------------------------------------------------------------------------------------------------------------------------------DV Dataview.<server.ibm.com> 1.4.0.0 002014.04.01 10:29:01DV TIP.<server.ibm.com> 3.1.0.2 002014.04.01 09:58:19INST Dataview.<server.ibm.com> 1.4.0.0 002014.04.01 10:29:01INST TIP.<server.ibm.com> 3.1.0.2 002014.04.01 09:58:19

Host Name: TNPMKLSUNZ17

Application Component Version BuildRegistration Date---------------------------------------------------------------------------------------------------------------------------------------DC LOG.TNPMKLSUNZ17 1.4.0.0 BL_PV_LOG_1.4.0.0

_OAHU.26.32014.04.01 10:07:10

Host Name: <server.ibm.com>

Application Component Version Build

16 IBM Tivoli Netcool Performance Manager: Release Notes

Registration Date--------------------------------------------------------------------------------------------------------------------------AP prerequisites 1.1.0.0 02014.04.01 11:51:43AP rfc_mib2 2.3.0.0 0052014.04.01 11:51:50DB Database 1.4.0.0_KILIMAN112014.04.01 09:52:11DC AMGR.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC AMGRW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC CME.1.1 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DC CMGR.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC CMGRW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC CNSW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC DISC.<server.ibm.com>.1 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DC DLDR.1 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DC FTE.1.1 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DC LDR.1 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DC LOGW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 10:07:10DC PBL.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 11:27:13DL SNMP.1.1 1.4.0.0.102 App Oahu.33.1; Lib Oahu.332014.04.01 09:58:25DM PVM.<server.ibm.com> 1.4.0-B.8 201403202014.04.01 10:30:04DM REQEDIT.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.12014.04.01 11:57:15INST Database.<server.ibm.com> 1.4.0.0 002014.04.01 09:52:15INST Datachannel.<server.ibm.com> 1.4.0.0 002014.04.01 09:57:29INST Dataload.<server.ibm.com> 1.4.0.0 3002.1.1;2014.04.01 09:58:18INST Datamart.<server.ibm.com> 1.4.0.0 002014.04.01 09:56:41

Proviso Component Summary By Application

Application: AP

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------prerequisites 1.1.0.0 0 2014.04.01 11:51:43rfc_mib2 2.3.0.0 005 2014.04.01 11:51:50

Application: DB

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------Database 1.4.0.0_KILIMAN11 2014.04.01 09:52:11

Application: DC

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------AMGR.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10AMGRW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10CME.1.1 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13CMGR.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10CMGRW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10CNSW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10DISC.<server.ibm.com>.1 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13DLDR.1 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13FTE.1.1 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13LDR.1 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13LOG.TNPMKLSUNZ17 1.4.0.0 BL_PV_LOG_1.4.0.0_OAHU.26.3 2014.04.01 10:07:10LOGW.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 10:07:10PBL.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:27:13

Application: DL

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 17

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------SNMP.1.1 1.4.0.0.102 App Oahu.33.1; Lib Oahu.33 2014.04.01 09:58:25

Application: DM

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------PVM.<server.ibm.com> 1.4.0-B.8 20140320 2014.04.01 10:30:04REQEDIT.<server.ibm.com> 1.4.0.0-33.1 Oahu.33.1 2014.04.01 11:57:15

Application: DV

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------DataView.tnpminlnx0209:16310 1.4.0.0 2014-03-25_06:01:28 2014.04.01 10:27:42Dataview.<server.ibm.com> 1.4.0.0 00 2014.04.01 10:29:01IBM WebSphere Application Server.tnpminlnx0209:1638.0 8.0 2014.04.01 10:27:41TIP.<server.ibm.com> 3.1.0.2 00 2014.04.01 09:58:19

Application: INST

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------Database.<server.ibm.com> 1.4.0.0 00 2014.04.01 09:52:15Datachannel.<server.ibm.com> 1.4.0.0 00 2014.04.01 09:57:29Dataload.<server.ibm.com> 1.4.0.0 3002.1.1; 2014.04.01 09:58:18Datamart.<server.ibm.com> 1.4.0.0 00 2014.04.01 09:56:41Dataview.<server.ibm.com> 1.4.0.0 00 2014.04.01 10:29:01TIP.<server.ibm.com> 3.1.0.2 00 2014.04.01 09:58:19

Application: TOOLS

Component Version Build Registration Date-------------------------------------------------------------------------------------------------------------------No Component Information For This Application

Proviso Component Detail Records

No Component Details For This System

Tivoli Netcool Performance Manager 1.4 Wireless componentversion information

Wireless component version information

Getting version information

You can get detailed version information by running the following command:sw_version

Version informationLicensed Materials - Property of IBM

5724W86

(C) Copyright IBM Corp. 2006, 2009 All Rights Reserved.

--------------------------Installed Virtuo software:--------------------------Modules:

vallent-vt-ant, Tivoli, TNPM1.4.0.0vallent-vt-java-libs, Tivoli, TNPM1.4.0.0vallent-vt-as-core, Tivoli, TNPM1.4.0.0vallent-vt-sap, Tivoli, TNPM1.4.0.0

18 IBM Tivoli Netcool Performance Manager: Release Notes

vallent-vt-ds-conf, Tivoli, TNPM1.4.0.0vallent-vt-db-conf, Tivoli, TNPM1.4.0.0vallent-vt-common, Tivoli, TNPM1.4.0.0vallent-vt-core, Tivoli, TNPM1.4.0.0vallent-vt-njloader, Tivoli, TNPM1.4.0.0vallent-vt-jre, Tivoli, TNPM1.4.0.0vallent-vt-db-install, Tivoli, TNPM1.4.0.0

Techpacks:vallent-vt-GSM_Nokia_BSS_RG20, IBM, 4.0.0vallent-vt-NOK_GOMlet, IBM, 2.1vallent-vt-Neutral_Core_GOM, IBM, 1.0vallent-vt-Neutral_GPRS_BSS_GOM, IBM, 1.0vallent-vt-Neutral_GPRS_UMTS_CN_GOM, IBM, 1.0vallent-vt-Neutral_GSM_BSS_NSS_GOM, IBM, 1.0vallent-vt-Neutral_UMTS_UTRAN_GOM, IBM, 1.0

Documentation addendumDescribes documentation addendum and late breaking issues. Any inconvenienceis regretted.

Some points to note when you are viewing the Online Help for DataView onDashboard Application Services Hub:v For latest information for some administrative tasks, see Using and Administering

DataView document for Tivoli Netcool Performance Manager 1.4 on IBMKnowledge Center.

v Download 1.4.0.0-TIV-TNPM-IF00010 Fix Pack for IBM Tivoli Netcool/OMNIbusWeb GUI 8.1 Integration scripts with Tivoli Netcool Performance Manager 1.4

Related information:

Tivoli Netcool/OMNIbus Web GUI Integration

SupportIBM Electronic Support offers a portfolio of online support tools and resources thatprovides comprehensive technical information to diagnose and resolve problemsand maintain your IBM products.

IBM has developed many smart online tools and proactive features that can helpyou prevent problems from occurring in the first place, or quickly and easilytroubleshoot problems when they occur. IBM's improved personalization ofsupport resources helps you focus on and be alerted to exactly the information andresources needed for efficient and effective problem prevention and resolution. Forfurther information, see: http://www.ibm.com/support/electronicsupport/about.html

Release notes - IBM Tivoli Netcool Performance Manager Version 1.4 19

20 IBM Tivoli Netcool Performance Manager: Release Notes

Notices

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© Copyright IBM Corp. 2006, 2014 21

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22 IBM Tivoli Netcool Performance Manager: Release Notes

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24 IBM Tivoli Netcool Performance Manager: Release Notes

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