Optimize capacity utilization and performance by establishing a disciplined approach to capacity management

these experts and tools are too often

disconnected from the day-to-day

management of the IT infrastructure

or too busy to react to all impromptu

demands.

Lacking a comprehensive overview of

the entire infrastructure, organizations

often dedicate too few resources, which

causes performance bottlenecks — or

too many resources, which creates

waste and unnecessary costs. Even

when experts are involved, they may be

left to guess about what data to collect,

how much capacity is really available and

how to effectively balance enterprise-

wide resources and workloads.

With IBM Tivoli® Capacity Process

Manager, you can avoid reliance

on educated guesses or duplicate

data collection processes to manage

capacity. The process manager unites

all of your organization’s capacity-

related knowledge, experience and

IBM Tivoli Capacity Process Manager

Highlights

Helpimprovesystemavailability

andreduceinfrastructurecostsby

supportingcapacitymanagementas

aprocessdiscipline

Utilizecapacitymanagement

specialists’expertisebyfreeingthem

fromsimpledata-gatheringtasks

Leverageinvestmentsinexisting

performanceandcapacity

managementtools

Supportcapacitymanagementacross

allITInfrastructureLibrary(ITIL)and

IBMTivoliUnifiedProcesssteps

Drivebetterbusinessserviceby

capturingup-to-the-minutebusiness

trendsandgoals,andanticipating

futurerequirements

Enhanceproductivitybyintegrating

withIBMServiceManagement

capabilities

Give capacity planners a comprehensive

view of IT for more cost-effective IT service

For many businesses, average IT infra-

structure resource utilization is low, even

though many large companies have

capacity management tools, experts

and organizations in place. The issue is

particularly acute for application servers,

which have a low average CPU utiliza-

tion. Despite such low resource utilization,

many organizations suffer application

outages and service degradation when

the demand on critical infrastructure

components exceeds their capacity.

The reasons for this paradoxical situa-

tion? Rapid changes are often made

to the infrastructure to solve availability

problems or to add new application

functionality. These changes tend to be

made on a project-by-project basis,

without going through a formal, business-

driven capacity planning process.

Although capacity planners may

have reliable capacity estimation tools,

�

• Alibraryofcustomizable,best-practice

workloadprofilesforcapturingandmodeling

commonapplications,suchasonlineshopping

andbatchoperations.

• Alibraryoftask-specificexpertadvicethat

guidesnonspecialiststaffthroughthecapacity

managementprocess.

Make capacity management a core part of

your IBM Service Management strategy

Based on the concept of a “capacity

management request” (CMR), Tivoli

Capacity Process Manager brings

all aspects of capacity management

under management control, so you

have fewer capacity-related business

Tivoli Capacity Process Manager integrates with Tivoli Change and Configuration Management Database and is a part of the IBM Service Management foundation.

manager integrates with change and

release management processes linked

to Tivoli CCMDB, which federates IT

information from across your enterprise.

When you install Tivoli Capacity Process

Manager with your existing IBM Service

Management foundation, you receive the

following set of components:

• Asetofnewcustomizableprocesstemplates

thatsupportcommoncapacitymanagement

scenarios,suchassizinganewapplication,

tuninganexistingdeploymentandmonitoring

adeployedinfrastructure.

tools — establishing a disciplined

approach to using capacity planning

tools regularly and in a repeatable

pattern. By putting the right tools and

experts back in the loop, capacity

planning becomes a rigorously

enforced predecessor to every infra-

structure change.

Tivoli Capacity Process Manager is part

of the IBM Service Management foun-

dation, based on best practices and

supporting IT Infrastructure Library®

(ITIL®)–based processes. Fully inte-

grated with IBM Tivoli Change and

Configuration Management Database

(CCMDB), IBM Tivoli process manage-

ment products are designed to work

with your existing operational manage-

ment products (OMPs) to support

IBM Service Management, which

aligns your IT functions with your

business objectives.

Leverage a customizable capacity

management process tool with

rich functionality

Designed to be used in conjunc-

tion with an existing IBM Service

Management implementation, Tivoli

Capacity Process Manager provides

a formal way to gather data, analyze,

model and approve all capacity

management activities. The process

�

service outages and better overall

resource utilization. Automating work-

flows for multiple types of capacity

management requests, the software

supports a process model that can be

based on ITIL, Tivoli Unified Process

or other frameworks. You can also

use Tivoli Unified Process to map ITIL

best practices to actionable process

implementations.

By using Tivoli Capacity Process

Manager to implement, enforce and

track all capacity management activi-

ties, you can avoid potentially wasteful

or insufficient upgrades and changes

to your infrastructure. The process

manager uses three critical steps to

enable this capability:

• Allworkrequeststhatcouldpotentiallyleadto

aninfrastructureupgradearecaptured.

• Datarelatedtobothbusinessrequirements

andITmetricsaregathered,basedonpolicies

andbestpractices—whichspeedsoverall

processesandfreescapacityspecialiststo

concentrateonanalysisandmodelingrather

thandatacollection.

• Multipletoolsareintegratedintoonemanage-

mentprocessflowtoenableeffective,productive

handlingofallcapacitymanagementrequests.

Use templates to speed common processes

The process manager task flow

includes two major customizable

templates that cover the most common

capacity management processes:

sizing new applications and monitoring

existing applications.

Sizing a new application

This template helps you size new busi-

ness applications in a timely fashion so

that the right infrastructure capacity is

available to meet your business needs

once an application goes live. The

process begins when an application

development manager or other devel-

opment representative submits a CMR.

Once the CMR is received, it is routed

to a capacity management coordinator

for review and acceptance. Then, the

CMR is routed to appropriate functional

areas, based on the workload profile.

Each specialist answers an application-

dependent set of questions about key

application characteristics. Using this

information, you can create a complete

profile of the planned application,

Tivoli Capacity Process Manager captures capacity management requests, to help keep critical planning activities from being missed.

�

capturing critical performance and

capacity metrics. Next:

• Therequestispassedtoacapacityplanning

expert,whousesthecaptureddataandany

preferredcapacitymodelingtooltoprovide

acapacityestimateoftheresourcesthenew

applicationwillneedtomeetservicelevel

targetsfortheprojectedworkload.

• Optionally,thecapacityplanmayberoutedto

othersubjectmatterexpertsortomanagement

personnelforvettingandapproval—and

managerscantracktheprogressofcapacity

managementworkitemsacrosstheirlifecycles.

• TheCMRisclosed,andthechangemanager

cancreateachangeorreleaserequestbasedon

theagreedcapacityrequirements.

Monitoring an existing application

This template helps you manage

capacity of existing applications and

services. CMRs may originate from

external inputs — such as a manager

who wants to review an application —

or from other IT service management

processes.

For example, if the availability process

manager determines that the root cause

of an issue might be capacity, it will

generate a CMR so the situation will be

investigated. After the CMR is created,

the capacity manager assesses the

request and routes it to an appropriate

expert. Then, the request is assigned to

the relevant workload template, which

contains details of the performance and

capacity metrics for the application.

Next:

• Monitoringavailabilityisdetermined,anda

CMRisroutedtoachangemanagertoestablish

monitoringcapabilitiesifnecessary.

• Theperformanceandresourceutilizationof

thetargetapplicationarecalculatedbasedon

monitoringresults.Youcanspeedthisworkflow

byusingamonitoringtoolinconjunctionwith

IBMTivoliEnterprisePortal,suchasIBMTivoli

Monitoring,IBMTivoliCompositeApplication

ManagersoftwareorIBMTivoliOMEGAMON®

monitors.

• ThecapacityplannerupdatestheCMRwiththe

findingsandanyrecommendationsforchange.

• TheCMRmayberoutedtootherexpertsor

managersforvettingandapprovalbefore

changeandreleasemanagementapproves

therequiredinfrastructureupgrade.

Capacity profiles enable IT to establish standards for measuring and managing performance metrics and objectives.

�

Use single-screen IT visibility and reports

to spot potential bottlenecks

Tivoli Enterprise Portal provides a

single-screen view of your entire infra-

structure to make it easier for you to

find hot spots, dead spots and evaluate

overall utilization. You can use capacity

and performance-related reports from

Tivoli Enterprise Portal software or

IBM DB2® Alphablox® technology to

compare an application and its perfor-

mance to preset objectives — and to

look for current or potential bottlenecks.

Take advantage of built-in integration

capabilities

Tivoli Capacity Process Manager

integrates fully with Microsoft® Excel,

Tivoli Capacity Process Manager helps improve system availability and reduce infrastructure costs by supporting capacity management as a process discipline.

and can be used in conjunction with

On Demand Performance Advisor

(OPERA), a capacity estimator tool

available from IBM Open Process

Automation Library (OPAL) as a

no-charge download. The Tivoli

Capacity Process Manager software

also includes a technical preview of

integration with the HyPerformix IPS

Capacity Manager product.

For more information

Tivoli Capacity Process Manager

complements other management

tools from IBM and third-party

vendors to help you maximize the

value you derive from IBM Service

Management, Tivoli CCMDB and

change and release management

solutions. To learn more about Tivoli

Capacity Process Manager, contact

your IBM representative or IBM Business

Partner at ibm.com/tivoli/itservices

About Tivoli software from IBM

Tivoli software provides a comprehen-

sive set of offerings and capabilities in

support of IBM Service Management,

a scalable, modular approach used

to deliver more efficient and effective

services to your business. Meeting

the needs of any size business, Tivoli

software enables you to deliver service

excellence in support of your busi-

ness objectives through integration

and automation of processes, work-

flows and tasks. The security-rich,

open standards–based Tivoli service

management platform is complemented

by proactive operational manage-

ment solutions that provide end-to-end

visibility and control. It is also backed

by world-class IBM Services, IBM

Support and an active ecosystem of

IBM Business Partners. Tivoli customers

and partners can also leverage each

other’s best practices by participating

in independently run IBM Tivoli User

Groups around the world — visit

www.tivoli-ug.org

TID10296-USEN-00

© Copyright IBM Corporation 2006

IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A.

Produced in the United States of America 12-06 All Rights Reserved

DB2, IBM, the IBM logo, OMEGAMON and Tivoli are trademarks of International Business Machines Corporation in the United States, other countries or both.

Alphablox is a registered trademark of Alphablox Corporation in the United States, other countries or both.

IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries or both.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Other company, product and service names may be trademarks or service marks of others.

Tivoli Capacity Process Manager at a glance

Prerequisite:

• Tivoli CCMDBThe following products integrate with Tivoli Capacity Process Manager to help you maximize your ability to improve availability and reduce infrastructure costs:• DB2 Alphablox• Tivoli Enterprise Portal• Tivoli Monitoring• Tivoli Composite Application Manager software• Tivoli OMEGAMON monitors• Microsoft Excel• OPERA