IBM System i Asia Pacific Strategic Planning Conference 2007 · Sunway Shared Services ... IBM System i Asia Pacific Strategic Planning Conference 2007 ... Introduction of Sunway

IT SSCIT SSCIT SSC

By Cheah Kok Hoong,By Cheah Kok Hoong,

Sunway Shared Services CentreSunway Shared Services Centre

1616thth of August 2007of August 2007

IBM System i Asia Pacific Strategic IBM System i Asia Pacific Strategic

Planning Conference 2007Planning Conference 2007

Aligning Your IBM System i Investment with Business Strategy

IT SSCIT SSCIT SSC 2

We are here todayWe are here today not to introduce Sunway success stories in IBM System i journey,in IBM System i journey,

Rather we are here toRather we are here to share and learn from the audience . from the audience .

. .. .

2


AGENDAAGENDA

1. Introduction of Sunway Group

2. Sunway’s Journey With IBM System i

3. Aligning IBM System i Investment with Business Strategy

� Alignment Of Business Strategy

� Criteria of Sunway Choosing IBM System i

� The Benefits

� 1B1E With IBM System i

� Notes With IBM System i

� Aligning IBM System i Investment with Business Strategy

� The ROI

4. Moving Forward


AGENDAAGENDA






� The Benefits




� The ROI

4. Moving Forward


Sunway Core BusinessSunway Core Business

Education

Medical & Healthcare

Toll Concessionaires

Constructions

Quarry

Information Technology

Property Development

Building Material

Property Management

Trading


Sunway Shared Services Centre Sunway Shared Services Centre

(SSC)(SSC)

• Set up in July 2002; theme is “Towards One Entity”.

• Objectives: - Improve business processes efficiency and effectiveness.

- Build business partnership and provide world-class support services.

- Enhance shareholders’ value through cost competitiveness.

VisionTo provide world class support services by

exceeding our customer expectations consistently through value added and cost

competitive quality services.

MissionTo partner with our customers in defining and

delivering support services that enable them to be more competitive and successful in the

marketplace.

Core Values

Excellence – We will only have one standard, EXCELLENCE!

Customers – We will strive to exceed customers’ expectations.

Motivating Leadership – We will lead by example.

Teamwork – We share one vision, we work as one team.

Innovation – We will encourage and reward innovation, especially

breakthrough ideas.

Integrity – We will conduct ourselves professionally and ethically.

SSC Organization ChartSSC Organization Chart

SSC HeadLarry Yap

FSSCBalbeer Singh

IT SSCCheah Kok Hoong

HR SSC[Coming Soon]

CSSMJanice Kong

Advisory Council

Business Units

Delivery of

Services &

Centre of

Excellence/

Expertise

(COE)

Client Services

& Support Mgt

CEO Users

Business IT Leadership


IT Shared Services Centre (IT SSC)IT Shared Services Centre (IT SSC)

• Set up in 2003.• Objectives:

– Value add by transforming IT support functions to yield higher return to the Group’s businesses.– Enhance shareholders’ values through standardization, consolidation and optimization of IT

resources.– Leverage on existing IT investment, intellectual human capital to achieve economic of scale.

Global Support ServicesGlobal Support Services

Trinidad & Tobago

China

Singapore

India

Indonesia

Vietnam &Cambodia

Thailand

United Arab Emirates

HQ

Sunway Holding Inc.• Constructions

• Manufacturing & Trading

• Quarry & Premix

SunCity Group• Property Development

• Property Investment

• Leisure

• Hospitality

• HealthcareNon Listed Companies• Information Technology

• Education & Training

Sunway Infrastructure Bhd.• Toll Concessionaires


IT SSC AwardIT SSC Award--WinningWinning

111 Best New Shared ServicesBest New Shared Servicesin Asian Shared Services Excellence in Asian Shared Services Excellence

Awards 2006Awards 2006Organized by IQPC Worldwide Pte LtdOrganized by IQPC Worldwide Pte Ltd

222 Malaysian Emerging Knowledge Malaysian Emerging Knowledge

Organisation (MEKO) Award 2006Organisation (MEKO) Award 2006

Organized by JT Frank Academy Sdn. Bhd.Organized by JT Frank Academy Sdn. Bhd.

11stst Runner UpRunner Up

333

Organized by MIS ASIAOrganized by MIS ASIA

For the category of Best Knowledge ManagementFor the category of Best Knowledge Management

Finalist for 2007 MIS Asia IT Excellence AwardFinalist for 2007 MIS Asia IT Excellence Award


AGENDAAGENDA






� The Benefits




� The ROI

4. Moving Forward


1989 - 2000

JDE World

2001 - 2004

JDE OneWorld

2005 - 2007

JDE Enterprise One

LOCAL REGIONAL

SunwaySunway’’ss Journey With IBM System iJourney With IBM System i……(ERP)(ERP)

SunwaySunway ConstructionConstruction

SunwaySunway ManagementManagement

SunwaySunway Paving Paving

SunwaySunway Marketing Malaysia Marketing Malaysia

SunwaySunway Marketing SingaporeMarketing Singapore

SunwaySunway ConstructionConstruction

SUNWAY GROUP’SCONSOLIDATED

MODEL

Model A

Model B

Model D

Model C

Model E

Model F


2000 2003 2005 2007

LOCAL REGIONAL

SunwaySunway Journey With IBM System iJourney With IBM System i……(Lotus Notes)(Lotus Notes)

NOTES MAIL AND COLLABORATION

NOTES APPLICATION

As of TODAY,

�� 742 Notes applications

�� 364 Team rooms

�� 45 Domain Servers

�� 9 company-level intranets

�� With High Availability

� 356 Notes

Applications


� 143 Notes

Applications



AGENDAAGENDA





� Criteria of Sunway Choosing IBM i

� The Benefits




� The ROI

4. Moving Forward


Alignment of Business StrategyAlignment of Business Strategy

“Towards One Box, One ERP for Sunway Group”

1. Group’s Direction ( ONE GROUP ONE VISION ONE ENTITY )

2. Standardization and Consolidation

3. Reduce Total Cost

4. Speed to market ( Competitiveness )

5. Improve Customer Service Level

1B1E PROJECT OBJECTIVES

ONE OF SUNWAY GROUP’S IT BUSINESS STRATEGY


Reliability

Flexibility

Scalability

Criteria of Sunway on choosing IBM System i

Tested and proven with more than 7 years of trouble-free running

• Ability to run multiple operating systems incl. OS/400, Windows, Linux and

AIX in a single system:• Lays a versatile foundation for implementing today’s as well as future’s

technology and requirements• Lower total cost of ownership with ease of management and resource

optimization

The level of performance required for the group as well as plan for future shared services’ expansion plan and growth is best delivered by the iSeries

Cost Effective Investment

Most cost effective solution (11 % lower TCO with Other Options)

Bullet-proof security implementation, zero virus attack

Security


Lotus Notes

Collaboration

DATA CENTRE

Work Flow Application

IB1E

Core Business

As a result of our choice …..As a result of our choice …..

WE CAN SLEEP PEACEFULLLY !NOT LIKE A BABY !

WE CAN SLEEP PEACEFULLLY !NOT LIKE A BABY !


20052005

SunCon Group

(6 months)

Local Overseas Local Overseas

20062006

20072007

Trinidad & Tobaggo

(3 months)

India - Rajashthan

(3 months)

Abu Dhabi

(3 months)

Dekon

(5 months)

Sunway Marketing

(5 months)

Sun-Block

(5 months)

Keramo / Pipeplus

(3 months)

Sunway Building Materials-Shanghai

(3 months)

Sunway Building Materials-Dongguan

(3 months)

Sunway Xin Long (Hydraulic)-Anhui

(3 months)

ONE BOX ONE ERP (1B1E)

Sunway Piling

(3 months)

SPI/Precast

(3 months)

Creative Stone

(3 months)

India – Uttha Pradesh

(3 months)

Sunway Hydraulic

(4 months)

Sunway Enterprise

(4 months)

SunInc

(2 months)

Sunway GD Piling

(3 months)

The BenefitsThe Benefits1B1E With IBM System i ….1B1E With IBM System i ….

39 Companies

implemented in 34 months

39 Companies

implemented in 34 months


1B1E can be easily configured for new companies to reap the following benefits:

Cheah Kok HoongGeneral Manager & Head of IT SSC

Sunway Shared Services Centre &

Director of Sunway BPO

Easier and speedy deployment of solution

It is proven, tested and working technology

Plug & play and stay connected total effective end to end implementation framework which can be deployed at anywhere and anytime

Achieved significant cost saving on implementation with replication approach

1B1E With IBM System i 1B1E With IBM System i Our Feedback ….Our Feedback ….


Sunway City Sunway City

(SunCity)(SunCity)

Sunway Construction Sunway Construction

(SunCon)(SunCon)

Sunway Credit Leasing Sunway Credit Leasing

and Risk Managementand Risk Management

Building Materials Group Building Materials Group

((SunSun--Block / Sunway Keramo Block / Sunway Keramo

/ Sunway Pipeplus)/ Sunway Pipeplus)

Sunway Shared Services Sunway Shared Services

Centre Centre (Finance SSC / IT SSC / (Finance SSC / IT SSC /

Client Services & Support Client Services & Support

Management)Management)

Group Human Resources Group Human Resources

/ Payroll/ Payroll

Group ProcurementGroup Procurement

Sunway Trading Group Sunway Trading Group

of Companies (STGC)of Companies (STGC)

Sunway Technology Sunway Technology

Group (STG)Group (STG)

Leave Management Leave Management

System (One LMS)System (One LMS)

Staff Monthly Expenses Staff Monthly Expenses

Claim (One eClaim)Claim (One eClaim)

eBooking SystemeBooking System

eHealth Screening eHealth Screening

Programme (eHSP)Programme (eHSP)

Sunway Intranet PortalSunway Intranet Portal

Staff Requisition (eSR)Staff Requisition (eSR)

Staff Confirmation (eSC)Staff Confirmation (eSC)

Managing For Managing For

Excellence (eMFE)Excellence (eMFE)

ee--Learning & Learning &

Development System Development System

(e(e--LEAD)LEAD)

Notes Mail Notes Mail

CollaborationCollaboration

@@

SunwaySunway

Notes Notes Applications Applications

@@SUNWAYSUNWAY

The BenefitsThe BenefitsNotes With IBM System i…Notes With IBM System i…


The BenefitsThe BenefitsNotes With IBM System i …Our Customers’ SayNotes With IBM System i …Our Customers’ Say

Group President� Anywhere computing

� Easy collaboration & information sharing

� KM Tools – opportunity to learn from others

Group President� Anywhere computing

� Easy collaboration & information sharing

� KM Tools – opportunity to learn from others


Efficiency

CurrentCurrent

Investment

Shared Services

Approach

Shared Services

ApproachIndividual

Approach

Individual

Approach

Best in ClassBest in Class

Investment

Cost Contained

Alignment of IT operations to enhance performance Alignment of IT operations to enhance performance

whilst containing investment costs.whilst containing investment costs.

The BenefitsAligning IBM System i Investment With Business Strategy

The BenefitsThe BenefitsAligning IBM System i Investment With Business StrategyAligning IBM System i Investment With Business Strategy


The ROI…The ROI…

StableStable

Peace of Mind SolutionPeace of Mind Solution

ReliableReliable

Up time 99.9 %Up time 99.9 %

Customer Service LevelCustomer Service Level

Increased Productivity of Increased Productivity of

IT OperationIT Operation

Standardization and Standardization and

ConsolidationConsolidation

Better Optimization andBetter Optimization and

Reduced Total Cost OwnershipReduced Total Cost Ownership

SpeedSpeed

Improve performance time Improve performance time

by 50 %by 50 %

ScalableScalable

Cater for business growthCater for business growth

(user & data growth)(user & data growth)

Stay CompetitiveStay Competitive

GlobalizationGlobalization

Speed To MarketSpeed To Market

RETURN OF RETURN OF INVESTMENTINVESTMENT Business ContinuityBusiness Continuity

High AvailabilityHigh Availability

Zero Unplanned DowntimeZero Unplanned Downtime


AGENDAAGENDA





� Criteria of Sunway Choosing IBM i

� The Benefits




� The ROI

4. Moving Forward


Moving ForwardMoving ForwardThe Next Generation of SSCThe Next Generation of SSC

Profit Center “Autonomy”* BPO* ITO

Shared Services

Small Independent Operations

Large Centralized Corporate Functions

FlexibleSharedTechnology

“Affordable”Local

Technology

Manual Processes

Big Box Era

•High cost•Low productivity

•Low Flexibility

•No economies of scale

•Apparent low cost

•High volume•No flexibility•Poor service

•Low Cost•Measured productivity

•“Appropriate” technology

•Service oriented/ client driven

•High cost, redundant technology

•Low volumes and poor productivity

•Anecdotal customer service

Organizational Philosophy

Operating Characteristics

Technology Changes

IT Spend To Improve Business Manual Processes

IT Spend To Improve Revenue

Generation

Technology Driven Business Architecture

KnowledgeKnowledgeKnowledgeKnowledgeBased Based Based Based

OrganizationOrganizationOrganizationOrganization

We are hereWe are here

IT SSCIT SSCIT SSC

Email : [email protected]

Thank YouThank You

Documents

IBM System i Asia Pacific Strategic Planning Conference 2007 · Sunway Shared Services ... IBM System i Asia Pacific Strategic Planning Conference 2007 ... Introduction of Sunway