IBM Software Group Software Group ® Simple, Fast, Secure IT Management Tivoli Solutions for Growing Businesses Frederic Mottiat – Tivoli Sales Manager BeLux IBM Software Group |

IBM Software Group

®

Simple, Fast, Secure IT Management

Tivoli Solutions for Growing Businesses

Frederic Mottiat – Tivoli Sales Manager BeLux

IBM Software Group | Tivoli software | IBM Confidential

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New IBM Tivoli Express portfolio of

solutions to help you ensure time-to-value for your business

needs.


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“With the help of IBM Tivoli products and services, we will both reduce

our cost of IT operations and improve our ability to respond to our

customers needs.” Ing. Claudio Tataranni, Corporate Shop Information System Manager, Amplifon

Keep

applications

up and

running

Quickly Identify

and resolve

problems

Solutions that

are easy to

integrate, install

and manage

Secure and

protect

Company Data

The “on demand”Mid-size Business

The “on demand”Mid-size Business

Business challenges


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What do growing businesses need from an IT Management perspective?

To keep up with changes in the IT environment,

need to know what is installed on the end user

desktops with the ability to update software and

patches them quickly as requirements change

Remote employees need to be able to securely

access applications from anywhere

Data files need to be protected against system

crashes, viruses, hackers etc -

Customer, employee and vendor data from

multiple applications need to be stored securely

in a database

Solutions to increase their GTM effectiveness

and improve their processes. These applications

need to be up and running 24 X 7 to satisfy

customers �

�

�

�

�


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What Do Mid-market Customers Demand?

Secure Accessibility:

Provide secure access to business applications

to remote employees, customers and vendors.

Desktop Management:

Provide software distribution, patch and desktop

image management.

Problem Determination:Ensure IT performance and availability for critical

business applications satisfy customers globally

Back-up & Recovery:

Store and secure customer, employee and

vendor data from multiple applications. Protect

data files against system crashes, viruses,

hackers etc.�

�

�

�


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Tivoli Express: Simple, Fast, Secure IT Management

Tivoli Identity Manager Express

Secure Accessibility:

Provide secure access to business applications

to remote employees, customers and vendors.

Tivoli Provisioning Manager Express

Tivoli Monitoring Express

Tivoli Storage Manager Express

IBM Continuous Data Protection for Files

Desktop Management:

Provide software distribution, patch and desktop

image management.

Problem Determination:Ensure IT performance and availability for critical

business applications satisfy customers globally

Back-up & Recovery:

Store and secure customer, employee and

vendor data from multiple applications. Protect

data files against system crashes, viruses,

hackers etc.�

�

�

�


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+ Tivoli

Highly reliable application data protection

Improve Application Performance & Availability

Enhance application and patch distribution and Inventory

Easy to install, use and maintain and

scalable as your business grows

Express

Automate systems management for your applications - become more efficient at an affordable price

Secure Access to Applications


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� Keep your employees up and running

by continuously backing their

important data — local or remote.

� Improve backup / recovery processes

by allowing them to easily recover

data without IT involvement.

� Back up in real time so they can

recover latest version of data if a

failure occurs.

Automated Backup / RecoveryIBM Continuous Data Protection for Files

Starting at 35€ per Desktop / Laptop !

“Real-Time, All-the-Time Computer Backup, So You Can Just Work”

ROY FURCHGOTT

Published: September 1, 2005

Business Value


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CDP for files

Replication Traditional Backup

A new backup paradigm using a unique hybrid approach

• To-Disk duplication

• Lightening fast

• Real-time for high-importance files

• Tolerant of transient networks

• Multiple targets

• Versioning of files

• Point-in-time restore

• Central administration

• Archiving (vaulting)

• Retention

• Highly scalable

The new direction in Data Protection is: Real-Time, To-Disk, Native Format, Simplified management.

Architecture

• Single-end point; No server!

• Remote installation

• Central Administration

• Locked-configurations

Advanced Features

• Up to three target areas

• Bandwidth throttling

• Email file support (pst, nsf, etc)

• Sub-file support


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Continuous Data Protection


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Scheduled Backup


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Restore


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"When we experienced four hurricanes

in a row and many long nights, we saw

the value in automating solutions," said

Brett McGill, vice president of IT for

MarineMax. "I can't afford to have

team members working on equipment

when they should be with their families

or evacuating their families.".

– eWeek, Nov 2005

Automated Backup / RecoveryIBM Tivoli Storage Manager Express (1Q ’06)

Business Value

� Faster data backup/recovery within

the allotted window, optimizing your

IT and improving application

availability

� Optimize your IT resources with new,

easy to use and deploy

backup/recovery solution - little time

and skill required

� Easy installation, configuration, and

operation ensures rapid time to value

Tivoli Storage Manager Express


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What is TSM Express

� TSM Express is a backup solution for:� Small to Medium Businesses (SMB)

� Departments or branch offices in an enterprise

� Design Goals:� Fast and easy to install and configure

• From box to backup in less than one hour

• Wizard guided installation and configuration based on customer input

• Simplified tape drives configuration

• Simplified client code deployment; code is pushed from server to clients

� Easy to administer

� Easy to understand methodology

• Disk-based incremental backup model

• Rotation of offine storage using the Grandfather-Father-Son model

� Initial Offering GAing on March 17, 2006� TSM Express Server for Windows

� TSM Express for SQL

� TSM Express for Exchange


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Product Comparison: TSM Express vs. TSM 5.3.2

N/ATo TSMUpgrade Path

YesYesCDP integration

Various

DB size up to 530 gigabytes

Install offers greatest flexibility

Disk, tape, etc.

1 day

DRM, off-site copies, back up sets

Wizards and manual

No

Multiple

Some automation

Extensive

LAN, SAN, WAN

Stand alone

Standard, available in future TSM

TSM terms

Yes

20+ servers

TSM 5.3.2

Install sets common defaultsCustomizability

DB size up to 20 gigabytesScalability

Client (laptops, desktops) : no charge, unlimited coverage !!!

Pricing specifics

Windows (Linux Rel 2)Platforms

Disk to Disk

Under 1 hourGFS Back up sets

AutomaticYes

Exchange & SQL (additional TDP TSMx)

Fully automated

LTO, DLT, 4mm, Sony AIT 8mm

LAN

Integrated

Extended capabilities for GFS

Common market

No

FunctionBackup

Install to 1st BackupDisaster Recovery

ConfigurationClient SW Deployment

Database Protection

Tape Management

Device Support

Network Support

Operational reporting

Back up Sets

Terminology

Command Line

5 to 20 servers Target market

TSM Express


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TSM Express – Sample screenshot (1)


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Automated Problem DeterminationIBM Tivoli Monitoring Express (1Q ’06)

"IBM Tivoli Monitoring 6.1 is

very easy to install and maintain

while providing our customers

end-to-end infrastructure

management on a 'single pane

of glass'". - Connie Lamicela, CTO, ESM

Technology, Inc.

Business Value

� Spot trends, see impacts, and take

action quickly across your

applications, databases and servers,

all from a centralized, easy to use

portal.

� Optimize your IT by managing

Windows, Linux, Unix, databases,

applications, SNMP and more all from

a single interface that’s easily

customizable

� See richly visualized information in the

form you need it, when you need it

Tivoli Monitoring Express


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ITM Express offers :

Logical Views Technical Views & Drill Down

Policy Based Management Historical reporting & Expert Advises


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What you get with ITM Express

� Microsoft Windows 2000,2003, XP� AIX 5.1, 5.2, 5.3HP-UX 11i, Sun Solaris 8, 9, 10� Red Hat Linux 2.1, 3, 4� SUSE Linux 8, 9

� Microsoft Windows 2000 and 2003 Active Directory� Universal Agent

� IBM DB2 UDB 8.1, 8.2Oracle 8i, 9i, 10g� Sybase Adaptive Server 12.5, 12.6� Microsoft SQL Server 2000,2003� Microsoft Exchange Server 2000,2003� BizTalk Server 2004� Commerce Server 2002� Content Management Server 2002� Host Integration Server 2000� Internet Security and Acceleration Server 2000,2004.NET

FrameworkSharePoint Portal Server 2003� UDDI services that are part of Microsoft Windows 2003

Other agents available for purchase


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Product Comparison: ITM Express vs. ITM 6.1

N/A

Same platforms as Express plus

z/Series and z/Linux

per processor

No CPU maximum

Offers features for large scale

deployments

Install offers greatest flexibility

In addition to Express:

Monitor heterogeneous platforms (Windows, LINUX, UNIX, i/Series), along with application support (Sap, Siebel, databases, Exchange, etc.Remote management servers for scalability Universal Agent SDK Integration with other Tivoli products

50 or more servers

ITM V6

Install sets common defaultsCustomizability

Limited to a maximum of 4 CPUs per

server (except on OS/400 and i5/OS),

total 100 servers

Scalability

ITM V6 (with trade-up part number)Upgrade Path

Windows, Linux (Intel, PPC), AIX,

Solaris, HP-UX, OS/400 and i5/OS

Platforms

per server up to 100 servers,

4-processor per server maximum

Pricing

Customizable and personalized dashboardDepth of metrics Out of box real time reporting and chartsData warehouseEvent drill down Expert adviceCorrelates and automates data for quick resolutionOut of box best practice situations Monitor heterogeneous platforms (Windows, LINUX, UNIX, i/Series), along with application support (SAP, Siebel, databases, Exchange, etc.

Single management server

Function

5-70 servers

IT staff of 1-10 people

Target market

ITM V6 Express


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CA Unicenter NSM

0

1

2

3

4

5

Visualization

Correlation

Policy Based

ManagementExpert Advice

Reporting / Warehousing

Microsoft MOM 2005

0

1

2

3

4

5

Visualization

Correlation

Policy Based



IBM Tivoli Monitoring 6.1 Competitive LandscapeITM outperforms the competition

HP OpenView for Unix

0

1

2

3

4

5

Visualization

Correlation

Policy Based



�No policy based monitoring capabilities

�Limited reporting out of the box

�Sophisticated correlation requires heavy scripting

skills

CA Unicenter NSM

�Only suitable to highly Windows centric

environment (MS SQL, AD, etc dependency)

�Limited to basic resource monitoring only

Microsoft MOM 2005

�Little to no out of the box value – requires

extensive customization to fit into customer

environment

�Floods event console with alerts which requires

human correlation

�Breadth of coverage achieved through

partnerships and freeware with uneven quality and

support

�Weak mainframe coverage

HP OpenView for Unix

�Little to no out of the box value – requires

extensive customization to fit into customer

environment,

�Floods event console with alerts which requires

human correlation

�Partially integrated event management solution

BMC Performance Manager

LEGENDITM 6.1

Competitor Product

BMC Performance Mgr

0

1

2

3

4

5

Visualization

Correlation

Policy Based




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Centralized User AdministrationIBM Tivoli Identity Manager Express (1Q ’06)

“Following the implementation of

the IBM Tivoli Identity

Management solution at the bank,

we now have a cost efficient,

responsive process for user

account management – one that

strongly positions us for growth,

and for further improvements in

service desk efficiency.”— Jaime

Herrera, IT Manager, Banco Mercantil do Brasil

Business Value

� Optimize your IT resources by

reducing help desk costs and

improving user experience via self-

care password management

� Address compliance needs and

streamline audit requirements.

� Quick time to value, simple to install,

deploy and manage.

� Manage and protect the identities of

your employees, business partners

and customers.

Tivoli Identity Manager Express


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Identity Management challenges keeping executives awake at night

� How much am I spending on routine password resets?

� 3-4 times per year, per user and a $20 average cost per call

� How long does it take to make new employees/contractors productive?

� Up to 12 days per user to create and service accounts

� How many of my former employees/contractors still have access to sensitive data?

� 30-60% of accounts are orphans (potential security exposure)

� How confident are we that only the right people have access to our customer data?

� 70% of fraud cases involving customer data are related to an insider attack

� How long does it take to pull together reports for an audit?

� Can take weeks and some company’s have designated FTE’s for this purpose

Sources: Gartner Group, Meta Group and IBM


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Description:

�ITIM Express is a simple, secure identity management solution that helps companies manage passwords, user accounts, and access permissions. It provides a single point to manage user identities, manage approvals for accounts and ensures services are available to those who are authorized. Delegated self-care administration provides rapid time-to-value and enables companies to quickly respond to change.

Key Features:

� Self-care password management

� Simple self-request for access to business services

� Centralized user access tracking with integrated, out-of-the-box, compliance reporting

Key Customer Benefits:

� Easy to install, deploy and manage thereby generating a rapid ROI

� Centralized approvals and documentation of access approvals to facilitate compliance

� Reduce administrative costs and increase business process efficiencies

Who:

�Mid-market companies (up to 5000 users) and department’s within larger

IBM Tivoli Identity Manager Express v4.6


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ITIM Express is easy to install, easy to deploy and easy to manage, enabling you to achieve a rapid ROI

Easy to InstallA launchpad and installed adapters facilitate a simple and quickinstallation1Easy to DeployRemote adapter configuration, bundled adapters, and wizards streamline deployment

2Easy to ManageAn intuitive user interface, simple administration, and out-of-the box reporting make ongoing management seamless

3


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ITIM Express, packaged for the SMB market

� Packaging

� Single server

� Single DVD

� All-in-one install wizard

� Single license includes:

� Remaining ITIM 4.6 adapters are available for an additional charge

Relational Database – DB2, Oracle, Sybase,

Informix

Authentication/Server – Entrust PKI, RSA/ACE

Server

Active Directory, Exchange, TAM, Lotus

Notes, Cisco ACS, Novell eDirectory

Included adapters

LDAP, Solaris, RHEL, SuSe, AIX, HP/UXPre-installed adapters


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ITIM Express Architecture

� UI partitioned into views that address the needs of different types of users

� UI implemented with common easy-to-use components (JSP’s and PS Widgets)

� Core ITIM provisioning platform re-used

� Automation functions hidden and configured by Express UI as needed

� IBM Directory Integrator (IDI) installed for use with some remote adapters

� Some remote adapters bundled with product

ITIM 4.6 ITIM Express 4.6 effortL

DA

P

Un

ix

etc

.

WebSphere

ExpressDB2 Express

Tivoli Directory

Server

Tivoli Directory

Integrator

Provisioning Platform (J2EE Application)

End-User

View

Manager

View

Help Desk

View

Service Owner

View

System

Administrator

View


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Desktop Software and Inventory ManagementIBM Tivoli Provisioning Manager Express (1Q ’06)

“With the help of IBM Tivoli products

and services, we will both reduce our

cost of IT operations and improve our

ability to respond to our customers

needs.” —Ing. Claudio Tataranni, Corporate

Shop Information System Manager, Amplifon

Business Value• Quickly and easily deploy critical

software updates and patches to

reduce end-user downtime, improve

security and avoid costly IT support

• Track and report hardware and

software information with secure Web-

based tools to better manage your IT

assets

• Quick time to value, powerful yet,

simple to install, easy to use and

maintain.

Tivoli Provisioning Manager Express


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� Two New Express Offerings for Inventory and Software Distribution

� IBM Tivoli Provisioning Manager Express for Inventory 4.1

� IBM Tivoli Provisioning Manager Express for Software Distribution 4.1

(includes IBM TPM Express for Inventory)

� IBM Tivoli Provisioning Manager Express for Inventory 4.1

� Previously IBM System Information Center

� Collects hardware and software inventory for reporting, audit and compliance

� Upgrades to IBM Tivoli Provisioning Manager Express for Software Distribution 4.1

� IBM Tivoli Provisioning Manager Express for Software Distribution 4.1

� Previously IBM Software Delivery Center

� Includes IBM TPM Express for Inventory 4.1

� Push, Pull and CD software distribution capability

� TPM family integration will start with the next release – IBM TPM Express 5.1

IBM Tivoli Provisioning Manager Express Products


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Small and Medium Business Inventory Benefits


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IBM TPM Express for Inventory

WHAT IS IBM TPM EXPRESS FOR INVENTORY?Designed for SMALL AND MEDIUM BUSINESS CUSTOMERS, IBM TPM Express

for Inventory is an easy-to-use, flexible and cost effective inventory management

tool. It GATHERS SOFTWARE AND HARDWARE INVENTORY information from

client systems for centralized access and reporting through a web browser.


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� Implementing a software distribution management solution can be TIME

CONSUMING and require major network infrastructure changes

� How do I automate patch distribution and SCHEDULE AND MANAGE

DISTRIBUTION of critical fixes to ensure that end-users always have

the latest patches?

� How do I reduce the number of help center calls and CREATE A ON

DEMAND SELF-HELP CATALOGUE of downloadable applications

tailored for each of job roles?

� How do I INTEGRATE A SOFTWARE DISTRIBUTION SOLUTION into

my current environment?

� HOW CAN I AFFORD to implement a software distribution solution

when my budget is tight?

Small to Medium Business Software Distribution Requirements


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IBM TPM Express for Software Distribution Functional Highlights

� Quick and easy to set-up

�Server installs in less than 30 minutes

� No specialist skills required

� Leverage your existing investment in

hardware and software

� Push, Pull and CD Software

Distribution

�On demand software delivery

�Delivery of critical software updates

�Delivery to low bandwidth or non-network

attached clients

� Designed for effective network

utilization

� Delivers software from a variety of

package format


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Accelerate your solution…let us help

IBM Software Services for Tivoli

�Technical Consulting and Lab Services

�Technical and End-user Education

�Support

Service Offerings

� IBM QuickStart Services for Tivoli Identity Manager Express

� IBM QuickStart Services for Tivoli Monitoring Express

� IBM QuickStart Services for Tivoli Storage Manager Express

http://www-306.ibm.com/software/tivoli/services/consulting/

Proven Offerings

Skills & Expertise

Best Practices


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With our vast network of Business Partners

enabled with our Express offerings, you

can be assured you’re not alone!

� Business Partners are able to customize and

deploy robust, flexible, Mid-Market focused

“line of business” solutions for you

Go to www.ibm.com/tivoli/smb to download your free trial code

Getting Started

Documents

IBM Software Group Software Group ® Simple, Fast, Secure IT Management Tivoli Solutions for Growing Businesses Frederic Mottiat – Tivoli Sales Manager BeLux IBM Software Group |