IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

2 2013 IBM Smarter Process Summit

Population growth

Technology Social, Mobile, Big Data, Cloud

Economic activity

Government & policy change

Infrastructure

As the World Becomes More Complex, One Thing Remains Constant…


Population growth

Economic activity

Government & policy change

Infrastructure

…You Still Need to Satisfy Your Customer

At the center of it all is the customer

Technology Social, Mobile, Big Data, Cloud


InstantAt Internet speed

47% of online bank account opening applicants don’t successfully complete the process and fund their accounts

InsightfulTargeted and relevant

47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant

InsightfulTargeted and relevant

47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant

SeamlessInterconnected & ubiquitous

In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011

SeamlessInterconnected & ubiquitous

In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011

Your Processes Must Be:


A Smarter Process…

…is a Flexible Process

Empower business users to collaborate and act on observed insights

…is a Social Process

Enable faster, better decisions in response to business situations and opportunities

…is a Data-Driven Process

Accelerate development, deployment, adoption and change

Exploit mobile devices to allow anyone to engage anytime, anywhere

…is a Mobile Process


Your Smarter Process Journey

Process

Decisions

Visibility & Control

Integration

Social

Mobile

Cloud

Analytics



Process


Single BPMN model drivesexecution, monitoring, and

analytics

Process “coaches” guide users through complex

tasks (like “TurboTax” for your processes)

Visualize “hot spots” and SLA violations directly on process diagram … drill down for insights

Simple Business Process Automation and Optimization

IBM Business Process

Manager


Simplify Business & IT Collaboration

Validate implementation faster Visualize version to version changes Understand impacts, tradeoffs between business & IT

Playback the process with business stakeholders


Scale Process Improvement & Change Across the Enterprise

Enterprise “System of Engagement”

Enterprise “Systems of Record”

• Integrate enterprise-wide operations across multiple Systems Of Record

IBM BPM Process Center

• Manage large numbers of process assets & authors with centralized governance



Process

Decisions


With Next Generation Business Rules

InstantAutomates and governs operational decision-making for internet speed responsiveness

SeamlessIntegrates operational decisions across lines of business and IT

Insightful Individualizes the customer experience at each point of interaction

IBM Operational Decision Manager v8.5

Helping to Put the “Smart” in Smarter Process


Externalizing Decisions from Applications into Business Rules Manage decision logic independently from applications

Business RulesBusiness Rules

Application Application

Decision logic

Natural language rules can be easily read

Externalized rules are easy to change

Centralized rules enable reuse and consistency

Rules written in software code cannot be read by business people

Hard coded rules are difficult to change

Rules intertwined within applications cannot be reused by other systems

Without Decision Management With Decision Management


Collaborative Decision Management SupportManage decision changes in a safe and predictable environment

IT Specialist

Business AnalystSubject Matter Expert

DecisionLifecycle

System Administrator


Operational Decision Management Transforms Business Outcomes

Providing an easily manageable, single source of truth foroperational business decisions

Enables changes

to be easily made

by business people

Codifies business

policies, practices

and regulations

Automates decision

making with the

fidelity of an expert



Process

Decisions

Analytics


Real-timeScoreboards

Critical Path Management

Selection of projected path; visibility into details of each activity in the process

Heat Map Overlays

Detects bottlenecks and performance thresholds and displays them visually

Situational optimization with process monitoring & analyticsPerformance Data Warehouse for Insight & Intelligence

Social Analytics

Collaborate directly on work with other participants and experts for simpler task completion

Provides visibility into work-in-progress & the ability to take corrective action when necessary


Anticipate Business Impact

What if analysis made simple with ODM Simulation Framework

Decision Impact on actual business with ODM Decision Warehouse



Process

Decisions


Analytics


Innovative Process Center for simplifying changes & reuse

Save and reuse process design components with toolkits that are versioned and shared

Visualize change in real-time during design collaboration

Go back in time between snapshots with a single click

Govern application deployment with automated promotion processes and migration of in-flight instances to new version


Decision made visible through simple, business friendly artifacts


Decision changes managed and governed at all time with ODM Decision Governance Framework



Process

Decisions


Integration

Analytics


IBM Business Process Manager V8.5

Process Designer / Optimizer

IntegrationDesigner

Process Center Console

Process Center

Portal

Mobile App

Process ServerCore BPM Advanced Automation & Integration

BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse Integration

Social Collaboration

Coaches Dashboards

Network Multiple Process Centers

Server RegistryShared Assets

Versioned Assets

Express Standard Advanced

WAS ND 8.5

Mobile Toolkit


IBM ODM - Write Once Deploy to Many

Operation

Rule ExecutionServer J2EE/J2SE/

Web Service

Java Rule Execution (POJO)

IMS

Deploy

IBM ESB CICS

ETL/Batch Integration(IIS/Datastage)

BPM Integration BATCH

Decision Center Repository

IT Specialist

Business AnalystSubject Matter Expert

DecisionLifecycle

System Administrator



Process

Decisions


Integration

Social

Analytics


More Effective Task Completion using Social CollaborationChange the way people work with tasks by making it social and accessible

Dynamic activity notifications facilitate real-time collaboration and responsiveness

Connect to other pre-defined & discovered Experts

to get help with your task


mockup

ODM Business Console: Giving a Social Spin toOperational Decision Management



Process

Decisions


Integration

Social

Mobile

Analytics


Mobile Access to IBM BPM – Anytime, Anywhere

IBM Business Process Manager Mobile Application•No additional software

•Leverage BPM skill set

•Leverage Coaches

•Leverage Device Services based on HTML

Out of the Box

Worklight Mobile Application•Leverage reference Worklight artifacts like the Adapter

•Leverage BPM + Worklight skill set

•Can Leverage Coaches

•Leverage Device Services based on Worklight APIs and HTML

Using Worklight

Custom Mobile Application•Choice of mobile implementation

•Leverage REST APIs for BPM

•Can leverage Coaches

•Leverage Device Services based on APIs

Custom Mobile Application


Decisions Exposed to Mobile Applications through IBM Worklight

Business Rules on the Go

Decisioning on pure mobile data like geo-location

Mobile application behavior managed by business rules

Business Decisions externalized from pure Worklight code



Process

Decisions


Integration

Social

Mobile

Cloud

Analytics


Pre-configured for High Availability Private / Hybrid Cloud

environment

BPM Platform as a Service Fully managed by IBM Secure and scalable 24/7 customer support Full BPM Advanced environment

PureApplicationSystem

IBM BPM on Cloud

Monthly user subscription

IBM Workload Deployer

BPM and ODMPatterns

Governance / Visibility

Deploy

Define Improve


IntegrationDesigner


Process Center

PortalMobile

Process ServerCore BPM Advanced Integration

BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB

Social

CoachesOptional Microsoft Add-ons

Business Space

Measure


Process Server RegistryShared Assets

Versioned Assets

zLinux , AIX, WIN

z/OS


Deploy

Define Improve


IntegrationDesigner

Process Center ConsoleProcess Center Console

Process Center

PortalMobile



SocialSocial


Optional Microsoft Add-ons

Business Space

Measure



Versioned Assets

zLinux , AIX, WIN

z/OS


Deploy

Define Improve


IntegrationDesigner


Process Center

PortalMobile



Social


Business Space

Measure



Versioned Assets

zLinux , AIX, WIN

z/OS


Deploy

Define Improve


IntegrationDesigner


Process Center

PortalMobile



SocialSocial



Business Space

Measure



Versioned Assets

zLinux , AIX, WIN

z/OS

Leveraging the Cloud on your BPM and ODM Journey

Adoption & Maturity

Enterprise Integration Enterprise rules Managed cloud No user cap / Passport Adv Bring your own license

BPM + ODMBring your own license


Deploy

Define Improve


IntegrationDesigner


Process Center

PortalMobile



Social


Business Space

Measure



Versioned Assets

zLinux , AIX, WIN

z/OS


Deploy

Define Improve


IntegrationDesigner


Process Center

PortalMobile



SocialSocial



Business Space

Measure



Versioned Assets

zLinux , AIX, WIN

z/OS

Start hereToday

Start hereToday

Ready for ProductionReady for

Production

Need Enterprise Scale

Need Enterprise Scale

Wide range of options to maximize flexibility and accelerate adoption

Documents

IBM Smarter Process Solutions to Meet Today’s Complex Business Needs