Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
April 11, 2019
IBM Maximo EAM SaaS
David Gasdia - Maximo Offering ManagementLaveen Mansharamani - Sales Leader
2
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.
The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming inthe user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
Please Note
Today, an unprecedented number of companies are using cloud to drive enterprise innovation
Most successful cloud adoption outcomes
10%
9%
7%
9%
19%
20%
19%
15%
71%
71%
74%
76%
Created new revenue streams
Expanded product/services portfolio
Improved customer experience
Expanded into new industries
Did not achieve
Moderately achieved
Significantly achieved
Source: IBM Institute for Business Value Hybrid Cloud Survey 2016 (n=1002), Q19 Think for a moment about your organisation’s most successful cloud initiative. To what extent were the following outcomes achieved? 3
Emerging and disruptive technologies are changing the world
Top performers invest more in “critical” technologies
Top financial performersOthers28%
56%
68%
69%
75%
70%
41%
62%
72%
76%
78%
79%Internet of Things
Mobile
Social
Cloud
Predictive/cognitive analytics
Robotics, wearables, drones
Source: IBM Institute for Business Value, “Who’s Leading the Cognitive Pack in Digital Operations?” Q2. How important are the following technology trends to your company’s business strategy and investments? 4
Cost accounting:
- Eliminate up-front expenditures and ongoing costs for capital equipment, software licenses, and IT infrastructure and resources.
- Shift costs from capital to operating expenses.
Faster time to value:
- Rapid deployment of planning, budgeting, forecasting, scorecarding and analysis capabilities, so that users can make productive use of the software more quickly.
Less strain on IT resources:
- Because your internal IT organization does not need to install or operate the cloud-based solution, you can reduce or bypass any IT backlog.
Benefits of SaaS
5
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes Good SaaS?
6
7
Current Maximo in the Cloud - initially launched in 2014, growing ever since…
• Full Maximo product functionality in a SaaS model, with multiple data centers and disaster recovery support.
• SaaS Flex is a combination of the SaaS economic model with greater flexibility and much more latitude to customize.
• Offers Industry Solutions, add-ons and business partner content.
• Full development environment is available.
Maximo SaaS Flex
• ISO 27001 certified
• SOC1; working towards SOC2 certification
• Working with large customer on FedRamp certification
• GDPR-complaint and introduced utility for to make it easier for customers to manage their personal data
Focus on Security
• Fastest growing segment
• Wide representation between small and large customers; private and public
Momentum with Maximo SaaS
Significant customer base:
7
MaMSaaS
Sched
MaMSaaSMaM
SaaSSaaS
MaMSaaS
Sched
MaMSaaSMaM
SaaSSaaS
SaaS & Partner Application
SaaS on Oracle
SaaS static version
SaaS Backlevel
MaMSaaS & Nuclear
Industry Sol
SaaS w/ Customer
Legacy Code
SaaS SaaS Flex
A combination of the SaaS economic model with the flexibility of hosting or on-prem
Users get their own environment and much more latitude to customize
What is SaaS Flex?
• Production and non-production instance • VPN for integrations to other tools and systems
• Backups of data and configurations
• Systems admin, patching, maintenance• Platform and Application upgrades
• 24 X 7 support
Optional
Anywhere Mobile Solution Additional non-production instances
Expansion of non-production instances8
Full Use
Limited
Express
Self-Service
All Modules and Applications within the system available
Access to 3 modules within Maximo (excludes administrative)
View and run reports, read only across the system, change Status, update work orders assigned to me
Create and view my Requests, Requisitions, Create Incidents, View Bills (SP)
Maximo SaaS Entitlement TypesSame as on-premise
Authorized or Concurrent: Per User – Per Month
9
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes Good SaaS?
10
IBM Cloud Infrastructure
Deploy locally and scale globally to maximize choice and control
Standardized, best-practices-based facilities
60 data centers 6 regions 18 availability zones
Redundant, best-in-class infrastructure
Better power, bandwidth and performance
24/7 on-site security, with rigorous controls
IBM Cloud federal data centersAshburn, VA Dallas, TX
https://www.ibm.com/cloud/data-centers/ 11
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes a Good SaaS?
12
Internal IBM team dedicated to client success on SaaS.
Deep experience provisioning and supporting Maximo in the cloud
Tight interlock between Development, QA, Offering Management and the internal infrastructure team
Follow ITIL change management processes
Front line for all customer issues
Cloud Delivery ServicesThe Brains Behind the SaaS
13
Deployment• Multiple data centers and disaster recovery support• Infrastructure life cycle management (server refreshes) • Maintenance to current Maximo release and feature pack levels
(gentle push)• High Availability with failover available for production systems
(option)• IBM Cloud built-in redundancy on critical infrastructure
componentsSecurity• Vulnerability scanning, reporting and patching• Server, middleware and application security patching• Anti-virus• Security Standard ComplianceMonitoring• 24X7 monitoring and support – application and system levels• Proactive incident management• Alerts and notifications to CDS staff when thresholds are reached
Cloud Delivery Services
14
Watson / Presentation Title / Date15
SaaS Service Description
http://www-03.ibm.com/software/sla/sladb.nsf/searchsaas/?searchview&searchorder=4&searchmax=0&query=(IBM+Enterprise+Asset+Management+on+Cloud+(Maximo))
• SD’s are in place for SaaS products (similar to License Information documents for on-prem)• Includes lists of covered Services (products) • SLA’s, Technical Support process• Data Processing and Protection Data Sheets
SLA Target of 99.9%
What’s Next
16
IBM Watson IoT / © 2019 IBM Corporation
Enterprise AssetManagement2019 Highlights
IBM Maximo Enterprise Asset Management SaaS
NexGen Asset Management, continuing to accelerate our SaaS momentum
Subscription-based, multi-tenant environment.
Continuous delivery allows customers to adopt and leverage, new features, functions, updates with cloud service
Ability for free trials
Adopt Maximo best-in-class Enterprise Asset Management Practices quickly and easily with automatic deployment
Includes IBM Maximo Scheduler
Integrations supported via REST APIs.
Initial launch in US, UK, and EU data centersSaaSSaaS Flex
Simplifying our SaaS offering landscape
Standard SaaS SaaS Flex Fundamentals
Current Maximo SaaS offerings
Functionality and Flexibility to Customize
IBM Maximo SaaS(Public Multi-tenant)
IBM Maximo SaaS Flex(Private)
• Core functionality in a SaaS model (Continuous Delivery)
• Multi-Tenant Maximo instance
• Enterprise that don’t need extensive customization
• CDS/DevOps maintains TEST and PROD (Linux based) environments for clients
• Adds flexibility of full customization
• Dedicated Server Resources
• CDS maintains & controls TEST and PROD (Linux based) environments for clients
• Enhanced access Windows based staging (DEV) application server(s) available
Appeals to EAM implementations looking for SaaS delivery model
Appeals to advanced EAM implementations that need to configure and customize MaximoMix of Lightning and traditional UI
Pric
e an
d Ti
me
to
Impl
emen
tatio
n
18
19
Maximo SaaS solution comparisonSupports Maximo SaaS Public Maximo SaaS Flex
Industry Solutions/Add-ons N Y
ERP Adapters (SAP/Oracle) N Y
Customizations (Java & Scripting) N Y
Database Configuration N Y
Workflow Y Y
BIRT/Cognos Reporting Limited Y
Lightning/Work Center UI Y Y
Maximo Scheduler Y Y
Maximo Anywhere N Y
SaaS option for Maximo on-premise customers N Y
Continuous Delivery model Y N
Dedicated Server Resources N Y
Customer access to hosted Resources N Y
Multi-tenant Deployment (Dedicated / Shared) Y N
20
Digital Ready
Fully digital enabled with trial, transparent pricing and available for eCommerce
Trial• Focus on customers to experience next
gen Maximo with work centers• 120 days, 20 authorized users • No conversion from try to buy (keeping
production and trial instances separate to be accessed at later date)
Demo instance with canned data to be made available post launch
• Will be refreshed regularly
https://www.ibm.com/products/maximo
Keep critical assets operating at maximum efficiency with Maximo (public cloud)
21
Marketplace Integration – tenant on-boarding
Tenant Onboarding
Marketplace Trial (Selfdriven)
URX Marketing Form
SSMMarketplace Paid (CC-Selfdriven)
Marketplace Paid (PO driven)
IBM Commerce
IBM Helpdesk/SalesTenant created in Maximo SaaS Public.
Purchased Part shows up in My IBM page.
Offering Endpoint Proxy (Dispatcher) – Global Datacenter distribution.
Maximo SaaS Public Maximo SaaS Public
Maximo SaaS Public
Datacenter Info
SSM Apiinvocation
22
Modernization of Maximo – A journey to cloud native
Better User Experience
Containerized Deployments
MaximoCloud Native Application
Persona Based
Kubernetes Environment
23
Modern and evolutionary User Experience – Work Centers
To address enterprise functions not part of the new Lightning UI, the user can access the Maximo Classic UI.
Work Center
Service Request
New SR Add Attachments SR Location
Active SRs SR History
24
Look and Feel of Classic Maximo UI changed to match new styles
Thank you!
26
WebSphere Liberty support announced with latest Release 7.6.1
Bundles can be created for different workloads
Suited for use in Container environments
Limitations
- RMI based API to access Maximo Business Objects not supported
- JMS High Availability requires IBM MQ System
- VMMSYNC to synchronize LDAP users to Maximo Database not supported
- E-Signature not supported
UI
Message ConsumerCron
Report
REST API
Enterprise Adapter
Various Maximo workloadshttps://www-01.ibm.com/support/docview.wss?uid=swg22017219