IBM Global Services Siebel Practice Strategic S IEBEL Business Partner… Strategic S IEBEL Business Partner…

IBM Global ServicesIBM Global ServicesSiebel PracticeSiebel Practice

IBM Global ServicesIBM Global ServicesSiebel PracticeSiebel Practice

Strategic SStrategic SIEBELIEBEL Business Partner… Business Partner…

The IBM-Siebel Alliance…Total business solutions...The IBM-Siebel Alliance…Total business solutions...

IBMIBM IEBELIEBEL PracticePracticeSS

“A global alliance… integrating strategy, technology, and people..”

Data Management

Global Services

Middleware

Servers

Industry Solutions

Global Financing



IBM Differentiators...IBM Differentiators...

End-to-End Business Solutions(business consulting/IT/hosting/e.business/integration services)

IBM Global Services(platform independent)Global Financing

(IBM & OEM content)

IBM Presence(160 countries / 70% repeat business)

With a 20% growth rate*, IBM Global Services continues to grow 50% faster With a 20% growth rate*, IBM Global Services continues to grow 50% faster than the industry.than the industry.

By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world.

By focusing on customer satisfaction and providing a full spectrum of industry and business solutions, IBM Global Services has emerged as the largest IT services provider in the world.



19931994

19951996**

1997**1998**

1Q99

$0

$10

$20

$30Services-only revenue Services revenue (incl. maintenance)

$ in billions

55,00055,000 65,00065,000 80,00080,00090,00090,000 110,000110,000

130,000130,000126,000126,000

The IBM & Siebel The IBM & Siebel team approachteam approach helps achieve helps achieve project success...project success...

The team shares knowledge, skills, experience, and responsibilityThe team shares knowledge, skills, experience, and responsibilityClient

•Leadership and vision

•Crucial knowledge of business practices and culture

•Participation in system configuration and operation

IBM Siebel Practice

•Experienced project management

•Siebel application & technical consulting skills

•Knowledge transfer

•IT infrastructure support

Siebel

•Application software and industry best practices



IBM Global Services is the IBM Global Services is the fastest growing services company fastest growing services company in the worldin the world and the fastest growing organization in IBM... and the fastest growing organization in IBM...IBM Global Services is the IBM Global Services is the fastest growing services company fastest growing services company in the worldin the world and the fastest growing organization in IBM... and the fastest growing organization in IBM...



SeasonedProfessionals •6-10 years IT•Siebel, CRM, ERM, package implementation•Industry skills & alignment

Client Satisfaction•Net Satisfaction Index of 90 on engagements since 1992•70% of clients are repeat customers

Complete Solution Provider•Industry focus•Integration Services

•Siebel, ERP, CRM...•e.business Services•Business Consulting•Business Transformation•IT Consulting & Integration•Solution Centers

Global Reach•IBM Client Teams•IGS S.O. Accounts•IBM Install Base•Dedicated Services/Sales•Global Reach; 160 countries

Team ApproachStrong Client SponsorKey Client ParticipantsIBM Siebel PracticeSiebel Product TeamSiebel Services

Proven Methods

Module

Activity

Task

MajorDeliverable

DeliverableSection

WorkProduct

Work ProductComponent

EstimatingGuide

TechniqueGuide

Work ProductTemplate

Methodology Release 1.2

Currently in Development

ToolGuide

•Proven End-to-End methodologies•Siebel “RAD” Methodology & IBM “MethodBlue”

BusinessConsulting

ITConsulting

Total Systems Integration Services

Business Transformation ServicesStrategic

Outsourcing

Services

PLAN DESIGN IMPLEMENT RUNASSESS

BUSINESS

IT

e-business Services

IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain.

IBM Global Services is a premier global integration services provider offering a broad scope of business, technical and operational services that span the entire services value chain.



IBM Global Services provides End-to-End solutions across all your business and technical requirements...IBM Global Services provides End-to-End solutions across all your business and technical requirements...

BusinessConsulting

ITConsulting

Total Systems Integration Services

Business Transformation Services

StrategicOutsourcing

Services

PLAN DESIGN IMPLEMENT RUNASSESS

BUSINESS

IT

Business Management Services/ERPBusiness Intelligence ServicesSupply Chain Management Services

CRM Services

e-commerce Services e-business Enablement ServicesHosted Business Application

Services

Distributed Learning Services

Global Transformation 2000 EMU Transition ServicesCustom Systems Integration Services

Business TransformationKnowledge Managemente-business Advisory Services

Site and Connectivity ServicesBusiness Recovery ServicesIT Product Training Services

Business Process Management ServicesApplication Management Outsourcing ServicesIT Outsourcing Services Network Outsourcing Services

e-business Services

HW and SW Support ServicesSystems Management and Networking Services

IT StrategyBusiness Recovery ConsultingNetwork ConsultingSystems Management Consulting



IBM & Siebel execute a proven end-to-end Methodology... IBM & Siebel execute a proven end-to-end Methodology...

Prepare DeployConfigureDesign

Manage Relationship, Project, Risk, Quality and Communication Engagement

Assess, Define best practice, Redesign processes, Define ROI Business

Design, Configure, Integrate, Document, Test and Migrate dataApplication

Organization Assess readiness, Redesign organization/roles, Manage changes, Train

IT Infrastructure Assess, Specify needs, Design, Install and Train IS resources

The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date.The Siebel Practice Represents the Largest Startup Investment in a Practice that IBM has Made to Date.

Developed from Developed from experiencedexperienced integration professionals integration professionals SiebelSiebel CRMCRM ERPERP SFASFA

Aggressive Resource Growth PlanAggressive Resource Growth Plan 300+ by 4Q 1999300+ by 4Q 1999 800+ by 4Q 2000800+ by 4Q 2000 Aggressive Certification PlansAggressive Certification Plans Alliances with Siebel Professional Services and other Alliances with Siebel Professional Services and other

integration partners.integration partners. Multiple Solution Centers WorldwideMultiple Solution Centers Worldwide Significant Market Development Funds committed for 1999 and Significant Market Development Funds committed for 1999 and

20002000



IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction.

IBM and Siebel are committed to a joint partnership that leverages our respective strengths toward furthering our common goals of promoting eBusiness and ensuring high customer satisfaction.

Siebel and IBM Alliance TeamsSiebel and IBM Alliance Teams SalesSales ServicesServices ProductProduct

Product integration opportunitiesProduct integration opportunities DB2DB2 MQMQ CallPathCallPath WebsphereWebsphere Industry solutionsIndustry solutions

Use of each others toolsUse of each others tools Shared intellectual capital Shared intellectual capital

(methodology, engagement results)(methodology, engagement results) Communications, education and Communications, education and

disclosuresdisclosures

One Partnership

Total ERMSolution

Best of Class Components

Commitment toeBusiness &

Customer Satisfaction



IBM Siebel PracticeSolution CentersIBM Siebel PracticeSolution Centers

Solution Briefing Centers

Demonstrations

Enhances

• Focused definition of business needs

• Demonstration of Siebel and e.business Solutions

• Agreement on Client Solutions and Delivery

• Customization of complex Solutions

• Hosted development

Business O pera tionsM anager

Richard Stoltz

Prac tice O pera tionsM anager

Bob Vasina

ResourceD eve lopm entPam Now icki

M ichael Dale

Porter Scogin

Profess iona lD eve lopm ent

M anagers

Q ua li ty A ssuranceLou Gallucci

BusinessO pera tions

S a les & A ll ianceExecutive

David M iller

InternationalCoordinationEM EA/APCanada/LATrainingKaren Regine

Int'l Prac tice Exec .&

T ra in ingStacia Bedford

M ethodsKim G iannityTechnical QASolution CentersDelivery

C om petency&

D eliveryRichard Hennessey

NortheastPractice Executive

Kenneth Cam ut

S outheastPractice Executive

Peter M cCall

C entra lPractice Executive

M ike Barich

S outhw estPractice ExecutiveDale Youngkrantz

W estPractice ExecutiveKathleen M cCann

Nancy G reenV P

Marketplace Coverage and Operations



Competency & DeliveryCompetency & Delivery

M ethods&

T ools

T echnica lQ A

S olutionC enters

D e livery

C om petency&

D eliveryRichard Hennessey



M ethodology D e l ive rableT em pla tes

D e livery T em pla tesProjec t Plans

SO W S Solution C enters Proposa l /Sa lesC ontent

K now ledgeNetw ork

Sales&

Alliance

IBM Siebel Practice - US Coverage MapIBM Siebel Practice - US Coverage Map

PUERTORICO

NortheastPractice Executive

Ken Camut704-595-3375



Central

Mike Barich847-236-1088

Practice Executive

Southeast

Peter McCall404-238-7690

Practice Executive

Southwest

Dale Youngkrantz303-464-7602

Practice Executive

West

Kathleen McCann

415-545-5851

Practice Executive

Global Coverage Global Coverage

Canada /EMEA/AP/LAPractice Executive

Stacia Bedford401-851-4122



Meeting our customers’ needs...Meeting our customers’ needs...

Keep Keep Customer Customer SatisfactionSatisfaction as the as the primary goalprimary goal

Ensure open, two way Ensure open, two way communicationscommunications

Provide our customers Provide our customers with the solutions that with the solutions that achieve THEIR business achieve THEIR business objectives...objectives...



IBM Global ServicesIBM Global ServicesSiebel Integration PracticeSiebel Integration Practice

IBM Global ServicesIBM Global ServicesSiebel Integration PracticeSiebel Integration Practice

S BEI LE

Documents

IBM Global Services Siebel Practice Strategic S IEBEL Business Partner… Strategic S IEBEL Business Partner…