IBM FileNet Cloud Our IBM FileNet Cloud brand named Knowledge Capture Online (KC Online) is a totally secure content management and workflow service, with pre-built image, social media and content business applications, enabling organisations to efficiently capture, control and automate paper, email and social media document related processes. Utilising powerful workflow technology, our IBM FileNet Cloud business applications align to your specific business processes. By automating information capture and previously manual oriented tasks, the overall time taken to handle documents and information is reduced, streamlining your organization and increasing staff efficiency. KC Online is powered by FileNet and IBM ECM Solution Software stack, including:

IBM FileNet

IBM Content Analytics

IBM Records Manager

IBM Advance Case Manager

IBM Content Manager OnDemand

IBM Content Collector

IBM Content Manager

IBM e-Discovery

IBM Datacap

IBM i2 Investigation

IBM FileNet Cloud Service

Thousands of Users Worldwide, Totally Secure and Always Available

AT A GLANCE

IBM FileNet Cloud provides out of the box content and workflow based business modules to securely capture and manage information

across your organization.

Our powerful content management technology, provided onpremise or in the cloud, ensures governance, compliance and

defensibility, ensuring full life cycle control and records management of your business information.

Smartest Management C4 Powered by IBM Content Analytics

Smartest Management C4 Powered by IBM Content Analytics in the cloud enables organizations to automatically manage their inbound and outbound social media, email, faxing and other digital messages. SMC4 enables companies to leverage the real time benefits of social media and emails. Pre-built dictionaries and content analytics ensure all outgoing messages meet regulatory, legal and corporate compliance before ever being made public. SMC4 is a compliant end to end digital media solution. www.smcapture.com/social-management-cloud.php

Accounts Payable Lite Powered by IBM FileNet

Our Accounts Payable Lite module, IBM FileNet Cloud solution enables organizations to bring control, efficiency and cost savings to the handling and processing of invoices, purchase orders and credit notes. Combining invoice scanning with fully automated invoice data extraction and an out of the box invoice approval workflow, Accounts Payable Lite ensures that financial documents are processed cost effectively, on time, every time.

www.kc-ol.com/accounts_payable.php

Active Pay for Accounts Payable Powered by IBM FileNet Our Active Pay module, IBM FileNet Cloud solution, is a comprehensive end to end Accounts Payable document handling and processing module which addresses the true needs of operationally dispersed but centrally managed businesses. Active Pay provides user-friendly applications that deliver powerful, configurable Accounts Payable functionality for improving critical accounting and financial processes, driving quantifiable ROI. For more information visit: www.kc-ol.com/active-pay.php

Human Resources Powered by IBM FileNet Our Human Resources IBM FileNet Cloud module brings control, cost savings, compliance and efficiency to the HR department's paper, documents and processes. Incorporating the digital capture of all your companies Human Resources, including document scanning and central storage of Pay Slips, HR emails, PDF files, with secure electronic content management, the Human Resources module enables HR departments to capture and store the mountain of HR paper based documents whilst seamlessly incorporating legal document life cycle control, destruction and defensibility through HR Records Management. Our IBM FileNet Cloud HR module includes a range of pre-built workflow applications including recruitment processes, new employee joiner processes, employee leaver processes and secure employee digital files. For more information visit: www.kc-ol.com/hr.php

Complaints Management Powered by our IBM Case Manager Cloud The Complaints Management module, powered by our IBM Case Manager brings structured control, consistent levels of service and pre-approved issue resolution to the end to end complaint handling process. Seamlessly delivering the power to automatically capture and classify complaints, regardless of the means of the complaints communication, such as a customer complaint received by email, social media, fax, SMS etc. With the power of complaints checklist based work-flows to ensure the total complaint process is followed. The Complaints Management ensures that complaints are identified and efficiently owned and resolved first time, every time. www.kc-ol.com/complaint_management.php

Claims Management Powered by our Case Manager Cloud Our Insurance Claims Management module, powered by Case Manager Application and IBM FileNet, effectively brings together all aspects of company claims handling processes, from claim document capture and automatic data extraction through to strict Claim processing Checklist and Workflow based processes and approval escalation. www.kc-ol.com/claims-management.php

Advanced Case Manager Our Case Manager module is designed to enable the central capture, consolidation and mapping of your labour intensive document centric business processes, into highly compliant and efficient checklist driven work-flows Enabling the consolidation of case related documents, such as consolidating all information relating to an insurance claim, a legal dispute or a counterfeit claim, rich multi-media content, client data and checklist workflow processes, Case Manager ensures your staff have the right information, at the right time to make informed process decisions, such as real time call centre access to a case file. www.kc-ol.com/case-management.php

Knowledge Capture Bulk Extractor and Bulk Loader Our Bulk Extractor and Bulk Loader modules are highly flexible out of the box applications, designed to enable organizations to quickly and easily extract documents and index records from other Enterprise Content Management (ECM) solutions, including IBM, SharePoint, OpenText, Hyland, and other ECM solutions and automatically load the documents and index records into our KC Online Cloud. The Bulk Extractor module provides a cost effective migration of documents and index records between ECM technologies and Bulk Loader enables bulk index verification, clean-up and load of documents and index records into either IBM FileNet or IBM Content Manager OnDemand. www.kc-ol.com/bulk_extractor.php

i2 in the Cloud Investigation and Discovery Our IBM Case Manager and i2 in the Cloud Investigation and Discovery module identifies fraud and counterfeit incidents, identifying networks, patterns and trends leveraging our content analytics and investigation tools to link complex data sources, highlighting trends and risk information, at the right time to help prevent and track criminal activity. The i2 in the Cloud Investigation and Discovery module uses investigative analysis to collect, discover and disseminate actionable intelligence that can help identify, investigate, predict, prevent and disrupt fraudulent activities. Once a fraud or counterfeit incident is identified, our KC Online solutions capture, consolidate and control all the associated evidence in secure digital files to enable end to end resolution and criminal recovery processes. www.kc-ol.com/i2-in-the-cloud.php

Knowledge Management Powered by IBM Content Analytics and IBM FileNet Our Knowledge Management module powered by IBM Content Analytics and IBM FileNet enables customers to automate and self serve their customer queries by adding company files such as help desk, user guide and technical support, product marketing, company policies and other documents through extensive online knowledge articles, providing automated question driven guided searched to direct call centre agents in answering customer queries and enables organizations to embrace social media into their calls centres, reduce call handling times through auto responses to social media messages. For example automatically reading incoming ‘How do I’ questions and automatically sending email or social media answers to automatically reply. www.smcapture.com/knowledge-management.php

Collaboration Room ('Like Drop Box') Powered by IBM FileNet and IBM Content Navigator Our Collaboration Room cloud 'like drop box', powered by IBM FileNet and IBM Content Navigator is a document sharing and collaboration module, enabling teams of people to work securely and efficiently together on a document or on project related documents. Using our Collaboration Room companies are able to capture social media, email, word, power point, and any other types of digital documents enabling consolidated project activities such as legal files and contract negotiations. Collaboration Room provides documents checking in and checking out, version control and life cycle control. For more information visit: www.kc-ol.com/collaboration.php

More Information

Website: www.kc-ol.com Email: sales@kc-ol.com