IBM Collaboration Solutions Social Business Strategypublic.dhe.ibm.com/partnerworld/pub/swg/SubscriptionandSupport_I… · E-mail is a mature technology and one that is often the

© 2013 IBM Corporation

IBM Collaboration Solutions Social Business Strategy

Lisa [email protected]

IBM Subscription and Support Worldwide Sales

mailto:[email protected]

https://twitter.com/lisacblalock


Agenda for ICS Update

• Overall ICS Strategy• 1H 2013 Key Highlights


Social Business: From “Liking” to “Leading”Leveraging social business technology to delight customers and create a Smarter Workforce

DELIGHT CUSTOMERSIncrease loyalty, advocacy, and revenue

ACTIVATE THE WORKFORCEImprove productivity and unleash innovation


Leading social business in three dimensions

Dynamic outcomes for our clients

Differentiated social business engagement platform

Deep ecosystem and industry expertise

Market Leader in Social Software Platforms, ranked #1, for three years running

Bringing new, cutting- edge capabilities, including, gamification, video, compliance, project management and mobility

of the world’s Fortune 100 companies

Working with more than

IBM continues to be the partner of choice for social business leaders

© 2013 IBM Corporation 5


The IBM Platform for Social Business


80 customers in inaugural social adoption council session


2013 – Starting out strong for ICS

© 2013 IBM Corporation9

The Future of Mail is SocialWhy is e-mail so important in the path to becoming a Social Business?

E-mail is a mature technology and one that is often the lowest common denominator for communication

Everyone is seeing higher volumes of email to process than ever before and the trend is continuing

With this volume and associated time spent processing e- mail, a unique opportunity to inject social capability “where the eyeballs are” and drive adoption exists

Digital natives and digital immigrants can work as they choose - this is our competitive advantage to seize!


“The report of my death was an exaggeration...” - Mark Twain

Corporate emails / day: 87.2 BILLIONSource: Radicati Group, “Email statistics report 2011”

Tweets / day: 340 MILLIONSource: Twitter, Mar 2012

Facebook posts / day: 1.79 BILLIONSource: Digital Buzz Blog, Jan 2011


Marketplace facts for Notes & Domino

50,000 customers –

including 1530 reinstatements

#2 MarketShare (IDC);

Gartner “Positive” rating*

* sources: Gartner Marketscope for Email Systems 2012; IDC Worldwide Email Applications 2011 Vendor Shares

New featuresEvery year

Since2007

>75% Adoption of

8.5.2 and 8.5.3releases

Number of Domino ServerPVUs on S&Shighest since

2009Over

10,000XPages

Developers


Current Version: IBM Lotus Notes 8.5.3 offers smart and integrated collaboration

• Instant Messaging (Sametime 8.5.1)• LiveText & Widget Integration• Overlay Calendar and iCal Support• Integration with IBM Connections social

software• Open plug-in model (Eclipse)• Freedom of choice for client platform

(Win, Mac, Linux)• Application development based on

latest Java platform technologies (XPages)

• Significant TCO savings with Domino 8.5.x

Examples of key features


Lotus Notes 8.5.3: drag-and-drop file sharing made easy with IBM Connections Files

Upload files for your own use or to share with others

Drag and drop an attached file or a file from your desktop to Files

Drag and drop or copy and paste a file from Files to your desktop

Send an HTML link to a file

Search for people or communities

Sort files for easier browsing

Detach the Files window from the Notes sidebar

Open Connections Files in a browser

Share, or stop sharing, existing Files

Delete Existing Files

Rename Existing Files


Lotus Notes 8.5.3: quickly tap into your social networkwith IBM Connections Profiles

Post your status so that colleagues can see what you are working on

View status updates from colleagues in your network

View status updates from colleagues you are following

Comment on a status posting

Clear your status

View your board or someone else's board

View the list of people you follow


IBM Connections content is directly accessible from Notes 9

Full Activity Stream with embedded applications as a tab or in the side-bar

Right click on any email to view most recent Activity Stream updates for the sender

Interact with IBM Connections' notifications from your inbox using embedded applications

Designs Subject to Change

Notes 9 Social EditionYour choice of tools


Notes 9.0 Social Edition - Enables you to work faster and smarter by avoiding context switching and infusing socially oriented collaboration capabilities

Download or preview the file directly from your mail

Download or preview the file directly from your mail

See latest and add additional comments

See latest and add additional commentsNo longer need to open a

message and click on a link to get the actual document or updates

No longer need to open a message and click on a link to get the actual document or updates

Categorization by date helps make email eaisier to manage

Categorization by date helps make email eaisier to manage


Solving Key Customer Business Issues

Are your users struggling to keep up with the volume of their e-mail?

Does your organization struggle to locate expertise within the company?

How are you attracting millenials into your company?


Solving Mobile and Cloud Issues

Every customer is considering or already implementing a Bring Your Own Device strategy

Traveler comes as part of the Notes & Domino licensing and delivers comprehensive mobile platform coverage

Every customer is looking for efficiencies in delivering e-mail capabilities

Cloud can deliver significant savings for many and IBM SmartCloud provides the fastest time to value for deploying social capabilities


Social is mobile with IBM Lotus Notes Traveler: work anytime, anywhere, securely!

Automatic wireless delivery of Lotus Domino®

Email and PIM Data Device security settings

2-way synchronizationOver-the-air client or profile

installationNative applications for best

integration (except Android)Works over all wired / wireless

connections (CDMA, GPRS, GSM, WiFi, etc.)

Administration support for device security policies and remote wipe


Broadest Mobile Platform Coverage in the Marketplace Notes Traveler 9.0 Mobile Clients Supported Apple Devices & Operating Systems

iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4S,iPhone 5

iPad Mini and iPad 1/2/3/4

iPod Touch

Apple OS 3.x

Apple iOS 4.x

Apple iOS 5.x

Apple iOS 6.x Nokia Devices

Nokia Series 60 3rd edition, including feature pack 1 and 2

Nokia Series 60 5th edition

Nokia Symbian^3 edition BlackBerry OS

BB 10

Windows Mobile DevicesWindows Mobile 6.0, Standard,

Professional and Classic versions

Windows Mobile 6.1, Standard, Professional and Classic versions

Windows Mobile 6.5, Standard, Professional versions

Windows Phone OSWP 7.5/7.8

WP 8.0 Windows Tablet

RT

Pro Android Devices

Android OS 2.0.1 and above, including tablets,

OS 3.x,


How IBM stands apart

Simplest way to interact across

business boundaries

Fastest way to make your existing processes social

Keeping private business exactly that

Public, Dedicated, or Hybrid – it's your choice

Bring your own device, fast, simple, self-service


IBM Domino DoubleCheck— Powered by Trust Factory

• Domino deployment analysis tool that measures:

User demand and usage patternsResources and capacity utilizationOverall system health and performance bottlenecks

• DeliverablesAnalysis charts and graphsFindings, conclusions, recommendationsSpreadsheets/pivot tablesActionable facts for follow-up activities


Positioning w/ Competition

MSFT and GOOG are primary competitors

MSFT is raising prices and attempting to buy it's way into social with Yammer

GOOG is loose collection of tools that are not integrated and may not have the security aspects to the level enterprises expect

We WIN when we have the conversation with customers on the path to becoming a social business and the on-ramp to Social Business that we provide


Social Networking is Collaboration ... … leveraging all IBM Connections services:

Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream


Customer Painpoints

To-DoTasks

Updates

I need HELP NOW! Where do I search and find the best answers?

Knowledge Sharing GAP

Silos of content

Expertise location Coordinate resources and get work done

Information Loss


IBM Connections 4Find experts, gain perspective & make better decisions

Social TaggingSocial

Tagging

SynchronizedPerson Info

SynchronizedPerson Info

Recent Updates ViewRecent Updates View

Social AnalyticsSocial Analytics

OrgStructure

OrgStructure

Social NetworkSocial Network

Custom Links & Widgets

Custom Links & Widgets

Filter what's important to you

Filter what's important to you


IBM Connections 4Fostering community centric collaboration

Video and Photo GalleriesVideo and Photo GalleriesIdeation BlogsIdeation Blogs

Social Content ModerationSocial Content Moderation Document Libraries for CommunitiesDocument Libraries for Communities


IBM Connections 4Schedule and keep track of team events

■

Provides a central place to plan and coordinate team events

■

Accessible from IBM Lotus Notes® & Microsoft Outlook®

■

Events appear in activity stream

■

Indicate attendance, follow and comment for each event

Webcal link to add events to your

personal calendar

Webcal link to add events to your

personal calendar

Calendar views –Month, week or dailyCalendar views –

Month, week or daily


IBM Connections 4Be ready to act with up-to-the-minute in- context views of critical activity in your network

#hashtag in postsallow for discovery and follow specific

topics

#hashtag in postsallow for discovery and follow specific

topics

Engaged networks with@ mentions, in-line liking,and liking of comments.

Engaged networks with@ mentions, in-line liking,and liking of comments.

Intuitive user experienceencourages viral

adoption

Intuitive user experienceencourages viral

adoption

Take action oncontent without

switching applications

Take action oncontent without

switching applications

mailto:with@mentions

mailto:with@mentions


IBM Connections 4Notes 8.54 integration

Social ActivitiesSocial Activities

Status Updates across my

social network

Status Updates across my

social network

Files contentFiles content

Search socialcontent fromwithin Notes

Search socialcontent fromwithin Notes


IBM Connections 4Desktop Plug-in for IBM Connections

Windows Explorer

■

Lock/unlock files from desktop

■

Manage Recycle Bin

Microsoft Office

■

New Ribbon integration to support Files and Communities

■

Improved User Experience

■

Save To Files

■

Download at http://ibm.biz/BdxFWF

Lock/unlock files directlyfrom desktop

Lock/unlock files directlyfrom desktopTreats social

repository aslocal drive

Treats socialrepository as

local drive

Office Ribbon – new FilesAnd Communities supportOffice Ribbon – new FilesAnd Communities support

New search in both Outlookand Officefice with access to

Advanced Search support

New search in both Outlookand Officefice with access to

Advanced Search support

http://ibm.biz/BdxFWF


• Look up people data from Connections Profiles

• Access content available through activity feed

• Automatically syncs Social Network directory data to Outlook Contacts

IBM Connections and Microsoft Outlook Social Connector


• SharePoint widget available for Connections Communities

• Access and Edit Microsoft SharePoint files

• Open and add files to SharePoint Libraries from within a Connections Community

• Download at http://ibm.biz/BdxFWE

IBM Connections and Microsoft SharePoint Add robust social capabilities to

legacy SharePoint content


• Turn dashboard insights into team action with activities integration

• Use search integration of Connections assets to discover the information you need fast for collaborative decision making

• Build decision networks to engage the right people at the right time

Customer Feedback of the Integration: “In making decisions we need to access the right stakeholders and experts. Social Media allows us to bring those

people together and access the

Trusted Information in Cognos 10.”

IBM Cognos 10 and IBM Connections Integration Collaborative

Decision Making


●

Plugin for Rational Team Concert (RTC) web interface

●

Enables Rational Team Concert development teams to collaborate with all stakeholders via Connections

─

Connects RTC User Accounts to Connections User Accounts

─

Connects RTC Projects to Connections Communities

─

Enables viewing of Connections Business Cards within RTC Web UI

●

Makes it easy for developers to share and interact with the social network

─

Easy to share RTC Work-items as Blog Entries, Forum Posts or Status Updates

─

Browse and Search Connections from within the RTC Web UI

●

Complements existing ways to integrate RTC and Connections

─

Both systems support dashboard widgets/gadgets

─

Both feature comprehensive REST APIs

• View the online demo

IBM Confidenti

al

3 5

IBM Rational Team Concert and IBM Connections Integration

https://jazz.net/projects/rational-team-concert/features/social


6

What is Social Content Management?

Social Networking: Person is at the Center

People are the most valuable asset

People make connections

People know things

People get work done

People innovate

People create content

People drive progress

Content Management: Content is at the Center

Content is the most valuable asset

Content records single version of truth

Content - better decisions, faster

Content feeds business processes

Content is the collective memory

Content stays with organization

Content is auditable


*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of

Likes and Downloads

New - IBM Connections Content Manager

Views*Views*

*Views

Nested folders

Trash can for “soft” delete

Check in / out documents

Count and sort by number of

Likes and Downloads


Exceptional Web Experience Suites: Engaging customers and employees on their terms


Leveraging a proven foundation of technology and capabilities

Delivery Options: Extranet, Cloud, Private Cloud, Hybrid, On Premises

The FoundationWebSphere Portal | IBM Web Content Manager | IBM Forms | IBM Web Experience Factory

IBM Customer Experience Suite

IBM Employee Experience Suite

CommerceIntegrationAnalytics

Security

Mobile

Search

Social Media

Content Rich Media

Personalization

Portal

Exceptional Web

Experience


Children’s Medical Center of Dallas: Leading by integrating social into patient care and disease management processes

Created customer advocates by redefining how they care for patients to improve patient experiences and health outcomes with 24x7 access to personalized private support communities, integrated care information, and all relevant patient information.

75%reduction in clinicphone calls


Florida Blue: Increasing member satisfaction and revenue using a single social portal

85% conversion rate when consumer has used web tools

13% of all traffic is now done via mobile devices. Personalized content based on GPS -Find nearest Doctor.

Role Based Provide the right content and applications securely to the right person at the right time on the right device.


Customer Experience

Marketing Processes

Spreadsheets

Customer Experience

Documents Collaboration with colleagues

Generate new ideas faster

Enable a more effective workforce

Presentations

Business As Usual

A Social Business

Multiple versions emailed around

Underserved users because of costs

Lack of access when working remotely

Lack of security and data center control over organization IP and documents

Costly collaboration outside firewalls

Teams work in one primary document

Supports different work modes - real time or asynchronous

No desktop software to manage

Collaborate securely in the cloud – Access documents anywhere

Documents managed and secured according to your company policies

IBM DOCS: What does a socially enabled document model look like?


Social Documents for Social Business – IBM Docs

• Cloud or On Premises Deployments

– Extends IBM Connections and IBM SmartCloud for Social Business

• Working from latest version on server

• Real-time co-editing

• Author presence awareness

• Commenting & discussions

• Revision management

• Attention management

• Supports Microsoft® Office and OpenOffice file types

Web-based collaborative editors for creating, sharing and collaboratively authoring word processor documents, spreadsheets and presentations.

Designed to support SaaS offerings through IBM Commercial offerings, such as SmartCloud for Social Business as well as private cloud implementation in customers' data centers.


HR Employee and Talent Management
