IBM Case Manager V5.2.1 adds capabilities that further enhance its

IBM United States Software Announcement214-331, dated September 9, 2014

IBM United States Software Announcement 214-331 IBM is a registered trademark of International Business Machines Corporation 1

IBM Case Manager V5.2.1 adds capabilities that furtherenhance its ability to activate your business content,no matter where it residesTable of contents

1 Overview 5 Technical information2 Key prerequisites 6 Ordering information2 Planned availability date 18 Terms and conditions2 Description 22 Prices4 Program number 23 Order now5 Publications

At a glance

IBM® Case Manager V5.2.1 delivers:

• Built-in support for the inclusion of data and documents that reside in othersystems of record.

• New ways of leveraging the unique task model to capture important information.

• More ways to easily work with business content that is part of your case.

• Additional customization options that greatly reduce the amount of effortrequired.

• Workgroup packaging to support departmental implementations.

For ordering, contact your IBM representative, an IBM Business Partner, or IBMAmericas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM Case Manager V5.2.1 adds:

• The ability to file references to documents from other content repositories into acase.

• The ability to include external data values as part of a property view layout.

• Thin client document viewer option that does not require large applet downloads.

• The ability to leverage entry templates to streamline the addition of documentsinto a case.

• Support for desktop document tracking to simplify the authoring and updating ofcase documents you check out to your desktop.

• The ability to configure push in-baskets to ensure task workers are working themost important items first.

• New task level properties that remove the need for custom coding to managedata related to individual task instances.

• New to-do tasks that let you capture and display key case status without theneed for any underlying workflows.

• Additional page layout styles and configuration options.

• Advanced customization of data layouts with less custom code and extensivereuse of standard components.


• Workgroup part numbers designed for small and medium businesses and line-of-business applications.

• Workgroup part numbers to support departmental implementations.

Key prerequisites

• IBM Case Foundation V5.2, or later

For additional information, refer to the Technical information section.

Planned availability date

September 12, 2014

Description

IBM Case Manager provides capabilities organizations can use to drive moresuccessful, optimized case outcomes. With the extended capabilities of IBM CaseManager V5.2.1, cases that require documents and data from other locations ormore complex tasking can now be built much faster and with much less customcoding.

Maximizing value from industry-leading enterprise content management technology

• Include relevant documents that may reside in other repositories and offercommon document management actions on them as supported by the repository

– Many organizations store their business content in more than one repository.Case solutions often have the need to include these documents as part of acase. Leaving them where they reside, and filing a reference in the case, givecase workers an easy, consistent access to these documents as they progressthe case.

– Documents from other IBM FileNet® object stores, IBM FileNet ContentManager, IBM Content Manager on Demand, and any other repository thatsupports the Common Management Information Services standard can besearched for and added to a case.

– A consistent user interface is provided, no matter which repository contains thedocument.

• Has the ability to display externally managed data along side case properties toensure case workers have the up-to-date information they require

– Case Manager provides the ability to define and manage case properties thatcontain the key information captured in a case. Using the data layout feature,this data can be presented to the user in an intuitive way by laying it out intabbed sections or multiple columns.

– Data that exists in other systems can be displayed along with the regular caseproperties, providing case workers with quick access to this data and in theright context.

– Data property placeholders can be added to any data layout view and using anew API, can be populated at runtime.

• Includes new feature rich thin client document viewer option that does notrequire long applet downloads

– Documents are rendered quickly and accurately on the server and delivered tothe user in a format that is displayable in a web browser without helper plug-ins or applets.

• Has the ability to use entry templates within a solution to streamline addingdocuments to a case

– Entry templates have long been a convenient time saver when addingdocuments into a FileNet repository. They allow the preconfiguration of many


of the manual steps, including presetting the filing location, assigning security,and default meta data that describes the document.

• Use desktop document tracking to simplify the authoring and updating of casedocuments you check out to your desktop

Driving better outcomes with dynamic case and task modeling

• Has ability to configure push in-baskets to avoid user's selecting work they wantto perform

– A new in-basket configuration for case style solutions includes tasks thatdeliver specialized work to roles that contain users that need to complete thework in a certain order and must not be allowed to cherry pick work that is notthe priority.

– Simple, configurable Start Processing button in the in-basket delivers workitems one after another based on a predefined sorting order.

• Includes new task level properties that remove the need for managing datarelated to individual task instances

– Allows solutions to be easily created without the need for custom coding whereinformation that is specific to a task can be captured and persisted with thetask object itself instead of in the case data or custom location where it is notas convenient.

– Very useful for repeating tasks where this data might be unique to each taskinstance.

– Can be mixed into the property views such as any other case and stepproperty, and captured for reporting and auditing in the same way.

• Can define to-dos that allow case workers to see and act on importantinformation in a single, consolidated view

– Many case solutions include tasks that are not workflow driven, but simply alist of things that need to be done.

– To-do tasks are designed specifically for this purpose, allowing the quickdefinition and user interface configuration of these without the custom codingpreviously required.

Delivering better solutions faster

• New configuration options for data and page layout styles

– Provides additional options for the page layouts you create to displayinformation to end users including new header, footer, columns combinations,and collapsible column locations.

– Helps ensure case information is presented to end users in the most efficientway.

• Advanced customization of data layouts with less custom code and extensivereuse of standard components

– Includes new custom integration APIs that allow you to create your own dataeditors that are displayed on the case properties widget

– Provides a way to handle the data entry and display of properties in a solutionspecific way

– Registers custom editors into IBM Case Builder and reusable from the userinterface in any other solution, extending the standard editors that are alreadyprovided.

IBM FileNet Business Process Manager components withdrawn from Case FoundationV5.2:

As previously announced in Software Announcement 213-322, dated September10, 2013, IBM FileNet Business Process Framework and ECM Widgets componentswere withdrawn from the Case Foundation V5.2 bundle that is included as part ofIBM Case Manager.

Case Manager V5.2.1 includes the following components:

http://www.ibm.com/common/ssi/cgi-bin/ssialias?infotype=an&subtype=ca&appname=gpateam&supplier=897&letternum=ENUS213-322


• IBM Case Manager Builder

• IBM Case Manager Client

• IBM Case Manager API

• IBM Case Manager Administration Client

• IBM Case Foundation

• IBM FileNet Content Manager

• Bundled IBM software components with limited use license terms:

– IBM Lotus® Sametime® Entry V8.5.2

– IBM WatsonTM Content Analytics V3.5– IBM Cognos® Real-time Monitoring V10.2.1

– IBM Forms Server V8.1

– IBM Forms Designer V8.0.1

– IBM Forms Viewer V8.1

– IBM DB2® Enterprise Server Edition V9.7

– IBM DB2 Enterprise Server Edition V10.1

– IBM WebSphere® Application Server Base V8.5.5

IBM Case Manager V5.2.1 now offers Workgroup pricing designed to help youimplement departmental case solutions more cost effectively. This full-featuredCase Manger product packaging provides you with advanced case managementcapabilities in license configurations tailored for smaller and departmentaldeployments.

The IBM Case Manager Workgroup portfolio consists of six offerings:

• IBM Case Manager Workgroup Authorized

• IBM Case Manager Workgroup Add-On for Case Foundation Authorized

• IBM Case Manager Workgroup Add-On for Production Imaging Edition Authorized

• IBM Case Manager Workgroup Add-On for Content Foundation Authorized

• IBM Case Manager Workgroup Add-On for Content Manager Authorized

• IBM Case Manager Workgroup Add-On for Content Manager Enterprise EditionAuthorized

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing detailson accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Case Manager V5.2.1 is capable as of September 12, 2014, when used inaccordance with IBM's associated documentation, of satisfying the applicablerequirements of Section 508 of the Rehabilitation Act, provided that any assistivetechnology used with the product properly interoperates with it. A US Section 508Voluntary Product Accessibility Template (VPAT) can be requested on the followingwebsite


Program number

Program Programnumber VRM name 5725-A15 5.2.1 IBM Case Manager




Offering Information

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage

Publications

No publications are shipped with these programs.

Technical information

Specified operating environment

Hardware requirements

IBM Case Manager supports a breadth of hardware platforms.

For the most current and complete information about hardware requirements forIBM Case Manager visit

https://www-304.ibm.com/support/docview.wss?uid=swg27013654

Software requirements

For the most current and complete information about software requirements for IBMCase Manager visit


Also, visit the IBM Case Manager support page at

http://www.ibm.com/support/entry/portal/Software/Information_Management/Case_Manager

The program's specifications and specified operating environment information maybe found in documentation accompanying the program, if available, such as areadme file, or other information published by IBM, such as an announcement letter.Documentation and other program content may be supplied only in the Englishlanguage.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBMElectronic Support tools and resources, for software and hardware, to help savetime and simplify support. The Electronic Support tools can help you find answers toquestions, download fixes, troubleshoot, automate data collection, submit and trackproblems through the Service Request online tool, and build skills. All these tools aremade available through your IBM support agreement, at no additional charge. Readabout the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://www.ibm.com/common/ssi






http://ibm.com/electronicsupport

http://ibm.com/support


http://ibm.com/support/servicerequest

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance)is included with licenses purchased through Passport Advantage and PassportAdvantage Express®. Product upgrades and technical support are provided by theSoftware Subscription and Support (Software Maintenance) offering as describedin the Agreements. Product upgrades provide the latest versions and releases toentitled software, and technical support provides voice and electronic access to IBMsupport organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to asSoftware Maintenance) with each program license acquired. The initial period ofSoftware Subscription and Support (Software Maintenance) can be extended by thepurchase of a renewal option, if available.

Packaging

This offering is delivered through the Internet. There is no physical media. Thisprogram, when downloaded from a website, contains the applicable IBM licenseagreement and License Information, if appropriate, and will be presented foracceptance at the time of installation of the program. For future reference, thelicense and License Information will be stored in a directory such as LICENSE.TXT.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your servicesneeds. You can leverage the deep technical skills of our lab-based, software servicesteam and the business consulting, project management, and infrastructure expertiseof our IBM Global Services team. Also, we extend our IBM Software Services reachthrough IBM Business Partners to provide an extensive portfolio of capabilities.Together, we provide the global reach, intellectual capital, industry insight, andtechnology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services salesspecialist, visit

http://www.ibm.com/software/sw-services/

Ordering information

This product is only available via Passport Advantage. It is not available asshrinkwrap.

These products may only be sold directly by IBM or by authorized IBM BusinessPartners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for aspecific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/

Product group: Case Product Identifier Description (PID) IBM Case Manager Authorized 5725-A15

http://ibm.com/support/servicerequest

http://www.ibm.com/software/sw-services/

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

http://www.ibm.com/partnerworld/wps/bplocator/


IBM Case Manager Employee 5725-A15IBM Case Manager Eligible Participant 5725-A15IBM Case Manager Add-On for FNCM Authorized 5725-A15IBM Case Manager Add-On for FNCM Employee 5725-A15IBM Case Manager Add-On for FNCM Eligible Participant 5725-A15IBM Case Manager Add-On for Case Foundation Authorized 5725-A15IBM Case Manager Add-On for Case Foundation Employee 5725-A15IBM Case Manager Add-On for Case Foundation Eligible 5725-A15 ParticipantIBM Case Manager Add-On for Content Foundation Authorized 5725-A15IBM Case Manager Add-On for Content Foundation Employee 5725-A15IBM Case Manager Add-On for Content Foundation Eligible 5725-A15ParticipantIBM Case Manager Add-On for Content Manager Enterprise 5725-A15Edition AuthorizedIBM Case Manager Add-On for Content Manager Enterprise 5725-A15Edition EmployeeIBM Case Manager Add-On for Content Manager Enterprise 5725-A15Edition Eligible ParticipantIBM Case Manager Add-On for PIE Authorized 5725-A15IBM Case Manager Add-On for PIE Employee 5725-A15IBM Case Manager Add-On for PIE Eligible Participant 5725-A15 Product category: Case Manager

Passport Advantage

PartPart description number

IBM Case Manager AuthorizedIBM Case Manager Authorized User Value Unit License + SW D0GR0LLSubscription & Support 12 MonthsIBM Case Manager Authorized User Value Unit SW D0GR1LLSubscription & Support Reinstatement 12 MonthsIBM Case Manager Authorized User Value Unit Annual SW E0AR9LLSubscription & Support RenewalIBM Case Manager Authorized User Value Unit from EMC D0NMJLLDocumentum Trade Up License + SW Subscription & Support12 MonthsIBM Case Manager Authorized User Value Unit from IBM Case D1A6YLLWorkgroup Authorized Trade Up License + SWSubscription & Support 12 Months PartPart description number

IBM Case Manager EmployeeIBM Case Manager Employee User Value Unit License + SW D0GRZLLSubscription & Support 12 MonthsIBM Case Manager Employee User Value Unit SW D0GS0LLSubscription & Support Reinstatement 12 MonthsIBM Case Manager Employee User Value Unit Annual SW E0ARPLLSubscription & Support RenewalIBM Case Manager Employee User Value Unit from EMC D0NMKLLDocumentum Trade Up License + SW Subscription & Support12 Months PartPart description number

IBM Case Manager Eligible ParticipantIBM Case Manager Eligible Participant Resource Value Unit D11GNLLLicense + SW Subscription & Support 12 MonthsIBM Case Manager Eligible Participant Resource Value Unit D11GPLLSW Subscription & Support Reinstatement 12 MonthsIBM Case Manager Eligible Participant Resource Value Unit E0IDELLAnnual SW Subscription & Support Renewal 12 MonthsIBM Case Manager Eligible Participant Resource Value Unit D11TJLLfrom EMC Documentum Trade Up License + SW Subscription &Support 12 Months Part


Part description number

IBM Case Manager Add-On for Production Imaging EditionAuthorizedIBM Case Manager Add-On for Production Imaging Edition D0IDXLLAuthorized User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for Production Imaging Edition D0IDYLLAuthorized User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for Production Imaging Edition E0BN6LLAuthorized User Value Unit Annual SW Subscription &Support RenewalIBM Case Manager Add-On for Production Imaging Edition D1A7NLLAuthorized User Value Unit from IBM Case ManagerWorkgroup Add-On for PIE Authorized Trade UpLicense + SW Subscription & Support 12 Months PartPart description number

IBM Case Manager Add-On for Production Imaging EditionEmployeeIBM Case Manager Add-On for Production Imaging Edition D0IE1LLEmployee User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for Production Imaging Edition D0IE2LLEmployee User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for Production Imaging Edition E0BN8LLEmployee User Value Unit Annual SW Subscription & SupportRenewal PartPart description number

IBM Case Manager Add-On for PIE Eligible ParticipantIBM Case Manager Add-On for IBM Production Imaging D11JILLEdition Eligible Participant Resource Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for IBM Production Imaging D11JJLLEdition Eligible Participant Resource Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Production Imaging E0IEPLLEdition Eligible Participant Resource Value Unit AnnualSW Subscription & Support Renewal 12 Months PartPart description number

IBM Case Manager Add-On for IBM Case FoundationAuthorizedIBM Case Manager Add-On for Case Foundation Authorized D0IE9LLUser Value Unit License + SW Subscription & Support 12MonthsIBM Case Manager Add-On for Case Foundation Authorized D0IEALLUser Value Unit SW Subscription & Support Reinstatement12 MonthsIBM Case Manager Add-On for Case Foundation Authorized E0BNCLLUser Value Unit Annual SW Subscription & Support RenewalIBM Case Manager Add-On for IBM Case Foundation D1A78LLAuthorized User Value Unit from IBM Case ManagerWorkgroup Add-On for Case Foundation Authorized Trade UpLicense + SW Subscription & Support 12 Months PartPart description number

IBM Case Manager Add-On for IBM Case FoundationEmployeeIBM Case Manager Add-On for Case Foundation Employee D0IEDLLUser Value Unit License + SW Subscription & Support 12MonthsIBM Case Manager Add-On for Case Foundation Employee D0IEELL


User Value Unit SW Subscription & Support Reinstatement12 MonthsIBM Case Manager Add-On for Case Foundation Employee E0BNELLUser Value Unit Annual SW Subscription & Support Renewal PartPart description number

IBM Case Manager Add-On for IBM Case Foundation EligibleParticipantIBM Case Manager Add-On for IBM Case Foundation Eligible D11GXLLParticipant Resource Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM Case Foundation Eligible D11GYLLParticipant Resource Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for IBM Case Foundation Eligible E0IDILLParticipant Resource Value Unit Annual SW Subscription &Support Renewal 12 Months PartPart description number

IBM Case Manager Add-On for Content Manager EnterpriseEdition AuthorizedIBM Case Manager Add-On for Content Manager Enterprise D0JIDLLEdition Authorized User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise D0JIELLEdition Authorized User Value Unit SW Subscription &Support Reinstatement 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise E0C4ILLEdition Authorized User Value Unit Annual SWSubscription & Support RenewalIBM Case Manager Add-On for Content Manager Enterprise D1A7ULLEdition Authorized User Value Unit from IBM Case ManagerWorkgroup Add-On for CMEE Authorized Trade UpLicense + SW Subscription & Support 12 Months PartPart description number

IBM Case Manager Add-On for Content Manager EnterpriseEdition EmployeeIBM Case Manager Add-On for Content Manager Enterprise D0JIMLLEdition Employee User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise D0JINLLEdition Employee User Value Unit SW Subscription &SupportReinstatement 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise E0C4MLLEdition Employee User Value Unit Annual SW Subscription &Support Renewal PartPart description number

IBM Case Manager Add-On for CMEE Eligible ParticipantIBM Case Manager Add-On IBM Content Manager Enterprise D11KVLLEdition Eligible Participant Resource Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On IBM Content Manager Enterprise D11KWLLEdition Eligible Participant Resource Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On IBM Content Manager Enterprise E0IFELLEdition Eligible Participant Resource Value Unit AnnualSW Subscription & Support Renewal 12 Months PartPart description number

IBM Case Manager Add-On for FileNet Content ManagerAuthorizedIBM Case Manager Add-On for FileNet Content Manager D0JIXLL


Authorized User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for FileNet Content Manager D0JIYLLAuthorized User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for FileNet Content Manager E0C4TLLAuthorized User Value Unit Annual SW Subscription &Support RenewalIBM Case Manager Add-On for FileNet Content Manager D1A80LLAuthorized User Value Unit from IBM Case ManagerWorkgroup Add-On for FN CM Authorized Trade UpLicense + SW Subscription & Support 12 Months PartPart description number

IBM Case Manager Add-On for FileNet Content ManagerEmployeeIBM Case Manager Add-On for FileNet Content Manager D0JIZLLEmployee User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for FileNet Content Manager D0JJ0LLEmployee User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for FileNet Content Manager E0C4ULLEmployee User Value Unit Annual SW Subscription & SupportRenewal PartPart description number

IBM Case Manager Add-On for FNCM Eligible ParticipantIBM Case Manager Add-On for IBM FileNet Content Manager D11KZLLEligible Participant Resource Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM FileNet Content Manager D11L0LLEligible Participant Resource Value Unit SW Subscription& Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM FileNet Content Manager E0IFGLLEligible Participant Resource Value Unit Annual SWSubscription & Support Renewal 12 Months PartPart description number

IBM Case Manager Add-On for Content Foundation AuthorizedIBM Case Manager Add-On for IBM Content Foundation D11G7LLAuthorized User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11G8LLAuthorized User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for IBM Content Foundation E0ID6LLAuthorized User Value Unit Annual SW Subscription &Support Renewal 12 MonthsIBM Case Manager Add-On for Content Foundation Authorized D1A86LLUser Value Unit from IBM Case Manager Workgroup Add-Onfor Content Foundation Authorized Trade Up License + SWSubscription & Support 12 Months PartPart description number

IBM Case Manager Add-On for Content Foundation EmployeeIBM Case Manager Add-On for IBM Content Foundation D11GFLLEmployee User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11GGLLEmployee User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Add-On for IBM Content Foundation E0IDALLEmployee User Value Unit Annual SW Subscription & SupportRenewal 12 Months Part



IBM Case Manager Add-On for Content Foundation EligibleParticipantIBM Case Manager Add-On for IBM Content Foundation D11GJLLEligible Participant Resource Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11GKLLEligible Participant Resource Value Unit SW Subscription& Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Content Foundation E0IDCLLEligible Participant Resource Value Unit Annual SWSubscription & Support Renewal 12 Months PartPart description number

IBM Case Manager Workgroup AuthorizedIBM Case Manager Workgroup Authorized User Value Unit D19Y5LLLicense + SW Subscription & Support 12 MonthsIBM Case Manager Workgroup Authorized User Value Unit D19Y6LLSW Subscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Authorized User Value Unit E0K8GLLAnnual SW Subscription & Support Renewal 12 MonthsIBM Case Manager Workgroup Authorized User Value Unit D19Y7LLfrom Workgroup EMC Documentum Trade Up License + SWSubscription & Support 12 Months PartPart description number

IBM Case Manager Workgroup Add-On for Case FoundationAuthorizedIBM Case Manager Workgroup Add-On for Case Foundation D1A07LLAuthorized User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Workgroup Add-On for Case Foundation D1A08LLAuthorized User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Case Foundation E0K98LLAuthorized User Value Unit Annual SW Subscription &Support Renewal 12 Months PartPart description number

IBM Case Manager Workgroup Add-On for ProductionImaging Edition AuthorizedIBM Case Manager Workgroup Add-On for Production D1A3HLLImaging Edition Authorized User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Production D1A3ILLImaging Edition Authorized User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Production E0KAFLLImaging Edition Authorized User Value Unit Annual SWSubscription & Support Renewal 12 Months PartPart description number

IBM Case Manager Workgroup Add-On for Content ManagerEnter Ed AuthorizedIBM Case Manager Workgroup Add-On for Content Manager D1A42LLEnter Ed Authorized User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Content Manager D1A43LLEnter Ed Authorized User Value Unit SW Subscription &Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Content Manager E0KANLLEnter Ed Authorized User Value Unit Annual SWSubscription & Support Renewal 12 Months Part



IBM Case Manager Workgroup Add-On for FileNet ContentManager AuthorizedIBM Case Manager Workgroup Add-On for FileNet Content D1A4HLLManager Authorized User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for FileNet Content D1A4ILLManager Authorized User Value Unit SW Subscription &Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for FileNet Content E0KAULLManager Authorized User Value Unit Annual SW Subscription& Support Renewal 12 Months Part Part description number

IBM Case Manager Workgroup Add-On for ContentFoundation AuthorizedIBM Case Manager Workgroup Add-On for Content Foundation D1A52LLAuthorized User Value Unit License + SW Subscription &Support 12 MonthsIBM Case Manager Workgroup Add-On for Content Foundation D1A53LLAuthorized User Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Content Foundation E0KB7LLAuthorized User Value Unit Annual SW Subscription &Support Renewal 12 Months

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed areentitled to receive the corresponding media pack.

Media packsdescription Part number IBM Case Manager V5.2.1 Multiplatform BQ03VMLMultilingual Media Pack

Cross-platform product for use on System z® Integrated Facility for LinuxTM

(IFL) engines or zEnterprise® BladeCenter® Extension

Order the part numbers that follow when the product is intended to run onzEnterprise BladeCenter Extension or the Linux operating system on System z IFLengines. If the product is not intended to run in these environments, order from theother set of part numbers in this announcement. This set of part numbers providesthe identical supply and authorization as the other set in this announcement.

PartProgram name/Description number

IBM Case Manager AuthorizedIBM Case Manager Authorized Linux on System z User D0GR3LLValue Unit License + SW Subscription & Support 12MonthsIBM Case Manager Authorized Linux on System z User D0GR4LLValue Unit SW Subscription & Support Reinstatement 12MonthsIBM Case Manager Authorized Linux on System z User E0ARALLValue Unit Annual SW Subscription & Support RenewalIBM Case Manager Authorized Linux on System z User D0NJMLLValue Unit from EMC Documentum Trade Up License + SWSubscription & Support 12 MonthsIBM Case Manager Authorized Linux on System z User D1A6ZLLValue Unit from IBM Case Foundation Workgroup Linux onSystem z Authorized Trade Up License + SW Subscription& Support 12 Months IBM Case Manager EmployeeIBM Case Manager Employee Linux on System z User D0GS1LL


Value Unit License + SW Subscription & Support 12MonthsIBM Case Manager Employee Linux on System z User D0GS2LLValue Unit SW Subscription & Support Reinstatement 12MonthsIBM Case Manager Employee Linux on System z User E0ARQLLValue Unit Annual SW Subscription & Support RenewalIBM Case Manager Employee Linux on System z User D0NJNLLValue Unit from EMC Documentum Trade Up License + SWSubscription & Support 12 Months IBM Case Manager Eligible ParticipantIBM Case Manager Eligible Participant Linux on System z D11GSLLResource Value Unit License + SW Subscription & Support12 MonthsIBM Case Manager Eligible Participant Linux on System z D11GTLLResource Value Unit SW Subscription & SupportReinstatement 12 MonthsIBM Case Manager Eligible Participant Linux on System z E0IDGLLResource Value Unit Annual SW Subscription & SupportRenewal 12 MonthsIBM Case Manager Eligible Participant Linux on System z D11GULLResource Value Unit from EMC Documentum Trade UpLicense + SW Subscription & Support 12 Months IBM Case Manager Add-On for ProductionImaging Edition AuthorizedIBM Case Manager Add-On for Production Imaging D0IDZLLEdition Authorized Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for Production Imaging D0IE0LLEdition Authorized User Linux on System z Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for Production Imaging E0BN7LLEdition Authorized Linux on System z User Value UnitAnnual SW Subscription & Support RenewalIBM Case Manager Add-On for Production Imaging D1A7PLLEdition Authorized Linux on System z User Value Unitfrom IBM Case Manager Workgroup Add-On for PIEAuthorized Linux on System z User Value Unit Trade UpLicense + SW Subscription & Support 12 Months IBM Case Manager Add-On for ProductionImaging Edition EmployeeIBM Case Manager Add-On for Production Imaging D0IE3LLEdition Employee Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for Production Imaging D0IE4LLEdition Employee Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for Production Imaging E0BN9LLEdition Employee Linux on System z User Value UnitAnnual SW Subscription & Support Renewal IBM Case Manager Add-On for PIE EligibleParticipantIBM Case Manager Add-On for IBM Production Imaging D11JKLLEdition Eligible Participant Linux on System z ResourceValue Unit License + SW Subscription & Support 12MonthsIBM Case Manager Add-On for IBM Production Imaging D11JLLLEdition Eligible Participant Linux on System z ResourceValue Unit SW Subscription & Support Reinstatement 12MonthsIBM Case Manager Add-On for IBM Production Imaging E0IEQLLEdition Eligible Participant Linux on System z ResourceValue Unit Annual SW Subscription & Support Renewal 12Months IBM Case Manager Add-On for IBM CaseFoundation AuthorizedIBM Case Manager Add-On for Case Foundation D0IEBLLAuthorized Linux on System z User Value Unit License + SWSubscription & Support 12 Months


IBM Case Manager Add-On for Case Foundation Authorized D0IECLLLinux on System z User Value Unit SW Subscription &Support Reinstatement 12 MonthsIBM Case Manager Add-On for Case Foundation Authorized E0BNDLLLinux on System z User Value Unit Annual SW Subscription& Support RenewalIBM Case Manager Add-On for IBM Case Foundation D1A79LLAuthorized Linux on System z User Value Unit from IBMCase Manager Workgroup Add-On for Case FoundationAuthorized Linux on System z Trade Up License + SWSubscription & Support 12 Months IBM Case Manager Add-On for IBM CaseFoundation EmployeeIBM Case Manager Add-On for Case Foundation Employee D0IEFLLLinux on System z User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM Case Foundation D0IEGLLEmployee Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Case Foundation E0BNFLLEmployee Linux on System z User Value Unit Annual SWSubscription & Support Renewal IBM Case Manager Add-On for IBM CaseFoundation Eligible ParticipantIBM Case Manager Add-On for IBM Case Foundation Eligible D11H3LLParticipant Linux on System z Resource Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for IBM Case Foundation Eligible D11H4LLParticipant Linux on System z Resource Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Case Foundation Eligible E0IDLLLParticipant Linux on System z Resource Value Unit AnnualSW Subscription & Support Renewal 12 Months IBM Case Manager Add-On for ContentManager Enterprise Edition AuthorizedIBM Case Manager Add-On for Content Manager Enterprise D0JUZLLEdition Authorized Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise D0JV0LLEdition Authorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 Months IBM Case Manager Add-On for Content Manager Enterprise E0C8FLLEdition Authorized Linux on System z User Value UnitAnnual SW Subscription & Support RenewalIBM Case Manager Add-On for Content Manager Enterprise D1A7VLLEdition Authorized Linux on System z User Value Unit fromIBM Case Manager Workgroup Add-On for CMEE AuthorizedTrade Up License + SW Subscription & Support 12 Months IBM Case Manager Add-On for ContentManager Enterprise Edition EmployeeIBM Case Manager Add-On for Content Manager Enterprise D0JV2LLEdition Employee Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise D0JV4LLEdition Employee Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for Content Manager Enterprise E0C8HLLEdition Employee Linux on System z User Value Unit AnnualSW Subscription & Support Renewal IBM Case Manager Add-On for CMEE EligibleParticipantIBM Case Manager Add-On IBM Content Manager Enterprise D11KXLLEdition Eligible Participant Linux on System z ResourceValue Unit License + SW Subscription & Support 12 Months IBM Case Manager Add-On IBM Content Manager Enterprise D11KYLLEdition Eligible Participant Linux on System z ResourceValue Unit SW Subscription & Support Reinstatement 12


MonthsIBM Case Manager Add-On IBM Content Manager Enterprise E0IFFLLEdition Eligible Participant Linux on System z ResourceValue Unit Annual SW Subscription & Support Renewal 12Months IBM Case Manager Add-On for FileNetContent Manager AuthorizedIBM Case Manager Add-On for FileNet Content Manager D0JV7LLAuthorized Linux on System z User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for FileNet Content Manager D0JV8LLAuthorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for FileNet Content Manager E0C8JLLAuthorized Linux on System z User Value Unit Annual SWSubscription & Support RenewalIBM Case Manager Add-On for FileNet Content Manager D1A81LLAuthorized Linux on System z User Value Unit from IBMCase Manager Workgroup Add-On for FN CM AuthorizedLinux on System z Trade Up License + SW Subscription &Support 12 Months IBM Case Manager Add-On for FileNetContent Manager EmployeeIBM Case Manager Add-On for FileNet Content Manager D0JV9LLEmployee User Value Unit for Linux on System zLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for FileNet Content Manager D0JVALLEmployee Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for FileNet Content Manager E0C8KLLEmployee Linux on System z User Value Unit Annual SWSubscription & Support Renewal IBM Case Manager Add-On for FNCM EligibleParticipantIBM Case Manager Add-On for IBM FileNet Content D11L1LLManager Eligible Participant Linux on System z ResourceValue Unit License + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for IBM FileNet Content D11L2LLManager Eligible Participant Linux on System z ResourceValue Unit SW Subscription & Support Reinstatement 12MonthsIBM Case Manager Add-On for IBM FileNet Content E0IFHLLManager Eligible Participant Linux on System z ResourceValue Unit Annual SW Subscription & Support Renewal 12Months IBM Case Manager Add-On for ContentFoundation AuthorizedIBM Case Manager Add-On for IBM Content Foundation D11GDLLAuthorized Linux on System z User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11GELLAuthorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Content Foundation E0ID9LLAuthorized Linux on System z User Value Unit Annual SWSubscription & Support Renewal 12 MonthsIBM Case Manager Add-On for Content Foundation D1A87LLAuthorized Linux on System z User Value Unit from IBMCase Manager Workgroup Add-On for Content FoundationAuthorized Linux on System z Trade Up License + SWSubscription & Support 12 Months IBM Case Manager Add-On for ContentFoundation EmployeeIBM Case Manager Add-On for IBM Content Foundation D11GHLLEmployee Linux on System z User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11GILLEmployee Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 Months


IBM Case Manager Add-On for IBM Content Foundation E0IDBLLEmployee Linux on System z User Value Unit Annual SWSubscription & Support Renewal 12 Months IBM Case Manager Add-On for ContentFoundation Eligible Participant D11GLLLIBM Case Manager Add-On for IBM Content FoundationEligible Participant Linux on System z Resource Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Add-On for IBM Content Foundation D11GMLLEligible Participant Linux on System z Resource Value UnitSW Subscription & Support Reinstatement 12 MonthsIBM Case Manager Add-On for IBM Content Foundation E0IDDLLEligible Participant Linux on System z Resource Value UnitAnnual SW Subscription & Support Renewal 12 Months IBM Case Manager Workgroup AuthorizedIBM Case Manager Workgroup Authorized Linux on System z D19Y8LLUser Value Unit License + SW Subscription & Support 12MonthsIBM Case Manager Workgroup Authorized Linux on System z D19Y9LLUser Value Unit SW Subscription & Support Reinstatement12 MonthsIBM Case Manager Workgroup Authorized Linux on System z E0K8HLLUser Value Unit Annual SW Subscription & Support Renewal12 MonthsIBM Case Manager Workgroup Authorized Linux on System z D1A9PLLUser Value Unit from EMC Documentum Trade UpLicense + SW Subscription & Support 12 Months IBM Case Manager Workgroup Add-On forCase Foundation AuthorizedIBM Case Manager Workgroup Add-On for Case Foundation D1A09LLAuthorized Linux on System z User Value Unit License + SWSubscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Case Foundation D1A0ALLAuthorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Case Foundation E0K99LLAuthorized Linux on System z User Value Unit Annual SWSubscription & Support Renewal 12 Months IBM Case Manager Workgroup Add-On forProduction Imaging Edition AuthorizedIBM Case Manager Workgroup Add-On for Production D1A3JLLImaging Edition Authorized Linux on System z User ValueUnit License + SW Subscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Production D1A3KLLImaging Edition Authorized Linux on System z User ValueUnit SW Subscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Production E0KAGLLImaging Edition Authorized Linux on System z User ValueUnit Annual SW Subscription & Support Renewal 12 Months IBM Case Manager Workgroup Add-On forContent Manager Enter Ed AuthorizedIBM Case Manager Workgroup Add-On for Content Manager D1A44LLEnter Ed Authorized Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Content Manager D1A45LLEnter Ed Authorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Content Manager E0KAPLLEnter Ed Authorized Linux on System z User Value UnitAnnual SW Subscription & Support Renewal 12 Months IBM Case Manager Workgroup Add-On forFileNet Content Manager AuthorizedIBM Case Manager Workgroup Add-On for FileNet Content D1A4JLLManager Authorized Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for FileNet Content D1A4KLLManager Authorized Linux on System z User Value Unit SWSubscription & Support Reinstatement 12 Months


IBM Case Manager Workgroup Add-On for FileNet Content E0KAVLLManager Authorized Linux on System z User Value UnitAnnual SW Subscription & Support Renewal 12 Months IBM Case Manager Workgroup Add-On forContent Foundation AuthorizedIBM Case Manager Workgroup Add-On for Content D1A54LLFoundation Authorized Linux on System z User Value UnitLicense + SW Subscription & Support 12 MonthsIBM Case Manager Workgroup Add-On for Content D1A55LLFoundation Authorized Linux on System z User Value UnitSW Subscription & Support Reinstatement 12 MonthsIBM Case Manager Workgroup Add-On for Content E0KB8LLFoundation Authorized Linux on System z User Value UnitAnnual SW Subscription & Support Renewal 12 Months

Charge metric

Part number Program name or PID number Charge metric

IBM Case Manager Authorized 5725-A15 Per User Value UnitIBM Case Manager Authorized 5725-A15 Per User Value Unit for Linux on System z

IBM Case Manager Employee 5725-A15 Per User Value UnitIBM Case Manager Employee 5725-A15 Per User Value Unit for Linux on System zIBM Case Manager Eligible Participant 5725-A15 PA per Resource Value UnitIBM Case Manager Eligible Participant 5725-A15 PA per Resource Value Unit for Linux on System zIBM Case Manager Add-On for FNCM 5725-A15 Per User Value Unit AuthorizedIBM Case Manager Add-On for FNCM 5725-A15 Per User Value Unit Authorized for Linux on System zIBM Case Manager Add-On for FNCM 5725-A15 Per User Value Unit EmployeeIBM Case Manager Add-On for FNCM 5725-A15 Per User Value Unit Employee for Linux on System zIBM Case Manager Add-On for FNCM 5725-A15 PA per Resource Value Eligible Participant UnitIBM Case Manager Add-On for FNCM 5725-A15 Per Resource Value Eligible Participant for Linux on System zIBM Case Manager Add-On for Case 5725-A15 Per User Value Unit Foundation AuthorizedIBM Case Manager Add-On for Case 5725-A15 Per User Value Unit Foundation Authorized for Linux on System zIBM Case Manager Add-On for Case 5725-A15 Per User Value Unit Foundation EmployeeIBM Case Manager Add-On for Case 5725-A15 Per User Value Unit Foundation Employee for Linux on System zIBM Case Manager Add-On for Case 5725-A15 Per Resource Value Unit Foundation Eligible ParticipantIBM Case Manager Add-On for Case 5725-A15 Per Resource Value Unit Foundation Eligible Participant for Linux on System zIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Foundation AuthorizedIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Foundation Authorized for Linux on System zIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Foundation EmployeeIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit


Foundation Employee for Linux on System zIBM Case Manager Add-On for Content 5725-A15 Per Resource Value Unit Foundation Eligible ParticipantIBM Case Manager Add-On for Content 5725-A15 PA per Resource Value Foundation Eligible Participant for Linux on System zIBM Case Manager Add-On for Content 5725-A15 PA per Resource Value Manager Enterprise Edition Authorized for Linux on System zIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Manager Enterprise Edition AuthorizedIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Manager Enterprise Edition Employee for Linux on System zIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Manager Enterprise Edition EmployeeIBM Case Manager Add-On for Content 5725-A15 Per User Value Unit Manager Enterprise Edition Eligible for Linux on System z ParticipantIBM Case Manager Add-On for Content 5725-A15 Per Resource Value Unit Manager Enterprise Edition Eligible ParticipantIBM Case Manager Add-On for PIE 5725-A15 Per User Value Unit AuthorizedIBM Case Manager Add-On for PIE 5725-A15 Per User Value Unit Authorized for Linux on System zIBM Case Manager Add-On for PIE 5725-A15 Per User Value Unit EmployeeIBM Case Manager Add-On for PIE 5725-A15 Per User Value Unit Employee for Linux on System zIBM Case Manager Add-On for PIE 5725-A15 PA per Resource Value Eligible Participant UnitIBM Case Manager Add-On for PIE 5725-A15 PA per Resource Value Eligible Participant for Linux on System z

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs ofEntitlement (PoEs) are based on the number and type of users for the givenprogram. Licensee must obtain sufficient entitlements for the number of UVUsrequired for licensee's environment as specified in the program specific table. TheUVU entitlements are specific to the program and type of user and may not beexchanged, interchanged, or aggregated with UVU entitlements of another programor type of user. Refer to the program specific UVU table.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU PoEs are basedon the number of units of a specific resource used or managed by the program.Licensee must obtain sufficient entitlements for the number of RVUs required forlicensee's environment for the specific resources as specified in the program specifictable. RVU entitlements are specific to the program and the type of resource andmay not be exchanged, interchanged, or aggregated with RVU entitlements ofanother program or resource. Refer to the program specific RVU table.

Notes :

• Some programs may require licenses for the resources available to and theresources being managed by the program. In that case, the following applies.In addition to the entitlements required for the resources used by the programdirectly, licensee must obtain entitlements for this program sufficient to cover theresources managed by the program.

• Some programs may be licensed on a managed basis only . In that case, thefollowing applies. Instead of the entitlements required for the resources usedby the program directly, licensee must obtain entitlements for this programsufficient to cover the resources managed by the program.

Terms and conditions

The information provided in this announcement letter is for reference andconvenience purposes only. The terms and conditions that govern any transaction


with IBM are contained in the applicable contract documents such as the IBMInternational Program License Agreement, IBM International Passport AdvantageAgreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Informationdocument and PoE govern your use of the program. PoEs are required for allauthorized use. Part number products only, offered outside of Passport Advantage,where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to asSoftware Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA)and the associated Agreement for Acquisition of Software Maintenance, whichprovide for support with ongoing access to releases and versions of the program.IBM includes one year of Software Subscription and Support (also referred toas Software Maintenance) with the initial license acquisition of each programacquired. The initial period of Software Subscription and Support (also referred toas Software Maintenance) can be extended by the purchase of a renewal option, ifavailable. These programs have a one-time license charge for use of the programand an annual renewable charge for the enhanced support that includes telephoneassistance (voice support for defects during normal business hours), as well asaccess to updates, releases, and versions of the program as long as support is ineffect.

License Information number

Program name Program number Form number

IBM Case Manager 5725-A15 L-LSAS-97BUJV

The program's License Information will be available for review on the IBM SoftwareLicense Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment,it will conform to its specifications. The warranty applies only to the unmodifiedportion of the program. IBM does not warrant uninterrupted or error-free operationof the program or that IBM will correct all program defects. You are responsible forthe results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on knownprogram defects, defect corrections, restrictions, and bypasses at no additionalcharge. For further information, consult the IBM Software Support Handbook foundat

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licenseeacquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the originallicensee, you may obtain a refund of the amount you paid for it, if within 30 days ofyour invoice date you return the program and its PoE to the party from whom you

http://www.ibm.com/software/sla/sladb.nsf



obtained it. If you downloaded the program, you may contact the party from whomyou acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM InternationalPassport Advantage offering, this term applies only to your first acquisition of theprogram and (2) for programs acquired under any of IBM's On/Off Capacity onDemand (On/Off CoD) software offerings, this term does not apply since theseofferings apply to programs already acquired and in use by you.

Other terms

Volume orders (IVO)

No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage website at


Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance)is included with licenses purchased through Passport Advantage and PassportAdvantage Express. Product upgrades and Technical Support are provided bythe Software Subscription and Support offering as described in the Agreements.Product upgrades provide the latest versions and releases to entitled software andTechnical Support provides voice and electronic access to IBM support organizations,worldwide.

IBM includes one year of Software Subscription and Support with each programlicense acquired. The initial period of Software Subscription and Support can beextended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides youassistance for your routine, short duration installation and usage (how-to) questions,and code-related questions. IBM provides assistance via telephone and, if available,electronic access, only to your information systems (IS) technical support personnelduring the normal business hours (published prime shift hours) of your IBM supportcenter. (This assistance is not available to your end users.) IBM provides Severity 1assistance 24 hours a day, 7 days a week. For additional details, consult your IBMSoftware Support Handbook at


Software Subscription and Support does not include assistance for the design anddevelopment of applications, your use of programs in other than their specifiedoperating environment, or failures caused by products for which IBM is notresponsible under the applicable agreements.

For additional information about the International Passport Advantage Agreementand the IBM International Passport Advantage Express Agreement, visit the PassportAdvantage website at


System i® Software Maintenance applies

No

Variable charges apply

No





Educational allowance available

Not applicable.

Statement of good security practices

IT system security involves protecting systems and information through prevention,detection, and response to improper access from within and outside yourenterprise. Improper access can result in information being altered, destroyed, ormisappropriated or can result in misuse of your systems to attack others. Without acomprehensive approach to security, no IT system or product should be consideredcompletely secure and no single product or security measure can be completelyeffective in preventing improper access. IBM systems and products are designedto be part of a comprehensive security approach, which will necessarily involveadditional operational procedures, and may require other systems, products, orservices to be most effective. IBM does not warrant that systems and products areimmune from the malicious or illegal conduct of any party.

IBM Electronic Services

Electronic Service AgentTM and the IBM Electronic Support web portal are dedicatedto providing fast, exceptional support to IBM Systems customers. The IBM ElectronicService Agent tool is a no-additional-charge tool that proactively monitors andreports hardware events, such as system errors, performance issues, and inventory.The Electronic Service Agent tool can help you stay focused on your company'sstrategic business initiatives, save time, and spend less effort managing day-to-dayIT maintenance issues. Servers enabled with this tool can be monitored remotelyaround the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIXV7.1, Electronic Service Agent is designed to automatically and electronicallyreport system failures and utilization issues to IBM, which can result in fasterproblem resolution and increased availability. System configuration and inventoryinformation collected by the Electronic Service Agent tool also can be viewed on thesecure Electronic Support web portal, and used to improve problem determinationand resolution by you and the IBM support team. To access the tool main menu,simply type smitty esa_main, and select Configure Electronic Service Agent. Inaddition, ESA now includes a powerful web user interface, giving the administratoreasy access to status, tool settings, problem information, and filters. For moreinformation and documentation on how to configure and use Electronic ServiceAgent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces themultiple entry points traditionally used to access IBM Internet services and support.This portal enables you to gain easier access to IBM resources for assistance inresolving technical problems. The My Systems and Premium Search functions makeit even easier for Electronic Service Agent tool-enabled customers to track systeminventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance theWarranty or Maintenance Agreement by providing faster hardware error reportingand uploading system information to IBM Support. This can translate to less wastedtime monitoring the symptoms, diagnosing the error, and manually calling IBMSupport to open a problem record. Its 24x7 monitoring and reporting mean no moredependence on human intervention or off-hours customer personnel when errors areencountered in the middle of the night.



Security: The Electronic Service Agent tool is designed to be secure in monitoring,reporting, and storing the data at IBM. The Electronic Service Agent tool securelytransmits via either the Internet (HTTPS or VPN) or modem, and can be configuredto communicate securely through gateways to provide you a single point of exit fromyour site. Communication is one way. Activating Electronic Service Agent does notenable IBM to call into your system. System inventory information is stored in asecure database, which is protected behind IBM firewalls. It is viewable only by youand IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs areautomatically uploaded to the IBM Support center in conjunction with the servicerequest, you are not required to find and send system information, decreasing therisk of misreported or misdiagnosed errors. Once inside IBM, problem error datais run through a data knowledge management system and knowledge articles areappended to the problem record.

Customized support: Using the IBM ID entered during activation, you can viewsystem and support information in the My Systems and Premium Search sections ofthe Electronic Support website at


My Systems provides valuable reports of installed hardware and software usinginformation collected from the systems by Electronic Service Agent. Reports areavailable for any system associated with your IBM ID. Premium Search combines thefunction of search and the value of Electronic Service Agent information, providingadvanced search of the technical support knowledgebase. Using Premium Searchand the Electronic Service Agent information that has been collected from yoursystem, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contactyour IBM Systems Services Representative, or visit


Prices

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiringproducts from IBM, you may link to Passport Advantage Online for resellers whereyou can obtain Business Partner pricing information. An IBM ID and password arerequired.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representativeor authorized IBM Business Partner for Software Value Plus. Additional information isalso available at


IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers toassist them in acquiring IT solutions. Offerings include financing for IT acquisition,including hardware, software, and services, from both IBM and other manufacturersor vendors. Offerings (for all customer segments: small, medium, and largeenterprise), rates, terms, and availability can vary by country. Contact your localIBM Global Financing organization or visit

http://www.ibm.com/financing



https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller




IBM Global Financing offerings are provided through IBM Credit LLC in the UnitedStates, and other IBM subsidiaries and divisions worldwide to qualified commercialand government customers. Rates are based on a customer's credit rating, financingterms, offering type, equipment type, and options, and may vary by country. Otherrestrictions may apply. Rates and offerings are subject to change, extension, orwithdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines,enables more technology acquisition within current budget limits, permitsaccelerated implementation of economically attractive new technologies, offerspayment and term flexibility, and can help match project costs to projected benefits.Financing is available worldwide for credit-qualified customers.

For more financing information, visit


Order now

To order, contact the Americas Call Centers or your local IBM representative, or yourIBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU(426-4968).

Phone: 800-IBM-CALL (426-2255)Fax: 800-2IBM-FAX (242-6329)Email: [email protected]: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add yourname to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly fromIBM or through authorized Business Partners who invest in skills and high-valuesolutions. IBM customers may benefit from the industry-specific or horizontalsolutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard productannouncements. For a current list of IBM software available under Software ValuePlus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

IBM Watson and Electronic Service Agent are trademarks of IBM Corporation in theUnited States, other countries, or both.

IBM, FileNet, Lotus, Sametime, Cognos, DB2, WebSphere, Passport Advantage,Express, System z, zEnterprise, BladeCenter, System i, AIX and ibm.com are


http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts


registered trademarks of IBM Corporation in the United States, other countries, orboth.

Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.

Other company, product, and service names may be trademarks or service marks ofothers.

Terms of use

IBM products and services which are announced and available in your countrycan be ordered under the applicable standard agreements, terms, conditions,and prices in effect at the time. IBM reserves the right to modify or withdraw thisannouncement at any time without notice. This announcement is provided for yourinformation only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBMrepresentative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

http://www.ibm.com/legal/us/en/

http://www.ibm.com/planetwide/us/