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IBM Blueworks Live Overview and What’s NewBill HahnBPM Solution [email protected] http://IBMBPMDemos.com for more resources
From zero to process excellence award in just one year with IBM Blueworks Live
“I don't remember if we ever talked about this or not. But, we had zero processes when we started with Blueworks Live […] I honestly can say that the Blueworks Live software was on the podium with us when we accepted the award.”
– Business Analyst upon receiving Process Excellence Award
Facilitate the engagement of different roles in process improvement efforts
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“Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.”
– Director of Innovation
“Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.”
– Director of Innovation
“I'd almost say that IBM Blueworks Live has democratized process work.”
– Hospital Administrator
“We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business.”
- Business Analyst
“Helped us on our way to transforming our sales process from reactive to proactive providing us with the standardization, visibility and agility that we need to be competitive.”
– Business Services
"Everyone is engaged in the process and people are participating; it's really worked out very well... Blueworks Live is as easy as it looks.“
– Director of Operations
"We were looking for something that was easy to use, rapid to implement and would provide immediate tangible benefits within a couple of days if not weeks.“
– Director of IT Governance
Developers Rest of IT
Leveraging yourknowledge workers can be a huge opportunity
240x
Business Participants
Collaboration Key to Process Improvement
Over 300,000 processes have been documented to date easily and securely in Blueworks Live
Agility Lever:
Faster process change and integration
If someone asked you where the latest version of a critical process is documented, would you know how to answer?
One shared repository of your most critical business assets
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• Simple enough for the masses, yet feature rich enough to discover and document the most complex processes
• Spend less time searching for and more time finding your latest processes and rules with easy tagging
• Feel at home with single sign on and branding capabilities that give you an increased sense of security and privacy
• Take the guess work out of work by automating simple processes in 90 seconds or less for increased visibility into your operations
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We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business.
LaTeca Fields, Business Analyst at Lincoln Trust
We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business.
LaTeca Fields, Business Analyst at Lincoln Trust
Lincoln TrustPartnering for Process Improvement
Situation • Paper overload: 100,000+ client requests per
month each generating a paper-based process instance
• Knew paper overload was a process problem - but limited IT/Business collaboration prevented improvement
Key Business Outcomes Business took process ownership Blueprinted processes to understand, document, and
improve workflows BPM solution results:$2.2 million in savings to date,
120%ROI in one year, 25% increase in employee productivity, 50% - 75% reduction in cycle times
15,000+ Blueworks Live users are being kept “in the loop” about the latest process changes impacting their businesses
Agility Lever:
Faster process change and integration
If change is required in a daily process, do you know who you need to communicate it to?
Continuous improvement through collaboration
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• Discover, leverage and improve upon each other’s work through collaboration features that take the work out of process improvement
• Standardize the process of process improvement with a prescriptive approach and a shared glossary of terms
• Discover and collaborate with SMEs from within or outside your organization in real time or through playback sessions
• Automatically become part of the “loop” by following the items you care most about
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Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.
Doug Johnson, director of innovation, Presbyterian Westside Healthcare System
Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.
Doug Johnson, director of innovation, Presbyterian Westside Healthcare System
Presbyterian Healthcare ServicesLaying down a foundation for innovation
Situation
To remain at the cutting edge of innovation, Presbyterian Rust Medical Center needed to improve the way it captured, analyzed and documented its day-to-day processes.
Key Business OutcomesImproved employees productivity by approximately 12 timesEnabled employees to become productive and begin creating process flows after just six hours of trainingAllow the hospital to quickly identify gaps and conflicts in its processes
Over 100 reusable templates and over 10 hours of on demand self-paced learning assets have given Blueworks Live business users the “license” to participate hands-on in continuous improvement
Agility Lever:
Faster process change and integration
How do you know that you are rolling out the process changes that will impact the business?
Business led change
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• Documenting and automating processes in the browser is as easy as capturing a bulleted list
• No barriers to a broad user rollout with the power of cloud based scale and zero software install
• Through rich analysis sessions gain actionable insights into areas that need improvement
• Act on the need for change by taking your processes into production with the IBM on-premise BPM suite
Confidential13
Capture Decisions During Process Discovery
Designate an activity as a ‘Decision Task’Designate an activity as a ‘Decision Task’
Create a structured representation of the decision in
a Decision Table
Create a structured representation of the decision in
a Decision Table
IBM Blueworks Live - Decisions
ModelActivities as
Decision Tasks
SpecifyDecision Logic
View / HideDecision Tables in
Documentation
ExportDecision Table details to Excel
Confidential15
IBM Blueworks Live - Policies
Create relationships
between processes and policies
Analyze how policies
apply toprocesses
IBM Blueworks Live - Policies
Discover relationships between policies and
processes
Reference policies and
regulations in existing systems
Store policies and
regulations in business
repository
Attach policy
documentation
IBM Blueworks Live – Glossary
Promoteconsistent use of
preferred terms across your account
Empowerusers to edit and
manage the glossary
Understandwhere terms are
being used
Rename & Merge
duplicate terms to resolve
inconsistencies
IBM Blueworks Live – Industry Templates
Bootstrap your business
discovery efforts with 5 new
industry templates providing capability
decompositions
Leverage discovery maps for
Banking, Healthcare, Insurance,
Manufacturing (PLM), and Telecom
Extendto match the needs of your organization
Demo Screenshots
Confidential20
How is Process Discovery done today?
‣Figure it out yourself‣Lock the team in a
conference room for day(s)‣Sticky notes‣Butcher paper‣Whiteboard drawings‣Back and forth till you finally
understand your process‣Scribe it all down‣Convert it to a
diagram/drawing
Confidential21
Focused on participation
Single repository, built for process
Easy for novices, rich enough for experts
Confidential22
BlueworkLive.com Simple Enough for Novices…Rich Enough for Experts“Process Discovery…Blueprint your process”
QS BFSBW>PD L
Coach BFS
BD Search
ILOG S ILOG 1
ILOG 2 All-in-One PD PP PO OF OptimizationProcess Portal
BW Collab BPM 75 Adv Integration BPM75 a Snap Depl 2
SnapDesignSandboxbwl sbwl m Designer Portal Optimizer
BW>PD S
bw bpm e2eiS1
iS2
Social OF
Social Hir
Hiring
HR BFS
PD CollabProcRulesEv
DM1 DM1 DM1
Confidential23
The simplest way to get started with BPM
Process Discovery“Modeling for Documentation”
The quickest way to deliver robust process applications
Process Implementation“Modeling for Execution”
http://BlueworksLive.com
IBM Business Process Mgr v7.5
QS BFSBW>PD L
Coach BFS
BD Search
ILOG S ILOG 1
ILOG 2 All-in-One PD PP PO OF OptimizationProcess Portal
BW Collab BPM 75 Adv Integration BPM75 a Snap Depl 2
SnapDesignSandboxbwl sbwl m Designer Portal Optimizer
BW>PD S
bw bpm e2eiS1
iS2
Social OF
Social Hir
Hiring
HR BFS
PD CollabProcRulesEv
DM1 DM1 DM1
Confidential24
Process Discovery, Modeling & Analysis
Process Center
Shared Model OptimizeDesign
Execute
Business Analyst
Analyzeand Improve
Process Optimizer
Worker
Process Portal
Process Coach UIs
Execute and Monitor
Manager
Process Portal
Import Process ModelBusiness Modeler
Process Designer
Model for Execution
BPM in Action Rapid, Agile and Iterative
Confidential25
BPM Roles-based Development – Rapid, Agile and Iterative
Worker
BPM Developer
Business Analyst
Manager
Administrator
Process ModelerBPM
Shared ModelProcess Center
Process Designer
Process PortalAdmin Console
OptimizeDesign
Execute
Process Inspector
Process Designer
Process Optimizer
Process Portal
Scoreboards
UI Screen Flow Coaches
• Collaborative platform
• Iterative, shortened development cycle
• What you model IS what is executed!
• Single, Shared process model
• Lower technical effort (less time, cost, risk)
• Simplicity with Sophistication(Attractive to BOTH Business and IT)
Integration Developer
Integration Designer
BlueworksLive.com
Confidential26
Process Center
Process Server
Decision Center
Decision Server
IBM BPM and Decision Management Key Products
Confidential27
Confidential
BPM Process Discovery & Modeling in the Cloud• Blueprint Process Modeling for inventory & mapping• Knowledge sharing & collaboration• Process analysis & prioritization
BPM Process Modeling & Implementation• Rapid process application development• Continuous process improvement• BPM program management
Education, Enablement and on-demand Services• Quick Win Pilots• Role-based education & mentoring• Expert Services when and where they’re needed
Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services
http://BlueworksLive.com
http://IBMBPMDemos.com
http://www.ibm.com/developerworks/websphere/services/
Confidential28
Get started right now
• 30 day free trial, unlimited in the cloud! http://BlueworksLive.com
• Whitepapers / Redbooks: BlueworksLive Guide: http://www.redbooks.ibm.com/redpieces/abstracts/redp5111.html?OpenDecisions/Rules Discovery w/ BWL: http://www.redbooks.ibm.com/abstracts/redp4993.html?Open
• See BlueworksLive Demos: • YouTube Demos Collection:
http://SmarterProcessDemos.com
