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IBM AnyPlace Kiosk 4838
Operating System Installation Guide for
Models 3xx, 5xx, 7xx, and 9xx
GA27-4371-01
���
IBM AnyPlace Kiosk 4838
Operating System Installation Guide for
Models 3xx, 5xx, 7xx, and 9xx
GA27-4371-01
���
Note
Before using this information and the product it supports, be sure to read the general information under “Notices” on page 9.
August 2008
You can order IBM publications through your IBM representative or the IBM branch office that serves your locality.
Requests for copies of this publication and for technical information about IBM products should be made to your IBM
Marketing Representative. Publications are not stocked at the address that is given below.
This publication is available on the IBM Retail Store Solutions Web site.
1. Go to www.ibm.com/solutions/retail/store.
2. Select Support at the left side of the Web page.
3. Select Publications.
A form for reader’s comments is provided at the back of this publication. If the form has been removed, address your
comments to:
Department ZBDA
Retail Store Solutions Information Development
IBM Corporation
PO Box 12195
Research Triangle Park, North Carolina27709-9990
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2007, 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . v
Who should read this guide . . . . . . . . . . . . . . . . . . . . . v
How this guide is organized . . . . . . . . . . . . . . . . . . . . . v
Related publications . . . . . . . . . . . . . . . . . . . . . . . v
Providing feedback . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1. Installing Microsoft Windows XP . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Updating BIOS . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configuring BIOS setup . . . . . . . . . . . . . . . . . . . . . 1
Installing the operating system . . . . . . . . . . . . . . . . . . . 1
Chapter 2. Installing Microsoft Windows Vista . . . . . . . . . . . . . 3
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 3
Updating BIOS . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuring BIOS setup . . . . . . . . . . . . . . . . . . . . . 3
Installing the operating system . . . . . . . . . . . . . . . . . . . 3
Chapter 3. Installing the drivers . . . . . . . . . . . . . . . . . . 5
IBM AnyPlace 5xx, 7xx, and 9xx Models required drivers . . . . . . . . . . 5
IBM AnyPlace 3xx Models required drivers . . . . . . . . . . . . . . . 5
Chapter 4. Troubleshooting . . . . . . . . . . . . . . . . . . . . 7
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 10
© Copyright IBM Corp. 2007, 2008 iii
iv IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
About this guide
This guide describes how to install the base operating system environment on the
Microsoft® Windows® AnyPlace® Kiosk. From this point on, the kiosk will be referred
to as IBM® AnyPlace Kiosk.
Who should read this guide
This guide is intended for anyone who installs the operating system for the IBM
AnyPlace Kiosk.
How this guide is organized
This guide is organized as follows:
v Chapter 1, “Installing Microsoft Windows XP,” on page 1 describes the Windows
XP installation procedures.
v Chapter 2, “Installing Microsoft Windows Vista,” on page 3 describes the
instructions for installing Windows Vista.
v Chapter 3, “Installing the drivers,” on page 5 describes the drivers required for
your installation.
v Chapter 4, “Troubleshooting,” on page 7 describes possible causes of the most
common issues encountered during installation.
Related publications
The following IBM publications are also available from the IBM Retail and Store
Solutions web site at www.ibm.com/solutions/retail/store/support/html/pubs.html.
v IBM 4838 AnyPlace Kiosk Planning, Installation and Service Guide for Models
3xx, 5xx, 7xx, and 9xx, GA27-4369
v IBM AnyPlace Kiosk 4838-3xx Planning, Installation and Service Guide,
GI11-8340
v Safety Information – Read This First, GA27-4004
Diagnostic programs that are media independent are downloadable from the IBM
Retail and Store Solutions web site at www.ibm.com/solutions/retail/store/. The use
of generic drivers from manufacturer web sites is not recommended.
© Copyright IBM Corp. 2007, 2008 v
vi IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click
Publications. Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
v Print and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include a reference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
© Copyright IBM Corp. 2007, 2008 vii
viii IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Chapter 1. Installing Microsoft Windows XP
The Microsoft Windows XP installation process fully supports the IBM AnyPlace
Kiosk. Follow the instructions on this page to install Microsoft Windows XP.
Requirements
The following components are required for the installation:
v Windows XP CD-ROM
v USB Keyboard and Mouse
v External USB CD-ROM Drive
Updating BIOS
1. Obtain the latest BIOS update for the IBM AnyPlace Kiosk from the IBM Retail
Store Solutions support page, www.ibm.com/solutions/retail/store/support/.
2. Use your preferred method for updating the BIOS.
3. After updating the BIOS, choose Load Optimized Defaults in BIOS setup.
Configuring BIOS setup
To configure BIOS setup, complete the following steps:
1. Power on the system and enter BIOS setup by pressing the DEL key during
POST.
2. Enter the Advanced BIOS Features menu.
3. Under the Boot Device selections, make the following changes:
v First Boot Device: CD-ROM
v Second Boot Device: Hard disk drive
Installing the operating system
Follow these steps to install the operating system:
1. Insert the Windows XP Professional CD-ROM in to the drive and power on the
system.
2. Follow the on-screen prompts to complete the installation.
3. Install the required drivers and patches for the operating system.
© Copyright IBM Corp. 2007, 2008 1
2 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Chapter 2. Installing Microsoft Windows Vista
The Microsoft Windows Vista installation process fully supports the IBM AnyPlace
Kiosk. Follow these procedures to install the operating system.
Requirements
The following components are required to complete the installation:
v Windows Vista DVD-ROM
v USB Keyboard and Mouse
v External USB DVD-ROM Drive
Updating BIOS
1. Obtain the latest BIOS update for the IBM AnyPlace Kiosk from the IBM Retail
Store Solutions support page, www.ibm.com/solutions/retail/store/support/.
2. Use your preferred method for updating the BIOS.
3. After updating the BIOS, choose Load Optimized Defaults in BIOS setup.
Configuring BIOS setup
To configure BIOS setup, complete the following steps:
1. Power on the system and enter BIOS setup by pressing the <DEL> key or
tapping the touch screen twice during POST.
2. Enter the Advanced BIOS Features menu.
3. Under the Boot Device selections, make the following changes:
v First Boot Device: CD-ROM
v Second Boot Device: Hard Disk drive
Installing the operating system
1. Insert the Windows Vista DVD-ROM into the drive and power on the system.
2. Follow the on-screen prompts to complete the installation.
3. Install the required drivers and patches for the operating system.
© Copyright IBM Corp. 2007, 2008 3
4 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Chapter 3. Installing the drivers
The IBM AnyPlace Kiosk contains many components that require specialized drivers
to function properly. Install the required drivers in the order shown for your IBM
AnyPlace model number.
Note: You must reboot the system between each driver installation.
You can always find the latest supported drivers for the IBM AnyPlace Kiosk at the
IBM Retail Store Solutions support site, www.ibm.com/solutions/retail/store/support.
This is the only supported source of drivers for the IBM AnyPlace Kiosk.
IBM AnyPlace 5xx, 7xx, and 9xx Models required drivers
v VIA 4-in-1 Driver
v Wired Ethernet Driver
v Video Driver
v Touch Screen Driver
v Audio Driver
v Wireless Ethernet Driver
v Windows Operating System Patches – Visit the Microsoft Windows Update
support site for the latest patches at http://windowsupdate.microsoft.com/
Attention: Failing to install all of the required drivers might have an adverse
impact on the stability and performance of the system.
IBM AnyPlace 3xx Models required drivers
v Wired Ethernet Driver
v VIA 4-in-1 Driver
v Video Driver
v Touch Screen Driver
v Audio Driver
v Windows Operating System Patches – Visit the Microsoft Windows Update
support site for the latest patches at http://windowsupdate.microsoft.com/
Attention: Failing to install all of the required drivers might have an adverse
impact on the stability and performance of the system
An optional driver patch is available to enable S3 power saving mode.
© Copyright IBM Corp. 2007, 2008 5
6 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Chapter 4. Troubleshooting
The table below lists some of the most common issues you might encounter during
the installation of Microsoft Windows XP. Follow all directions in this guide to avoid
any unnecessary problems.
Symptom Resolution
Error: No Operating System Found v Ensure that Windows setup has run.
v Make sure the partition where Windows is
installing is set to active.
v Check the BIOS setup boot device list.
Touch screen not working. v Plug in USB mouse.
v Allow system to detect mouse.
v Reboot your system.
For additional support, see the following resources:
v IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/
v Microsoft Help and Support, http://support.microsoft.com/.
© Copyright IBM Corp. 2007, 2008 7
8 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Notices
References in this publication to IBM products, programs, and services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not that only IBM’s product,
program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any of IBM’s intellectual property rights may be used
instead of the IBM product, program, or service. Evaluation and verification of
operation in conjunction with other products, except those expressly designated by
IBM, are the user’s responsibility.
IBM may have patents or pending patent applications covering the subject matter in
this document. The furnishing of this document does not give you any license to
these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any other country
where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states
do not allow disclaimer of express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any
time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product and use of those Web sites is at your own risk.
Information concerning non-IBM products was obtained from the suppliers of those
products, their published announcements or other publicly available sources. IBM
has not tested those products and cannot confirm the accuracy of performance,
compatibility or any other claims related to non-IBM products. Questions on the
capabilities of non-IBM products should be addressed to the suppliers of those
products.
© Copyright IBM Corp. 2007, 2008 9
Trademarks
IBM, the IBM logo, AnyPlace Kiosk, and AnyPlace POS Hub are trademarks of IBM
Corporation in the United States or other countries or both.
Microsoft and Windows, are trademarks or registered trademarks of Microsoft
Corporation.
Linux is a trademark of Linus Torvalds in the U.S., other countries, or both.
Intel, Intel Inside (logos), MMX and Pentium are trademarks of Intel Corporation in
the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks
of others.
10 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Readers’ Comments — We’d Like to Hear from You
IBM AnyPlace Kiosk 4838
Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx
Publication No. GA27-4371-01
We appreciate your comments about this publication. Please comment on specific errors or omissions, accuracy,
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