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Cultural Challenges inScandinavian, Saudi Arabia, Japan

Antony 27062

Dina 27069Ishwarya 27074

Praveena K S - 27099

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Scandinavia

Nordic countries Denmark

Norway

Sweden Iceland

Faroe Islands

Finland

Greenland

land Islands

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Scandinavia

Jantes law - Modest and not 'think big

Honesty and sincerity

Egalitarian

Women are highly respected in business Separate their business and personal lives

First name only

Shake hands first come first served basis

firm, direct eye contact and a smile

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Scandinavia

Business Transactional / informal Do not need long-standing personal relationships Do not require face-to-face contact

Business meetings and negotiations Make appointments at least two weeks in advance Punctuality, Trust Respect knowledge and experience

Plan well Decisions never made in the first meeting Avoid high-pressure sales tactics

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Scandinavia

Communication straightforward and relieson facts

No difficulty disagreeing with people butdecisions are consensus-driven

Avoid hype or exaggerated claims in yourpresentation

Do not interrupt when someone is speaking

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RELATIONSHIP AND RESPECT

- Building lasting and trusting personal relationships

- Constant business interface

- Importance of status

COMMUNICATION- Short, simple sentences

- Quiet, gentle tones

- Proxemics- Confrontation and disagreement

- Gestures and body language

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MEETINGS

- scheduling

- attendees details

- Introductions(Addressing , handshakes)- Exchange of cards

- 1st few meetings

NEGOTIATIONS- Competitive yet compromising

- Use of personal relationships

- Pace of negotiation

- Deceptive Techniques- Emotional Negotiations

- Bribery

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AGREEMENTS AND CONTRACTS

- Binding on parting

- Verbal agreements

- International agreements with offsets

WOMEN IN BUSINESS- Glass ceiling

- Counter productive confidence

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OTHER IMPORTANT THINGS TO KNOW

- Impeccable appearance

- Tea

- Israel, Women and internal extremists - A Big

NO!!

- Avoid Overpraising!!!

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Japan Facts and Stats

Location: Eastern Asia, east ofthe Korean Peninsula.

Population: 127.56 Mn (till2009)

Ethnic Make-up: Japanese 99%,others 1%

Religions: observeboth Shinto and Buddhist 84%,

other 16%

Japanese is the sixth mostspoken language in the world

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Japanese Way of life

Business

CardsBusiness

Negotiation

Business

Meeting

Etiquette

Relationsh

ips &

Communic

ation

'Face

Factor

Non

Verbal

communic

ation

Hierarchy

&

Harmony

in

Japanese

Society

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Business Rules & Etiquettes

Addressing any issue by going straight to the point -> insensitive or rude Speaking too much during meetings -> sign of immaturity Silence -> a part of the communication process.

CommunicationStyle

Centered on group processes Decisions take longer, step-by-step processDecision MakingStyle

Centered on group processes and Teamwork focus more on long-term goals & huge investment in R & D

Socialize after-office hours on a regular basis. Engaging in open disputes or conflicts -> embarrassing or demeaningWorking style

Male dominant working cultureGender Roles

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Dos and Don'ts

Don'ts being late tossing name cards across the table or writing on them pressing too hard too soon for some kind of a commitment

Dos Bowing slightly at introductions, exits Studying the persons business card.

Follow up, say thank you through email/fax/letter Introduction through someone who is respected by

customer

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Greet Hofstede Model A comparison

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TUSEN TAKK