Ian Baker29a The Moor Melbourn, Royston, SG8 6ED | 07709398723 | ianbaker2308@gmail.com

An accomplished manager, with experience of managing events, projects and training, developed in a major international retailer. Proven to be extremely customer focused, and able to manage and motivate a team. Treats people like they want to be treated and is a great communicator, both written and verbal.

AREAS OF EXPERTISE

Learning and development Developed and delivered eLearning and face to face training solutions for the commercial teams in

Tesco Head Office.

Developed and delivered blended training material for stores on all aspects of merchandising, including; ‘know your stuff’ training cards/ interactive eLearning/regional roadshows for store managers.

Leadership and people management Managed teams both in and outside of work; 10 stock controllers who scheduled goods in to a

national distribution centre. 15 volunteers as chairman of a local village fete committee. 15 Games Makers in the Event Services department at Excel, London, as an Olympic Games Maker Team Leader in 2012.

I delegate to allow team members to get on with work without micro managing, and arrange regular update meetings to check progress and listen to issues.

Communication Presented to all levels of the business, from directors to shop floor colleagues. Compered team

days with 100 people and presented monthly new starter induction events with over 75 people attending.

Often needed to adapt the agenda on the day depending on the audience and the availability of guest speakers at team days or new starter sessions.

Enjoys working in a team and with different people, a team player, always ready to help.

Project Management Researched the ‘as is’ for a number of projects, this research formed the benchmark for proving

the improvement in Key Performance Indicators.

Project managed, tested and delivered new merchandising ways of working for Tesco stores.

Responsible for improving store merchandising training.

Organising and planning Planned projects and events by taking account of possible changes and setbacks and produced a

kick off presentation to gain the sponsorship of senior management. Used a project and work plan that included dates and milestones so progress could be tracked. Studied the impacts of the project and allocated resources accordingly. Managed the cross-functional work team and presented detailed results and proposals to the steering group.

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KEY ACHIEVEMENTS

Direct loads of produce from Spain to Tesco distribution centres; commercial benefit of full loads, one day fresher product to customers.

Project management, development, testing and delivery of the retail element of a new operating model for the merchandising department in Tesco; this new operating system allows shop floor colleagues to do their job better, through more timely information on range changes and improved merchandising plans.

Merchandising regional roadshows for store managers, UK and Ireland; Store managers became closer to the process and they understood the importance of merchandising accurately. Key Performance Indicators for accurate plans increased.

Wine Warehouse Fulfilment; identified the opportunity to use the Tesco supply chain for the delivery of wine by the case to stores, and dotcom vans for onward delivery to customers. Turned this opportunity into a realistic solution. Customers were able to order cases of wine on line and have them delivered to their home for the first time.

Chairmanship of my local village fete; our local community enjoy a value for money day out and profits are delivered back to local causes. (Approx. £5,000 per year).

RECENT WORK EXPERIENCE

Commercial Training Manager | Tesco Head Office Welwyn Garden City Jun 2015 to Oct 2016

Merchandising Training Manager | Tesco Jan 2013 to Jun 2015

Merchandising Project Manager 2008-2013 | Tesco Jan 2008 to Jan 2013

Pre 2008Numerous roles working for Tesco PLC(June 1983 – 2008)

Trainee/Assistant Depot Manager- 1983-1988 Stock Control Manager – Fresh/Non Food Distribution Centre 1988-1995 Primary Distribution Manager Non Food/Fresh Food 1995-1998 Supply Chain Project Manager 1998-2000 Tesco.Com Business Development Manager 2000-2003 Stock Control Project manager 2003-2008

EDUCATION & QUALIFICATIONS

Ramsden School for Boys, 1972-1978.

O-levels in English/English Literature and Sociology

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