Iaitam2010 slemm

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27 Countries, 15 Languages, 37,000 Assets, and a Million Problems

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Scott Lemm, Architect: Asset ManagementTechTeam Global Inc.

◦ CITAM, CSM

◦ Public & Private Sector Efforts

◦ Mid-Market and Enterprise Clients

◦ Total Asset Management Approach

Value Based

Business Service Management View

ITIL Aware

◦ IAITAM Speaker since 2005

◦ Volunteer in the ITAM/SAM Industry

ISO 19770

CODiE Judge

MHEC Executive Board

◦ Healthy Disregard of the Impossible

IAITAM 2010 Annual Conference & Exhibition

Managing Assets GloballyIntroduction

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Case Introductions

Where To Begin?

Methodology◦ Governance

◦ Fulfillment

◦ Auditing

◦ Active Asset Management

◦ Disposition

◦ IT Financial Management

Closing◦ Links

◦ Questions


Managing Assets GloballyTopics

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3 Global OrganizationsMultiple Countries: 25+

Multiple Languages

Assets: 35,000 +

Past 2 Years

“Corn” – Industrial Manufacturing◦ Tools: CA CMDB, CA APM, Sassafras K2

◦ InSourced

“Soy” – Fashion House◦ Tools: BMC SDE, LANDesk, AssetTrack

◦ Managed Service

“Wheat” – Conglomerate◦ Tools: Belarc, CA CMDB, CA ITCM, CA Spectrum

◦ Managed Service


Managing Assets GloballyCase Introductions

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What Do We Do?


Managing Assets GloballyWhere To Begin?

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What Is Our Focus?◦ Compliance

◦ Provide Value

◦ Service Management


Managing Assets GloballyWhere To Begin?

7IAITAM 2010 Annual Conference & Exhibition

● Identify What We Have – Fulfillment, Auditing, Disposition

● Identify How We Use What We Have – Active Asset Management

● Reporting - Governance

● Optimization – Active Asset Management, Financial Management

ITAM Maturity

Optimized

Quantitatively Managed

Managed

Foundation Integration

Incomplete

Managing Assets GloballyMethodology

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Policy◦ Software Use (Personal, Harvest) ..………

◦ Hardware Use ………………………………..

Process vs. Tool◦ ITAM Process ………………………………...

Process vs. Procedure◦ Procedures Support Process ……………...

Language & Training◦ Single Business Language …………………

◦ Global Scheduling …………………………..

◦ Recorded Presentations ……………………


Managing Assets GloballyMethod: Governance

Responsibility – “The Value Stops Here”

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Purchasing◦ Service Catalog ……………………...………

◦ ITAM Part of Request/Approval …….…..

◦ Research Existing Resources ……………..

◦ Research Capable Alternatives …………..

◦ Receive & Manage Software Media ………

◦ Receive HW Paperwork Upon Shipping …

◦ Internal Allocation ………………………….

◦ Identify Model Issues (Tickets) …………..

◦ Test New Resources Pre-Production ……

◦ Document Trends …………………………..

◦ Document Savings ………………………….


Managing Assets GloballyMethod: Fulfillment


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Shipping/Receiving◦ Automated Notifications …………………..

◦ Automated Updates to Repository ………

Contract Management◦ Centralized Digital Repository .……….....

◦ Link Repository to Asset Records ……….

◦ Identify Key Contract Language …………

Lease/Warranties◦ Centralized Management ………………….

◦ Global Provider ……………......................

◦ Automated Notifications …………………..


Managing Assets GloballyMethod: Fulfillment


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Inventory – Taxes, Taxes, Taxes◦ Inventory Records by Country ……………

◦ Financials by Country ………………………

Software Audits◦ Process for 100% Coverage ….….………..

◦ Actual 100% Coverage …………….………

◦ Smart Phones – Future Will Resemble The Past

Policy …………………………………………….. Stipend …………………………………………..

Physical Audits◦ Scanner .………......................................

◦ Integrated Scanner ………………………….


Managing Assets GloballyMethod: Auditing


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Software Control◦ On Network …………………………………..

◦ Off Network ………………………………….

◦ Granular Control ……………………………

◦ Failed Launch Reporting …………………..

◦ Trending ………………………………………

Software Distribution◦ Involved in Software Process ……………..

◦ Automated Toolset (single/mass) .……...

Hardware Distribution◦ Involved in Hardware Process ……………


Managing Assets GloballyMethod: Active Asset


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Usage Monitoring – Use What You Need

◦ Work Council Process ……………………..

◦ Hardware Utilization: Servers ……………

◦ Hardware Utilization: VM ………………….

◦ Hardware Utilization: Desktops …………

◦ Hardware Utilization: Printers ……………

◦ Hardware Utilization: Network …………..

◦ Software Utilization: Never Use ………….

◦ Software Utilization: Rarely Use ………….

◦ Software Utilization: Project Based ……..

◦ Software Utilization: Lease ………………..


Managing Assets GloballyMethod: Active Asset


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Software Harvesting◦ Tools (removal) ………………..……………

Hardware Cascade◦ Stock Management …………………………

◦ Issue Tracking ……………………………….

◦ Trending ………………………………………

Disposal – You Get What You Pay For

◦ Security Goal …………………….…………..

◦ Image Goal ………………………..………….

◦ Profit Goal …………………………………….

◦ Central vs. Regional …………...…………..


Managing Assets GloballyMethod: Disposition


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Forecasting◦ Software Use Trends ...………..…………..

◦ Hardware Use Trends ……………………..

◦ Issue (Ticket) Counts ………………………

◦ Issue Costs …………………………………..

◦ By Country ……………………………………

Usage/Request Trending◦ SW Projected Growth by Version ..………

◦ SW Variance +/- ……………………………

◦ HW Projected Growth by Model ….………

◦ HW Variance +/- ……………………………

◦ By Country ………………….………………..


Managing Assets GloballyMethod: Financial Mgmt


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Scorecard – Key Metrics◦ Cost of Unused Software …………………

◦ Cost of Low Use Software …………………

◦ Cost of Unused Hardware …………………

◦ Cost of Harvested Software ………………

◦ Cost of Software Compliance Targets .…

◦ Cost of Cascade Hardware ………………..

◦ Cost of Stock/Warehoused Hardware …..

◦ Cost of Active Hardware …………………..

◦ Cost of Missing Hardware …………………

◦ Cost of Issues (Tickets) ……………………


Managing Assets GloballyMethod: Financial Mgmt


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Scott Lemm: http://www.linkedin.com/in/scottlemm

Companies Mentioned:◦ AMI (AssetTrack): http://www.assetmgi.com/

◦ Belarc (BelManage) : http://www.belarc.com/

◦ BMC (SDE): http://www.bmc.com/

◦ CA (UAPM, CMDB, ITCM, Spectrum): http://www.ca.com/

◦ LANDesk: http://www.landesk.com/

◦ Ombligo: http://www.ombligo.com/

◦ Sassafras (K2): http://www.sassafras.com/


Managing Assets GloballyClosing: Links

http://www.linkedin.com/in/scottlemm

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Managing Assets GloballyClosing: ?

Documents

Iaitam2010 slemm