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I-SUITE101
I-SUITE BASICS
• Install I-Suite• Server• Clients
• Setup Initial Admin User• Create Database• Add Users• Create Additional Admin User• Create I-Suite Users
• Setup Auto Backups• Create Incident• Manual• ROSS Import
Install I-Suite
Server
Initial Server Setup (Create Admin User)
Create Database
Add I-Suite UsersCreate Additional
Admin userSetup Auto
BackupsCreate Incident
ROSS Import
Manually Add
Install I-Suite
Clients
PAUSE FOR INSTALL
INSTALLATION
• Install with Administrative Privileges• Powerbroker
• Accept Install Shield defaults• Watch the Microsoft SQL
Server Setup progress window
• A successful install of SQL is shown by a next to each step
• A failed step identified with an X is serious and will require an uninstall/reinstall
UNINSTALLING
• Uninstall through the I-Suite program
• All Programs>I-Suite>Uninstall I-Suite
• Stop the SQL Services if prompted through SQL Manager
• After reboot check that SQL fully uninstalled
• Manually uninstall if necessary• http://
support.microsoft.com/kb/909967
• Revo Uninstall Utility
If any SQL files remain after
uninstall. They will need to be
uninstalled manually. Refer to
Website for uninstall order.
SERVERName: ServerIP: 10.6.5.1
(Local)\ISuite2Database: TREE
CLIENT TWOName: ServerIP: 10.6.5.16
SERVER\ISuite2Database: TREE
CLIENT THREEName: ServerIP: 10.6.5.17
10.6.5.1\ISuite2Database: TREE
IP: 10.6.5.20
0
CLIENT OneName: ServerIP: 10.6.5.15
SERVER\ISuite2Database: TREE
Firewalls Disabled
BASIC NETWORKING
NETWORKING COMPLEXITIES
• DHCP vs. Static IP• Routers and Switches• Wireless• Security• Not stable for I-Suite
• Firewalls• Windows Firewall• Antivirus Firewall• Disable or Create Exceptions
• Hardware• Various Operating Systems• Team Kits• Rentals• Terminal Services• Agency Machines
CONNECTION ISSUES
• Server not available = Connection issue to the server• Ping the server• Disable Firewall• Windows and Antivirus
• Create firewall exceptions• sqlservr.exe• sqlbrowser.exe
• Login failed = I-Suite User Account Issue• Account is not enabled• Incorrect User Name• Incorrect Password
I-SUITE TIPS
• Never change the server name after install• Windows 7• Run as Administrator• Run in XP Compatibility Mode
• Understand the .ini files• Isuite.ini• User.ini
• Special characters in user name• Do not use a comma
• Special characters in database name• Only use an underscore• Some characters (“, ‘, #) can be confused with SQL Statements
• Failed Backup Message• Contact the helpdesk and ask for your issue to be escalated to an I-Suite
SME immediately• Moving Database• Create/Restore using a backup• Never detach a database until you verify that you have a working backup
QUESTIONS?
I-SUITE TIPS / HANDOUTBACK TO BASICS ACCORDING TO DONNA
• Never change the server name after install• Windows 7• Run as Administrator• Run in XP Compatibility Mode
• Understand the .ini files• Isuite.ini• User.ini
• Special characters in user name• Do not use a comma
• Special characters in database name• Only use an underscore• Some characters (“, ‘, #) can be confused with SQL Statements
• Failed Backup Message• Contact the helpdesk and ask for your issue to be escalated to an I-Suite
SME immediately• Moving Database• Create/Restore using a backup• Never detach a database until you verify that you have a working backup
Login failed = I-Suite User Account Issue
Server not available = Connection issue to the server