Humber River Hospital Community Report 2014

CONTENTS

Providing quality patient care for a

diverse urban community within an

ambulatory care centre and acute care

hospital.

OUR MISSIONReinventing patient care, optimizing

health in our diverse community.

OUR VISION

We believe in an organization where the dignity, integrity and

diversity of all are respected at all times. Our practices and

behaviours will reflect the values of:

• Compassion

• Professionalism

• Respect

OUR VALUES

Transition Planning

Facts and Figures

12

Our Green Hospital10

13

Aspen Grove Art Glass14

Operations27

Executive Leadership25

Message from our Board Chair

and our President & CEO

Accreditation Canada

OLA Accreditation

Our New Hospital

5

6

Mission, Vision, Values4

7

8

Our Volunteers

Student Volunteers

Plan Group

20

Apotex Donation16

Community Partners19

22

23

MISSION, VISION, VALUES4

EXECUTIVE MESSAGE 5

A MESSAGE FROM OUR BOARD CHAIR AND OUR PRESIDENT & CEO

The measure of accountability for any hospital

is both simple and complex at the same time.

It is found in the answer to one question: did

this hospital give its patients exemplary clinical

care, and did they do it with caring and

respect? If a hospital can answer yes, then it

has successfully met its responsibility to its

patients and its community.

But how do you know what the answer to that

question truly is? At Humber River Hospital we

have many internal strategies and benchmarks

for ensuring the care we provide to patients is

of the highest possible quality. Each one

measures our performance against the latest

standards for hospital care or operating

efficiency. To bring even more rigour to our

quality review initiatives, we regularly validate

this work by subjecting it to unbiased

examination from external healthcare experts.

This past year we undertook several such

examinations. In one, our Laboratory Services

Team received a full Four Year Accreditation

from their Ontario Laboratory Accreditation

(OLA) assessment.

Surveyors from the OLA were at Humber to

review the performance of both the Finch and

Church site laboratory sections against over

five hundred quality standards. With scores of

over 98% and 97% respectively, both labs

demonstrated the competency and integrity of

our Laboratory Services Program.

In another, four Accreditation Canada

surveyors spent a week reviewing our

organization’s policies and practices across all

levels: for safety; for quality of care; for fiscal

responsibility. They interviewed staff,

physicians, patients, families and community

partners. And they judged Humber River

Hospital worthy of Accreditation with Exemplary Standing – their highest possible

Award.

To be awarded Exemplary Standing by Accreditation

Canada is something all Canadian hospitals strive for – to

receive it speaks volumes about the dedication and skill

of our staff, physicians and volunteers, and about the

quality of care they provide every day for our patients and

their families.

Results such as these Accreditation decisions say that

patients can be confident they will receive the excellent

clinical care they need from our hospital. It says that this is

a group steadfast in their mission to provide that care with

compassion and with caring. It says that this is a hospital

team you can believe in.

PRESIDENT & CEOBOARD CHAIR

RUEBEN DEVLIN, M.D.PAUL ALLISON

ACCREDITATION CANADA6

ACCREDITED WITH

“EXEMPLARY STANDING”

with a 100% compliance score for all Required

Organizational Practices. This result places

Humber firmly among the top performers in the

country.

The decision letter from Accreditation Canada

reads in part: “This achievement demonstrates

your organization’s determination and

commitment to ongoing quality improvement.

We applaud your leadership, staff, physicians

and accreditation team members for their efforts

and dedication to the provision of safe, quality

health services.”

And at our survey debriefing the lead surveyor,

Andrew Williams, spoke of the Humber River

Hospital team’s “passion and commitment to

quality and to doing what is right for patients.”

On March 26, 2014, Accreditation

Canada announced its final decision

resulting from their latest Accreditation

survey at Humber River Hospital:

Accreditation with Exemplary Standing. This is the highest possible

Award that can be obtained under the

Accreditation survey process for

Canadian hospitals.

An independent, not-for-profit

organization, Accreditation Canada is

the national body charged with

evaluating healthcare organizations

across Canada, including hospitals,

against more than 2,000

comprehensive standards for quality

and safety. Our hospital scored 98.3%,

98.3% COMPLIANCE RATE WITH

MORE THAN 2,000 ACCREDITATION

STANDARDS; AND A 100%

COMPLIANCE RATING WITH ALL

ACCREDITATION CANADA REQUIRED

ORGANIZATIONAL PRACTICES

OLA ACCREDITATION 7

In addition to their contributions to our Accreditation

Canada success, our Laboratory Services Team

received a full Four Year Accreditation from their

Ontario Laboratory Accreditation (OLA) assessment.

Surveyors from the OLA were at Humber River to

review the performance of both the Finch and

Church site laboratory sections against over five

hundred quality standards.

Among these were quality goals, management

commitment, communication within and outside the

laboratory, client satisfaction and sound reporting

practices. With scores of 98% and 97% respectively,

both labs demonstrated the competency and

integrity of our Laboratory Services Program.

The surveyors made many positive comments at

their debriefing. In particular they noted how

impressed they were by how “the good internal

working relationships and team cooperation showed

throughout their work.” The surveyors also pointed to

the great work done on quality management: how

the staff was “‘strict’ with each other in a good way to

ensure quality performance.”

LABORATORY

ACCREDITATION

SUCCESS: DEMONSTRATING

COMPETENCY AND

INTEGRITY

The approval of our hospital’s

redevelopment plans presented a

unique opportunity for Humber

River Hospital to push the

envelope during the planning,

design and construction phases

– to bring to life the hospital

facility our community needs and

deserves. This past year saw the

results of that work really take

shape as our new building rose

to full height, with the exterior

cladding mostly finished.

From the start of the planning

process for the new Humber

River, the work needed to be

ground-breaking. The planning

and design had to result in a

hospital that will still be relevant

30 years from now, capable of

adapting to new work flows and

future technologies.

So the core design question

became ‘does this element

support one or more of our

project vision elements (Lean,

Green and Digital) to help us

create a patient-centred care

environment within a workplace of

distinction? And as work

progressed this year, one of the

answers to that question began

to become clear - connectivity.

“Our work on the new hospital this past year was focused on supporting the future delivery of high-quality, efficient, safe patient care. Most of all, it was about putting the patient at the centre of their care in a real and meaningful way.”

Barb Collins, COO and Redevelopment Lead

OUR NEW HOSPITAL

OUR NEW HOSPITAL8

OUR NEW HOSPITAL 9

For example, electronically

connecting patients to all

aspects of their care became

a priority. Monitoring and

treatment equipment

connected to you or your

smart bed will automatically

record information about you

and alert the care team of

abnormal results or activity.

You may use your smartphone

to connect to the hospital.

Once in your inpatient room,

the bedside terminal allows

you to see your health record,

with test results, images and

notes about your progress. It

also allows access to email,

food menu, health education

videos, room climate and

window shading controls and

online entertainment – all this

and more.

In our new hospital, families

will also be connected to the

care process like never before.

The videoconference feature

lets patients communicate with

them any time day or night,

without disturbing others,

because most inpatient rooms

are single-bedded rooms. And

should they choose, there’s

space built into each inpatient

room for a family member or

friend to spend the night

comfortably.

Our work on the new hospital

this past year was focused on

supporting the future delivery

of high-quality, efficient, safe

patient care. Most of all, it was

about putting the patient at the

centre of their care in a real

and meaningful way. It is about

reinventing patient care.

Building a patient and family

friendly hospital is priority one for

Humber River Hospital’s planning

team. Being community friendly is

also very important to us, and our

approach to environmental

sustainability and campus design

shows this in a very meaningful

way.

The new hospital will be a green

building, incorporating the latest

in environmental sustainability

concepts. The construction is on

track to meet the Tier 1

requirements of Toronto’s Green

Standard, and we are confidently

looking to achieve LEED® Gold

certification.

An emphasis on natural lighting

use, reflective and green roofing,

and other environmental

strategies will reduce energy use

by more than 40% in our new

building over the ASHRAE model.

PCL has been working with

recycled and locally sourced

building materials, and 75% of

construction waste has been

diverted from landfill.

The installation of low-flow

bathroom fixtures and irrigation

cisterns will reduce the use of

water by 35% compared to our

current facilities.

In addition, patients will benefit

from improved air quality with

the use of 100% fresh air and

low Volatile Organic

Compound emission finishes

throughout the building.

Staff will be encouraged to use

alternative transportation

through the hospital’s

partnership with Smart

Commute Toronto, with bicycle

parking and showers, as well

as vehicle charging stations.

Thanks to our green approach,

the new Humber River Hospital

will help reduce CO2 by

roughly 20,000 tons annually.

That’s the same as taking

about 4,000 cars off the road.

The new hospital is surrounded

by a welcoming,

community-friendly campus. It

features native,

drought-resistant plants,

healing gardens and walking

paths, public art and a

community piazza, all part of

our goal to be not just a great

hospital, but a great neighbour

as well.

OUR GREEN HOSPITAL10

A PATIENT’S STORY:IN THEIR OWN WORDS

A PATIENT’S STORY 11

My 79 year old father had major surgery and was discharged yesterday. I was at my father's side from the pre-op procedure, to the recovery room, to ICU and finally to the third floor inpatient unit.

First of all I want to thank my father's surgeon Dr. Alexander Iskander for his excellent work during office visits and the actual surgery.

I would also like to thank the ICU doctor who was very thorough when speaking to me. I believe his name was Dr. Cooligan. I also want to thank the nurses in recovery who were respectful and did their job very well. Special thanks to Raj in ICU who was wonderful.

Finally a very big thank you to the nurses on the 3rd floor, especially

Rinechia, Stella, Josie, Lina and Lizzy. I was impressed with everyone that we came across on the 3rd floor.

Once again thank you to all for their hard work.

LouisaLouisa

TRANSITION PLANNING:SAFE. SEAMLESS. SUCCESSFUL.

October 18, 2015 will be opening day for Humber River

Hospital!

To ensure a smooth transition to our new building,

Humber River has retained the services of a Canadian

firm famous for successfully moving hospitals: Health

Care Relocations (HCR). Among the high profile hospital

moves HCR has coordinated are the Niagara Health

System, Walter Reed Hospital in Washington, Bridgepoint

and the UCLA Medical Centre in Los Angeles.

Across the organization, our Transition Planning Teams

are hard at work with HCR, preparing for moving day,

where timing is not only crucial but critical, and careful

preparation is at the core of a successful, safe move.

Our moving plan will be in place months in advance, and

there's a period of four to five months before the official

opening to ready the hospital for the actual move. The

hospital will be operational before the first patient enters

its doors, and the entire transition has to be seamless.

TRANSITION PLANNING12

FACTS AND FIGURES

OUR NEW HOSPITAL:FACTS & FIGURES

13

million kilograms of rebar

(concrete reinforcing steel)

installed

1.075 metres of water line installed

829

percent fresh air

throughout

entire building

100equivalent savings in

tons of CO2

due to green initiatives20,000

cubic metres

of concrete

poured123,270

doors in the new building

6,600

75percent

construction

waste

diverted from

landfill

40percent

less energy

consumption

35percent

less water

used

80air handling units in

the building

CONNECTING WITH OUR PATIENTSAND OUR COMMUNITY

ASPEN GROVE ART GLASS14

THE ASPEN GROVE SYMBOLIZES THE SHARED BELIEF IN A UNITY CONNECTING THE

RICH DIVERSITY OF HUMAN CULTURES, SOCIETIES AND RELIGIONS.

EACH TREE STANDS AS AN INDIVIDUAL, YET IS CONNECTED TO THE WHOLE.

ASPEN GROVE

The new Humber River Hospital is designed to

complement the local streetscape and architecture,

and to fit into the neighborhood in a real and

meaningful way. The most visible of these design

elements, located along both the north and south

exposures of the new building, is our Graphic Art

Glass architectural feature: Aspen Grove.

Throughout time Aspen Groves have been embraced

by many cultures as symbols of unity and of strength

through diversity. This art glass installation celebrates

our connection with our patients, our community and

each other: each diverse member a part of the larger

entity, joined together for the benefit of all.

The art glass will also be featured prominently as a

design element within our new hospital’s

Spiritual Centre.


First, I must tell you about the nursing care for my mother while on the 6th floor. My mother was cared for by the best nursing care I have ever seen. I must tell you your staff is the best.

Marisa, the nurse on the 6th floor, is one of the most caring individuals I have ever met.

This lady is not only a great nurse, but a great person. She is outstanding. And I have to say there is a great lady working in your food area, Saleema, she is such a great person. Very good at what she does, but also very caring, such an individual you would be hard pressed to find.

I was a supervisor for Toronto police, I am now retired, however, if I had these people on my shift, it would truly be a treasure.


JohnJohn

APOTEX PLEDGES$10 MILLION TO SUPPORTTHE NEW HUMBER RIVERHOSPITAL

A HEALTHY INVESTMENT16

“Apotex, as an organization, and Jack Kay personally, have been dedicated to this community and our hospital for over 20 years. This latest gift is yet another tangible expression of their commitment to making community investments that have meaningful results.”

Dr. Rueben Devlin, HRH President & CEO

In August, Apotex Inc.

announced a major gift in

support of the Emergency

Department at the NEW

Humber River Hospital.

Apotex President & COO Jack

Kay joined our President &

CEO, Rueben Devlin, Health

Minister Deb Matthews and

friends of Apotex and the

hospital at the construction

site of the new hospital to

make the announcement.

As Mr. Kay noted, “with our

headquarters in Ontario and

over 3,000 employees in the

hospital catchment area, this

hospital is very important to

Apotex. We have had a long

association with HRH and

many of our employees have

benefitted from the care

provided at the hospital.

This is why we are proud to

support Humber River Hospital

with a significant gift of $10

million in support of the

Hospital Foundation’s $225

million capital campaign.”

The new hospital’s Emergency

Department will be named in

recognition of Apotex’s

generosity. It is expected to

see over 114,000 visits in the

first year of operation.


My 9 year old daughter chipped a bone in her finger and we have been to Emergency and fracture clinic a number of times over the last 2 weeks.

I am completely impressed with the care we received from both the Emergency and fracture clinic.

I apologize I did not get the names of your staff to thank them personally. However,

thank you to the 2 ladies at triage for joking around with my daughter and making her smile; to the registration desk for adding a little fun to the process; and to the nurse and doctor in Emergency for your very fast and friendly care.

To the fracture clinic, we had interaction with 4 individuals that absolutely went above and beyond. The young

lady at reception, the nurse as well as Val and the other gentlemen in the cast area. One young man even offered to buy me a coffee.

A job very well done! Thank you.


TonyTony


A PATIENT’S STORY18

I was a patient in your hospital with Dr. Hagen. I must say the quality of care I received was exceptional. I had already heard that Dr. Hagen was a great surgeon, and Dr. Glazer runs a great program.

But what stands out was the high quality of the nursing care I received. The three nurses who looked after me were Jennifer, Gylanne and Derrick.

Jennifer is a gentle sensitive caring woman who obviously cares deeply for her patients. Gylanne showed me a no-nonsense attitude combined with a real desire to listen and help. And Derrick was amazing... he shows a real dedication to his work.

All these nurses displayed a strong caring attitude that does them credit.

Thanks to them I am well on the way to recovery and am reaping the benefits of this life changing surgery.

Please pass on to them my sincere thanks and my thanks to you for listening.

PeterPeter

YORKDALE + HUMBER RIVER:SHOWCASING THE FUTURE

CIBC MAKES A HEALTHYINVESTMENT IN THE NEWHUMBER RIVER HOSPITAL

A HEALTHY INVESTMENT 19

“Big thanks to every member of the Yorkdale team for their help with this terrific day of community engagement. We were thrilled to partner with such an outstanding organization, and to work with such great people.”

Barb Collins, COO and Redevelopment Lead

Yorkdale Shopping Centre chose Humber

River Hospital as their partner for

Canada’s first Giving Tuesday on

December 3rd – a day designed to

encourage charitable giving and

volunteering during the holiday season.

Yorkdale provided space for a display

featuring our Da Vinci robotic surgery

simulator. Shoppers were invited to stop

by and try the simulator for themselves.

Shoppers were able to make donations

on their mobile device, and our friends at

Yorkdale donated $1 for every re-tweet

with the hashtag #YorkdaleGivesBack.!

Representatives from CIBC gathered at

the construction site of our new hospital

last year to celebrate CIBC’s generous

pledge of $500,000 in support of our

Foundation’s Capital Campaign.

“With a community investment focus on

Kids, Cures and Community, we are

proud to support the Humber River

Hospital Foundation,” Senior Vice

President Larry Tomei said. “We’re

committed to working with organizations

that support those living with cancer;

research into early detection and

advanced treatment methods; and

ultimately towards finding a cure.”

The new hospital’s Cancer Centre waiting

room will be named in recogintion of

CIBC’s investment in our community.

OUR VOLUNTEERS

OUR VOLUNTEERS:AN IMPORTANT ROLE

From our very first days Humber River volunteers and the

Volunteer Association have been a vital part of our hospital.

Through every minute they’ve shown tremendous

compassion and caring for each patient who walked

through our doors.

Last year, those minutes totaled more than 67,000 hours

across more than 50 areas of the hospital. They also

launched Volunteer Student Alliance programs at both the

University of Toronto and York University. And joined with

Plan Group, one of our partners on the new hospital, to

create the first corporate volunteer program at Humber.

Last summer twenty-nine Humber volunteers received

Ontario Volunteer Service Awards, presented by the

Province in celebration of their commitment and outstanding

contributions to volunteerism.

Everyone at the Hospital, from the Board of Directors down,

sincerely appreciates their ongoing support. Our volunteers

play an important role in making us a very special place.

20


I just wanted to show my appreciation and thanks for all the wonderful care I received before, during and after my surgery in Humber River Hospital.

My surgeon was Dr. Heller; he is a wonderful man and an exceptional surgeon. The nursing staff on the 5th floor was very professional, quick, knowledgeable and top notch in all. I wish I could remember all their names!

Ronald is an excellent therapist as well as the physiotherapy assistants. I could not have made the progress I did without the expert help of my therapist Christine who was so patient, gentle and had a smile at all times, no matter how tedious I was!

Could you please relay my thanks and appreciation to all involved? Everyone works so hard they

deserve to know this was a job excellently done! I will always remember this experience with admiration for everyone in the hospital and my eternal thanks.


JacquelineJacqueline

STUDENT VOLUNTEERS:RAISING AWARENESS

STUDENT VOLUNTEERS22

“Student volunteers play an important role in our plan to engage youth and have them ‘grow up’ with Humber River Hospital. The students are a passionate and energetic group who are committed to promoting Humber River on campus and in the community”

Louisa Ceci, Manager, Volunteer Services.

Last year, students from York

University and the University of

Toronto each launched a

Student Alliance (HRHSA) club

affiliated with the Humber River

Hospital Volunteer Association.

Their goal is to strengthen the

relationship between students

at the universities and our

hospital through their

partnership with the Volunteer

Association. Each HRHSA

strives to enrich the lives of the

student body while raising

awareness and funds for

Humber River Hospital through

on-campus social and

academic events.

The student clubs participate

in orientation week, organize

campus activities, set up

displays and run information

tables to promote awareness

about Humber River and the

club. In November the U of T

club hosted a volleyball

tournament, and the table at

York University is directly in

front of a large wall, which has

a large banner highlighting our

new hospital.

In their first year of operation

the two clubs raised close to

$2000 through events such as

fashion shows, samosa and

bake sales, and pub nights.

Recruitment has already

grown to over 300 members.

CORPORATE VOLUNTEERS:HELPING AT-RISK YOUTH

CORPORATE VOLUNTEERS 23

As a redevelopment project

partner, Plan Group is

coordinating the installation of the

data communications and

electrical systems needed to

support our ICAT infrastructure.

As a donor, Plan Group has

committed $250,000 to the

Hospital Foundation.

But CEO Bill Kurtin wanted to do

more than donate: “we didn’t just

want to hand over a cheque,” he

explains. So Bill asked Pina

Lostritto, his Executive Assistant,

to act as a liaison between Plan

Group and Humber River

Hospital. “Since Plan Group has

an interest in helping at-risk

youth,” Pina says, “we decided

we wanted to volunteer with the

Child and Adolescent Mental

Health Unit.”

So, three nights a week, three

members from a group of 14 Plan

Group volunteers socialize and

play with the kids. For those

hours, the kids aren’t thinking

about their treatment or being in

hospital. They’re just focused on

having fun with the Plan Group

volunteers. This can range from

playing cards or ping pong, doing

art work, or talking quietly in a

corner. Sometimes, the

volunteers and teens engage in a

two hour sing along, showcasing

the unique talents of these kids

“We call ourselves the elite

playing squad,” says Pina.

Doris Galas, Clinical Manager in

the Child and Adolescent Mental

Health Program, says that “the

experience has been absolutely

amazing. To have people taking

the time to come and spend

quality time with the kids, and

making their time here more

meaningful, is very valuable and it

means a lot.”

The Plan Group volunteers even

surprised the Unit with presents

at their Christmas party. “Things

like new movies, a large supply of

popcorn, a karaoke machine, and

arts and crafts supplies,” says

Doris. “The Plan Group volunteers

help make the lived experience

on the unit easier for the kids.”

“The experience has been absolutely amazing. To have people taking the time to come and spend quality time with the kids, and making their time here more meaningful, is very valuable and it means a lot.”

Doris Galas, Clinical Manager, Mental Health Program



I was a day surgery patient at Humber River Hospital for an Arthroscopy procedure on my knee.

I have to say I have walked away with a great deal of praise and respect for the staff as well as appreciation and thanks for the care I received.

I was tremendously comforted by the warmth of the staff and well, they were just

always smiling and ensuring I was looked after.

Dr. Cayen came out to see me in the holding room, explain again what he would be doing in surgery and on being wheeled into the OR, speaking with the anaesthetist and nurses, I felt in very good hands.

Waking up in the recovery room was another excellent

experience. I made sure I remembered the name of that Nurse... it was Debbie Moore. She was so cheerful, warm and caring; it was like having my own mother looking after me.

A very big thank you to HRH.

LoisLois

EXECUTIVE LEADERSHIP 25

HUMBER RIVER HOSPITALEXECUTIVE LEADERSHIP

2013-2014

Paul Allison, Chair

Donna Battiston

Craig Baxter

Frank Fazzari

Donald Loeb

Paul Mantini

James O’Sullivan

Deborah Pankhurst

Michael Pittana

John Rogers

John Rossetti

Viki Scott

Trevor Smith

Rochelle Stenzler

BOARD OF DIRECTORS

Dr. Rueben Devlin (President & CEO)

Dr. Jack Barkin (Chief of Staff)

Dr. Marc Sherkin (President, Medical Staff Association)

Mirella Quattrin (President, Volunteer Association)

Margaret Czaus (Chief Nursing Officer)

Eddy Battiston (Chair, Foundation Board)

EX-OFFICIO MEMBERS

Chair Paul Allison

Vice-Chair John Rossetti

Vice-Chair Craig Baxter

Treasurer John Rogers

Secretary Dr. Rueben Devlin

President Dr. Rueben Devlin

OFFICERS

SENIOR MANAGEMENT

TEAM

Dr. Rueben Devlin

President & CEO

Barb Collins

Chief Operating Officer

Margaret Czaus

Chief Nursing Officer

Scott Jarrett

Vice President, Patient Services

Anthony DiCaita

Vice President, Finance &

Chief Financial Officer

Kevin Wilson

Vice President, Human Resources

and Organizational Effectiveness

Dr. Ray Martin

Vice President of Medical and

Academic Affairs

Dr. Jack Barkin

Chief of Staff



I want to say thank you for the great care my daughter has been receiving on Paediatrics.

The Nurses there have been so kind, thorough and Professional! It is just wonderful especially because when you are worried about your child, this makes things so much easier.

I'd also like to thank our Pediatrician Dr. G. Miller, whom we adore, respect, and admire so much for his enormous knowledge and great treatment of Emily!

Also I'd like to thank Dr. Hagen and his Resident & Clerk for seeing Emily so quickly, and giving us quick answers to her treatment.

What could have been a much more difficult time here due to Emily's illness, was made much easier by HRH's staff, treatment, and over all atmosphere!

Thank you so much.

AntonietaAntonieta

OPERATIONS 27

Ministry of Health Funding$ 293,999,119

HOSPITAL OPERATIONS YEAR ENDED MARCH 31, 2014

Revenue

Expense

$ 347,055,451

$ 347,026,021

$ 29,430NET OPERATING SURPLUS/(DEFICIT) BEFOREAMORTIZATION OF BUILDING (NET)

2013/2014 REVENUES

PATIENT ACTIVITY 2013/2014 2012/2013

SURGICAL CASES 2013/2014 2012/2013

32,089

111,003

364,255

Inpatient Weighted Cases

Emergency Visits

Ambulatory Outpatient Visits

3,038

487

31,736

105,241

353,461

3,425

439

Births

Dialysis Patients

6,767Inpatient

34,477

6,705

34,542Day Surgery

TOTAL 41,244 41,247

Patient Services$ 29,456,913

Ancillary$ 18,169,280

Other Revenues$ 5,430,139

85% 8%

5% 2%

Salaries and Employee Benefits$ 245,026,788

2013/2014 EXPENSES

Medical and Surgical Supplies$ 25,322,710

Drug Costs$ 16,766,958

Supplies and Other Expenses$ 59,909,565

71% 7%

5% 17%

Medical Program$ 72,363,607

2013/2014 EXPENSES BY PROGRAM

TOTAL $ 347,055,451

TOTAL $ 347,026,021

TOTAL $ 347,026,021

Dialysis Program$ 28,921,250

Surgical Program$ 55,689,505

Women’s/Children’s Health Program$ 16,740,370

21% 8%

16% 5%

Clinical Support Services$ 60,592,769

Mental Health Program$ 10,759,558

17% 3%

Emergency and Ambulatory Program$ 22,516,870

Other Services$ 79,442,092

6% 23%

THE ASPEN GROVE SYMBOLIZES THE SHARED BELIEF IN A

UNITY CONNECTING THE RICH DIVERSITY OF HUMAN

CULTURES, SOCIETIES AND RELIGIONS.

EACH TREE STANDS AS AN INDIVIDUAL, YET IS CONNECTED

TO THE WHOLE.

FSC

Documents

Humber River Hospital Community Report 2014