Humber College Fall 2013 Training Calendar

hrs.humber.ca/learning

Fall 2013

Learning & Organization DevelopmentStudents are at the heart of everything we do at Humber College. All of us are

engaged in supporting, promoting, and delivering an exceptional student

experience, directly or indirectly.

Learning and Organization Development team supports this goal by researching best

practices, and designing, developing, and delivering a wide variety of workshops,

seminars, and professional development opportunities for all employees.

We strive to ensure that every workshop we offer is job-related, skills-based,

current and delivered in an engaging, learner-centered manner. Workshops are

led by either in-house facilitators or external consultants. Topics are modularized

so they can be expanded if required to more fully meet the needs of the particular

employee group.

Humber’s vision for the future is Leadership in Polytechnic Education. We invite

you to participate in the professional development and training activities designed

to help you be successful in making this vision a reality.

This document is available in an alternate format upon request.

Envision

and plan for future,

develop strategies

and plans, build

organizational

culture to support

performance.

Attract,

develop and

retain top

talent; senior,

mid-level, new

and emerging

leaders.

Provide

resources,

toolkits,

workshops,

speakers and

coaching regarding

change.

Workshops

and team

development

sessions to build

team identity and

strengthen team

effectiveness.

Develop

individual

learning and

development plans

through workshops,

coaching and

mentoring.

Learning and Organization Development

at Humber

1

Learning

Organization Development

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Developing knowledge, skill and ability

Supporting individual and team development

Enhancing productivity and performance

Building organizational capacity for leadership, change and innovation

Developing the organization to ensure that it is resilient and vibrant

Building and maintaining a positive organizational culture and climate

Ensuring alignment with Humber's strategic priorities

Kate Sikerbol,

Gordon Nicoll,

Maureen Martin-Edey,

Director, Organizational Effectiveness

Manager, Training & Development

Training Coordinator

Fosterstrategic

perspective

Enhanceleadership

ability

Buildcapacity

for change

Teams

Developteam

collaboration

Learning

Supportindividual

learning anddevelopment

Strategy Leadership Change

Photo credits: Cover - Maureen Martin-Edey. SSAW - Ryan Patterson.

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Spring 2013 Statistics

In Spring 2013 the average

workshop satisfaction score

was 93%.

These statistics

include Mental Health First

Aid Training that took place in

Spring 2013.

Please note:

In FY 12/13 average training

days per employee group were:

Administration 3.5 days,

Support Staff 3 days and

faculty 1.15 days.

FY 12/13 Average Training Days Per Employee Group

TrainingDays

3.5 DaysAdministration

1.15 DaysFaculty

3 DaysSupport Staff

In Spring 2013 total training

hours were close to 3600

with 517 participants overall.

A breakdown of the numbers

in detail follows. Support staff

participated in a total of 1830

hours, administrative staff

participated in a total of 1082

hours and our faculty 650 hours.

Adm

inFT F

aculty

Support

Corporate Training Hours

Spring 2013 Spring 2012

2000180016001400120010008006004002000

Spring 2013

Participation rate for support staff

during Spring 2013 was 41%.

The admin participation rate was

51% and faculty participation

rate was 20%.

Adm

inFT F

aculty

Support

Participation Rate by Employee Group

Spring 2013 Spring 2012

Spring 2013

60%50%40%30%20%10%0%

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Humber’s Tuition Assistance ProgramAre you interested in furthering your education?

Working towards a certificate, diploma or degree?

$1,000 per fiscal year

tuition fee costs only

Humber provides financial reimbursement of tuition fees if:

full-time

career-related Humber’s mission, strategic

direction and goals

accredited post-secondary institution

successful


Humber’s strongest asset is our employees – talented people who strive to provide a rich

learning-centred experience for our students. Many employees, life-long learners

themselves, actively engage in opportunities to stay ahead of changes in their field and

enhance their knowledge, skills and abilities. To further foster this environment of

continuous learning, Humber provides some measure of financial help for those pursuing

their professional development goals with this Tuition Assistance Program.

A maximum of per employee is available and is reimbursed for

.

You are a employee of Humber: support, admin or faculty.

The course is and congruent with

.

The course is delivered by an .

You are in completing the course.

Please go to for further details and application form.

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In Fiscal year 2012/2013

70 submissions were approved

(Support Staff 29,

Administration 19, Faculty 22)

to support the continuing

education and development

of Humber employees.

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0

AdministrationSupport Staff Faculty

Knowledge at your Fingertips - Anytime - Anywhere

Below are the e-learning courses currently available:

Professional Communications Certificate

Customer Service

Business Professional Certificate

Team Learning

Please note:

E-learning is a developmental tool that you can utilize in your own time and at your own

pace. E-learning is not intended to replace instructor-led training courses; it is designed to

supplement traditional methods and provide a greater opportunity for your skill development.

All you need to do is register for these programs using the fall 2013 training registration

form to receive your Skillsoft user ID and password.

Managing Your Email

Targeting Your Message

Getting Results by Building Relationships

Enhancing Listening Skills

Customer Service Fundamentals: Building Rapport in Customer Relationships

Internal Customer Service

Customer Service: Dealing With Confrontation and Conflict

Customer Service: Over The Phone

The Process of Negotiation

Understanding Processes

Being an Effective Team Member

Courses take between 1-3 hours to complete.

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E-learning

5

Awareness of the External Environment

Organizational Awareness

Planning/Program Planning

Continuous Improvemen

Business Development

Financial Accountability

. Understands educational

trends and developments at a local, provincial, national and/or international

level; including external customer needs, community demographics,

regulatory requirements, labour market and other workforce related issues.

. Demonstrates a well-developed

understanding of internal college environment, including structure,

systems, products and services, administrative requirements, short and

longer term directions and internal “customer” needs.

. Establishes directions, objectives and

resources needed to respond to short and longer term program needs

and opportunities. Ensures others understand, are focused and working

towards common goals.

t. Proactively look for opportunities to improve

the way work is done at an individual, team or unit level. Improves

programs and services to promote greater efficiency, cost effectiveness,

community access. Develops and implements strategies to maximize

financial and human resources.

. Supports College’s ability to maximize current

revenue opportunities, find new sources of revenue growth. Reviews

action against the strategic plan and promotes new ideas to expand the

role of the college. Gathers market intelligence to support business

development initiatives.

. Uses various tools and models to support

planning, monitoring and analysis of financial objectives. Implements

effective financial management policies, procedures and practices. Takes

responsibility for budgeting and expenditure control.

Strategic

Management

Competencies are defined as underlying characteristics of individuals that are causally

related to superior performance in a job or situation. They describe enduring ways of

thinking or behaving, generalized across situations and are based on knowledge, skill,

attitudes & values. The management and support staff competencies help identify staff

training needs related to job performance.

Management Competencies

Competencies

Communication Skills

Listening Skills

. Presents information, ideas or concepts in a

manner that is responsive to audience considerations and effectively

communicates both the content and intent, in verbal and written

communications. Uses various questioning techniques to discover

answers, stimulate discussion and obtain desirable outcomes.

. Observes and listens in order to grasp both the facts and

the feelings. Probes for information/ideas through appropriate questions or

by using effective interviewing techniques. Understands/responds to

feelings underlying the words to bring about constructive changes.

Communication

Skills

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Persuasiveness

Decision-Influence

. Ability to influence, convince or persuade others to act

on information or recommendations. Provides arguments or rationale,

presentation or negotiation skills to change viewpoints and support

course of action in best interests of the college and its clients.

. Effectively influences decision-makers in accepting

necessity for taking action involving significant commitments or where

success cannot be guaranteed. Uses strategies such as experts or third

parties, or builds and solicits informal support with key stakeholders, for

ideas and processes to be approved.

Influence Skills

Management Competencies

Relationship Management

Team Building

Manage & Develop Human Resources

Conflict Resolution

. Builds and maintains formal and informal

networks, relationships/partnerships with stakeholders, clients and

customers which are important to the achievement of work objectives.

Builds trust to ensure effective interactions with clients, and develops

contacts that will further the college’s interests in the short and long term.

. Encourages and manages the team to work effectively

together for a common purpose. Understand the concepts of group

dynamics, applying facilitative and motivational techniques to build upon

or integrate individual efforts and strengthen group processes. Promotes

joint goal-setting and problem solving.

. Manages to maximize and

achieve full potential of human resources through effective management

and development of staff. Assesses competency gaps, recognizes and

leverages talent. Provides constructive feedback, committed to performance

management principles including ongoing staff coaching and development.

. Recognize, diagnose and correct the causes of

potential dissatisfaction. Examines, investigates, discusses and identifies

issues, plans and implements appropriate course of action to resolve

disagreements or conflicts with/between parties using diplomacy.

People Skills

Problem-Solving

Creativity and Innovation

. Demonstrates the ability to break down issues or data

into component parts to determine their relevance to work requirements.

Diagnoses the underlying causes of the problem and seeks

practical/workable solutions.

. Creates new ideas or approaches to work-

related issues or assignments, thinking beyond the boundaries of what is

known or proven. Able to work with few or no precedents effectively and

to handle related uncertainty and challenges proactively.

Creative

Problem-Solving

Demonstrates organizational and planning skills, setting high standards

and accountability for own performance. Organizes and plans work to

ensure best use of time. Handles multiple concurrent demands,

establishes priorities and determines necessary action.

Organizational

Skills

Stays current with, and applies new tools/technologies, methods,

techniques and principles that make up a field of work or the

technical/professional discipline related to the position.

Technical/Profess

ional Knowledge

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Knowledge and ability to access and apply specialized knowledge to the

job at hand, which results in better service to our customers, students

employees, and enhances productivity. This includes knowing and using

information of a legislated nature, college systems, and specific college

information that impacts the employee’s area of responsibility.

College

Knowledge

Support Staff Competencies

The ability and attitude/desire to help and serve others by meeting or

exceeding student/customer expectations. This involves seeking

information about the real, underlying needs of the student/customer,

providing information, service, or advice in a prompt and friendly way;

taking personal responsibility for correcting gaps in service delivery

promptly and non-defensively, and dealing in a respectful, win/win way

with diverse and culturally different people.

Customer Service

Skills

The ability to present and receive information in the most appropriate,

effective and professional manner with a variety of colleagues and

customers/students. The knowledge of, and skill in, human relations

practices; the ability to establish and maintain good workplace

relationships in a respectful way that results in high morale, productivity

and student/employee success.

Communication/

Interpersonal

Skills

The ability to effectively supervise/influence project team. The knowledge

and ability to inspire and maintain high levels of enthusiasm, motivation

and commitment, in a productive, effective, and respectful manner. This

results in the achievement of a shared vision, goals and superior

performance through working with, and influencing others. Includes

supervisory skills such as planning, delegating, training, problem solving,

decision-making, conflict management, team building.

Project Team/

Supervisory Skills

The ability to research and identify opportunities, analyze, plan, problem-

solve and help develop a service or product in support of departmental

objectives and strategies. Involves risk-taking, generating creative

solutions, and planning to overcome challenges.

Entrepreneurial

Skills

The knowledge and ability to manage one’s own time, stress, health, work

style, image and career development for peak performance and

satisfaction on the job.

Time/Self-

Management

The demonstrated ability to use a variety of computer software to

efficiently and effectively prepare documents, process and convey

information. The demonstrated ability to use workplace technology to

enhance productivity.

Computer/

Technical Skills

Employee Well Being

Creating Your Financial Road

Map – Lunch & Learn

Office Ergonomics

Score High with your

Nutritional Colours!

Setting and Achieving Your Goals

Stress Mastery (Stress Map)

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48

49

50

51

Business Professional

Certificate Overview

An Introduction to MS

Outlook 2010

MS Excel - Introduction

MS Excel - Intermediate/Advanced

MS Publisher

Creating Effective Business Plans

Finance for Non-Financial

Administrators

Understanding Processes -

E-Learning

The Process of Negotiation -

E-Learning

Getting Organized With Outlook

Time Mastery

LinkedIn

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34

35

36

37

38

39

39

40

41

42

42

Business Skills

Calendar

Registration Form

52

55

Team Learning

13

14

14

15

16

16

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Building Team Success

Crucial Conversations

Facilitation Skills – Making

Meetings Work

Franklin Covey’s 7 Habits of

Highly Effective People

Maximizer Workshop

StrengthsQuest

Being an Effective Team

Member - E-Learning

Change Style Indicator

Customer Service

Creating the “Wow” in the

Customer Experience

Customer Service Fundamentals

- E-Learning

Internal Customer Service -

E-Learning

Customer Service Over the

Phone - E-Learning

Confrontations and Conflict -

E-Learning

43

43

44

44

45

Management Development

9

9

10

10

11

11

12

Module 1: Performance

Management At Humber

Module 2: The Complex Art of

Feedback Pt. 1

Module 3: The Complex Art of

Feedback Pt. 2

Module 4: Tackling Performance

Issues

Module 5: Managing For Results

Module 6: Behaviour Based

Interviewing

Management Foundations

26

28

29

29

30

30

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Professional Communications

Certificate Overview

Discover Your Dynamic Voice

Emails at Work

Enhancing Listening Skills -

E-Learning

Getting Results by Building

Relationships - E-Learning

Insights Into Communications

Managing Your E-mail -

E-Learning


Write This Way

Communication Skills

Programs at a Glance

Career Development

Career Development Certificate 46

College Knowledge

18

18

19

20

21

22

23

24

25

Managing Within the Collective

Agreement - Strategic

Contract Staffing


Agreement: Time and

Attendance

Mental Health First Aid Training

New Employee Orientation

Occupational Health and

Safety/Preventing Workplace

Violence and Harassment

Training (Worker Session)

Occupational Health and

Safety/Preventing Workplace


Training (Supervisor Session)

Pathways to Human Rights

Education and Action

Prepare For Your Performance

Review – Support Staff

What is my Carbon Footprint?

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MANAGEMENT

DEVELOPMENT

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Module 2: The Complex Art of Feedback Pt. 1Feedback is one of the most useful and powerful communication tools that managers

possess. Learning to do it well will decrease the amount of stress, time and energy it takes

to deal with performance issues and it will also help motivate good employees to make

even more outstanding contributions.

Most managers overlook their own preparation for a feedback discussion. Since this is the

most important predictor of your success in giving tough feedback, Module 2 focuses on

both the theory and practice of how managers handle giving clear feedback to employees by:

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Understanding the conditions for giving feedback successfully.

Getting clear on what you want to say and why.

Preparing yourself for the discussion.

Practice giving feedback that reduces defensiveness.

Date: Tuesday, October 29, 2013

Time: 8:30 am - 12:00 noon

Facilitator: Marion Langford

Location: Community Room

Performance Management Series

Module 1: Performance Management At HumberThis workshop will provide managers with an overview of the performance evaluation

system at Humber, including a discussion of the competency frameworks for support

and management staff, setting goals, giving feedback, creating individual development

plans, and documentation.


Time: 10:00 am - 12:00 noon

Facilitator: Kate Sikerbol

Location: Room B105

MANAGEMENT

DEVELOPMENT

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Module 3: The Complex Art of Feedback Pt. 2Building on your knowledge from part 1, this module will coach you on how to get the full

cooperation of your employee in this conversation. It starts with a decision to be curious

and open about what they have to say, and we add to this some additional skills that really

successful managers use to influence the future performance of their staff.

Together we will explore tools to:

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Envision the changed performance.

Encourage better performance.

Handle the unexpected in a performance discussion.

Practice all four key communication skills in giving effective feedback.

Date: Tuesday, November 5, 2013

Time: 8:30 am - 12:00 noon

Facilitator: Marion Langford

Location: Room B105

Module 4: Tackling Performance IssuesThis video-based workshop is designed to develop your skill in diagnosing performance

problems, coaching employees on practical issues, and tackling difficult performance appraisals.

Following each video, participants will have the opportunity to discuss lessons learned from the

videos and share tips and strategies that they have used or experienced in the past.


Time: 10:00 am - 12:00 noon

Facilitator: Gordon Nicoll

Location: Room B105

MANAGEMENT

DEVELOPMENT

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Module 6: Behaviour Based InterviewingThis practical workshop is designed to develop your skill in conducting focused, effective

behaviour based interviews.

By the end of this workshop you will be able to:

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Understand the difference between traditional and behaviour based questions.

Analyze job descriptions.

Prepare behaviour based questions related to a specific job.

Identify and apply probe questions.

Receive feedback from your peers.


Time: 8:30 am - 12:00 noon

Facilitator: Gordon Nicoll and Nancey Adamson

Location: Room B105


Module 5: Managing For ResultsLeaders are accountable and responsible for supporting, developing and ensuring that

employees are both committed and competent. Coaching for success and coaching for

improvement are two critical skill sets in this regard. However, in some situations these

approaches are not successful and other courses of action must be taken. In this workshop

you will learn how to clarify expectations, set goals, give feedback and observe results, and

use a structured 4-step process to address concerns related to knowledge, skills,

judgement, job fit, motivation and self-confidence.


Time: 8:30 am - 12:00 noon

Facilitator: Pierre Marchand

Location: Room B105

MANAGEMENT

DEVELOPMENT

Management Foundations

More Management Foundations: Part 2

Humber is committed to identifying and developing talent for the future. Management

Foundations is a cohort-based program designed to develop the capability of middle

managers, those who work in a supervisory role, and new and emerging leaders. Combining

theory, experiential activities, reading, and reflective exercises, the program is designed to

build on participants’ supervisory experience and enable them to further develop their

competence and confidence in a managerial role.

With participants selected from diverse areas of the college, participants learn about

different aspects of life at Humber, and build a network of colleagues that continues

beyond the completion of the program. Since 2003, 100 managers have participated in

the program which is typically delivered over the span of eight months. Content includes an

introduction to situational leadership, problem solving and decision-making, change

management, and culminates in a full day scenario-based simulation designed to help

participants integrate and apply their knowledge and skill.

For graduates of the Management Foundations Program who are now working in a

management capacity, and for those of you who have requested more, we are pleased to

offer you Management Foundations Part 2. Unlike the format for Foundations Part 1 which

is cohort based, Foundations Part 2 allows you to complete courses as they are offered

through the training schedule, and at your convenience. Basically, we have bundled

together a number of training offerings which are deemed to be essential competencies for

anyone working in a supervisory or management role. These offerings are very skill-based,

and so provide managers with a toolkit critical to success.

Applicants must apply to the program, with a recommendation from their manager.

, contact Kate Sikerbol, , ext. 4521.For more information Director, Organizational Effectiveness

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TEAM LEARNING

Ensuring team success is a critical role for anyone who is responsible for leading a team or

project and can be a challenging role that requires very good people management skills.

This workshop series will help participants develop skills in communication, feedback, problem

solving, motivation, influence, establishing credibility and understand their communication

style and approach to conflict. Participants will learn how to create an environment of

contribution where direction, alignment and commitment exist amongst the team.

This course is designed for those who provide direction to others and oversee departmental

day-to-day activities.

Participants by the end of this program will:

Building Team Success

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Demonstrate an awareness of how

communication style impacts their

leadership and their team.

Identify strengths and challenges and

create action plans to build the potential

and practical success of their teams.

Learn the behaviors that build credibility and

how to build, restore, extend, and maintain

trust amongst the team.

Align business goals with the strategic

goals of the college.

Build ownership by achieving commitment

to plans/goals.

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Create goals that are aligned to Humber’s

business and strategic plans.

Develop strategies to enhance team

performance through empowering and

motivating team members.

Apply effective communication, feedback

and coaching skills.

Complete a conflict styles assessment

and gain a better understanding of their

conflict style and learn strategies to deal

with difficult situations.

Reflect and create a plan to take learning

forward into the workplace and commit to

actions to continue the learning journey.

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This 7 module series will start in mid-November and finish in Spring 2014.

Gordon Nicoll,

, ext. 5681.

If you are interested in attending this program please contact

Manager, Training and Development

NEW

TEAM LEARNING

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Crucial ConversationsWhat are the crucial conversations that, if handled well, would significantly improve results

that are important to you?

People often struggle with how to deal effectively with difficult subjects. In challenging

circumstances, we may find that we are under-communicating or withholding vital

information. Crucial Conversations training provides the skills needed by individuals and

teams that will enable them to act with unity and conviction. Learn how to share facts,

ideas, feelings, and opinions candidly and honestly. If a clear sense of direction, alignment

and commitment matter to you, this course will help you create the shared purpose and

mutual respect essential to help you achieve mutually desired outcomes.

Through this 2-day workshop, you will explore and master these crucial skills through

extensive in-class practice, group participation, and personal reflection.

If your team is interested in attending this program please contact

Gordon Nicoll, at ext. 5681.Manager, Training and Development

Facilitation Skills – Making Meetings WorkUnderstanding the basics of meeting design and meeting management is crucial for so many

roles in today’s organizations. Whether you want to adopt a more collaborative approach to

conversations or just need to reach your meeting objectives more often, this one-day

workshop will brief participants on must-have tools to structure and lead productive meetings.

Gain a clear understanding of values, principles and behaviours.

Experience powerful process tools and techniques.

Develop your confidence in using tools that keep meetings on track.

Receive personal feedback and coaching.

The Learning Opportunity:

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If your team is interested in attending this workshop, please contact

Gordon Nicoll, at ext. 5681.Manager, Training and Development

NEW

NEW

TEAM LEARNING

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Franklin Covey’s 7 Habits of HighlyEffective People Maximizer WorkshopThis two-part 7 Habits Maximizer extension course helps participants “hard-wire” their

commitment to principles of effectiveness, which in turn improves the dynamics of the

organization. As individuals deepen their understanding of these bedrock principles, they

internalize the lessons and develop a renewed commitment to them. Participants in the

7 Habits Maximizer workshop learn to:

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Focus on current high-leverage projects.

Identify and apply unique talents and skills.

Align work with the organization’s Wildly Important Goals.

Successfully enlist support for their objectives.

To maximize the benefits of this workshop, please enrol with at least one other

person from your department.

Please Note: Attendees must attend both dates.

Date: Friday, December 13 , 2013

Time: 8:45 am - 4:15 pm



Completion of the 7 Habits Foundation program is a prerequisite to attending.

we enable greatness

TEAM LEARNING

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StrengthsQuestThe Gallup Organization has studied human behavior for more than 70 years with a goal to

help organizations and individuals maximize their performance. This resulted in the design

of an instrument and accompanying talent development program that is referred to as

Strengths Quest. The testing instrument - Clifton Strengths Finder - consists of 180 paired

comparison items that are classified into 34 groupings or themes. Prior to this workshop

you will have an opportunity to complete the online Strengths Finder profile survey to

discover your top five themes of talent. In the workshop you will explore your results and

learn how to recognize and appreciate the unique talents and strengths of others and

consider how these can be used in your work. Come prepared to learn and have some fun!



Date: Friday, October 25, 2013

Time: 8:45 am - 12:00 noon

Facilitators: Gordon Nicoll and Nancey Adamson

Location: Room B105

Being an Effective Team Member - E-LearningA truly effective team is equal to more than the sum of its parts, and takes the dedication of

every member of the team. Effective team members go beyond themselves and their personal

desires and goals. If you want to be an effective team member, your challenge is to put the

team first, which means maximizing your contributions to help the team accomplish its purpose.

This course covers strategies and techniques to help you become an effective and valued

member of your team. Specifically, you'll explore ways for adopting a positive approach to

being on a team, like recognizing the benefits of working on a team and learning to

appreciate team member differences. You'll also learn how to work proactively and

collaboratively with members of your team as you achieve your team's goals.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

TEAM LEARNING

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Change Style IndicatorThe Change Style Indicator is a change management assessment designed to measure

preferred styles in approaching and dealing with change. The Change Style Indicator

identifies strengths and pitfalls of change style characteristics. Knowing one's change style

preferences can allow individuals to work together as a team, revising work processes and

delivering more satisfactory results. It looks at factors that can impact an organization's

readiness to deal with and sustain change in challenging times.



Date: Monday, November 4, 2013

Time: 8:45 am - 12:00 noon


Location: Room B105

COLLEGE KNOWLEDGE

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Managing Within the CollectiveAgreement - Strategic Contract StaffingThis lively, participatory session will offer attendees an overview of all 13 different types of non-full

time contract employment opportunities currently offered at the College. In addition to reviewing

pay principles and some basic aspects of the Collective Agreements, we will review non-full time

support, administrative and academic contracts and their features, rates, terms and limitations

and what (if any) benefits are offered. Administrative and support staff involved in the

recruitment and selection of candidates for contracts, as well as those responsible for completing

and/or keying contracts are welcome to attend. Participants will leave with a completed, handy

reference guide of features for all non-full time contracts. Lunch will be provided.


Time: 11:30 am - 1:30 pm

Facilitators: Christy Lihou and Christa Hinds

Location: Room B308

Managing Within the CollectiveAgreement: Time and AttendanceThis session is for Administrators who would like to learn more about Humber’s time an

attendance procedures and practices. So what’s the difference between sick pay and

short term disability pay? How can we learn more about sick banks and vacation banks?

In this lively lunch and learn session we will review pay principles, benefit principles and

hourly and salaried best practices for vacations, holidays, overtime and for absences. We

will look at the relevant collective agreement articles for absences. Return to work best

practices will also be covered. Lunch will be provided.

Date: Thursday, November 7, 2013

Time: 11:30 am - 1:30 pm

Facilitators: Christy Lihou and Christa Hinds

Location: Room B308

COLLEGE KNOWLEDGE

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Mental Health First Aid TrainingHumber is committed to equipping all employees with basic tools to effectively intervene

and support students, co-workers, and members of the public who are experiencing

mental health problems.

Improve your understanding of mental illness.

Minimize the fear and hesitation to become involved when you think someone is

experiencing a mental health problem.

Develop simple and effective intervention strategies that are relevant to your role in

the college.

When you attend this two day Mental Health First Aid Training session, you can

expect the following:

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Date: Friday, October 4 and Friday, October 11, 2013

Time: 8:30 am - 4:30 pm

Location: Room B105

Date: Tuesday, November 12 and Wednesday, November 13, 2013

Time: 8:30 am - 4:30 pm

Location: B118 (Lakeshore)

Date: Friday, November 22 and Friday, November 29, 2013

Time: 8:30 am - 4:30 pm

Location: Room B105

Date: Thursday, December 5 and Friday, December 6, 2013

Time: 8:30 am - 4:30 pm

Location: Room B105

Date: Wednesday, December 11 and Wednesday, December 18, 2013

Time: 8:30 am - 4:30 pm

Location: Room B105

COLLEGE KNOWLEDGE

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New Employee OrientationAt Humber we view new employee orientation as an important process that helps you

become a successful member of our community. Join us and explore Humber, discovering

resources that are available to you and critical information such as benefits, performance

appraisals, professional development opportunities and union representation.

This session will help you identify how your role contributes to Humber achieving its vision,

mission and objectives, explain the current status of Humber’s business plan and describe

what the future holds for post-secondary education and how the changes will affect

Humber. You will have an opportunity to socialize with other new employees over lunch.

Your orientation will conclude with a tour of North campus.

Date: Thursday, September 26, 2013, or

Thursday, October 24, 2013, or

Wednesday, November 20, 2013, or

Wednesday, December 11, 2013

Time: 8:30 am - 1:30 pm

Facilitators: Nancey Adamson and Eloise Etcubanez

Location: Room B308

Create.

A Positive Career Move.

Grow.

Innovate.

hrs.humber.ca

COLLEGE KNOWLEDGE

21

Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingAs part of Humber’s Health and Safety Program and in keeping with the requirements of

the Occupational Health and Safety Act of Ontario, all Humber employees are required to

attend health and safety training. Departments will be informed about specific training

schedules for the following sessions:

This training session is intended to increase employees’

awareness of health and safety (H&S) in the Humber workplace. Topics covered will

include employees’ rights and responsibilities, an overview of H&S legislation, types of

workplace hazards and the procedures for addressing them, steps for reporting and

responding to workplace accidents, an overview of WSIB coverage and the Return to Work

process, prevention of workplace violence and harassment, Humber’s joint health and

safety committee, and internal/external H&S resources.

Worker Session (half-day):

Date: Wednesday, September 18, 2013

Time: 9:00 am - 12:30 pm

Location: Room B308

Date: Thursday, October 24, 2013

Time: 1:00 pm - 4:30 pm

Location: B118 (Lakeshore)


Time: 9:00 am – 12:30 pm

Location: Room B308

Date: Wednesday, November 27, 2013

Time: 1:00 pm – 4:30 pm

Location: Room B308

Date: Thursday, December 12, 2013

Time: 9:00 am – 12:30 pm

Location: Room B308

To register for one of these sessions please contact ,

by email at [email protected], ext. #5021.

Nancy Bryant Health & Safety

Coordinator

COLLEGE KNOWLEDGE

22

Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingSupervisor Session (full-day): This training session is intended for Humber managers,

supervisors, and employees who manage or supervise employees/students in the course of

their work activities. Topics covered will include the role and responsibilities of the manager

and other workplace parties, health and safety legislation, the nature of H&S due diligence,

types of workplace hazards, steps for managing health and safety, procedures for addressing

workplace hazards, steps for reporting and responding to workplace accidents, an overview of

WSIB coverage and the Return to Work process, prevention of workplace violence and

harassment, Humber’s joint health and safety committee, and internal/external H&S resources.

Facilitator: Margaret Fung

Date: Wednesday, September 25, 2013

Time: 9:00 am - 4:00 pm

Location: Room B308

Date: Friday, November 1, 2013

Time: 9:00 am - 4:00 pm

Location: Room B308


Time: 9:00 am - 4:00 pm

Location: Room B118 (Lakeshore)


Time: 9:00 am - 4:00 pm

Location: Room B308

Date: Friday, December 13, 2013

Time: 9:00 am - 4:00 pm

Location: Room B308


by email at [email protected], ext. #5021.

Nancy Bryant Health & Safety

Coordinator

COLLEGE KNOWLEDGE

23

Pathways to Human Rights Educationand ActionAll Humber employees who have attended Humber’ human rights training session prior to

August 2008, are required to attend a ‘Pathways to Human Rights, Education & Action’ training

session. This includes sessional, contract, part-time, full-time and work-study employees.

To increase and reinforce employees' awareness of Humber's

Human Rights Policy and its implications for action.

Goal of the Workshop:

Participants at this workshop will:�

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Increase their understanding of key Human Rights terms and concepts in order to

more effectively prevent, recognize and respond to human rights related allegations;

Receive resources that will assist in enhancing inclusion at Humber; and

Receive an overview of Humber’s Human Rights Policy.

Date: Friday, September 20, 2013

Time: 10:00 am - 12:30 pm

Location: Room B308


Time: 10:00 am - 12:30 pm

Location: Lakeshore Campus


Time: 10:00 am - 12:30 pm

Location: Room B308


Time: 1:00 pm - 3:30 pm

Location: Lakeshore Campus


Time: 10:00 am – 12:30 pm

Location: Room B308


Human Rights, Equity & Diversity Coordinator by email at candice.warner-

[email protected] or by phone at 416-675-6622, ext. #4808.

Candice Warner-Barrow

COLLEGE KNOWLEDGE

24

Prepare For Your Performance Review –Support StaffJoin us for a lively session that will help you prepare for your performance appraisal. In this

workshop you will learn how to track and present your accomplishments, engage in the

conversation with your supervisor, identify goals, and plan your professional development.

The workshop will feature an engaging video entitled “Looking Forward.”

Date: Wednesday, October 9, 2013

Time: 10:00 am - 12:00 noon

Facilitators: Nancey Adamson and Christa Hinds

Location: Room B105

COLLEGE KNOWLEDGE

25

What is my Carbon Footprint?The term Carbon Footprint is used a lot these days… What does it actually mean?

When thinking of sustainability, a footprint is a symbol for the total impact that something

has, and carbon relates to the different greenhouse gases (GHGs) that contribute to

global warming. A Carbon Footprint is an estimate of the impact of an activity, a product,

a lifestyle, a company, or a whole country!

In this session you will learn more about Carbon Footprint, and how it relates to you.

In 2008, Sustainability became one of the college’s values within the Strategic Plan

(2008-2013). A Sustainability Action Plan was developed in 2009 and a Coordinating

Committee began to help further engaging the community reducing the college’s footprint.

Sustainable decisions have been made for years prior to all this, including: switching to

more efficient lighting and motion sensors, replacing toilets with ones that have lower

flow, building a green wall in the GH building, constructing the Lakeshore Commons

building to Silver LEED standards, having a full time Sustainability Manager, and most

recently achieving a Silver rating in the Sustainability Tracking, Assessment and Rating

system (STARS) from the Association for the Advancement of Sustainability in Higher

Education (AASHE) – the first college in Ontario to achieve this!

twitter: @SustainHumber

email: [email protected]

More about Sustainability at Humber:

www.humber.ca/sustainability

Date: Monday, December 9, 2013

Time: 12:00 noon - 1:00 pm

Facilitators: Lindsay Walker and Spencer Wood

Location: Room B105

COMMUNICATION SKILLS

26

Professional CommunicationsCertificate OverviewThe Professional Communications Certificate has been designed to help you build more

effective, professional communication skills in the workplace. This certificate provides

flexibility and participants can choose among a variety of workshops to customize their

certificate. Courses will cover various areas of communication including writing, listening,

reading and verbal communication skills.

By the end of the certificate, participants will have:

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An enhanced self-awareness and self-understanding, including ‘insights into

communication style’.

An understanding of the communication process.

Developed effective written communication skills.

Determined most effective method of communication.

Increased reading comprehension.

More effective verbal communication skills.

Improved communications through improved listening techniques.

Ability to communicate effectively through difficult and conflict situations.

To receive a Certificate of Completion, you must:

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Complete the foundation course, “Insights Into Communication.”

Take at least one course from each of the four communication skill areas.

Satisfactorily complete 12 of the 17 courses.


27

Foundation Course: Insights Into

Communications

(replaces Introduction To Communications)

Professional Communications Certificate Courses

PCC Courses Offered Fall 2013

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Managing Your Email



Getting Results By Building

Relationships


(replaces Delivering Your Verbal Message)

The Three Circles of Communication

(replaces Questioning Techniques)

Effective Feedback Skills

(replaces a Formula For Effective Feedback)

Getting Results By Building Relationships

(Skillsoft)

Reading Skills

Power Reading Skills

Managing Your Email (Skillsoft)

Speaking Skills

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Write This Way


Emails at Work

Listening Skills

From Good Listening To Great

(Replaces Empathic Listening)

Becoming a Better Listener

(Replaces How to Be an Active Listener)

Mastering Minute and Note Taking

Enhancing Listening Skills (Skillsoft)

Writing Skills

Putting a Positive Spin on Letters and Memos

Basic Grammar and Proofreading

Emails @ Work

Writing for Clarity

Targeting Your Message (Skillsoft)

Write This Way

NEW

NEW

NEW

NEW

NEW

NEW

NEW


28

Professional Communications Certificate:

Discover Your Dynamic VoiceDoes your job involve a lot of speaking? We could spend hours preparing what it is we want

to say, but if the voice can’t effectively communicate the message, the audience tunes out

and the message is lost.

Speaking and breathing are natural functions. But speaking is the end result of a series of

reflexive physical actions and body placement we must become aware of, in order to gain

understanding and mastery of our vocal instrument. Some reconditioning will result in a

new, freer voice…your natural, distinct voice!

In this interactive workshop, you will:

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Identify and release habits that block your voice.

Locate your real source of energy in order to support your voice and message.

Open up your natural voice and speak with energy and commitment.

Understand the connection between body language and voice.

Make stronger connections with others when you speak.


Time: 1:00 pm – 4:15 pm

Facilitator: Cathy Sobocan


NEW


29


Emails at WorkE-mail messages are rapidly becoming a dominant form of written communication, yet

few people have received formal training in this media. E-mails require a unique writing

style. Writers need to combine formal and informal written English, online jargon, and the

right personal tone so that communication is clear, concise and reader-friendly. This half-

day workshop will show you how to stop applying the rules for letter writing to e-mails,

determine what is legal and what is not, eliminate bedtime stories, adopt the right tone,

stem the tide of e-mails, put your in-box on a diet, check your e-mail etiquette, obtain

fast action, and get the results you want!


Time: 8:45 am - 12:00 noon

Facilitator: Jane Watson



Enhancing Listening Skills - E-LearningHave you ever been taken by surprise by an unexpected deadline? Have you ever left a

meeting unsure about what was decided? Have you ever asked a supervisor for advice,

only to later forget what your supervisor told you? You can avoid problems like these by

using effective listening skills. Effective listening helps you to know what's going on in your

organization, get cooperation from your co-workers, solve problems, and be successful in

your work. However, most people don't listen very well.

This course will help you to improve your ability to listen to others. You will learn the skills

you need to understand what people say, read their unconscious nonverbal messages, and

get others to want to listen to you. You also learn how to apply these skills in a variety of

business situations such as interviews, business meetings, and negotiations.


Registration Form.


30


Getting Results by Building Relationships -E-LearningCommunicating persuasively is key when you want to get results in situations where you don't

have direct authority. To communicate persuasively, it's important to think from the other

person's perspective. How and what you ask, and the sincerity of your concern for addressing

the other person's interests, will help smooth the way to getting the results you need. This

course presents strategies for communicating when you don't have direct authority.


Registration Form.


Insights Into CommunicationsThe Insights model is built on the extensive body of psychological research that culminates in the

seminal work on personality devised by the Swiss psychologist Carl G Jung. As a result of this

research, Insights has developed a support system or map, which can be used to enhance a

person’s self-awareness and self-understanding, including ‘insights into their communication style’.

Better understand your strengths, weaknesses and “blind spots”.

Understand the personal style, strengths and weaknesses of others.

Build on your strengths to improve workplace communication and performance.

To maximize the benefits of this workshop, please enroll with at least one other person from

your department or area.

This workshop will enable you to:�

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Time: 8:45 am - 4:15 pm

Facilitators: Pat Spiteri and Gordon Nicoll

Location: Centre For Urban Ecology – Humber Arboretum


31


Managing Your E-mail - E-LearningE-mail has had many positive effects on our lives, but it has also increased dramatically

the volume of communication and the amount of information that the average office

worker needs to process every day. To stay on top of things, you must sort, file, respond

to, or delete every e-mail that comes to you in the run of a business day. But how do

you balance this time-consuming task with the rest of your responsibilities so that it

doesn't overwhelm you?

This course introduces techniques for managing e-mail effectively. Tips for using folders

and filters to organize e-mails for increased efficiency are addressed, and guidelines on

what e-mails are OK to immediately delete are also covered.


Registration Form.


Targeting Your Message - E-LearningThis course explores key considerations for planning and delivering targeted messages. It

highlights the components involved in communication and describes what to look for when

analyzing the needs and wants of your intended audience – even if it is an audience of one.

This course also takes you through the selection of an appropriate medium and context for

a given message, and suggests strategies for delivering a well-planned message and

eliciting feedback after your message is delivered.


Registration Form.


32


Write This WayThis workshop will help you to improve your business writing, report writing, and proposal

writing and allow you to feel confident about your use of English grammar. Participants

will learn about the “Four steps of Writing for Action: and each participant will receive a

copy of “Write This Way: Getting Words to Drive Action”.


Time: 1:00 pm - 4:15 pm

Facilitator: Pat Butler

Location: Room B105

Professional CommunicationsCertificate OverviewThe Professional Communications Certificate has been designed to help you build more

effective, professional communication skills in the workplace. This certificate provides

flexibility and participants can choose among a variety of workshops to customize their

certificate. Courses will cover various areas of communication including writing, listening,

reading and verbal communication skills.

To receive a Certificate of Completion, you must:

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Complete the foundation course, “Insights Into Communication.”

Take at least one course from each of the four communication skill areas.

Satisfactorily complete 12 of the 17 courses.

NEW

ADMINISTRATIVE

PROFESSIONAL CERTIFICATEBUSINESS SKILLS

33

Business Professional Certificate OverviewWe are excited to announce the updating of the Administrative Professional Certificate. We

have updated this certificate and combined some of the categories and are now offering 3

separate focused certificates in the areas of Technology, Business Fundamentals and

Planning & Organizing skills. If you are currently working towards your APC please contact

Maureen Martin-Edey on extension 4509 and we will work with you to help you complete

the certificate or get you started on the new certificates being offered.

We will continue to expand our Business Professional Certificate offerings, so please keep an eye

out for these new offerings.

A certificate will be rewarded at the completion of all courses in each area.

Please note in Technology skills each level is a separate certificate.

Level 1

Technology Skills

Level 2 Specialized

Getting Acquainted With MS Office MS Word

MS Excel

MS PowerPoint

MS Access

MS Excel - Formulas

Adobe Acrobat

MS Publisher

Device Training

Internet Basics

Windows File Management

Introduction to MS Outlook

Offered this fall: Introduction To MS Outlook, MS Excel, MS Publisher

Business Fundamentals

Writing ReportsFinance for Non-Financial Administrators

Preparing ProposalsCreating Effective Business Plans

Project Management

The Process of Negotiation - E-Learning

Goal Setting

Understanding Processes - E-Learning

Offered this fall: Finance for Non-Financial, Creating Effective Business Plans, Understanding

Processes, The Process of Negotiation

Planning & Organization Skills

Event PlanningTime Mastery

Mind MappingEfficiency at Work

Getting Organized With OutlookOrganizing Your Workspace

Offered this fall: Getting Organized with Outlook, Time Mastery

ADMINISTRATIVE


34

Technology Skills:

An Introduction to MS Outlook 2010This is a 2 hour introductory workshop for those who are new to Outlook 2010 and would

like to get started using the many features that Outlook 2010 has to offer.

Course Content:

Using the Reading Pane, Navigation Pane,To-Do Bar:

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Composing and sending emails.

Message options.

Formatting text.

Spell check.

Reply and forwarding.

Flagging message for follow-up .

Using color categories.

View in conversation mode.

Sorting messages.

Changing views.

Receiving Email:

More Features:

Contacts:

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Recall or resending a message.

Using Out of Office.

Delay sending a message.

Signature.

Adding contacts.

Viewing, editing and sorting.

Creating contact group.

Date: Tuesday, October 8, 2013 or

Tuesday, November 12, 2013 or

Tuesday, December 10, 2013

Time: 10:00 am - 12:00 noon

Facilitator: Tony Mayadunne

Location: Computer Lab - L132

NEW

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Name the Excel window components:

toolbar, formula bar, sheet tabs, cells, rows,

and columns.

Explore the new Excel task panes.

Display, hide and move toolbars.

Efficiently move through the worksheet.

Proficiently select cells and ranges.

Create time-saving Excel formulas using

addition, subtraction, multiplication and division.

Effectively use the following Excel functions:

SUM, AVERAGE, MIN, MAX and COUNT.

Technology Skills:

MS Excel - IntroductionIn this course you will be introduced to the functionality and capabilities of Microsoft Excel.

Learn to create and use professional calibre worksheets that will include text and numerical

data and to perform basic calculations.

Course Content:

Date: Monday, October 21, 2013

Time: 9:00 am - 4:00 pm

Facilitator: DPA Communications


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Avoid mistakes using the new error checking

command.

Quickly insert, delete or hide cells, rows, and

columns.

Discover many unique techniques to cut,

copy and paste in Excel.

Enhance the appearance of your worksheet

using the many formatting commands.

Name, move and copy worksheets.

Use the page setup command to setup and

then print your worksheet.

ADMINISTRATIVE


35

NEW

Technology Skills:

MS Excel - Intermediate/AdvancedThis course will increase your productivity, show you many advanced functions and show

you how to manage lists of data in Excel.

Course Content:

List Management:

Workbook Management:

Macros and Templates:

Introduction to Pivot Tables:

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Apply the new themes and styles to help you

create a unified design within your workbook.

Add records directly on the worksheet or use

the Data Form.

Analyze your data more efficiently using the

improved sorting command.

Create a custom sort order list and use it.

Use the Subtotal command.

Create an automatic Outline to display only

subtotals and grand totals.

Work with multiple worksheets and

consolidate data.

Protect parts of or the entire worksheet and

also protect the workbook.

Create and use a simple Macro which

records repetitive tasks in Excel.

Create a template for files you use frequently.

Learn how to create a pivot table to

summarize, organize, analyze and compare

large amounts of data

Learn how to use the new data slicers in

Office 2010.

Date: Monday, November 4, 2013 and Monday, November 11, 2013

Time: 9:00 am - 4:00 pm



Productivity:

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Get acquainted with the Ribbon and Quick

Access Toolbar in Office 2007 and 2010.

Get acquainted with the new Backstage View

in Office 2010.

Learn how to customize the Quick Access

Toolbar.

Create an absolute cell reference.

Use range names to quickly go to a range or

use the range name in a formula.

Identify trends in your data using the

improved conditional formatting features.

Insert cell comments to make your work

easier to review.

Use the IF, COUNTIF, SUMIF, ROUND, TODAY

and LOOKUP functions.

Nest functions such as the SUM function

with the IF function.

Show your data with the new enhanced

chart layouts and styles to make charts

more lively and informative.

Create tiny charts called Sparkline’s that

provide a visual representation of your data

in Office 2010.

Advanced Functions:

Charts:

ADMINISTRATIVE


36

Working with Graphics:

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Creating picture frames.

Importing, cropping, sizing and rotating

pictures.

Manipulating picture frames.

Wrapping text around graphics Tables and

Mail Merge.

Creating and formatting tables.

Adding and deleting rows and columns.

Generating a mail merge to create custom

publications for specific clients.

Running an email marketing campaign by

creating a merge to email.

Microsoft Publisher Environment:

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Working with Publisher’s new 2010 Ribbon.

Understanding the basic work area.

Viewing the various templates at startup.

Creating a new blank document.

Creating a document from one of Publisher’s

many templates.

Using a font and colour theme.

Creating ruler and layout guides.

Setting up personal or business information.

Creating text frames.

Entering and importing text into text frames.

Formatting text by changing fonts, size, type

style, leading, kerning, and tracking.

Automating formatting using styles.

Rotating text.

Using tabs and indents.

Linking and unlinking text frames.

Creating a New Document:

Working with Text:

Technology Skills:

MS PublisherLearn to use Microsoft Publisher 2010 to create flyers, newsletters, business cards, brochures

and other types of publications. During this course, students will create text and picture

frames, link text frames, and create other types of drawing objects. Both text and graphics will

be manipulated using many strategies. In addition, a mail merge will be generated to create

customized flyers and newsletters as well as to generate emails to clients.

Course Content:

Date: Monday, October 28, 2013

Time: 9:00 am - 4:00 pm



ADMINISTRATIVE


37

NEW

Business Fundamentals:

Creating Effective Business PlansA business plan helps you clearly see the opportunities and obstacles you will face as you

pursue your business idea. With a well-prepared plan, you stand a better chance of getting

the support you need to succeed. This course describes what a business plan is, how to

prepare to create your plan by defining your purpose, doing research, and establishing goals.

Recognize examples of the four key elements of a business plan.

Prepare steps in developing a business plan.

Recognize guidelines for creating an effective business plan.

Distinguish between different parts of a business plan.

In this workshop you will learn how to:

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Date: Wednesday, December 4, 2013

Time: 1:00 pm – 4:15 pm



ADMINISTRATIVE


38

NEW

ADMINISTRATIVE


39


Finance for Non-Financial AdministratorsThis workshop will take some of the mystery out of finance and accounting to give you

practical and relevant financial skills to budget and plan more effectively, and to make

better business decisions. In this workshop you will learn how to:

Budget and plan more effectively.

Make sense of financial statements.

Understand the language of finance.

Control costs and identify improvement opportunities.

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Time: 8:45 am - 12:00 noon




Understanding Processes - E-LearningThis course shows you how to understand different types of processes, break a process

down into a sequence of activities, and analyze the sequence for problems.

Defining the Process.

Mapping the Process.

Participating in the Process.

Analyzing the Process.

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Registration Form.

NEW


The Process of Negotiation - E-LearningThe intent of this course is to prepare you to negotiate from a place of strength, not fear. The

process and stages of negotiation are explained in a step-by-step, practical way. Investigator,

presenter, bargain-hunter, and winner - you'll explore how to assume each of these roles as

you learn about the essential aspects of what you need to know and do before, during, and

following negotiation. From the beginning, you'll discover how to ask for what you want and

how it is possible to achieve a win-win solution in any negotiation situation.


Registration Form.

Business Professional Certificate OverviewWe are excited to announce the updating of the Administrative Professional Certificate. We

have updated this certificate and combined some of the categories and are now offering 3

separate focused certificates in the areas of Technology, Business Fundamentals and

Planning & Organizing skills. If you are currently working towards your APC please contact

Maureen Martin-Edey on extension 4509 and we will work with you to help you complete

the certificate or get you started on the new certificates being offered.

We will continue to expand our Business Professional Certificate offerings, so please keep an eye

out for these new offerings.

A certificate will be rewarded at the completion of all courses in each area.

Please note in Technology skills each level is a separate certificate.

ADMINISTRATIVE


40

NEW


Time: 1:00 pm - 4:15 pm

Facilitator: Susan Gregory


Planning & Organizational Skills:

Getting Organized With OutlookThis half-day course provides a personalized process for you to organize your work and your

life, while providing you with the technical details of how to use a very flexible and widely

available tool: Microsoft Outlook.

Course Highlights:

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An overall method to get organized and stay

organized.

How to organize your work so you can quickly

see what your projects and priorities are.

Create tasks or appointments from emails in

seconds.

How to clean up your inbox.

Configure Outlook to reduce distraction from

incoming emails.

Shortcuts to entering contact information.

Key details for using each feature: Mail,

Calendar, Contacts, Tasks, Notes.

Benefits of Participation:

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Clear your email inbox.

Stop re-reading the same emails.

Be reminded of key contacts to follow-up

with.

Organize your tasks, projects, calendar and

contacts.

Keep all of your important information in

one place.

Save time by eliminating the need to write

a new to-do list daily.

How to upload your contacts to LinkedIn.

How to sync your Calendar, Tasks and

Contacts to your smartphone.

How to stay organized when you don’t have

a smartphone and don’t want one!

Bonus Tips:

ADMINISTRATIVE


41

NEW

Planning & Organizational Skills:

Time MasteryTime is the universal constraint. In this course we explore skills in self-discipline, time

management, personal organization and planning. Each participant conducts a self-

assessment of 12 potential time wasters to determine how effectively they are in dealing

with each. Once weaknesses are identified, we will look at the organizational and

motivational techniques available to overcome these problems. Personal effectiveness and

time management are examined in depth, in order to manage time and resources and

ensure that work is completed efficiently. Participants will develop action plans that focus

on those areas which require improvement.

Date: Wednesday, December 11, 2013

Time: 8:00 am - 4:15 pm

Facilitator: Pierre Marchand

Location: Room B106

LinkedInDo you have a LinkedIn account but not sure what to do with it? In this session you will

learn the benefits of social media. Jason John, Relationship Manager from LinkedIn Canada

will share with you how to maximize your LinkedIn account by sharing the top 5 essentials

of a LinkedIn profile, teach you how to build your professional network and help you

discover how to develop your personal brand identity using your LinkedIn profile.


Time: 2:00 pm – 3:30 pm

Facilitator: Jason John, , LinkedIn Canada



Time: 12:00 noon - 1:30 pm

Facilitator: Jason John, , LinkedIn Canada

Location: Room L132

Relationship Manager

Relationship Manager

ADMINISTRATIVE


42

CUSTOMER SERVICE

43

Customer Service Fundamentals - E-LearningGood customer service and strong customer relationships begin with building rapport.

Building rapport requires knowing your customer, understanding their situation, and

providing an empathetic ear for them to voice their concerns. Building rapport can lead to

great customer relationships between individuals as well as the company they represent.

This course covers how to build rapport with customers by being customer-focused.

This includes being able to connect with your customers, being positive, paying close

attention to the customers' needs, and understanding their feelings by empathizing with

them. Materials designed to support blended learning activities aligned with this course are

available from the Resources Page.


Registration Form.

Creating the “Wow” in the CustomerExperienceIn this full day workshop you will learn that what matters most now is the ‘customer

experience’. This cutting-edge session is about creating experiences that connect with

your customers, colleagues, or students. The Customer Experience is all about, “how you

made them feel.” We’ll help you ‘WOW’ your customers by sharing with you how to turn

ordinary moments of contact into extraordinary ones!

This course can be customized for teams/departments. If you would like to bring this training

to your team please contact Gordon Nicoll, Manager, Training & Development at ext. 5681.


Time: 8:45 am - 12:00 noon

Facilitator: Theresa Syer


NEW

CUSTOMER SERVICE

44

Internal Customer Service - E-LearningDo you know who your customers are? In a customer-focused company, everyone knows

they are responsible for excellent external customer service, but who meets the needs of

internal customers? Whether you realize it or not, when you do things to help other people

within your company do their jobs better, you are providing internal customer service.

Internal customer service occurs every time you or a colleague requires information or a

service from someone else within the company, and the quality of that service often has a

huge impact on the overall quality of service delivered to external customers.

This course explores who internal customers are, the expectations placed on serving

internal customers, and how to treat your coworkers as you would your external

customers. Materials designed to support blended learning activities aligned with this

course are available from the Resources Page.


Registration Form.

Customer Service Over the Phone - E-LearningCan you hear a smile over the phone? When you're providing customer service over the

phone – without the benefits of face-to-face interaction with your customer – it can be

challenging to establish the right relationship for excellent service. Just like for face-to-face

customer service, there are many techniques for service over the phone that can help you

to consistently deliver the best customer service.

This course covers the basic rules for answering a customer call including greeting the

customer and offering your assistance. It includes information on how to make a good

impression by listening and using questions to probe for more information, using your tone,

and being able to empathize and be sincere with the customer. This course also describes

ways of reflecting or adapting to your customer's style. In the end, customer service should

focus on how to better serve and benefit the customer. Materials designed to support

blended learning activities aligned with this course are available from the Resources Page.


Registration Form.

CUSTOMER SERVICE

45

Confrontations and Conflict - E-LearningHow do you handle angry and confrontational customers? One of the most challenging,

and potentially uncomfortable responsibilities of a customer service person is dealing with

angry customers. By following a few simple techniques such as letting the customer vent,

and expressing empathy towards the customer's situation, you can usually defuse tense

situations without incident.

This course explores typical trouble spots in dealing with angry customers, including

reasons for customer dissatisfaction and things customer service people should refrain

from saying or doing to avoid adding to the customer's frustration. Materials designed to

support blended learning activities aligned with this course are available from the

Resources Page.


Registration Form.

CAREER DEVELOPMENT

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Career Development CertificateThis 2 day certificate program is an extremely enlightening experience that will provide

participants with tools to take control of their careers and identify future opportunities that

are aligned with their skills, strengths, and preferences. Participants are encouraged to

bring their Insights and Strengths profiles to these workshops.

This module will allow you to understand your own blend of skills, experience, values, needs

and as a result, you have a far greater chance to find the job or career path that plays to

your strengths. Self-assessment involves critically reflecting on these areas so that you can

understand what type of career will fulfil you, as well as recognize the specific skills and

qualities that you have to the role.

This module will give you the opportunity to strengthen your resume and cover letters, and

give you strategies and resources for finding work that plays to your strengths.

Interviewing can be the most stressful part of a job search. This module will assist you in

developing effective interview skills that will give you an opportunity to show you are an

enthusiastic worker who would do a job well.

Career resiliency describes the ability to manage your own career success, your personal and

professional development, and your ability to adapt to the changing business environment.

Module 1: Career Planning and Self-Assessment

Module 2: Resumes and Cover Letters

Module 3: Interviewing Skills

Module 4: Becoming Change Resilient During Career Transition

Please note: Participants must attend both days.

Date: Thursday, November 21, 2013 and Thursday, November 28, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Mary DiCaro


EMPLOYEE WELL BEING

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Creating Your Financial Road Map –Lunch & LearnThis lunch & learn session is hosted by a financial advisor. Here’s what will be discussed

during this session:

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Financial considerations while in good health.

Covering costs of long term care.

Health care coverage in Canada.

What is the financial impact of suffering from a disability or critical illness.

Do you need coverage beyond your group plan.

How to protect yourself financially.


Time: 12:00 noon - 1:00 pm

Facilitator: John Kaukonen,


Sun Life Financial Advisor

EMPLOYEE WELL BEING

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Office ErgonomicsMany of us perform much of our work in front of a computer. The human body is

generally not designed to sit for extended periods of time or to perform repetitive tasks

on the computer. A safe and comfortable workstation is essential in reducing and

preventing strain on our muscles and joints.

This session will:

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Introduce the concept of ergonomics.

Describe the types of risk factors that pertain to an office computer workstation.

Show you how to set up a safe, healthy and comfortable workstation.

Provide an overview of good work practices that can prevent or minimize injury

and discomfort.


Time: 10:00 am - 12:00 noon

Facilitator: Dean Case, Public Services Health & Safety Association



Time: 10:00 am - 12:00 noon

Facilitator: Dean Case, Public Services Health & Safety Association

Location: Room B105 (North)

EMPLOYEE WELL BEING

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Score High with your Nutritional Colours!Its common knowledge that colourful fruits and vegetables are good for you, but do you

know why? How do you rate your everyday consumption?

Come to this enlightening nutritional Lunch ‘n Learn session to discover what fruits and

veggies score:

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The highest marks for vitamin & mineral content.

Highest on the ORAC scale – rich in antioxidants to ward off illness and ailments.

On a phytochemical level to keep you healthy and energized throughout the day.

We’ll discuss why Canada’s Food Guide and other nutritional sources recommend

appropriate amounts of these colourful foods in your diet, and how you can personally

build your own guide. See how you score in your daily intake – are you a straight A

student, or is there room for improvement?


Time: 12:00 noon - 1:00 pm

Facilitators: Maureen Martin-Edey & Leanne Henwood-Adam

Location: Room B308

NEW

EMPLOYEE WELL BEING

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Setting and Achieving Your GoalsSetting goals can help you achieve your desires in life. However, relatively few people

actually prepare their objectives, perhaps because they feel that they do not have the

time, the skills, or the resources to do so, or are hesitant to commit to their

achievement. This session will address the common challenges that participants may

face as they begin to focus on their positive future. It will also discuss proven strategies

to design goals, evaluate their completeness, and implement a plan to achieve them.

At the end of this session, participants will be able to do the following:

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Understand the benefits of goal setting.

Design their personal goals using proven goal setting formulas.

Implement effective strategies to measure goal achievement.


Time: 12:00 noon - 1:00 pm

Facilitator: Shepell-FGI

Location: Room B105

NEW

EMPLOYEE WELL BEING

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Stress Mastery (Stress Map)This full-day workshop will provide tips and techniques to help you achieve peace of

mind, productivity and performance in the face of change. You will come away with a real

understanding of what you need to do to maintain your strength and resiliency. This is a

personalized program using the Stress Map® tool. StressMap® is the most widely used

self-assessment stress management questionnaire in Canada.

StressMap®will help participants to:

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Explore sources of stress and personal responses to them.

Pinpoints strengths and vulnerabilities.

Detects burnout zones.

Help chart new strategies for enhancing personal health and overall performance.


Time: 8:45 am - 4:15 pm

Facilitator: Jim Dixon

Location: Room B105

52

Calendar - October 2013Monday Tuesday Wednesday Thursday Friday

1 2 3 4

7 8 9 10 11

14 15 16 17 18

21 22 23 24 25

28 29 30 31

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:30 am - 4:30 pm

Mental Health

First Aid Training

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

10:00 am - 12:00 noon

Prepare For Your

Performance Review –

Support Staff

10:00 am - 12:30 pm



12:00 noon - 1:00 pm



10:00 am - 12:00 noon

Office Ergonomics

8:45 am - 4:15 pm

Stress Mastery

(Stress Map)

8:45 am - 4:15 pm

Insights Into

Communications

9:00 am - 4:00 pm


10:00 am - 12:00 noon

Performance

Management At Humber

12:00 noon - 1:00 pm

Setting and Achieving

Your Goals

8:30 am - 1:30 pm


1:00 pm - 4:30 pm

Occup. Health and Safety/

Preventing Workplace


Training (Worker)

2:00 pm – 3:30 pm

LinkedIn

8:45 am - 12:00 noon

StrengthsQuest

10:00 am - 12:30 pm



9:00 am - 4:00 pm

MS Publisher

8:30 am - 12:00 noon

The Complex Art

of Feedback Pt. 1

1:00 pm - 4:15 pm

Getting OrganizedWith Outlook

9:00 am – 12:30 pm




Training (Worker)

1:00 pm - 4:15 pm

Write This Way

53

Calendar - November 2013Monday Tuesday Wednesday Thursday Friday

1

4 5 6 7 8

11 12 13 14 15

18 19 20 21 22

25 26 27 28 29

9:00 am - 4:00 pm




Training (Supervisor)

8:45 am - 12:00 noon


9:00 am - 4:00 pm

MS Excel -

Intermediate/Advanced

9:00 am - 4:00 pm

MS Excel -

Intermediate/Advanced

8:30 am - 12:00 noon

The Complex Art

of Feedback Pt. 2

11:30 am - 1:30 pm

Managing Within the

Collective Agreement:

Time and Attendance

8:45 am - 12:00 noon

Creating the “Wow” in

the Customer Experience

10:00 am - 12:00 noon

Tackling Performance

Issues

8:30 am - 4:30 pm

Mental Health

First Aid Training

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

8:30 am - 4:30 pm

Mental Health

First Aid Training

1:00 pm - 3:30 pm



1:00 pm – 4:15 pm

Discover Your

Dynamic Voice

9:00 am - 4:00 pm





12:00 noon - 1:30 pm

LinkedIn

8:30 am - 12:00 noon

Managing For Results

8:30 am - 1:30 pm


12:00 noon - 1:00 pm

Creating Your Financial

Road Map - Lunch & Learn

8:45 am - 4:15 pm

Career Development

Certificate

8:45 am - 4:15 pm

Career Development

Certificate

9:00 am - 4:00 pm





8:30 am - 4:30 pm

Mental Health

First Aid Training

10:00 am - 12:30 pm



8:45 am - 12:00 noon


Administrators

8:30 am - 4:30 pm

Mental Health

First Aid Training

11:30 am - 1:30 pm

Managing Within the

Collective Agreement -

Strategic Contract Staffing

10:00 am - 12:00 noon

Office Ergonomics

8:30 am - 12:00 noon

Behaviour Based

Interviewing

1:00 pm – 4:30 pm




Training (Worker)

8:45 am - 12:00 noon

Emails at Work

54

Calendar - December 2013Monday Tuesday Wednesday Thursday Friday

2 3 4 5 6

9 10 11 12 13

16 17 18 19 20

23 24 25 26 27

30 31

To Register for online learning

please complete the Fall 2013

Registration Form.

1:00 pm – 4:15 pm

Creating Effective

Business Plans

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:30 am - 4:30 pm

Mental Health

First Aid Training

12:00 noon - 1:00 pm

What is my

Carbon Footprint?

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

8:30 am - 1:30 pm


8:30 am - 4:30 pm

Mental Health

First Aid Training

8:00 am - 4:15 pm

Time Mastery

8:30 am - 4:30 pm

Mental Health

First Aid Training

9:00 am – 12:30 pm




Training (Worker)

8:45 am - 4:15 pm

Franklin Covey’s 7 Habits

of Highly Effective People

Maximizer Workshop

9:00 am - 4:00 pm





Thursday, September 26, 2013


Friday, October 4 & 11, 2013


Tuesday, October 8, 2013


Outlook 2010

Wednesday, October 9, 2013

Prepare For Your Performance

Review – Support Staff





Office Ergonomics

Thursday, October 17, 2013

Stress Mastery (Stress Map)

Friday, October 18, 2013


Monday, October 21, 2013



Performance Management

At Humber


Setting and Achieving Your Goals

Thursday, October 24, 2013


LinkedIn

Friday, October 25, 2013

StrengthsQuest

Monday, October 28, 2013

MS Publisher


The Complex Art of Feedback Pt. 1

Getting Organized With Outlook

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Write This Way

Monday, November 4, 2013


Monday, November 4 & 11, 2013

MS Excel - Intermediate/Advanced

Tuesday, November 5, 2013

The Complex Art of Feedback Pt. 2

Thursday, November 7, 2013


Agreement: Time and Attendance

Friday, November 8, 2013

Creating the “Wow” in the

Customer Experience


Tackling Performance Issues


Outlook 2010

Tues. Nov. 12 & Wed. Nov. 13, 2013


Thursday, November 14, 2013



LinkedIn


Managing For Results

Wednesday, November 20, 2013


Creating Your Financial Road

Map – Lunch & Learn

Thursday, November 21 & 28, 2013

Career Development Certificate

Friday, November 22 & 29, 2013


Friday, November 22, 2013


Administrators

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Managing Within the

Collective Agreement -

Strategic Contract Staffing

Office Ergonomics


Behaviour Based Interviewing

Wednesday, November 27, 2013

Emails at Work


Creating Effective Business Plans

Thurs. December 5 & Fri. Dec. 6, 2013


Monday, December 9, 2013

What is my Carbon Footprint?

Tuesday, December 10, 2013


Outlook 2010



Time Mastery

Wednesday, December 11 & 18, 2013


Friday, December 13 , 2013

Franklin Covey’s 7 Habits of

Highly Effective People

Maximizer Workshop

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Skill Soft E-Learning:

Being an Effective Team Member


Getting Results by Building

Relationships

Managing Your E-mail


Understanding Processes

The Process of Negotiation

Customer Service Fundamentals

Internal Customer Service

Customer Service Over the Phone

Confrontations and Conflict

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Registration FormPlease copy your completed Registration Form and send it to HR Services by email at [email protected],

through internal mail, or by fax to 416-675-4708, North Campus. You will receive an email confirmation.

I would like to attend the following workshops:

If Support Staff, please ensure your Manager has approved your attendance.

Support Admin FacultyEmployee Group: Status: Full-Time Part-Time Contract(Circle One)

Manager's Signature Date(Please Print)

Manager's Name

North Lake OtherDept./School: Campus:(Circle One)

(Please Print)

Tel. Ext.:Name:

55

Support Staff Appreciation Week 2014Humber’s 26th Annual Support Staff Appreciation Week will take place from February 18-21,

2014. Throughout the week there are many professional development, college knowledge

and personal effectiveness workshops offered to Humber Staff. Each year this themed week

is highlighted with a Support Staff Appreciation Lunch that is exciting, entertaining and

educational as a keynote speaker is invited to speak on a subject of their expertise.

The entire week and luncheon is put together by the SSAW Committee who work hard and

have some fun in the months leading up to SSAW.

If you are interested in joining the committee, please contact to find out

more: .

Gordon Nicoll

[email protected]

Support Staff Appreciation Week 2013 - LuncheonSupport Staff Appreciation Week 2013 - Luncheon



Fall 2013

Documents

Humber College Fall 2013 Training Calendar