TRAINING &

DEVELOPMENT

HUMAN RESOURCES

MANAGEMENT

By Abdullah Patoli

Training & Development

Training means giving new or current employees the skills they need to perform their jobs.

5 Steps of Training & Development Process1. Needs Assessment :

Undertakes three types of analyses :

a. Organizational: examining firm’s mission, goals, resources..

b. Personal : who needs training and their readiness

c. Task: identification of the tasks, knowledge, skills..

Methods used to conduct Needs Assessment are :Interviews, Surveys Review of recordsAudit reports Discussions with management Subject matter experts

5 Steps of Training & Development Process

2. Instructional Design :

Here the instructor decides on , compile and produce

the training program contents, including exercises,

workbooks and activities.

3. Selection of Appropriate Training Methods :

Here the trainer has to choose from a variety of

training methods available

5 Steps of Training & Development Process

4. Implementation :

This involves training the targeted employee group.

5. Evaluation :

This entails assessing the training program’s success or

failure

Training Methods

On-the-Job Training :

This means having a person learn a job by actually doing it.

Types:

Coaching Job rotation Job Instruction Training (JIT) : Different from Coaching, as the

trainers first train the supervisors, who in turn train the employees.

Training MethodsContd..

Advantages (On-the-job Training) :

Inexpensive Facilitates learning

Disadvantages:

If not handled properly can result in high cost due to damaged machinery , unsatisfied customers or misfiled forms.

Training Methods Contd..

Off-the-Job Training :Types:Classroom lectures / Seminars / WorkshopsVirtual Reality : Is a computer based technology

that enables users to learn in a three-dimensional environment. Interaction b/w the trainer and a trainee is in a real time simulated situation, with its components by viewing a virtual mode on a computer screen or through a head-mounted display.

Evaluating Training & Development Effectiveness:

Three popular methods:

1) Post Training Performance Method

Evaluating Training & Development Effectiveness:

Three popular methods:

2) Pre-Post Training Performance Method

Evaluating Training & Development Effectiveness:

Three popular methods:

3) Pre-Post Training Performance with Control Group