Human Resources &

Management

1

Human Resources

» Requires following laws and proper

procedures

» Requires people with strong human

relation and communication skills

» Responsibilities include:

– maintaining the employment process

– training and developing staff

2

Employment Process

» Is carried out by human resources

» Goal:

– to obtain qualified employees who are well-

matched to the open position

» Steps:

1. assess employment needs

2. recruit potential employees

3. select employee who fulfills goals

4. help employee get oriented3

Employment Process

» Step one: assess employment needs

– determine what openings in the company

need to be filled

– analyze what the open position involves

– obtain or write job description, including:

• qualifications

• duties

• responsibilities

4

Employment Process

» Step two: recruit potential employees

– look within the company first

– contact and utilize the following:

• newspaper and/or Internet advertising

• colleges, universities, and technical or vocational

schools

• applications on file

• employment agencies and/or labor and

professional organizations

5

Employment Process

» Step three: select employee who fulfills

goals

– review applications, resumes and cover

letters of applicants

– choose applicants appearing to best match

company opening and conduct interviews

• if there is not an appropriate applicant, start again

at recruiting potential employees

– review all obtained information and select

best applicant

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Employment Process

» Step four: help employee get oriented

– introduce to coworkers

– help fill out new employee paperwork

– answer questions about company pay,

benefits, policies, etc.

– assist during adjustment phase

7

Training & Developing

» Is also performed by human resources

» Goal:

– maintain well-trained, qualified employees

» Is accomplished through:

– training

– evaluating performance

– focusing on motivation and cooperation

8

Training

» Can be done individually or in groups

» Includes the following techniques:– on-the-job training

• companies train employees while they work

• employees have hands-on practice with supervision

• occurs typically on an individual basis

– group training• companies teach new skills to several employees at

once

• employees listen and learn from each other

• employees get the opportunity to express ideas and

share experiences9

Evaluating Performance

» Is often achieved through performance

appraisals

– managers evaluate employee performance

– managers provide feedback to employees

» Helps when making decisions, including:

– transfers

– layoffs

– promotions

– terminations

10

Focusing on Motivation

» Can help meet employees needs

» Includes two types:

– extrinsic – motivation through outside sources

• for example: money, benefits, recognition

– intrinsic – motivation occurring internally

• for example: challenge, enjoyment, accomplishment

11

What motivates you to do well in school or

hobbies? Are they extrinsic or intrinsic

motivators?

Motivation

» Can be ensured by meeting employees’

needs, including:

– hierarchy of needs proposed by Abraham

Maslow:

12Basic Needs – food, shelter, etc.

Safety – physical & emotional

Belonging & Love – feeling accepted, loved, etc.

Self-Esteem – feeling skilled, useful, etc.

Self-Actualization – realizing full potential

Focusing on Cooperation

» Improves the output produced by working

together in groups

» Is needed to ensure high work quality and

employee job satisfaction

» Requires effective communication in

order to:

– enhance group dynamics

– ensure employees know and understand

their roles

– encourage employees to contribute ideas 13

Management

» Is the process of reaching a company’s

goals and objectives by utilizing its

resources

» Has these four main functions:

– planning

– organizing

– directing

– controlling

14

Planning

» Is management’s first main function

» Means determining a direction for the

company

» Includes the following:

– setting long- and short-term goals

– determining strategies to utilize company

resources

– creating a written plan

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Organizing

» Is management’s second main function

» Means obtaining and coordinating

resources to meet company goals and

objectives

» Includes the following:

– creating structure

– dividing up the workload

– arranging resources

– coordinating activities16

Directing

» Is the third main function of management

» Is leading employees to carry out their

assigned tasks

» Includes the following:

– staffing

– motivating

– influencing

– guiding

17

Controlling

» Is management’s fourth main function

» Is ensuring results meet expected goals

and objectives

» Includes the following:

– evaluating employee performance

– solving problems

– setting standards for desired performance

18

Management

» Is most effective when all four functions

play an important role

» Is responsible for making sure the

company runs smoothly

» Must remember to evaluate progress

regularly and provide feedback to the

appropriate personnel

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