Human Resource Planning of Hotel Blue Paradise

Akanksha Khuman 04Lalita Rawool 21Pranali Mhatre 31Tejashree Phonde 53

Introduction...

The BLUE PARADISE GROUP OF HOTEL, a 5-star deluxe business hotel, stands majestically amidst 12 acres of lush green gardens and a sparkling lagoon in the garden city of Bangalore. It's attributes of comfort, technology and design, along with the regal ambience, combines to provide outstanding service to the business traveler & the most impressive pool side restaurant. Situated 2.5 kilometers away from the International airport, it is in close proximity to the central business district and a stroll from the KGA golf course.

About Hotel………… 55 elegantly furnished deluxe rooms & suites Large business desk in all rooms 2 Line telephones in all rooms 100 channel cable TV Broadband high speed internet access Business Centre Round the clock butler service Laundry & Dry Cleaning Board rooms & Meeting rooms Outdoor Swimming Pool World's Finest Club Floors Electronic safe in all rooms Single line telephone in all the bathrooms Fully stocked mini-bar Concierge Services 24 hr In-Room dining Limousine Services Asia's Premier Spa WI-FI connectivity is available throughout the hotel.

What is Human Resource Management

Human Resource Management field includes knowledge of job analysis, human resource planning, recruiting, employment selection, equal employment opportunity, performance appraisal, compensation, incentives, benefits, and labor relations.

Types of departments in the hospitality industry……..

MANAGEMENT MANAGEMENT DEPARTMENTS DEPARTMENTS

Office of Finance Office of Finance

Office of Facilities Planning Office of Facilities Planning & Management (OFPM) & Management (OFPM)

Office of Human Resources Office of Human Resources

Project Managers Project Managers

Development Office Development Office

Food & Beverages Food & Beverages DepartmentDepartment

House KeepingHouse Keeping Food ProductionFood Production SystemsSystems Front DeskFront Desk

Senior Manager (HRM)

Personal Officer

Personal Supervisor

Time keeper

Personal Cafeteria Assistance

Industrial & Cooperate Relation manager

Assistant manager (HRM)

Officer Recruitment

Secretary

Human Resource Department

Job Description (HRM) He will manage the medium and long-term strategic planning of HR

policies, initiatives and interventions relating to faculty management. He will analyse statistics, reports, trends and submit proposals to management to achieve overall HR objectives and goals. This portfolio includes the administration of academic headship appointments and managing programmes for faculty as well as participation in cross-functional projects.

He will be an important member of the HR team in partnering the senior management and line managers to develop and implement strategic human capital development initiatives such as talent management, succession planning, leadership development, manpower planning and organizational development which align people, systems, structures and work processes to the organisation’s overall mission and goals.

Office of Finance

Chief Accountant

Credit Officer Account’s Officer System Coordinator

Credit Supervisor

Credit Assistants

Internal Auditors

Audit Assistants

Front Desk Department

Front Office manager

Secretary Duty Manager

Guest, Reservation Executive

Front Office In charge

Reservation Supervisor

Bell Boys

Airport Representative

Telephone Operators

Food & Beverages Department

F & B Manager

Banquet Manager Restaurant manager

Assistant restaurant manager

Captain/hostess

Senior steward

Steward

Kitchen & Food production

Chief Chef

Junior chef

Specialty Cook

Utility Assistants Utility assistants

Sous Chef

House Keeping & Laundry Department

Executive Supervisor

Floor SupervisorFloor Supervisor

Asst. ExecutiveAsst. ExecutiveHouse KeeperHouse Keeper

Room Attendants

Laundry Manager

Supervisor

Laundry Attendants

Human resource policies

Attraction and Retention Strategies

Focus on Reward

Performance & Reward Model

Performance management systems/performance

Performance & Reward Model

RewardsExpectation

RewardsExpectation

ContributionContributionExtrinsic Rewards

Intrinsic Rewards

Organisational LearningOrganisational Learning

Personal LearningPersonal Learning

OrganisationalContext

Resources/Support

Competencies/Capability

PerformanceLevel of

SatisfactionLevel of

EffortPerception

of Equity

Provision of Remuneration Package Items for CEO/GM and Senior Executives

Employee superannuation contributions

Council vehicle Employer superannuation

contributions Professional association

membership Laptop Mobile phone Self education expenses Uniforms Salary continuance insurance Child care Financial planning

Annual leave loading

Second council vehicle Health evaluation or medical

checks Total and permanent

disablement insurance Parking (liable to FBT) Club or gym subscriptions Vehicle allowance Life insurance Home, personal or investment

loans Payment of private telephone

accounts

There has been a particular problem in recruiting kitchen assistants, waiting and bar staff

1. A training scheme, either run internally or in conjunction with other hotels.

2. Better wages to attract the better-trained staff from other employers.

3. Investigation of other localities and the possibility of providing more staff.

demands and responses for each priority area

become known for excellence in customer service

The managerial staff at the City Hotel exercised judgments on the following human resource planning matters

encourage greater staff flexibility and interchangeability

to open a further 20 bedrooms in a new extension during the coming year

assessed the levels of customer service at present by collecting questionnaire data

The statistical analysis of staff (Table 5.3) was aimed at occupation, age and full-time equivalent posts.

Analysis of the age distribution (Table 3.3) indicates that there may be some difficulties with promotions

Conclusion All the above mentioned human

resources policies of our organization will help us to retain the employees and will led to feeling of job satisfaction among the employees.

These policies also will help in new recruitments and will help in achieving the organizational goals.