Human Resource for a Baithak Restaurant

8/8/2019 Human Resource for a Baithak Restaurant

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Table of Contents

SerialNumber

Particulars PageNumber

1 Executive Summary 1

2 Hotel Industry Analysis 2

3 Restaurant industry analysis 3

4 Major Competitors in Hotels and

Restaurants

4

5 SWOT Analysis 5-6

6 Corporate profile 77 Organizational hierarchy 8

8 Logo 9

9 Corporate reputation add 10

10 Human resource Objectives 11

11 Human resource Strategies 12

12 Jobs Description and Specifications 13-22

13 Advertisement 23

14 Selection process 24-26

15 Policies regarding employee orientation 27-31

16 Performance Appraisals 32-45

17 Salary sheet 46-47

18 Conclusion 48

Human Resource Management -2-


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Acknowledgement

First of all we thank to Allah Almighty who gave us

strength to do that project. Secondly we thank to ourrespected teacher Sir Kashif Saeed to give us

opportunity to do such a nice project.

Executive Summary



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Hotel industry in Pakistan represents a very gloomy picture in todays scenario where

there is an economic and political instability in the country. Pakistan Institute of Tourism

& Hotel Management is a institution whose main responsibility is to give training to the

persons for hospitality, travel management and tourism industry in Pakistan by the ways

of courses, seminars, workshops, on the job training etc.

Gujranwala is the agricultural and industrial city of Punjab. Due to heavy industry many

managerial level tours are arranged in the city. The guests are entertained in the hotels of

the city. The citizens like traditional and cultural food like saag, lassi, chirray, tikkay,

kabab, sajji etc. There is also an open option of entrepreneurship. The major strengths in

the hotel and restauran management in Gujranwala are:Cultural city and Opportunity forhigh investment.

The major weaknesses are: Bad infrastructure, etc. The major opportunities are: More

restaurants should be made; new tastes should be developed etc. The major threats are:

Hotels/ restaurant in the other major cities like Lahore and Sialkot and People did not like

take rooms in the hotels/ restaurant of Gujranwala.

Our new restaurant is Baithak, we launch this restaurant for the senior citizens o provide

them a peace and calm atmosphere with entertainment.



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Hotel Industry Analysis

Hotel industry in Pakistan represents a very gloomy picture in todays scenario where

there is an economic and political instability in the country. After the Mumbai attacks in

India, the hotel industry in Pakistan had also experienced the adverse affect on the

business. Many hotels across the country give special discounts in the family and

individual functions. Due to the high recession in the country, like other businesses, hotel

industry also downsizing the employees by reducing their wages, however it is difficult

for the owners of the hotels to retain their staff.

After the political and economic crises, the 5-stars hotels across the country faced the

serious problems like room occupancy that reduces the scope of their business. For the

same reason the visitors around the world, did not want to visit Pakistan that results in the

damage of hotel business. Moreover, the demand of our local goods became less in

Europe and United States customers. For the security reasons, the foreign ministers and

other foreign delegations did not prefer to meet in any hotel; they arranged their meetings

in the bungalow or the respective office.

Pakistan Institute of Tourism & Hotel Management is a institution whose main

responsibility is to give training to the persons for hospitality, travel management and

tourism industry in Pakistan by the ways of courses, seminars, workshops, on the job

training etc. It also provides consultation services.



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Restaurant Industry analysis of Gujranwala

Gujranwala city is almost more than 500 years old. The Jat tribe Gujjar occupied the land

and made it a town known as Gujranwala. It once became the capital of province of

Punjab (Pakistani + Indian) in the reign of Maharaja Ranjit Singh. The court of Maharaja

was situated at the Sheeran wala bagh, which is one of the busiest chowk in the city.

Gujranwala is the agricultural and industrial city of Punjab. Due to heavy industry many

managerial level tours are arranged in the city. The guests are entertained in the hotels of

the city. Major hotels and restaurants are famous in the city for luxurious living which are

given below:

Shelton hotel and restaurant, Model town

Marian hotel and restaurant, GT road

Royal Garden and restaurant, Pindi Bypass road.

Shahbaz Tikka restaurant, GT road

Global Village hotel and restaurant, DC colony, Rahwali Cantt.

KFC, HFC and AFC

Biryani Express

Other hotels and restaurants are also developing in the city to entertain the guests.

Basically, Gujranwala is termed as City of warriors means Pahalwano ka shahar, so the

citizens like traditional and cultural food like saag, lassi, chirray, tikkay, kabab, sajji etc.

almost every hotels and restaurants (except the junk food restaurants) in Gujranwala

serve traditional food described above.

The hotel industry in Gujranwala faced many crises. The city hotels are not doing such

good business as compared with the large cities of Pakistan. Private sector is spending

more and more finance in the upgrading of the hotels in the city. There is also an open

option of entrepreneurship.



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Major Competitors in Hotels and Restaurants

Major competitors of hotels in the hotel industry of Gujranwala are given below:

Shelton Hotel: That hotel was established in 1987 in the city and also provides

banquet and hoteling services. The major cuisine in the hotel is served are the

traditional and fast foods.

Food Street: In the hotel industry of Gujranwala, two food streets are located one is

in Liberty Market and other one is in the Gap Chowk. Both of them serving the

traditional and fast foods to the customers.

Royal Garden: this hotel was established in 2002 at Pindi Bypass road. This

restaurant provides also provides traditional and fast food services.

Marian Hotel: This hotel was established in 2006. The same services are provided

by the Marian hotel as compared to other hotels of the city.

Hotel Global Village: This hotel is also provides the traditional and fast foods to its

customers. There is also a beautiful marriage lawn gives the additional importance to

the hotel.

Pecking: This hotel is a best example of entrepreneurship in the city. This hotel

offered the Chinese food combined with Pakistani traditional and fast food.

Shahbaz Tikka Shop: This restaurant offered a traditional food. Visitors from

neighboring cities like Lahore, Sialkot, Daska, Gujrat and other cities like Karachi,

Islamabad etc.

Biryani Express: This hotel offered biryani and other traditional foods to the

customers. Basically, it is the branch of Lahore restaurant.



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SWOT Analysis

Strengths:

The major strengths in the hotel and restauran management in Gujranwala are:

Cultural city

Opportunity for high investment

Historical city

Religious for skihs

Recreational points like Nishaan-e-Manzil, Gulshan Iqbal park, Food streets

etc

Weaknesses:

The major weaknesses are given below:

Bad infrastructure

All are not family oriented.

Opportunities:

The major opportunities are given below:

More restaurants should be made.

New tastes should be developed

Five star restaurants should be made.

Hotels should be made in the open locations.

Recipes of the food should be made.



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Threats:

The major threats are given below:

Hotels/ restaurant in the other major cities like Lahore and Sialkot.

People did not like take rooms in the hotels/ restaurant of Gujranwala.

The taste of the people changed and that the hotels did not changed their recipes

Hotel industry is declining due to national effects.

Hotels lacked the facilities like other five stars hotels in the big cities of Pakistan.

The inter city hotel competition.

Most of the hotels are located in the congested places.

Less customers



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Corporate Profile

Vision

We want to create a peace and calm environment for our senior citizens in order to make

this restaurant as their preferred choice as compared to other restaurants of Gujranwala.

Mission Statement

Maintain a place for the entertainment for senior citizen according to their choice.

Core ValuesThe core values, we practiced in restaurant is RESPECT model that is given below:

Respect

Esteem

Serve

Patience

Entertainment

Coordination

Trust



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Organizational Hierarchy



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Logo



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Corporate Reputation Add



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Human Resource Objectives

As management process includes the following five basic functions:

Planning

Organizing

Staffing

Leading

Controlling

The above five basic functions are the duties which any manager performs. Similarly

Human resource manager also has some objectives that are to achieve while performing

the responsibilities. Following are the main Human Resource objectives:

Conducting job analyses (determining the nature of each employees job)

Planning labor needs and recruiting job candidates

Selecting right candidates for the job

Making plans regarding the employees orientation and training the new and as

well as existing employees.

Making the plans regarding the employee compensation (wages and salaries)

Providing incentives and benefits

Appraising performance

Communicating (interviews, counseling , disciplining)

Training and developing managers

Building employee commitment

These are the objectives that must be achieved by a human resource manager.



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Human Resource Strategies

There are following three strategies regarding Human Resource Management:

Cost leader ship

Differentiation

Focus.

But we are focusing on the cost leader ship strategy as we are providing best services at

an economical rate. We have a deep observation on our competitors strategies so we

want to achieve a competitive edge on our competitors through the strategy of cost leader

ship.



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General Manager Accounts & Finance

Job Title: General Manager Accounts & Finance

Company: Baithak Restaurant Gujranwala

Age limit: not less then 25 years and maximum 35 years

Job description:

The person involves in budgeting, cost and credit control, and management

reporting and profitability analysis.

Dealing efficiently with the banks and other financial and non financial

institutions.

Preparation of financial reports.

Maintaining the balance between the debtors and creditors.

Having the knowledge of taxation and other audit issues.

Job Specification:

Having a degree of Master of Business Administration in Finance

Having an experience of 4-5 years in services concerns.

Must aware with the preparation of financial reports, dealing with banks and other

financial institution

Must have the knowledge of doing audit especially of a services concern.

Having a good ascent of speaking Punjabi ,Urdu and English.

Salary: Rs. 50,000



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Bonus: Half salary at the end of 6 month + the current salary.

Assistant GM Accounts & Finance

Job Title: Assistant General Manager Accounts & Finance

Company: Baithak Restaurant GujranwalaAge limit: not less then 20 years and maximum 30 years

Job Description:

The assistants job duties include:

Assist the GM in the all areas such as:

Financial reporting

Dealing with financial and non financial matters

Taxation

Audit matters

Informing the GM about the matters happening in the absence of General

Manager

Job Specification:

Having the degree of BS in Accounts / B.com

Having an experience of at least 3-4 years in a service concern organization

Language Proficiency

Computer Proficiency

Salary: 20000




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General Manager Marketing

Job Title: General Manager Marketing



Job description:

Maintains good relationships with the customers, debtors and creditors

Observe the trends in the regular sales, and seasonal sales

Makes the sales and advertisement budget reports

Addresses the problems and complaints of the customers

Cary out the inspections of the all the services. Managing the special events in the restaurant.

Ensures that all the laws and regulations are applying on the services operations

of the restaurant.

Job speciation:

Having a degree of MBA-Marketing.

Having an experience of 5-7 years in restaurants (fresh candidates need not to

apply)

Fluent in Punjabi, Urdu and English.

Effective problem solving and stress management skills.

Having an experience of working in teams.



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Must aware of making the trends in the sales and marketing of the restaurants.

Salary: Rs. 50,000


Assistant General Manager Marketing

Job Title:Assistant General Manager marketing


Age limit: not less then 25 years

Job Description:

Assists the GM in making plans regarding:

Advertisement Promotions

Public and media Relations

Building research in the area of customers behavior

Taking the responsibilities of traveling if required

Negotiate with customers

Communication.

Job Specification:

Having a degree of MBA Marketing

Having an experience of 3-4 years in concerned field

Good skills to analyses the market

Communication and negotiation skills

Supervision skills

Salary: 20000



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General Manager Human Resource

Job Title: General Manager Human Resource

Company: Baithak Restaurant GujranwalaAge limit: not less then 25 years and maximum 35 years

Job description:

Develops strategies for the implementation of human resource functions in the

restaurant

Develops such norms and practices in the restaurant.

Develops the code of conduct and ensures that the codes are followed by all the

employees.

Gather the data for the salary computation of each staff member.

Addresses any conflict and complaint from the management and other staff.

Look the matters of compensations, bonuses, rewards and promotions.

Job Specification:

Having a degree of MBA-HRM

Having an experience of 5-7 years in related field as an HR manager (fresh

candidates need not to apply)

Having an experience of training the employees.

Should have excellent thinking and presenting skills.

Should have an experience in maintaining administration and planning systems.



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Fluent in Punjabi ,Urdu and Englishi.

Salary: Rs. 50,000


Assistant GM Human Resource

Job Title: AssistantGeneral Manager Human Resource



Job description:

To assist the General Manager in the following ways:

In the implementation of human resource practices

In the process of compensation of employees

In Conflicts resolution

Acting as communication channel in between the General Manger and the

employees.

Job Specification:

Having a degree of MBA specialized in Human Resource Management

Having an experience of 3-4 years in a service concern organization as Restaurant

Language proficiencies

Inter personal skills

Ability to perform as a team leader

Problem solving skills



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Salary: 20000


General Manager Information Technology

Job Title: General Manager Information Technology



Job description:

Manages the purchases and selling in the operating system.

See all the online operations in the restaurant are running properly

See the online complaints of the customers.

Ensure good coordination with the other members of the staff.

Inspect the different departments of the restaurants periodically

Made the online operations and production reports and present it to the CEO.

Job Specification:

Having a degree of MBA-IT

Having an experience of 3-4 years in restaurants as a Information Technology

manager

Fluent in Punjabi ,Urdu and English.

Salary: Rs. 50,000

Bonus: Half salary at the and of 6 month + the current salary.



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Assistant General Manager Information Technology

Job Title: AssistantGeneral Manager Information Technology



Job Description:

The assistant must have the abilities to assist the General Manager Information

Technology in the following functions:

Managing the operations regarding maintaining the customerdata in the computer software

On line dealing with the customers

Making good coordination among different departments

Preparing the reports of the customers data to present before

the other departments and CEO as well

Job Specifications:

Having a degree of BS in IT / B.COM in IT Having an experience of 3-4 years in a service concern organization as a assistant

manager

IT Proficiencies

Communication skills



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Language Proficiencies

Computer Proficiencies

Salary: Rs. 20,000


Chief Executive Officer

Job Title: Chief Executive Officer



Job description:

Helps in developing business strategy.

Sets the direction of the restaurants.

Approval for any order like sale or purchase.

Type and number of items cooked in the restaurant

Creates a service differentiation.

Decision of budgets.

Job Specification:

Having a degree of CA/ACCA/CFA/MS

Having an experience of 3-4 years in restaurants as a operations manager (fresh

candidates will also apply)

Fluent in Punjabi , Urdu and English

Salary: Rs. 125,000



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Advertisement



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Selection Process



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The selection process of the above candidates is given below:

Description



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Job Ad :

In this step we advertise the required job in the organization.

Reception of CVs:

In this step we receive CVS for the posts we have advertised

.

Short listing:

In this process, we short list them and create the list of those candidates which are

being called for interview.

Testing and other assessment:

In this process, the candidates are called and several tests regarding to the hotel

management are conducted.

Interviews:

In this process, the interviews are conducted according to the results of the above

assessments. The questions of the interviews are according to the hotel

managements issues and general questions.

Reference check:

In this process, the most important step, the references of the selected candidates are

checked and made the calls to the referenced persons in order to verify the

references.

Communicating the decision:



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After reference check, the list of the final selected candidates is issued and the

candidates are communicating through telephone and postal address. Telephone

medium is used more.

Policies regarding to the employee orientation



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Following are the policies regarding to employee orientation. After the names of those

policies, we will briefly explain that policies:

Providing Equal Employment Opportunity and a Safe Workplace

Planning and Recruiting

Selecting Employees

Training Employees

Job Design

Customer Services

Job Evaluation

Salary Structure

Compensation and Benefits Employees Conduct and Ethics

Resignation and exit

Providing Equal Employment Opportunity and a Safe Workplace:



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Training need is identified through performance appraisal, profile assessment or one

on one meeting. Training is considered as a learning intervention used for the

personal as well as professional development of employees. The employees are

given in house trainings (crew members) and they also sent for trainings from well

reputed and specialized training institutes (at managerial levels).

Job Timings:

Regular work hours are 9:00 am to 8:00 pm, Monday through Sunday. On Fridays,

the prayer and lunch break will be from 1:00 pm to 2:30 pm. 10 minutes grace time

is allowed.

Customer Services:

A cheerful and positive attitude is essential to our commitment to extraordinary

customer service and impeccable quality. It is essential that the employees act in a

professional manner and extend the highest courtesy to co-workers, visitors,

customers, and clients.

Job Evaluation:

Performance of the employee is monitored closely, if the new or existing staff is

unable to perform as per restaurants expectations, the probation period (consists of

2 months) may be extended for giving extra time for improvement or his/her service

may be terminated.

Human Resource Management

Type of

training

Duration Employee

In house

Training

2-3 months/year Crew managers, lower and middle

management

Outside

Training

2-3 months/year Middle + Top management

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Salary Structure:

Baithak restaurantsPhilosophy is to Pay or Performance. The criteria which is

used by the restaurant for deciding the salary of an employee includes the

following:

The employees related skills, knowledge and experience.

The employees trend of performance over time versus the current

year.

The restaurant made salary review because in this way it is easy to determining who

is qualified to receive salary increase. The factors considered in making the salary

review are:

Current performance of the employee.

Current position of his/her salary within the assigned salary range.

Compensation and Benefits:

Following are the benefits given by Baithak restaurant to its employees:

Hospitalization.

Out Patient Medical Practice.

Preventive Measures.

Cellular Phones.

Half year and full year bonuses.

Eidi and Aftari



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Employees Conduct and Ethics:

All the employees shall have equal rights as employees of restaurant

regardless of the position held.

Employees are expected to treat fellows employees respectfully and

courteously and be supportive of one another.

Each staff will be judged on merits of their performance and no favoritism

preferential treatment within employee(s) will be allowed.

Threats and acts of violence, including, but not limited to threatening

language, behavior, and destruction of personal property is strictly prohibited.

Firearms or weapons of any kind neither are not permitted in the workplace.

Follow the RESPECT model

Resignation & Exit:

Resignation is considered when an employee is absent for 3 consecutive

unexcused and unreported working days or exceeding 6 days within a month.

Discharge is the termination of services of an employee by the restaurant for the

following reasons:

Misconduct, performance deficiency

Inability to perform due to mental/physical incapacitation.

Unavoidable management circumstances.


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Performance Appraisal

In our Restaurant Baithak we have adopted the Graphic Rating Scale method to appraise

the performance of the employees of Baithak Restaurant. In the following way we have

practically done this job:

Graphic Rating Scale for the Post of Marketing Manager on the Base of Behavior

Name of EmployRating period, from..to..

Rater Name.

Rater Title...

Department..

The Rating Scale includes the 5 following elements:

1. Unsatisfactory

2. Fair

3. Satisfactory

4. Good5. Outstanding

Subject Matter 1 2 3 4 5

Communication Skills

Problem Solving skillsResult Oriented

Interpersonal Skills

Leadership Skills

Customer Focus

Planning skills

Imagination Skills

Time Management skills

Focused on theobjectives

Dressing


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Areas to be improved:

Actions by management:

CEO Signature: Date: ..



Information about

Market

Reliability


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Graphic Rating Scale for the Post of Human Resource Manager on the Base of

Behavior

NameRating period, from..to..

Rater Name.

Rater Title...Department


1. Unsatisfactory2. Fair

3. Satisfactory



Ability to improve the

organizationalperformance

Ability to inform the


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employees about the job

Ability to organize and

establish necessary

training programs

Ability to make job

analysisBusiness Proficiencies




Graphic Rating Scale for the Post of Accounts & Finance Manager on the Base of

Behavior

Name

Rating period, from..to..Rater Name.

Rater Title...

Department..


1. Unsatisfactory

2. Fair


Leadership Skills

Degree to care about the

employees

Ability to recruit and

select the right person for

the job

Degree to maintain the

good environment forwork


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3. Satisfactory

4. Good

5. Outstanding




Graphic Rating Scale for the Post of Manager Information Technology on the Base

of Behavior

Name

Subject Matter 1 2 3 4 5Ability to understand the

financial information

Planning skills

Forecasting skills

Supervision skills

Finance proficiencies


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Rating period, from..to..

Rater Name.

Rater Title...Department..

The Rating Scale includes the 5 following elements:1. Unsatisfactory

2. Fair

3. Satisfactory4. Good

5. Outstanding



Computer Proficiencies


Problem Solving skillsCoordination with other

departments




Graphic Rating Scale for the Post of CEO on the Base of Behavior


Rater Name.



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1. Unsatisfactory

2. Fair 3. Satisfactory

4. Good

5. Outstanding


Developing strategies skills

Interpersonal skills

Communication skills

Market Knowledge

Uncompromising




Performance appraisal for the Assistants employees

Graphic Rating Scale for the Post Assistant to the CEO on the Base of Behavior

Name


Rater Name.Rater Title...

Department..



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6. Unsatisfactory

7. Fair


10. Outstanding

Subject Matter 1 2 3 4 5Developing

strategies skills

Interpersonal

skills

Communication

skills

Market

Knowledge

UncompromisingHR Proficiencies

Finance

&Accounting

proficiencies

Graphic Rating Scale for the Post of Assistant GM Marketing on the Base of

Behavior

Name



Department..


1. Unsatisfactory

2. Fair

3. Satisfactory


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4. Good

5. Outstanding

Subject

Matter

1 2 3 4 5

Communication

skills

Customers

focus

Target oriented

Leadership

skills

Market

knowledge

Interpersonal

skills

Language

Proficiencies





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Graphic Rating Scale for the Post of Assistant GM Accounts & Finance on the Base

of Behavior

Name


Rater Name.



1. Unsatisfactory

2. Fair


5. Outstanding

Subject

Matter

1 2 3 4 5


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Ability to

understandthe financial

information

Planning

skillsForecasting

skills

Supervisionskills

Financeproficiencies

Mathematicalskills

CoordinationSkills

Presentation

skills




Graphic Rating Scale for the Post of Assistant GM Human Resource on the Base of

Behavior

Name



Department..

The Rating Scale includes the 5 following elements:1. Unsatisfactory

2. Fair


5. Outstanding

Subject

Matter

1 2 3 4 5


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Interpersonal

Skills

Communication

skills

Conflict

resolving skillsAbility to care

about

employees

Coordination

skills

Observation

level

Friendliness




Graphic Rating Scale for the Post of Assistant GM Information Technology on the

Base of Behavior

Name

Rating period, from..to..Rater Name.

Rater Title...

Department..

The Rating Scale includes the 5 following elements:1. Unsatisfactory2. Fair

3. Satisfactory


Subject 1 2 3 4 5


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Matter

Communication

Skills

Computer

ProficienciesLanguage

Proficiencies

Problem

Solving skills

Coordination

with other

departments

Dealing skills

Areas to be improved: Actions by management:



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Graphic Rating Scale for the Post of Crew members on the Base of Behavior


Rater Name.



1. Unsatisfactory2. Fair

3. Satisfactory


Subject

Matter

1 2 3 4 5

Communicationskills

Physical fitness


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Dressing

Time

management

Cooperation

Patience level




Salary Sheet

Grade AName Mr.Muhammad

Saddam

Mr. Adeel

Muhammad

Uppal

Mr. Atif

Shahzad

Mr.Umair

Zafar

Miss

Ayesha

Shamas

Serial no 1 2 3 4 5

Employee no A1 A2 A3 A4 A5

Designation CEO GM Acc & Fin GM-HR GM-IT G-M

MarketingSalary (Rs) 68,000 43,000 43,000 43,000 43,000

Medical

allowance(Rs)

5,000 5,000 5,000 5,000 5,000

Mobile

allowance(Rs)

2,000 2,000 2,000 2,000 2,000

Overtime(Rs) 0 0 0 0 0

Total Salary 75,000 50,000 50,000 50,000 50,000


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(Rs)

Grade BName Mr. Asif

Anwer

Mr. Basit Mr.Umer Mr.Faisal Miss.Muneeba

Serial no 6 7 8 9 10

Employee no B1 B2 B3 B4 B5

Designation Assistant to

CEO

Assistant to

GM (Acc &Fin)

Assistant to

GM (HR)

Assistant to

GM (IT)

Assistant to

GM (Marketing)

Salary (Rs) 28000 21000 21000 21000 21000

Medical

allowance(Rs)

3,000 2,500 2,500 2,500 2,500

Mobile

allowance(Rs)

2,000 2,000 2,000 2,000 2,000

Overtime(Rs) 0 0 0 0 0Total Salary (Rs) 33,000 25,500 25,500 25,500 25,500

Grade CName Crew members Cooks Guards

Serial no (1-15) (1-5) (1-4)

Employee no (C1-C15) (D1-D5) (E1-E4)

Designation Crew members Cooks Guards

Salary (Rs) 8,000 7,500 6,000

Medical allowance (Rs) 1,000 1,000 1,000

Mobile allowance (Rs) 0 0 0

Overtime (Rs) 1,000 1,000 0

Total Salary (Rs) 10,000 9,500 7,000


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Documents

Human Resource for a Baithak Restaurant