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Human Performance Challenges of Social Intrepreneurism
Paul O. Hardt, Ed.D.
Paul O. Hardt, Ed.D.Core Faculty Member, Training and
Performance Improvement SpecializationCapella University30+ years experience in the Training and
Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target
Corp. Headquarters, Minneapolis
Lessons Learned from…Impact@Work(shops) at Target Corporation
and
30+ years experience in the human performance improvement field
What does it mean…..?
The Hard Stuff is the Easy Stuff
The Soft Stuff is the Hard Stuff
OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change
Management Decision-making StylesNormativeBehavioralNaturalistic
Normative
Behavioral
Naturalistic
Assess Decision-making Styles
Barrier Forces
Driving Forces
Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure
Barrier ForcesCostTimeMotivationValues
Strategy for Dealing with Resistance (Barriers)
Take Away The Barriers
Behavioral Engineering ModelThomas Gilbert
Behavioral Engineering ModelEnvironmental Information Resources,
ToolsIncentives
Individual Knowledge, Skill
Capacity Motivation
Environment: Information
Environment: Resources, Tools
Environment: Incentives
Individual: Knowledge, Skill
Individual: Capacity
Individual: Motivation
Communicating Change
Roller Coaster of Change
Dormant
Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact
Awareness
Curiosity
Visualization
Tryout
Use
