www.retia.eu / www.redat.eu

Human Interface Devices MonitoringATM / ATC

ReDat® HID logger (HID = Human Interface Device) is a compact system for interception, transmission and recording of user actions carried out by means of PC peripherals.

The HID logger is capable to monitor the most common boot protocols of generic HID devices such as keyboards and pointing devices (mice, digitizers, touch screen) connected by USB interfaces. Events that a HID device generates such as keystrokes, mouse clicks and movements, touchscreen hits and others are intercepted, time stamped, locally buffered and afterwards transmitted in real-time to the repository.

ReDat® HID logger is integrated into ReDat®

eXperience storage and application system to form

robust, scalable and reliable solution. ReDat®

eXperience system provides tools to process, search, visualize and reproduce HID data. Its feature-reach multimedia player enables playback of HID events either separately or time-synchronously with other types of data (audio, screen video, Data-link & surveillance data). Full-text search is supported.

The Multimedia player, which is an integral part of the playback SW, supports replay of HID events.

www.retia.eu / www.redat.eu

RETIA, a.s. is a leading manufacturer of recording systems for contact and dispatch centers, rescue and secure forces and the ATM/ATC sector. ReDat portfolio supports a wide range of PBXs, VCS and radio technologies. ReDat® is compatible with Alcatel-Lucent, Cisco, Avaya, Genesys, Unify and Mitel technologies.

RETIA, a.s. is a leading Czech company operating in military electronics and software. RETIA, a.s. is certified with the standards of ISO 9001, ISO 14001 and AQAP 2110 and it has been reviewed for NATO SECRET level.

Solution characteristics and description • External HW box, 2 or 4 USB channels design • Power supply by PoE or an external adapter • Passive monitoring to ensure transparency

between the HID device and the workstation • Input signals remain unchanged regardless of

power availability • Data output via Ethernet interface • IPv4 and IPv6 ready • Internal buffer to prevent data loss in the case

of unavailability • Events are time stamped • Support of secure transmission SSL • Central diagnostics from ReDat® eXperience

system

ReDat® Recording System provides a complex customer service solution of recording and quality management. It helps to improve the agent’s and dispatchers´ skills. The RETIA’s solution reduces the training costs and thus helps to improve the customer relations and services. ReDat® holds a certified trade-mark of the RETIA, a.s. company.

ReDat®3 RecordingUnit

ReDat® eXperience

SQL

Replay station

ExternalUnit

ExternalUnit

ExternalUnit

HID Data

HID Data

HID Data