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Human-Centered Artificial Intelligence: Reliable, Safe & Trustworthy
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Ben Shneiderman @benbendc
Founding Director (1983-2000), Human-Computer Interaction Lab Professor, Department of Computer Science
Member, National Academy of Engineering
Computing Research Association, February 21, 2020
Photo: BK Adams
Human-Centered AI
Amplify, Augment, Enhance & Empower People
Human-Centered AI
Amplify, Augment, Enhance & Empower People à 1000-fold improvements in capabilities
Photography Navigation Business Formation
Information Search Email & Text
Human-Centered AI
Amplify, Augment, Enhance & Empower People à 1000-fold improvements in capabilities à RST: Reliable, Safe & Trustworthy
Photography Navigation Business Formation
Information Search Email & Text
Reliable
Safe
Trustworthy
Human-Centered AI
Independent Oversight Regulation, Auditing, Insurance, Industry
Organization Culture of Safety Openness Systems: Flight Data Recorder Tested, Fair, Explainable
Human-Centered AI
Amplify, Augment, Enhance & Empower People à 1000-fold improvements in capabilities à RST: Reliable, Safe & Trustworthy à More people, more creative, more often
Photography Navigation Business Formation
Information Search Email & Text
Human-Centered AI
Amplify, Augment, Enhance & Empower People à 1000-fold improvements in capabilities à RST: Reliable, Safe & Trustworthy à More people, more creative, more often à Self-efficacy & societal benefits
Photography Navigation Business Formation
Information Search Email & Text
Designing the User Interface
First Edition: 1986
Balancing automation & human control
Designing the User Interface
First Edition: 1986
Balancing automation & human control
Human control
Computer automation
Designing the User Interface
Sixth Edition: 2016
Ensuring human control while increasing automation
Designing the User Interface
Sixth Edition: 2016
Ensuring human control while increasing automation
Automation
Human
Control
High Low
Computer
Designing the User Interface
Sixth Edition: 2016
Ensuring human control while increasing automation
Automation
Human
High Low
Computer
Control
Automation
Human
High Low
Computer
Control
Human-Centered AI
Reliable, Safe & Trustworthy
Automation
Human
High Low
Computer
Control
Elevator Camera
Human-Centered AI
Reliable, Safe & Trustworthy
Automation
Human
High Low
Computer
Control
Airbag
Elevator Camera
Pacemaker
Computer Control
Human-Centered AI
Reliable, Safe & Trustworthy
Automation
Human
High Low
Computer
Control
Computer Control
Human Mastery Bicycle Piano
Elevator Camera
Airbag Pacemaker
Human-Centered AI
Reliable, Safe & Trustworthy
Automation
Human
High Low
Computer
Control
Human Mastery Bicycle Piano
Excessive Human Control Excessive Autom
ation
Airbag Pacemaker
Computer Control
Elevator Camera
Human-Centered AI
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Pain control designs
Human Mastery
Computer Control
Morphine drip bag
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Pain control designs
Human Mastery
Computer Control
Morphine drip bag
Automatic dispenser
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Pain control designs
Human Mastery
Patient- controlled
Computer Control
Morphine drip bag
Automatic dispenser
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Pain control designs
Human Mastery
Patient- controlled
Patient-guided Clinician-monitored
Computer Control
Automatic dispenser
Morphine drip bag
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Human Mastery
1980 Car
Computer Control
Car control designs
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
2020 Car
Human Mastery
1980 Car
Computer Control
Car control designs
Reliable, Safe & Trustworthy
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Car control designs
Human Mastery
1980 Car
2040 Car
Computer Control
2020 Car
Reliable, Safe & Trustworthy
Human-Centered AI
Amplify, Augment, Enhance & Empower People à 1000-fold improvements in capabilities à RST: Reliable, Safe & Trustworthy à More people, more creative, more often à Self-efficacy & societal benefits
Photography Navigation Business Formation
Information Search Email & Text
Human-Centered AI
Assured Human Autonomy Assured Human Control Trustworthy Technology Reliable Automated Systems Enhancing Human Control of Advanced Systems Reliable, Safe & Trustworthy Technology
Excessive Human Control Excessive Autom
ation
Automation
Human
High Low
Computer
Control
Car control designs
Human Mastery Trusted, Reliable & Safe
1980 Car
2040 Car
Computer Control
2020 Car
