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01INTRODUCTION
Huisman Global Services 04
Our Mission 05
Our Vision 05
02SERVICE TO PERFORM
Service to perform 06
Safety first: from office to on-site 06
Dedicated first point of contact 07
Huisman global quality assurance 08
Huisman knowledge and data: a solid foundation 09
Global knowledge base 10
Global support & assistance 11
03SERVICE PORTFOLIO
Service Portfolio 12
Operational Support Services 13
Survey & Inspection Services 14
Maintenance Services 15
Parts Services 16
Training Services 17
Equipment Lifecycle Services 18
4 5
HUISMAN GLOBAL SERVICES
Huisman Global Services (HGS) is part of the Huisman Group
and has the goal to deliver excellent services to all clients
owning Huisman equipment. HGS aims to support her clients
in safe and efficient operations worldwide.
Our range of services draws together the technical expertise
of the entire mechanical, hydraulic, electrical, control
systems and training departments of Huisman to meet
the requirements of your business. This includes:
Operational Support Services;
Survey & Inspection Services;
Maintenance Services;
Parts Services;
Training Services;
Equipment Lifecycle Services.
We have a dedicated, globally operating Service Team of
skilled professionals, available to provide advice, training
and service support before, during and after installation and
delivery. Our Service Engineers take responsibility to ensure
that client-owned and operated equipment can be used as
safely and efficiently as possible, resulting in optimised levels
of equipment safety, uptime and performance.
Our Service Team is available to provide support from any
one of the Huisman locations or at any client specified
site. Our Service Network is managed from Huisman in
the Netherlands, supported by our local Service Offices in
Schiedam (the Netherlands), Houston (USA), Singapore,
Perth (Australia), Bergen (Norway) and Rio de Janeiro (Brazil).
An HGS Account Engineer in the local Service Office will
serve as the client’s first point of contact regarding all issues
related to any piece of Huisman equipment.
OUR MISSION
We want to be acknowledged by our clients, our people
and other stakeholders for delivering what we promise; a
competitive edge through high-quality solutions and services
that are consistently best in class and on the cutting edge of
technology.
Huisman Global Services therefore provides her clients
on-time services, of the highest possible quality by:
Providing a first-point-of-contact to each client for all
of their service needs;
Providing an emergency call service on a worldwide,
24 hr. basis;
Providing on board service/maintenance agreements
to all interested clients;
Providing operating and maintenance training programs
to all clients;
Providing on-call service personnel on a worldwide basis;
Providing purchase, supply, and storage of (spare) parts
at the best possible price and the best possible delivery
on an on-going basis;
Providing engineered solutions to new technical problems
including upgrades and enhancements;
Providing professional, organised, timely, and cost-
effective field Installation, field Commissioning & Testing
services for HGS sales projects;
Providing professional, organised, timely, and cost-
effective major refurbishment projects, based on client
needs, for aging Huisman Equipment objects.
OUR VISION
We aim to have our solutions and service levels become the
new industry standard and keep challenging our environment
to take innovation, quality and safety to the next level.
Huisman Global Services therefore provides expert services
to maximise operating uptime, ensuring safe and sustainable
business for our clients.
HUISMAN
CZECH REPUBLIC
Huisman Europe Services
Huisman Norge AS
HUISMAN
THE NETHERLANDS
HUISMAN
CHINA
Huisman Far East Services
Huisman Australia Services
HUISMAN
BRAZIL
Huisman North America Services
HUISMAN
GLOBAL SERVICES
Huisman do Brasil Services
HGS as part of the Huisman Group
6 7
Account Engineer Account Engineer Account Engineer Account Engineer
CLIENT AREA MANAGER
SALES
ACCOUNT
MANAGER
Sales Assistant Sales Assistant
SERVICE TO PERFORM
As Original Equipment Manufacturer (OEM), Huisman has
a distinct advantage when it comes to providing support to
her clients. Having designed, produced, assembled, and
commissioned Huisman equipment, the organisation has
obtained in-depth knowledge and understanding of each
clients’ equipment. As the installation of new equipment
nears completion, HGS works with the new build team to
ensure a smooth handover to the Service Teams. In this way,
HGS is able to provide support and advice well before the
equipment is handed over to the client.
Furthermore, with a growing installed equipment base,
Huisman Global Services is in constant contact with clients
owning all types of equipment worldwide. This places HGS
in the best position to offer service to maximise the clients’
safety and performance during the entire lifecycle of Huisman
equipment.
and safety impact of operations on stakeholders, the
environment, and her clients’ equipment and operations.
Huisman strives for continuous improvement of procedures
and systems related to health and safety, which is seen as
a key driver for a safe and successful working environment.
Depending on internal and external needs, training programs
or initiatives are developed for all Huisman employees
to become conscious of not only their health and safety,
but also of the health and safety of those around them. In
practice, this may include safety leadership training and/
or dropped object awareness training in addition to training
programs such as: HUET, BOSIET, or other locally required
training. These programs ensure a broad range of safety
needs for a diverse range of locations, from the office to
on-site; wherever Huisman operates.
Huisman Global Services aims to create value by means of:
Safety First: From office to on-site;
Dedicated First Point of Contact: A Huisman
representative for each vessel throughout your
equipment’s lifecycle;
Huisman Quality Assurance: Maintaining quality
standards worldwide;
Huisman Knowledge and Data: A solid foundation
with in-house, knowledge, data and training facilities;
Global Client Knowledge Base: By means of our
Customer Relationship and Service Management
(CRSM) system;
Global Support and Assistance: Coverage from key
locations worldwide for service and after sales with
the ability to execute any support, maintenance, parts,
inspection and repair issues, including upgrades &
modifications.
SAFETY FIRST: FROM OFFICE TO ON-SITE
At Huisman, a safe working environment is the number
one priority, for Huisman employees and the employees of
Huisman clients and suppliers. Huisman sees a safe working
environment as the foundation for ensuring long-lasting
relationships with all stakeholders involved. Huisman strives
to set an example in terms of being a responsible company
and therefore seriously considers the environmental, health
BENEFITS
Always directly in contact with the correct person within
the organisation.
Knowledge of the specific equipment, client demands and
requirements.
Up-to-date on the current status of the equipment/
ongoing issues.
Backed-up by our Customer Relationship and Service
Management (CRSM) Programme.
Up-to-date knowledge of the client’s operations and
preferences.
DEDICATED FIRST POINT OF CONTACT
To guarantee good communication and to know who to
contact within the Huisman organisation, HGS will always
appoint her clients a first point of contact, if possible in
the same or neighbouring time zone. After having
followed the development during the new build process,
an ‘Account Engineer’ will handle any issues related to
the Huisman equipment. This is streamlined by a strictly
managed hand-over from Project Management to HGS,
including an introduction to the client and her
representatives.
Furthermore, the Account Engineer works within one of
three divisions; Cranes, Drilling or Pipelay. Depending on
the location, each of the three divisions is headed by an
Account Manager, all of whom are directed by the Area
Manager Sales.
Positioning of Account Engineer within team
8 9
HUISMAN GLOBAL QUALITY ASSURANCE
A cornerstone of Huisman is her view on quality in
terms of operational excellence, value, conformity to
specifications and meeting client expectations. Years
of R&D, product design, manufacturing, assembly,
commissioning and servicing have resulted in a high
level of material and component understanding that is
embedded in our quality standards, manufacturing and
delivery requirements. This allows Huisman to establish
a high level of component and equipment reliability that
has proven its value, time and time again.
Being able to demand a high level of quality from
suppliers is the result of many years of collaboration
and cooperation to verify that the production and delivery
methods are up to par and according to strict quality
requirements. When needed, Huisman assists them in
achieving these requirements. Besides this embedded
knowledge in the materials and systems, Huisman has
the knowledge of which systems are operational in the
field and their performance in daily operations in harsh
environments.
Besides working with Huisman’s own guidelines and
procedures, Huisman has extensive experience working
with recognised authorities and notified bodies such as
Lloyd’s, DNV, ABS, API and others who demand that specific
requirements be met.
Furthermore, Huisman has the required knowledge to
adequately perform modifications, whereby in-depth
engineering and system integration knowledge is applied to
achieve the demanded level of performance (enhancement)
and safety.
Finally, only Huisman can guarantee that the components
and parts are built according to Huisman own requirements;
further ensuring optimal safety and performance.
These standards, guidelines and internal expertise give
Huisman full confidence in the ability to get the job done.
HUISMAN KNOWLEDGE AND DATA:
A SOLID FOUNDATION
HGS will only perform service on Huisman-built
equipment. Service Engineers working on the equipment
always have access to the original engineering data.
When faced with complex engineering questions, the
Service Engineers can rely on the office-based Engineers
under the coordination of the Service Coordinators.
Furthermore, the Engineering Department is divided
into four engineering disciplines - mechanical, hydraulic,
electrical and control systems - which cover all aspects
of client operational and equipment needs.
Finally, with ties to the Huisman Academy, HGS serves
as her clients’ point of contact for all their Huisman
equipment related training needs during the operational
lifecycle of the equipment.
BENEFITS
Always access to original and updated engineering
data.
Engineers with knowledge of the latest developments.
First point of contact (Account Engineer) to monitor
the progress during engineering orders.
Ensure original Huisman quality in parts, repairs and
modifications.
Direct ties to Huisman Academy to develop and
execute client specific training courses.
BENEFITS
Direct connection to OEM data and support to ensure
the original Huisman quality.
Experience with internationally operating authorities &
notified bodies.
Extended experience and long-lasting collaboration
with Huisman audited and approved suppliers.
10 11
Country City Region of Activity Sales Service Engineering Production Warehouse
The Netherlands Schiedam Global ✓ ✓ ✓ ✓ ✓
(Head office)
Norway Bergen North Sea ✓ ✗ ✗ ✗ ✗
Brazil Rio de Janeiro South America ✓ ✓ ✗ ✓ ✗
Singapore Singapore Far East, Asia ✓ ✓ ✓ ✗ ✓
Australia Perth Australia ✓ ✗ ✗ ✗ ✗
USA Houston North America, ✓ ✓ ✓ ✓ ✓
GOM
GLOBAL KNOWLEDGE BASE
All Huisman service locations have direct access to the
CRSM (Customer Relationship and Service Management)
programme that is used within the organisation. With this
CRSM programme, the history of each piece of Huisman
equipment is documented and available in every global
Service Office. Any issue raised by the client is registered
with a unique tracking number in the CRSM programme.
Using this system, all relevant service documents, e-mails,
sales documents and part supply history is traceable and
globally available in all of the Huisman Service Offices.
GLOBAL SUPPORT & ASSISTANCE
In recent years Huisman has expanded with several service/
after sales offices and production locations worldwide. The
table below shows all locations with service and after sales
activities. From these locations, Huisman supports all clients
globally, coordinated by a dedicated Account Engineer.
BENEFITS
The history and knowledge of the equipment is
globally available.
A quick global response is possible when urgently
needed.
Current ongoing development will allow valuable client
information to be accessed securely and reliably by our
clients via internet.
12 13
1.1
24/7 Emergency
Telephone Support
2.1
Periodic Survey &
Reporting/Advice
3.1
Maintenance Advice
4.1
Parts Catalogue
5.1
Operational
(Simulator) Training
6.1
Repair/Replace/
Refurbishment
1.2
Remote Support
2.2
System Diagnostics
3.2
Maintenance
Execution
4.2
Parts Advice
5.2
Maintenance Training
6.2
Modification/
Upgrade
1.3
Technical &
Engineering Support
2.3
Condition Monitoring
3.3
Maintenance History
& Review
4.3
Parts Supply
5.3
Technical Training
6.3
(Re)Commissioning
& Testing
1.4
On-Site Support
2.4
Non Destructive
Examination
3.4
Maintenance Budget
Forecasting
4.4
Stock Keeping
2.5
(Re) Certification
4.5
Parts History
& Inventory Review
1.0
OPERATIONAL
SUPPORT
SERVICES
2.0
SURVEY &
INSPECTATION
SERVICES
3.0
MAINTENANCE
SERVICES
4.0
PARTS
SERVICES
5.0
TRAINING
SERVICES
6.0
EQUIPMENT
LIFECYCLE
SERVICES
OPERATIONAL SUPPORT SERVICES
Huisman Global Services offers ’Operational Services’ to
support client operations involving Huisman equipment. As
OEM, Huisman is best equipped to provide assistance to any
operations. Assistance may be required due to a number of
reasons and can range from telephone support to on-site
back-up to engineering support.
Depending on the situation, all services can be supported,
from all locations worldwide.
For more information on these services or any of the services
described in this brochure please contact HGS or your
dedicated Account Engineer.
SERVICE PORTFOLIO
Huisman is a globally operating company with extensive
experience in design and construction of heavy on- and
offshore equipment for the world’s leading on- and offshore
companies. The expertise of Huisman Global Services
includes field installation, commissioning & testing, service
and lifecycle support for all Huisman products, varying from
stand-alone equipment to highly engineered and
integrated systems.
The available services are defined as the following:
Operational Support Services;
Survey & Inspection Services;
Maintenance Services;
Parts Services;
Training Services;
Equipment Lifecycle Services.
With these services HGS aims to provide a complete range of
service needs for clients, supporting them in their operational
efforts regardless of industry or location worldwide.
FEATURES
Various levels of troubleshooting
Services for all types of clients
Corrective and preventive services
Global coverage of all services
Critical equipment
malfunction
24/7 Emergency
Telephone Support
Need for
troubleshootingRemote Support
Accidental equipment
misuseOn-Site Support
(Un)planned
maintenance task
Technical/
Engineering Support
Special operations
High risk operations
POSSIBLE
TRIGGERS
OPERATIONAL
SUPPORT
SERVICES
14 15
SURVEY & INSPECTION SERVICES
All equipment is dependent on correct use and regular
maintenance for optimal safety, performance and a maximum
lifetime, and Huisman equipment is no exception. To ensure
this is properly carried out, periodic or otherwise planned
surveys and inspections and/or data analysis will result in
an update on the status of the equipment. Many reasons
may arise that require inspections as general as periodic
equipment surveys or as detailed as a system diagnostics
check.
Huisman feels these surveys are essential for safe and
maximised uptime and performance of the clients’ Huisman
equipment. Being the OEM, means specific knowledge,
resources and experience are available, putting Huisman in
the best position to assist and support her clients.
HGS is therefore able to support clients in compulsory
surveys and their obligation to comply with Certification and
Classification requirements. HGS has extended experience
with offshore and Oil & Gas related regulatory bodies such as
ABS, API, DNV and Lloyd’s Register and is therefore able to
support clients during these obligatory surveys.
For more information on these services or any of the services
described in this brochure please contact HGS or the
dedicated Account Engineer.
MAINTENANCE SERVICES
Proper maintenance is vital in maximising the service
life for which the system was designed and to minimise
the risk of downtime. Expertise and experience of
the involved personnel are very important during
development, planning and execution of equipment
maintenance. Many reasons may arise to require
maintenance. The services mentioned within this
brochure offer a complete range of maintenance needs.
There can be many reasons that lead to a need for
maintenance-related services. As OEM, Huisman has
detailed knowledge of the equipment involved and is
in the best position to provide the insights needed for
proper maintenance.
For more information on these services or any of the
services described in this brochure please contact HGS
or the dedicated Account Engineer.
FEATURES
Periodically fixed/planned inspection visits (proactive
vs. reactive).
Thorough history of executed work.
Update of equipment status incl. critical parts in the
system.
Knowledge of upcoming maintenance requirements
incl. planning and costs.
Increased reliability of equipment.
Spare parts inventory and storage check.
Expert advice and recommendations about repairs or
maintenance.
FEATURES
Client and equipment specific maintenance approach
supported by in-house Maintenance Engineering.
Full maintenance support available.
Predefined
maintenance task
Periodic Survey &
Reporting/Advice
Overdue
maintenanceCondition Monitoring
Operational
OccurrencesSystem Diagnostics
Extreme environmental
conditions
Non Destructive
Examination
Reoccurring
problems/alarms(Re)Certification
Certification/
Classification obligations
Special operations
POSSIBLE
TRIGGERS
SURVEY &
INSPECTION
SERVICES
Recently acquired
equipmentMaintenance Advice
Need for well justified
maintenance tasks
Maintenance
Execution
Upcomming special
operations
Maintenance History
& Review
No/inadequate main-
tenance advice present
Maintenance Budget
Forecasting
Planned maintenance
tasks
Unplanned
maintenance tasks
Specialist
maintenance tasks
POSSIBLE
TRIGGERS
MAINTENANCE
SERVICES
16 17
HUISMAN ACADEMY BV
Jan Evertsenweg 38
3115 JA Schiedam
P.O. Box 150
3100 AD Schiedam
The Netherlands
Harbour no. 561
Phone: +31 (0)10 245 22 22
www.huismanequipment.com
HUISMAN ACADEMY
The Huisman Academy is situated in
a separate building just outside the
Huisman Schiedam premises. The
Academy has several classrooms
available, all equipped with climate
control and modern presentation
equipment.
To accommodate different trainings,
two simulators are available, one with
a spherical screen (dome) and one with
a cylindrical screen. These simulators
make use of exactly the same operating
system software as the actual Huisman
equipment.
Additional test containers are situated
outside the Academy. These containers
are simulating a small crane with the
most important components and
functions (hydraulical and electrical)
as now applied by Huisman. This
includes active and passive heave
compensation.
The test containers can be used to
organize workshops and practical
courses.
The Huisman Welding School is also a
part of the Academy, and is equipped
with extensive welding facilities.
OUR TRAINING FACILITIES
Several classrooms
Two different simulators
Outside test containers
Extensive welding facilities
OUR FACILITIES
The experienced Huisman Academy
staff has the following expertise:
Course engineering
Training
Simulations
Support
The Course Engineers are responsible
for the development of the course
material and monitoring the didactical
quality of the material and programs.
The Academy knowledge database
supports this process. The Trainers
are responsible for the delivery of
the training and the maintenance of
the training material and assets. The
Simulation team is responsible for the
Academy simulators and provides the
Huisman Academy with operational
scenarios for training purposes.
Our Support team organizes and
facilitates the training, from request to
planning, including the training crew.
On request they can arrange catering,
transportation and accommodation.
OUR EXPERTISES
Course engineering
Training
Simulations
Support
OUR TEAM
The Huisman Academy can provide
different kind of trainings. Some
examples of training methods offered:
Simulator trainings
Practical trainings
Classroom trainings
On the Job trainings
All available trainings are listed in
our product portfolio and cover a
coherent set of courses for the different
fields (product category and learner
disciplines) on three levels (basic,
advanced and expert). Our clients can
combine various modules to ensure
the best possible training for their
employees. The modules offered are
based on quantifiable learning goals
which determine the selected subjects,
the educational training tools and the
examination method. The Academy
Course Engineer will assess your
requirements and will work closely with
you to provide a proper specification of
the course materials. All client specific
courses should, however, be based on
Huisman equipment and processes.
OUR TRAINING METHODS
Simulator trainings
Practical trainings
Classroom trainings
On the Job trainings
OUR PORTFOLIO
Huisman is a globally operating
company with extensive experience in
the design and manufacturing of heavy
construction equipment for world’s
leading on and offshore companies.
Originally founded in 1929 as a steel
construction company – Huisman joined
forces with engineering company ITREC
in 1983 to develop products entirely
under own management, from concept
to delivery.
Our product range varies from stand-
alone components to highly engineered,
integrated systems and can be
subdivided into six main categories:
cranes, drilling equipment, pipelay
equipment, mooring systems, vessel
designs and special products. Our
operations are divided between our
offices in the Netherlands, Brazil,
China, Czech Republic, Singapore and
USA and our production facilities in
the Netherlands, Czech Republic and
China. A new production facility in
Brazil is currently under construction.
The Huisman Academy, located
just outside the Huisman Schiedam
premises, was established in 2011
to facilitate Huisman clients with the
training of knowledge and skills to
safely and efficiently use their Huisman
equipment. In addition, the Huisman
Academy supports the internal
Huisman organization by organizing
and facilitating non-technical trainings,
educational programs, presentations
and workshops.
THE HUISMAN ACADEMY
PARTS SERVICES
The availability of parts is vital to safe and correct functioning
of equipment. HGS understands this and therefore provides
clients with all their spare part needs. Besides directly
providing (spare) parts, HGS is also able to provide a number
of services to aid in the identification, selection, purchasing,
stock-keeping and tracking of parts throughout the lifetime
of the equipment.
For more information on these services or any of the services
described in this brochure please contact Huisman or the
dedicated Account Engineer.
TRAINING SERVICES
In 2011 Huisman established the Huisman Academy. The
Academy is adjacent to Huisman’s head office in Schiedam,
the Netherlands. Here a team of Engineers, Trainers and
Planners can set up a training programme to provide the
client and their personnel with the knowledge and skills
needed to handle the Huisman equipment in a safe and
controlled manner.
The aim of the Huisman Academy is to transfer knowledge
and skills, and build a bridge between technology and user.
This is done by filling a gap between current capabilities and
the required knowledge and skills to maximise equipment
performance. The Academy achieves this by using Huisman
Academy Curriculum training courses that can be customised
from basic to advanced levels and cover topics including
technical training on mechanics, electrics, hydraulics and
control systems, but also on equipment operations and
maintenance. The courses use modular building blocks to
develop client-specific training courses which focus on the
clients’ needs and equipment.
The training courses are therefore comparable to the
equipment they involve, both are tailor-made solutions
specifically designed to meet the needs of Huisman’s clients.
For more information on these training courses please visit
the Huisman website or contact the dedicated Account
Engineer.
Operator
crew changes
Operational
(Simulator) Training
Refresher
course neededMaintenance Training
Maintenance
crew changesTechnical Training
Equipment upgrades
or changes
Support crew/staff
changes
POSSIBLE
TRIGGERS
TRAINING
SERVICES
Missing part
informationParts Catalogue
Difficulty
locating partsParts Advice
Need for justified
spare partsParts Supply
Special operationsStock-Keeping
General need of
spare parts
Parts History &
Inventory Review
Availability of
spare parts
POSSIBLE
TRIGGERS
PARTS
SERVICES
Huisman Academy brochure and course descriptions
18 19
EQUIPMENT LIFECYCLE SERVICES
Heavy equipment may endure enormous stress and
challenging environments throughout its designed lifetime.
Proper maintenance and expert operational behaviour are
the first lines of defence in maximising this lifetime. Besides
these relatively manageable factors, there are many other
factors which influence the aging and fatiguing of equipment,
which occur no matter the precautions taken.
Besides the aging of equipment, operations also change
over time. As business domains shift, so do the requirements
of the equipment intended to serve these businesses.
Huisman Global Services has extensive experience in
terms of Planning, Engineering, Manufacturing, Installation
and Commissioning & Testing of repairs or replacements,
modifications, upgrades and complete equipment overhauls
to all types of Huisman equipment, young and old.
Furthermore, these services, which can involve in-house
Project Management, can be carried out at a Huisman
location or a location designated by the client.
For more information on these services or any of the
services described in this brochure please contact Huisman
or the dedicated Account Engineer.
New equipment
installation
Repair/Replace/
Refurbishment
Long-term standstill
of equipment
Modification/
Upgrade
Change of equipment
use (change of location)
(Re)Commissioning
& Testing
Overdue/long-term
maintenance
Change of requirements
for upcoming operations
Special operations
Operations not based
on design specification
POSSIBLE
TRIGGERS
EQUIPMENT
LIFECYCLE
SERVICES
HUISMAN EUROPE SERVICES
Jan Evertsenweg 2-4
3115 JA Schiedam
Harbour no. 561
The Netherlands
Phone: +31 (0)88 070 22 22
E-mail: [email protected]
HUISMAN NORGE AS
Teatergaten 35
N-5010 Bergen
Norway
Phone: +47 5611 3300
E-mail: [email protected]
HUISMAN NORTH AMERICA
SERVICES
2502 Wehring Rd.
Rosenberg, TX 77471
United States of America
Phone: +1 (0) 832 490 1111
E-mail: [email protected]
HUISMAN DO BRASIL SERVICES
Rua Lauro Muller, 116/3703
Botafogo, Rio de Janeiro/RJ
CEP 22290-160
Brazil
Phone: +55 21 3232 1427
E-mail: [email protected]
HUISMAN FAR EAST
SERVICES
36 Tuas View Place
Singapore 637882
Phone: +65 (0) 6861 4090
E-mail: [email protected]
HUISMAN AUSTRALIA SERVICES
Room 24.25 Level 24
77 St Georges Terrace,
Perth, WA 6000
Phone: +61 (0)8 650 07580
Mobile: +61 (0) 420 683 349
E-mail: [email protected]
HUISMAN GLOBAL SERVICES
Jan Evertsenweg 2-4
3115 JA Schiedam
Harbour no. 561
The Netherlands
Phone: +31 (0)88 070 22 22
E-mail: [email protected]
www.huismanequipment.com
