HUBUNGAN HUBUNGAN INTERPERSONALINTERPERSONAL

DALAM PEMENTORANDALAM PEMENTORAN

DEFINISIDEFINISI

Interaksi atau perhubungan Interaksi atau perhubungan antara perseorangan yang antara perseorangan yang dijalin melalui komunikasi dijalin melalui komunikasi serta mempunyai sifat serta mempunyai sifat empati terhadap orang lainempati terhadap orang lain

MEMAHAMIMembaiki situasi

MENGKRITIKmemburukkan

situasi

CUBA MEMAHAMI, CUBA MEMAHAMI, BUKAN MENGKRITIKBUKAN MENGKRITIK

TO ERR IS HUMAN TO ERR IS HUMAN TO FORGIVE IS DIVINETO FORGIVE IS DIVINE

Asking for forgiveness and forgiving others are both

signs of emotional strength. They both require us to

swallow our pride

Membuat silap itu ciri insan;

Meminta maaf itu amalan suci.

LOVELOVE PEOPLE, USE THINGS PEOPLE, USE THINGSNOT LOVE THINGS, USE PEOPLE

Human relationships break down when people feel they are being used or

treated like things

LOOK FOR THE GOOD IN PEOPLELOOK FOR THE GOOD IN PEOPLE

Looking for faults in others is hunting for excuses to put them down or alibi to prove ‘guilty’.

Seeing the good in others is to affirm their dignity and self-worth, even though they may be different from us

HOW PEOPLE WANT TO BE TREATEDHOW PEOPLE WANT TO BE TREATEDThe key to successful human relations is to treat people as people whose needs, ideas and feelings we must respect even if we may not agree with them

Loved not used

Understood not judged

Accepted not rejected

Helped not hurt

Developed not stifled

Comforted not condemned

PEOPLE WANT TO BE

Respected not ridiculed

LISTENINGLISTENING : : The core of The core of

communicationcommunication

For effective communication, we must use our

3.heart to care enough to genuinely seek understanding, unity and harmony and to pursuit of common goals

2.ears to actively listen to what is said and what is not said, and

1.eyes to observe the non-verbal communication

THE ART OF LISTENINGTHE ART OF LISTENING

To listen SINCERELY is toCARE which is to LOVE

To listen ATTENTIVELY is to be AWARE which is to UNDERSTAND

To listen RESPONSIVELY is toSHARE which is to be OPEN

To listen RESPONSIVELY is toDARE which is to be INVOLVED

EFFECTIVE FEEDBACKEFFECTIVE FEEDBACK don’t focus on the person @ don’t focus on the person @ focus on focus on

the behaviorthe behavior don’t be destructive @ don’t be destructive @ be constructivebe constructive don’t be abstract @ be specificdon’t be abstract @ be specific don’t infer motives @ don’t infer motives @ focus on focus on

observationsobservations don’t be judgemental @ don’t be judgemental @ be descriptivebe descriptive avoid ‘all or none’ @ avoid ‘all or none’ @ allow ‘more or allow ‘more or

less’less’ don’t lecture @ don’t lecture @ share ideasshare ideas

RUMUSANRUMUSAN Sensitif kepada keperluan orang lainSensitif kepada keperluan orang lain Ada sifat penerimaan dan kemesraanAda sifat penerimaan dan kemesraan

wujudkan ‘rapport’wujudkan ‘rapport’ tunjukkan interaksi bukan lisan yang tunjukkan interaksi bukan lisan yang

mesramesra Tidak menghakim (judgemental)Tidak menghakim (judgemental)

bersifat terbukabersifat terbuka terima dengan penuh kerelaanterima dengan penuh kerelaan

KesejatianKesejatian ikhlas dan jujurikhlas dan jujur bertindak tegasbertindak tegas layan individu supaya rasa dirinya pentinglayan individu supaya rasa dirinya penting

Control yourselfRemember that

ANGER is One word short

ForDANGER

BEFORE YOU CRITICIZEWhen you are disposed

to criticize a friend,Just remember,

The beginning’s not the end;When within this urge you find,

These three questions bring to mind:Is it TRUE?

Is it NEEDFUL?Is it KIND?