HTT 250 Course Career Path Begins Htt250dotcom

8/16/2019 HTT 250 Course Career Path Begins Htt250dotcom

1/21

TT 250 Course Career Path B

egins /htt250dotcom

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2/21

TT 250 Entire Course (UOP)

• HTT 250 Week !ssignment Organi"ation Chart Hote# $ront O%%ice

• HTT 250 Week CheckPoint Tota# &ua#it' anagement

• HTT 250 Week CheckPoint odging Pro*erties• HTT 250 Week 2 CheckPoint Hote# Price Com*arison

• HTT 250 Week 2 +&s

• HTT 250 Week , CheckPoint !-erage +ai#' .ate

• HTT 250 Week , !ssignment .e-enue anagement


3/21

TT 5 Wee ss gnment

Organi"ation Chart ote# $ro

nt O%%ice (UOP)• !ns/er the %o##o/ing uestions in 100 to 050 /ords3

• Ho/ is a %ront o%%ice im*ortant to a hote#4

• Which de*artment is most im*ortant to the success o% t

he %ront o%%ice and /h'4• Ho/ might the %ront o%%ice in a sma## or mediumsi"e h

ote# di%%er %rom the %ront o%%ice in a #argesi"e hote#4

• What %ront o%%ice %unctions do a## three si"ed *ro*erties

share4• Com*are the duties o% the %ront o%%ices o% a roadside 6u

dget mote# and a centercit' #u7ur' hote#8


4/21

TT 250 Week CheckPoint

odging Pro*erties

• CheckPoint odging Pro*erties

• .esource Ch8 o% Hote# $ront O%%ice anagement

• !ns/er the %o##o/ing uestions in 200 to ,00 /ords

• What are the di%%erent t'*es o% #odging *ro*erties4• Wh' are there so man' di%%erent t'*es4

• Wh' has the industr' mo-ed to a## o% these t'*es and 6rands4 9s it /orking4

• Wh' /ou#d an indi-idua# choose one #odging *ro*ert' o-er another4


5/21

TT 5 Wee ec Po nt T

ota# &ua#it' anagement (U

OP)• .esource3 Ch8 , o% Hote# $ront O%%ice anagement

• .ead Case :tud' ,0 on **8 ;


6/21

TT 5 Wee ec Po nt

ote# Price Com*arison (UO

P)• This CheckPoint is 6ased o%% o% +iscussion &uestion 28

• .esource3 !**endi7 E and tra-e# and hote# We6 sites

• =isit the hote#>s We6 site and research its *rices in addit

ion to the t/o to three tra-e# 6ooking We6 sites 'ou researched8 Then ca## the hote# %or their 6est rate %or 'ourdates o% tra-e#8 ost hote#s ha-e to##%ree reser-ation #ines8

•

Com*#ete !**endi7 E to com*are 'our research8• ? !ns/er the %o##o/ing uestions in 200 to ,00 /ords3+i

d the hote#>s We6 site or %ront desk management o%%er 'ou a chea*er rate than inde*endent tra-e# We6 sites4


7/21


8/21

TT 250 Week , !ssignment

.e-enue anagement

• !ssignment3 .e-enue anagement? .esources3 Ch8 @ the Aie#d %ormu#a on *8 12 (Ch8 @) and :cenarios 2 , on *8 1; (Ch8 @) o% Hote# $ront O%

%ice anagement? Begin this assignment 6' ans/ering the %o##o/ing uestion3 Ho/ is 'ie#d management or re-enue management used in the hote# industr'4? Com*#ete the %o##o/ing three scenarios on *8 1; o% th

e te7t8? $or :cenario use the %ormu#a *ro-ided on *8 12 o% the te7t8 :ho/ 'our /ork in a icroso%t Word document8

? $or :cenario 2 design 'our *#an in 200 to ,00 /ords8


9/21

TT 250 Week , CheckPoint

!-erage +ai#' .ate (UOP)

• .esource3 Ch8 @ o% Hote# $ront O%%ice anagement

• !ssume 'ou are a hote# %ront o%%ice manager8 Consu#t Ch8 @ %or detai#s a6out duties o% the %ront o%%ice manager8

9n 200 to ,00 /ords ans/er the %o##o/ing uestions3• What too#s do 'ou *ossess to de-e#o* a higher a-erage

dai#' rate (!+.)4

• +o 'ou %a-or higher occu*anc' or a higher rate4

•What strategies /ou#d 'ou em*#o' to achie-e higher occu*anc' or a higher rate4

•


10/21

TT 250 Week CheckPoint $

ront O%%ice $!&s (UOP)

• .esources3 Ch8 1 F ; o% Hote# $ront O%%ice anagement? Create a %reuent#' asked uestions ($!&s) #ist %or 'our

%ront o%%ice em*#o'ees on ho/ to dea# /ith hectic checkin and out situations as /e## as /ith guests /ho c#aim their 6i##s are /rong8? 9nc#ude at #east %i-e $!&s 'our sta%% might ask and *ro-ide ans/ers to those in the #ist8 9t ma' 6e he#*%u# to *ro

-ide scenarios and suggested ste*s to im*ro-e the situation in the ans/ers8? Write a 200 to ,00/ord res*onse


11/21

TT 250 Week +&s (UOP)

• HTT 250 Week +&s


12/21

TT 5 Wee 5 ss gnment

Gight !udit !**#ication (UO

P)• .esources3 Ch8 0 o% Hote# $ront O%%ice anagement

• !na#'"e Hote# !%%#uent>s Wednesda' Gight !udit in !**endi7 $8

• !ns/er the %o##o/ing uestions3• 9n /hich categories is the hote# c#osest to reaching its g

oa#s4 9n /hich categories is it the %urthest4

• What cha##enges or issues ma' 6e a%%ecting the areas /

here the hote# is not meeting goa#s4 What /ou#d 'ou doas the hote# %ront o%%ice manager to address these issues4


13/21

TT 250 Week 5 CheckPoint

Gight !udit (UOP)

• .esource3 Ch8 0 o% Hote# $ront O%%ice anagement

• !ns/er the %o##o/ing uestions in 200 to ,00 /ords3

• Wh' is the night audit im*ortant4

• Wh' does a hote# need to kee* track o% its %inancia# transactions each da'4

• Ho/ has the *rocess o% the night audit changed o-er time4

•


14/21

TT 5 Wee ec Po nt

:er-ice anagement Progra

m (UOP)• .ead Case :tud' 0 on **8 ,,2


15/21

TT 250 Week @ +&s (UOP)

• HTT 250 Week @ +&s


16/21

TT 250 Week 1 !ssignment

oti-ation Theories (UOP)

• Aour hote# %ront o%%ice has enthusiastic moti-ated em*#o'ees 6ut a#so has unenthusiastic o6stinate em*#o'ees8 Aou are concerned that the #e-e# o% hos*ita#it' is su%%eri

ng8• .esources3 Ch8 , o% Hote# $ront O%%ice anagement

• !ns/er the %o##o/ing uestions 6ased on the scenario3

• What moti-ation theories /ou#d 'ou a**#' as %ront o%%ic

e manager4• Wou#d 'ou use the same a**#ication %or e-er'one4 Wh'

or /h' not4

• What *rograms /ou#d 'ou im*#ement to continue to m

oti-ate 'our enthusiastic em*#o'ees and increase moti-ation amon our #essenthusiastic


17/21

TT 250 Week 1 CheckPoint 9

nhouse :a#es (UOP)

• .esource3 Ch8 , o% Hote# $ront O%%ice anagement

• !ns/er the %o##o/ing uestions in 200 to ,00 /ords3

• What ro#e does the hote# %ront o%%ice ha-e in *romoting

other hote# ser-ices4• Who /ou#d 'ou inc#ude in a 6rainstorming session to ad

dress im*ro-ing the *ointo%sa#e o%%ice4

• What ideas do 'ou ha-e %or im*ro-ing the *oint o% sa#e

o%%ice4• Ho/ can %ront o%%ice sa#es increase the hote#>s 6ottom #i

ne4

•


18/21

TT 250 Week F CheckPoint

ote# :ecurit' (UOP)

• .esource3 Ch8 and the CPTE+ guide#ines on *8 ,F, inCh8 o% Hote# $ront O%%ice anagement

• :e#ect a sma## medium or #arge #odging *ro*ert'8 !s dir

ector o% securit' choose three ke' areas to %ocus on to im*ro-e securit' /hi#e remaining /ithin 'our 6udget8

• .e-ie/ the CPTE+ areas on *8 ,F, o% the te7t and *rioriti"e three areas 'ou think are most im*ortant8

•

+iscuss in 200 to ,00 /ords /hat 'ou /ou#d im*#ement %or 'our hote#8 Aou must e7*#ain 'our decision8


19/21

TT 250 Week F +&s (UOP)

• HTT 250 Week F +&s


20/21

TT 250 Week ; $ina# ProHect

a**endi7 B C + (UOP)

• ! +a' in the i%e o% a Hote# $ront O%%ice anager!s the %ront desk manager %or a #arge hote# /ith con%erence s*ace and 6a##rooms most o% 'our da's are 6us'I h

o/e-er toda' is *articu#ar#' 6us'8 Aour hours are norma##' 5 a8m8 to 5 *8m8 6ut sometimes 'ou sta' #ate i% thereare situations that reuire 'our attention8 !## /eek 'ouha-e 6een antici*ating and *#anning %or the 6us' u*coming ho#ida' /eekend8 T/o maor e-ents are ha**enin

g3 the count' hea#th ins*ector>s semiannua# -isit to 'ourkitchen and restaurant and the /edding rece*tion


21/21

TT 250 Course Career Path B

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HTT 250 Course Career Path Begins Htt250dotcom