HTI Polymer, Inc.Steven J. Dorando

HTI

 Polymer, Inc.

HTI Polymer Mission Statement Our mission is to be recognized by our customers as a world class service company, a firm that our customers love to do business. To do this we will need to have exceptional people who understand that our customers are our business and livelihood. We will do what is in the best long-term interest of the customer whereby nurturing the long-term relationships that make us successful. Our company is our people. To attract and retain exceptional people we will need to create a safe work environment that builds upon positive attitudes, mutual respect, teamwork, integrity, good work ethics, and opportunities for professional and personal growth.

HTI

 Polymer, Inc.

Core Values• We are a service company. What sets us apart is our positive can-do approach

to fulfilling our customers’ needs and meeting their long-term requirements.• Integrity creates trust. Trust is the foundation of our relationships with our

customers and within our team.• A good work ethic is essential to successful companies and individuals and

will fuel our growth.• Quality is reflected in everything that we do. We will self-monitor our quality

every day. • Attention to detail is essential in order to provide a quality product that will

last. This will be reflected in our choice of materials, means and methods of installation as well as perceived by our customers in our daily communications and document production. Our Project Managers are experts in our field.

HTI

 Polymer, Inc.

StandardizationWe standardize everything we do and maintain best practices through

collaboration• Standardized process for evaluation of your individual performance needs• SOPS are maintained and updated on our password protected website for

every product and or system we install. • Customized software for evaluating your needs and estimating. Our entire

company works on this software platform from bidding to ordering material, tracking material and equipment, to job tracking and accounting.

• Constant improvement on processes and SOPs. When we learn it becomes the new best practice.

• Company trucks, state of the art equipment and all needed PPE

HTI

 Polymer, Inc.

CollaborationIt takes a team to keep your project on track

• We maintain a project calendar on our password protected website with company wide access

• We review this calendar weekly on a company-wide conference.• Scheduling, purchasing, operations, field and project

management as well as senior management collaborate on all projects to deliver you the HTI experience.

• Best practices are learned and maintained

HTI

 Polymer, Inc.

Our company is our people• We hire great people and train them on our model.• We continually educate our staff to keep their knowledge fresh

and world class.• We background check and randomly drug test company-wide.• Through the standardized evaluation, field personnel are

encouraged to continue to grow in skill sets in order to advance from laborer to finisher and those with leadership skills to Foreman as a proving ground to move up to superintendent.

• We continue to evaluate all personnel twice a year in order to encourage improvement.

HTI

 Polymer, Inc.

Safety is procedures and a process• We maintain an OSHA 30/10 safety training program through our field.• Every employee is randomly drug tested and every employee is background

checked prior to hire.• Safety is a process. We have daily safety meetings and a daily review of a

portion of our safety manual.• On every day on every jobsite we have a pre-task meeting with the entire field

team for that site. We specifically review what we need to do on that site within the confines of operating within the facility as to keep all customer and HTI people safe and to be completely non-disruptive to our clients business.

• We stretch daily to eliminate injury

HTI

 Polymer, Inc.

HTI Pre-Task Plan. Each project is planned daily to eliminate schedule changes and improve

awareness of safety.

HTI Pre-Task Plan. Each project is planned daily to eliminate schedule changes and improve

awareness of safety.

Safety performance as measured: EMR Rates- we continue to improve!!

HTI

 Polymer, Inc.

Year Rate

20142013

0.76970.7999

2012 0.83122011 0.9168

• In order to standardize our process and hold all accountable we start with having clearly defined job descriptions.

• Performance is objectively measured and project managers and superintendents are financially incentivized to operate within our mission statement and produce.

• We have a standardized process for dealing with any performance issues on your project. We will rectify any problems or opportunities and keep you informed of progress.

HTI

 Polymer, Inc.

Motivation

Bonding and compliance• We currently maintain $2.5M in bonding capacity.• We are able to do work in any state of the union and are insured

to do so.

HTI

 Polymer, Inc.

Delivering the HTI Experience• We start with a standardized process and form for evaluating your project.• This form becomes a living document and is accessible to the entire company

through our website maintained schedule. • We source materials from first tier manufacturers. Our policy is the best

product for the individual performance requirements and jobsite conditions.• We maintain SOPs and continue to improve SOPs for every product and

system. • We start planning your project ahead of time through our collaboration on

the calendar and our weekly company conference call.

HTI

 Polymer, Inc.

Delivering the HTI Experience

• Our Project Manager and Superintendent team will meet with you prior to starting the project in order to understand how to operate safely within your facility and not cause any un-planned disruption to your site or facility.

• Standard written procedures including jobsite inventory control are followed to eliminate surprises.

• We have a daily pre-task and safety meeting every day on every site.

HTI

 Polymer, Inc.

Delivering the HTI Experience

• We maintain daily job reports which record site air and surface temperatures, material and storage temperatures, humidity, environmental conditions, tests performed, all materials and quantities placed along with means and methods, we record coverage rates, and all equipment used and use duration.

HTI

 Polymer, Inc.

QUALITY

• We set and maintain our own standards for installation quality- we will exceed your expectations.

• Once the project is completed, we will review our own work. If we meet our standards then we will review the site with you, if any items need resolution, we will resolve using our written resolution program. We will deliver Quality, then review our job completion form for your signature.

• We will leave your site clean and make a plan to follow up with you shortly.

• Our customers are repeat customers. We will see you again!

HTI

 Polymer, Inc.