HTC_CorporateOverview_US

© HTC Global Services, Inc. Do not copy or distribute www.htcinc.com 1

Reaching out… through IT ®

HTC Corporate Overview


HTC is a leading global provider of IT and IT- Enabled Solutions

Founded in 1990 Global Headquarters in Troy, MI Global Delivery centers

Troy, MI Chennai & Hyderabad, India Penang & Kuala Lumpur, Malaysia

Acquired CareTech Solutions in 2014 7800+ Employees Minority Business Enterprise

HTC Fast Facts

Delivering Business Value while managing Quality, Risks and Costs

SEI-CMM Level 5 ISO 9001:2008 ISO 27001:2013World Headquarters - Troy, MI


HTC Global Operations

Minneapolis TorontoTroyMilwaukee

Bloomington New YorkNew Jersey

San FranciscoDallas

Stockholm

LondonBrussels

CologneBudapest

Dubai, SharjahMumbaiBangalore

HyderabadChennaiPenang

Singapore

SeoulShanghai

Hong Kong

HanoiKuala Lumpur

SydneyMelbourne

Headquarters - USA

Operating Presence

Delivery Centers - Chennai & Hyderabad, India and Kuala Lumpur & Penang, Malaysia

Delhi NCR

Jakarta


HTC Facilities and Delivery Centers

IT Delivery CenterHyderabad, India

APAC HQ - Chennai, India

BPO CampusChennai, India

Highly Secure Delivery Centers designed to serve as backupsfor each other for high availability and disaster recovery

IT Delivery CenterChennai, India

World Headquarters and Delivery Center - Troy, MI

Somerset Data Center – Troy, MI


HTC is built on a strong foundation for sustainable quality and growth

Flexible Engagement Models(Onsite, Offsite, Offshore)

VerticalsB

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Fin.

Ser

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Edu

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Gov

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Insu

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Aut

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Ret

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Information Technology Services & SolutionsIT

IL

CM

M L

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ISO

270

01IS

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WebMorph PPMA

Products / FrameworkseBAP EGrAMS

Managed Services Staff Augmentation Services

ServicesADM ECM BI/

AnalyticsERP/CRM BPO RIMMobile

Apps.

HTC Capabilities

Result Based Contracts


HTC Centers of Excellence

ERPADM ECM / BPM

Data Management& Analytics

Mobility

Application DevelopmentMaintenance and SupportApplication ReengineeringTesting

Process AutomationDigital Asset ManagementCase Management

Mobile FirstADM

Native, Hybrid, WebIntegration Middleware and BackendWebMorph, RoboTest, SmartSync

SAPeBAPOracleKuali

Data ManagementData ModellingMeta DataData QualityETLReports & Visualization

Big Data

RIMS

Server AdminData Center OperationsDBAPackage DistributionDesktop SupportNetwork Operations Center Virtualization

BPO

Publishing Support

Accounting Support

Service Helpdesk

CRM

SalesforceSAP CRMMicrosoft DynamicsSugarCRM


HTC Partnerships

HTC works with the best of the breed alliance partners to deliver business solutions that meet the business challenges of customers.

http://www.microstrategy.com/


Partial List of HTC’s Valued Customers

Fortune 100 Insurance & Banking

Company

An Agri. Commodities &

Trading Company


HTC Value Proposition

Partnership approach and

cultural compatibility foster

long term relationships

Proven domain and technical expertise

End-to-end IT and IT-enabled

services

Value conscious service provider

A mature and stable player in the industry

Consistent quality and innovation in delivery Local provider with

Global capabilities


Big Data Capabilities


Big Data Center of Excellence (CoE)

Big Data Offerings Big Data Technologies

Dedicated R&D team to support revolutionizing Big Data technologies Industry specific frameworks and solutions for quick turnaround and quality delivery Experience in implementing Big Data solutions for Global Clients in various domains

Consulting Pilots/POC

Projects

Administration Assessment

DataProcessing

Training

Support

Stylomteric Tool | Recommendation Tool | Call Analytics Tool | Social Media enabled Issue Tracking Tool

HTC’s Frameworks

*Patents / Copy Rights Filed

Partnerships


Hadoop Capabilities

Hadoop Service

Offerings

Integration with BI and Analytics

AdministrationAssessmentInstallation and

Configuration

Data Processing


Informatica Powered Big Data Management Innovations

Data Laboratory Data Factory

ACQUIRE

Relational

Social

Device data

Weblogs

CONSUME

Applications

Data Mining

Dashboards

Intelligent Data Lake

Big Data Integration

Big Data Governance & Quality

Big Data Security


Mobile CoE Capabilities


Mobile Center of Excellence (CoE) – Overview

Large pool professionals with strong technical and domain expertise Home built tools and frameworks for quick turnaround and quality delivery Dedicated Research and Development (R&D), and Strategy team Delivered several enterprise mobile applications including Proof of

Concepts (PoC) for Global Clients in various domains

Resource Capability ShareDomain Share Technology Share


Mobile Center of Excellence (CoE) – Overview

Partners

Offerings Strategy Consulting

UX Design

Design and Development

Quality Assurance

Distribution Application

Support

Offerings

iOSBuild

Android WindowsNative SDK

Hybrid Frameworks PhoneGap SAP/SUP Unvired KonyHTML5, CSS3, AngularJS, Sencha, Bootstrap, JQuery Mobile

Offerings Field Force

BuildSolutions mCommerce

Data Capture and Auditing

Sensor Based Apps

Wearables & Internet of Things (IoT)

User Profiling & Segmentation

Location Based Solutions

BI & MMSAnalytics

MDM & MAM


Mobile Application Development – In-house Tools & Frameworks

© HTC Global Services, Inc. Do not copy or distribute www.htcinc.com 18© HTC Global Services, Inc. Do not copy or distribute www.htcinc.com 18

Enterprise Mobility - Technology Trends

Internet of Things (IoT)

Wearable

NFC, iBeacon and Proximity

Location

Sensor

BYOD

© HTC Global Services, Inc. Do not copy or distribute www.htcinc.com 19© HTC Global Services, Inc. Do not copy or distribute www.htcinc.com 19

Enterprise Mobility – Application Trends

Engaging Customer using Push Technology

Mobile Payments

Home Automation

Telematics in Automobile, Auto Insurance, Logistics etc.

Domains (Travel, Retail, Logistics and Healthcare)


Case Study - Insurance

Who

One of the leading Insurance giants having presence in multiple geographies

Has a web portal based solution to manage Life, Automobile & Home insurance process

The web portal is used by customers, agents, associates and vendors

Having multiple enterprise and legacy applications in very tightly integrated IT environment


Case Study - Insurance

Pain Points

Integration with Enterprise Cloud, Salesforce & PeopleSoft

Losing business to competitorsUnavailability of instant quote Limited claims per day leading to

dissatisfied customer

No Workflow

Managing Business Process Anomalies

Benefits

New Revenue Channel

Quick Decision Making

Better Evidence Capturing


The Solution

Built a mobile application that works in both employees and consumers device

Supports screen sizes 4” smartphone to 12” tablets


The Solution

Enables to take photos/videos, capture evidences, narrate incidents in graphical formats, get customer signatures in device, generate pdfs, email the documents etc.


The Solution

Workflows, change in schemes, change in policies and renewal alerts are pushed to user devices automatically

As applications are used in multiple geographical locations, built a solution with multilingual and localization capability


Any new changes in application functionality are notified to user and should perform the automatic download

The Solution

Integrated with their homegrown backend policy/claim management applications and also with PeopleSoft /Salesforce ERP


Provide VAS to consumers in finding nearest services like Gas stations, ATMs, Agents, and Restaurants etc. Also facilitate with guides like “How to change flat tires” etc.

The Solution


Should help the Sales team to track their sales process using analytical bars & charts

The Solution


Store Links iTunes: https://itunes.apple.com/us/app/nlgic-mobile/id880606817?ls=1&mt=8 Play: https://play.google.com/store/apps/details?id=com.mobile.nlg Windows: http://www.windowsphone.com/s?appid=5cc4f3ad-4f49-4d84-a49b-fa4756199781

The Solution

https://itunes.apple.com/us/app/nlgic-mobile/id880606817?ls=1&mt=8

https://play.google.com/store/apps/details?id=com.mobile.nlg

http://www.windowsphone.com/s?appid=5cc4f3ad-4f49-4d84-a49b-fa4756199781


Thank You

World Headquarters

3270 West Big Beaver RoadTroy, MI 48084, U.S.APhone : 248.786.2500Fax : 248.786.2515Web : www.htcinc.com

Documents

HTC_CorporateOverview_US