YAWAR HASSAN KHAN

HSE SUPERVISION SKILLS

ADMINISTRATION SKILLS EFFECTIVE COMMUNICATION SKILLS UNDERSTANDING BEHAVIOUR LEADERSHIP EFFECTIVE DECISION TAKING TIME MANAGEMENT STRESS MANAGEMENT

CONTENTS

ADMINISTRATION SKILLS

Organizations can not be run properly without competent first level managers . Supervisors are the key to success in any organization .They are usually held responsible for whatever goes wrong in an organization.

THE SUPERVISOR’S JOB

A supervisor is a manager who accomplishes work with and through subordinates and directs the work activities of people

WHO IS A SUPERVISOR

To prepare a budget Contribute a long range planning Solve technical problems

DIFFERENT SUPERVISORY JOBS

A manager manages : People time Space Finance Equipment information

MANAGING RESOURCES

Administrators create high performance expectations

ADMINISTRATIVE EFFECTIVENESS

Close supervision and direction are helpful when working with individuals who have little experience is directing their own behavior.

Administrators should maximize their performance by changing their style.

DEVELOPMENT CYCLE

Supervisors require technical skills , human skills and direct responsibility for improving productivity and performance .

UPGRADED ROLE OF SUPERVISION

An essential way of understanding the supervisory role is to examine the functions or activities performed by supervisors.

PLANNING ORGANIZAING DIRECTING CONTROLLING

SUPERVISORY FUNCTIONS OR ACTIVITIES

Providing clear directions Encouraging open two way communication Willing to coach and support people Providing objective recognition Establishing on going controls Selecting the right people to staff the organization Understanding the financial implications of decision Encouraging new ideas Giving out clear cut decisions when necessary Constantly demonstrating high levels of integrity.

TEN KEY QUALITIES FOR ADMINISTRATORS

EFFECTIVE COMMUNICATION SKILLS

Communication means interacting with others to promote understanding achieve a result of some kind passing information to another person so that he/she can take action.

Face to face communication is the easiest. you can explain what you mean.

The art of effective listening is essential to clear communication . Clear communication is necessary to management.

In order to communicate effectively you must produce quality letters to your reader.

Quite often you may have to prepare a report.

We need to filter our messages to let others understand true meaning of our communication

UNDERSTANDING BEHAVIOR

Passive Aggressive Assertive

TYPES OF BEHAVIORS

LEADERSHIP

Leadership is an inspirational process

A leader influences long term change in attitude.

Leadership is related to motivation and the process of communication through which one person influences the behavior of other people

As: Executive Planner Policy maker Export External group representative Controller of internal relations Purveyor of rewards and punishment Arbitrator and mediator Exampler Symbol of the group Subtitute of individual responsibility Ideologist Father figure Scape goat

Functions of a leader

Authoritarian Democratic Laissez faire Situational

STYLES OF LEADERSHIP

Decisions are made to achieve identifiable goals

EFFECTIVE DECISION TAKING

To do time management identify priorities and manage your priorities.

TIME MANAGEMeNT

STRESS MANAGEMENT

Low self esteem Act in clumsy manner Feel over whelmed Feel guilty Always angry Feel less competent

FEELING UNDER STRESS

Understanding and accepting of self Tackle the problem Self nurturing Emotional expression Active distraction

COPING WITH STRESS