HSC 520: Health Service Administration

Kerr, HSC 520 Syllabus, Page 1 of 21

Dr. Bernie Kerr, HSC 520, Central Michigan University 1

HSC 520: Health Service Administration Internet Delivery Course

Course Syllabus

Instructor:

Dr. Bernie Kerr, EdD, MHA,

FACHE

Course Syllabus

Instructor Contact Information: E-mail as your primary form of

communication. If urgent, telephone the office number. If no answer, leave

a message and then telephone the mobile number. If no answer, leave a

second message. I will do my best to respond promptly.

Office Number: 618-233-0796

Mobile Number: 618-558-8372

Email Address: [email protected]

Prerequisites: None.

mailto:[email protected]



Course Description:

Analysis of organizational patterns, planning procedures, fiscal

management, personnel management, and other administrative concerns.

This course is approved for offering in a distance learning package.

Primary Textbooks:

1) The Effective Health Care Supervisor (2012), seventh edition, by Charles

R. McConnell, Publisher: Jones and Bartlett, ISBN-10 Number 1-4496-

0471-4 and ISBN-13 Number 978-1-4496-0471-4; -AND-

2) Living the 7 Habits: The Courage to Change (2000), first edition,

(Softcover; Please feel free to purchase hardcover, if available) by Stephen

Covey; Publisher: Fireside, a Division of Simon & Schuster, Inc. ISBN

Number 0-684-85716-2.

Additional Material, Found on Blackboard:

1) Life Would Be Easy If It Weren’t For Other People, video material,

Connie Podesta.

2) Through the Patent’s Eyes: Preventing communication failures in our

complex health care environment, video material, Henry Ford Health

System.

3) Internet links to 20/20 Special: Sick in America: Whose Body Is It

Anyway?, video streaming, (Parts 1-6).

Additional Required Resources: Students must have access to computers with high speed Internet connection.

Students are expected to complete all learning activities online, individually

and/or in groups, via CMU course management system, e.g. Blackboard. In

order to avoid technical difficulties, students must have the appropriate web

browser and technology as specified by CMU Online.

Course Goals and Objectives: After completion of this course, the student

will be able to:

1. Identify the dimensions in which the health care supervisor’s work

environment is changing most significantly.

2. Review the principal paradigm shifts that are contributing to major

change in health care delivery and management.



3. Examine management in health care versus management in “industry”

for similarities and differences.

4. Identify several key department characteristics that point the way

toward the supervisor’s appropriate “management style”.

5. Define the two-sided role of the supervisor as both “functional

specialist” and “management generalist”.

6. Introduce and define the basic essential management functions:

planning, organizing, directing, coordinating, and controlling.

7. Identify the common time-wasting practices encountered in organized

work activity.

8. Present guidelines for interview questioning, specifically identifying

kinds of questions that should be avoided and suggesting appropriate

lines of questioning.

9. Describe the importance of supervisory involvement in the hiring

process.

10. Describe the essential two-way character of interpersonal

communication.

11. Provide guidelines for effective interpersonal communication in the

supervisor-employee relationship.

12. Describe marketing and “social marketing” techniques important to

the success of many health organizations.

13. Describe the importance of managed care to community health

agencies, hospitals, and other healthcare organizations.

14. Describe the various patterns of leadership, or leadership “styles”

15. Relate the primary characteristics of effective leadership.

16. Identify the significant effects of the changing health care delivery

environment on employee motivation.

17. Examine the value of material rewards as motivators.

18. Describe the supervisor’s role in creating the environment in which

employees will become self-motivated.

19. Identify and review common approaches to employee performance

appraisal.

20. Outline the requirements of an effective performance appraisal

system.

21. Describe the use of fair and effective disciplinary action.

22. Qualify the term problem employee and review the hazards involved

in applying “labels” to people.

23. Relate the basic concepts of budgeting and establish the importance

of budget preparation to the individual supervisor.



24. Describe the process of developing an organization’s annual budget

from the budgets of individual departments.

25. Identify the differences between the total quality management (TQM)

movement and traditional approaches for quality in the healthcare

organization.

26. Relate the pertinent areas of legislation with which the supervisor

should be generally familiar, including the National Labor Relations

Act, wage and hour laws, and laws dealing with affirmative action and

equal employment opportunity.

27. Describe the habits that highly effective people develop in the course

of professional and personal lives.

28. Describe the importance of principle-centered leadership.

29. Describe the importance of trust and sound communication in the

management arena.

30. Describe the apparent reasons for the organizing success of many

unions, with emphasis on the basic management errors often leading

to unionization.

31. Relate the supervisor’s active role during a union organizing

campaign.

32. Describe the importance of the supervisor’s role in an effective two-

way communication with employees – whether or not the employees

belong to a union.

33. Describe sources of information available on the Internet to

healthcare supervisors and employees that relate to how one can do a

better job as an employee and as a manager.

Suggested Course Outline: Weekly topics are presented below. Check

for updated syllabi or announcements on Blackboard for any potential

changes.

Week One

Reading Assignments: McConnell: Chs 1,2,3 and Covey: The 7

Habits (found at beginning of text).

Deliverables: 1) Discussion Board activity, and 2) Pre-Quiz on

Blackboard (optional) from Friday noon to Sunday noon. (Note:

There is no score or points earned for the Pre-Quiz. This is just an

opportunity to learn the online testing procedures.)

Week Two



Reading Assignments: McConnell: Chs 4,6,8 and Covey:

Questions I Am Often Asked (found at end of text).

Deliverables: 1) Discussion Board activity, and 2) Quiz #1

(covers McConnell Chs 1,2,3,4,6,8) on Blackboard from Friday

noon to Sunday noon.

Week Three


Measuring the Impact (found at end of text).


(covers McConnell Chs 9,10,11) on Blackboard from Friday noon

to Sunday noon.

Week Four


Workplace Section: Increasing Your Influence – five stories.



to Sunday noon.

Week Five


Workplace Section: Managing:Think Win-Win – nine stories.



to Sunday noon.

Week Six

Reading Assignments: McConnell: Chs 23,27 and Covey:

Workplace Section: Leading Organizations – eight stories.


(covers McConnell Chs 23 and 27) on Blackboard from Friday

noon to Sunday noon.

Week Seven

Reading Assignments: McConnell: Ch 30.

Deliverables: 1) Discussion Board activity, and 2) FINAL EXAM

from Friday noon to Sunday noon of week 7. This is an online

Exam on Blackboard. The exam will cover material from weeks



one – seven, including all chapters covered in the McConnell text,

all material covered in the Covey text, the Podesta video, the

Henry Ford video, the John Stossell 20/20 Sick in America video

stream, Discussion Board items in Blackboard and anything else

covered in the course. Exam dates are noon on Friday to noon on

Sunday, December 2-4 – you choose the 2 hour block of time

during this 24 hour period. Please See Attachment 1 to this

syllabus for more instructions on taking the final exam.

Week Eight

Deliverables: 1) Discussion Board activity, and 2) Term Paper

due by Thursday, the second last day of the course. Note:

Thursday is the last day that the term paper may be turned in, but

earlier submissions are always welcome!

Course Evaluation:

Maximum Earned

Evaluation Elements Points Assigned to Elements

* Term Paper 280

* Quizzes 360

* Final Exam 360

* Extra Credit Opportunities / Discussion Board Various

Total Possible Earned Points: 1,000

Grading Scale:

The class will be graded on both a fixed point system and on a curve, with the

higher possible grade being awarded to the student. The fixed point system is

represented as follows:

93% - 100% A

90% - 92.99% A-

87% - 89.99% B+

84% - 86.99% B

81% - 83.99% B-

78% - 80.99% C+

75% - 77.99% C

72% - 74.99% C-

Below 72% E



Pre-Quiz (Optional). An optional, non-scored, ten (10) question Pre-Quiz

shall be administered at the end of Week 1 on Blackboard as a way of

helping students to familiarize themselves with electronic testing. An Extra

Credit (EC) shall be awarded to students who successfully take the Pre-Quiz

within the indicated calendar and time constraints. For more information,

please review at the end of this syllabus, ATTACHMENT 1: PRE-QUIZ,

QUIZ AND FINAL EXAM INSTRUCTIONS ON BLACKBOARD.

IMPORTANT: You must use Respondus Lockdown Browser for all

quizzes and the final exam. See the information in Quizzes/Exam in the

Blackboard menu for downloading, installing and using this browser.

Quizzes. Ten (10) randomized questions are to be answered and

submitted on Blackboard within 20 minutes in a 2 day window starting at

Noon (Michigan time) on Friday and going until Noon (Michigan time)

on Sunday of Weeks 2, 3, 4, 5 and 6 during the semester. You will have up

to two attempts for each quiz, and your lowest quiz score automatically will

be dropped. Only your best four quiz scores out of five will be used to

calculate your overall quiz scores. For more information, please review at

the end of this syllabus, ATTACHMENT 1: PRE-QUIZ, QUIZ AND

FINAL EXAM INSTRUCTIONS ON BLACKBOARD.

Final Exam. The final exam is also online and is scheduled for the seventh

week of the course. The Final Exam must be taken from Noon on Friday

to Noon on Sunday, of week 7. The final exam shall be taken via

Blackboard in a 2-hour time block of your choosing, and you must submit

the exam before the 2 hours are up in order to avoid penalty. Points shall be

deducted for late submission; that is, points shall be deducted for every

minute that a submission is made over the allowed 2-hour timeframe. Note:

these dates for the final exam are critical – plan your life accordingly.

The Instructor may or may not allow a different date for a student to take the

exam(s), and if a different date is allowed, there shall be an automatic 3

(three) percent deduct for taking the exam on a different date. For more

information, please review at the end of this syllabus, ATTACHMENT 1:

PRE-QUIZ, QUIZ AND FINAL EXAM INSTRUCTIONS ON

BLACKBOARD.

Term Paper. The term paper must be submitted by the student via the title

link by the second to last day of class.



APA format must be followed, and proper grammar and syntax are required.

(For APA Manual instructions, please refer to the Publication Manual of the

American Psychological Association, 6th edition, and the following web

sites: http://owl.english.purdue.edu/owl/resource/560/01/ and

http://www.apastyle.org/apa-style-help.aspx .)

Undergraduate students shall submit a minimum 4-page and maximum 5-

page, double-spaced term paper, and shall include at least 3 references in the

paper beyond what is referenced from the two course texts.

Graduate students shall submit a minimum 5-page and maximum 8-page,

double-spaced term paper, and shall include at least 5 references in the paper

beyond what is referenced from the two course texts.

Note: Thursday of Week 8 is the last day that the term paper may be turned

in, but earlier submissions are always welcome!

Term Paper Topic: Under the Course Materials tab in Blackboard, there is

a forum posted each week called "Thoughts to Ponder," which contains

various words of wisdom from the Instructor and others related to the

referenced chapter material, under the title "Life Lessons."

Undergraduate students: Choose one of the “Life Lessons" and relate it to

the material from the chapter in McConnell to which the Life Lesson is

attached. Use appropriate outside references and craft a paper that relates

your understanding of the important principles found in the Life Lesson and

the McConnell chapter to which it is attached. As part of the paper,

construct a scenario or scenarios that would describe real-life situations in

which the ideas are applied and demonstrated. Be sure to bring in the

thoughts of other authors that support your position. Be creative!

Graduate students: Choose two of the “Life Lessons" and relate it to the

material from the chapters in McConnell to which the Life Lessons are

attached. Use appropriate outside references, and craft a paper that relates

your understanding of the important principles found in Life Lessons and the

McConnell chapters to which they are attached. As part of the paper,

construct a scenario or scenarios that would describe real-life situations in

which the ideas are applied and demonstrated. Be sure to bring in the

thoughts of other authors that support your position. Be creative!

Extra Credit (EC) opportunities are available in this course for the student

by accepting Internet research and report opportunities given by the

http://owl.english.purdue.edu/owl/resource/560/01/

http://www.apastyle.org/apa-style-help.aspx



Instructor as they become available throughout the semester. Watch for

extra credit opportunities at the Discussion Board tab of Blackboard.

Navigating Blackboard in this Course

It is recommended that the student become familiar early with the following

key places at the HSC 520 Blackboard site:

1 – Syllabus. This is the one best source for a description of guidelines

and expectations in the course. The syllabus may change somewhat as the

course proceeds, so keep checking for updated syllabi.

2 - Announcements. Check here regularly throughout the semester for new

announcements regarding the course. This is considered a “one-way”

communication mode (Instructor to student).

3 – Discussion Board. You will find here the HSC 520 Cafe (for discussion

of course material and announcement of Extra Credit opportunities

throughout the course). This will be a location for two-way conversations in

the course.

4. Course Documents. Here you will find many helpful resources that will

be provided throughout the course.

It is hoped that this information will make your navigation in the course a bit

easier and more enjoyable.

The HSC 520 Café A special forum within the Discussion Board called HSC 520 Café is

available with this course to provide ongoing communication between the

Instructor and the students. Be sure to check the HSC 520 Café regularly for

information, commentary and other news important to the course.

Class Procedure

Days of Week – Your seven-day week will begin on Monday and end on

Sunday. The course week runs from Monday through Sunday, except for the

last week (week 8) of the course, which ends on Friday.



The entire class will be offered online. Each week you will download

various items: instructions, assignments, extra credit questions, or a

description of the activities for the week. Please remember to check

regularly for current information on activities and assignments.

Please feel free to Email me at [email protected] if you have questions or

concerns. If you have an urgent issue, feel free to call me at 618-233-0796.

If you do not reach me at that number, call my mobile 618-558-8372.

To meet participation requirements:

1) You are expected to contribute to the class discussions in meaningful

ways. This means:

Contributing new and relevant information to the course discussion

and from readings of the textbooks;

Commenting in a positive manner;

Building on the remarks of your fellow students;

Posing questions to your fellow students;

Sharing quotes, websites and other supplementary information.

2) Your grade also will be determined by:

The quality of your responses;

The timeliness of your responses;

The appropriate tone of your responses;

The ability of your comments to motivate others in a collaborative

manner.

Technology Notes:

All communication related to this class needs to be sent using your

CMU Email address (i.e., [email protected]). Notes sent from

an external Email address are discouraged and may not count

toward participation.

Any assignment faxed to me shall not count toward participation.

Try not to have to send correspondence with attachments to me.

All communications should be verified or archived.

Once the course is closed, it will not be re-opened. Make sure that

you save any materials that you want for posterity before the

course is closed.

I use anti-virus software and update it regularly. Should you

receive a virus warning from any of my communications, please





notify me ASAP. Likewise, please use every precaution to avoid

contamination from an outside source.

It should go without saying, but here it is: It is normally not

acceptable to simply cut and paste responses written by others on

the Internet or elsewhere. Students are expected to give their own

responses after looking at various sources. Again, it is not

acceptable to “cut and paste” unless that portion is properly

credited to the original source and that portion is but a part of the

student’s response. Students who violate this standard are taking

part in plagiarism, and the rules related to plagiarism shall be

invoked.

Late Assignments and Exams:

Quizzes, the exam and assignments must be completed on time, in the

week(s) assigned. Any late submission will result in point deductions for

each day that it is late. Any late submission, in order to be accepted,

must be agreed upon in advance. The Instructor reserves the right not

to accept late assignments/exams.

Academic Honesty:

CMU, our profession, and society value academic honest. A student is

required to produce original work throughout this and every course. A

student is required to cite relevant sources when submitting work that is not

original. Plagiarism, cheating and other forms of academic dishonesty,

including dishonesty involving computer technology, are prohibited and

actionable. Please refer to the CMU Graduate Bulletin, Academic Integrity

Policy.

Disability Statement:

CMU provides students with disabilities reasonable accommodation to

participate in educational programs, activities and services. Students with

disabilities requiring accommodation to participate in coursework should

contact the Instructor as early as possible.

Bibliography



Baker, J. J., & Baker, R. W. (2011). Health care finance: Basic tools for

nonfinancial managers (3rd ed.). Sudbury, Mass.: Jones and Bartlett

Publishers.

Buckingham, M. (2011, January). Strong leadership. Leadership Excellence,

28(1), 5.

Caruth, D. L., Caruth, G. D., & Pane, S. S. (2009). Staffing the

contemporary organization (3rd ed.). Westport, Conn.: Praeger Publishers.

Curtis, J. C. (2009). Managing sticky situations at work: Communication

secrets for success in the workplace. Santa Barbara, Calif.: Praeger.

Cwiek, M., Ledlow, G., Lundquist, P. Adamski, B., & Frankovich, J. (2007).

A proposal for international corporations to improve employee reference

sharing capabilities: The reciprocal cooperative reference-share model. In

N. Delener (Ed.), Achieving Competitive Advantage Through Managing

Global Resources, ISBN Number: 1-932917-03-9.

Dunn, R.T. (2010). Dunn and Haimann’s healthcare management. Chicago:

Health Administration Press.

Finding a moment to change the future. (2011). Journal for Quality &

Participation, 33(4), 4-6.

Flynn, A. (2011). Performance reviews - a test of leadership. SuperVision,

72(1), 14-15.

Fortenberry, J. L., & Fortenberry, J. L. (2010). Health care marketing: Tools

and techniques (3rd ed.). Sudbury, Mass.: Jones and Bartlett Publishers.

Goldsmith, M., Baldoni, J., & McArthur, S. (2010). The AMA handbook of

leadership. New York: Amacom.

Gunderman, R. B. (2009). Leadership in healthcare. London: Springer.

Hernandez, S.R., & O’Connor, S.J. (2010). Strategic human resources

management in health services organizations (3rd ed.) Clifton Park, N.Y.:

Delmar/Cengage Learning.



Kabene, S. M. (2011). Human resources in healthcare, health informatics

and healthcare systems. Hershey, PA: Medical Information Science

Reference.

Ledlow, G., Coppola, N., & Cwiek, M. (2008). Leadership and

Transformation, Chapter 11, in Health Organizations: Theory, Behavior and

Development. Jones and Bartlett Publishers, Boston, Massachusetts, ISBN-

13: 978-0-7637-5053-4 and ISBN-10: 0-7637-5053-0.

Ledlow, G. & Cwiek, M. (2007). The critical link: A continuous progress

review process ensures successful strategic plan outcomes. In N. Delener

(Ed.), Achieving Competitive Advantage Through Managing Global

Resources, ISBN Number: 1-932917-03-9.

Letiche, H. K. (2008). Making healthcare care: Managing via simple guiding

principles. Charlotte, NC: Information Age Pub.

Lighter, D. E. (2011). Advanced performance improvement in health care:

Principles and methods. Sudbury, Mass.: Jones and Bartlett Publishers.

McConnell, C.R. (2011) Case studies in health care supervision. Sudbury,

Mass.: Jones and Bartlett.

McConnell, C. R. (2007). The health care manager's human resources

handbook. Sudbury, Mass.: Jones and Bartlett.

McConnell, C.R. (2010). Umiker’s management skills for the new health

care supervisor. Sudbury, Mass.: Jones and Bartlett.

Pauley, J. A., & Pauley, J. F. . (2009). Communication: The key to effective

leadership. Milwaukee, Wis.: ASQ Quality Press.

Raffel, M., Raffel, N. & Barsukiewicz, C. (2011). The U.S. health system:

origins and functions (6th ed.). Clifton Park, N.Y.: Delmar Learning.

Ramsey, R.. (2011). How to leave a legacy. SuperVision, 72(3), 8-10.

Sanders, L. G., & McCutcheon, A. W. (2010). Unions in the healthcare

industry. Labor Law Journal, 61(3), 142-151.



Staren, E.. (2009). Optimizing Staff Motivation. Physician Executive, 35(4),

74-77.

Wolper, L.F. (2011). Health care administration: Managing organized

delivery systems (5th ed.). Sudbury, Mass.: Jones and Bartlett Publishers.

Instructor Biography: Bernie Kerr, EdD, MHA, FACHE

Dr. Bernie Kerr is a Professor in Central Michigan University’s (CMU’s) Health

Administration Division, School of Health Sciences, in the Herbert H. and Grace

A. Dow College of Health Professions. He teaches primarily in the Doctor of

Health Administration (DHA) Program. Immediately prior to joining the faculty,

Dr. Kerr was a Colonel in the United States Air Force Medical Service Corps,

serving as a professional health care administrator for over 20 years. He has over

40 years experience in the health care industry, including positions in public

health, academia and the military health system. His academic credentials include

a BS in health education and master’s degrees in public health (MPH), health

administration (MHA), business administration (MBA) and information

management (MIM). He holds a doctor of education (Ed.D.) in Curriculum and

Instruction and the Instructional Process and a graduate interdisciplinary

certificate in Gerontology. He also completed a post-doctoral fellowship in

managed health care. Dr. Kerr’s experience includes leadership roles in medical

resource management, patient administration, medical informatics, public health

education, managed health care and medical readiness. He has held faculty

appointments at Baylor University and East Tennessee State University and served

as a Fellow and Senior Fellow with the Accrediting Commission on Education for

Health Services Administration. His professional awards include two selections as

Young Health Administrator of the Year, the Leader’s Award from the

Washington University Information Management Program, three selections for the

American College of Healthcare Executives Senior Leader Regent’s Award and

2008 and 2013 Service Awards from the American College of Healthcare

Executives. He was named a Distinguished Alumnus in Health Education by his

undergraduate degree program at East Tennessee State University in 1989. His

honoraria include Eta Sigma Gamma, Kappa Delta Pi, Phi Kappa Phi and Beta

Gamma Sigma. His military awards include the Meritorious Service Medal with

four oak leaf clusters, the Air Force Commendation medal, the Air Force

Achievement Medal with four Oak Leaf Clusters, the Humanitarian Service Medal

and the Military Outstanding Volunteer Service Medal. He has authored

numerous journal articles, book chapters, poster sessions and presentations. Dr.

Kerr was a 2007 recipient of CMU’s Excellence in Teaching Award, the highest

teaching honor bestowed by the university. He is a board certified healthcare



executive and a Fellow in the American College of Healthcare Executives. He and

his wife Sue, a retired Kindergarten teacher, have four grown children (Brian,

Brad, Brent & Brittney), four grandsons (Brice, Brady, Braxton and Brandon) and

one granddaughter (Brenna).



ATTACHMENT 1: PRE-QUIZ, QUIZ

AND FINAL EXAM INSTRUCTIONS

ON BLACKBOARD

I. Pre-Quiz Instructions – HSC 520-Internet

Pre-Quiz Window: Week 1 Description:

Pre-Quiz HSC 520 - 10 randomized questions to be completed and submitted within

20 minutes in a 2 day window starting at NOON (12:00 PM, Michigan time) on

Friday of Week 1 and going until NOON (12:00 PM, Michigan time) on Sunday of

Week 1. Students do not have to take the Pre-Quiz, and the Pre-Quiz will not be scored.

However, each student who completes the Pre-Quiz at will have earned one Extra

Credit, and will have gained familiarity with electronic testing on Blackboard before

taking the Quizzes and the Final Exam.

PRE-QUIZ TEST INSTRUCTIONS

NOTE: It is recommended that you take this Pre-Quiz on a computer that is connected to

the Internet via hard wire and high speed connection. There is less likelihood of losing

connection and therefore being dropped from the exam if you are using hard wire

connection in high speed format. Wireless connection and phone connection can be

somewhat riskier. If you are dropped from connection after you start the exam but before

you submit, you can reconnect and start over - but be aware that you will have lost all of

your previous work. If you have to start over, you will only be allowed the second exam

session to count, after it is submitted within the 20 minute threshold.

You have a 2 day window for taking this Pre-Quiz once or even twice. Once is all you

need - a second taking of the exam is at your election. The 2-day window will begin at

NOON (12:00 PM Michigan time) on Friday of Week 1 and go until NOON (12:00

PM, Michigan time) on Sunday of Week 1.You are not guaranteed two takings of the

Pre-Quiz. If you lose connection and need to start over, your first session work is

permanently lost and only your second taking of the exam will count. Therefore, it is

highly recommended that you start early in the 2-day window so that you will have the

time to take it a second time if needed or desired.

You will have a maximum of 20 minutes to complete 10 questions in this open-book Pre-

Quiz exam. Once you start taking the Pre-Quiz, you must complete it and submit it in 20

minutes or less, or you will not earn an Extra Credit for your efforts. You cannot "save"

a part of the Pre-Quiz and then come back to it. Plan to stay with the Pre-Quiz for up to



the full 20 minutes, without pause. If you take greater than 20 minutes, your Pre-Quiz

will not count and you will not earn the Extra Credit. Do NOT click on the “Save”

button next to each of the questions during the Pre-Test exam.

With one minute remaining you will receive a pop-up warning on the screen. At this

time be prepared to click the “Submit” button at the end of the Pre-Quiz exam. Click the

“Submit” button only once. Some more tips on taking online exams at CMU can be

found at: https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688.

Please review these tips before attempting an exam.

You are allowed to take this Pre-Quiz up to twice. Once is all you need, but if you

choose to do so, you can take it a second time, if you do so in the 2-day window.

You will have a timer on your screen, and you also should use your watch or clock to

make sure that you do not go over 20 minutes. SUBMIT YOUR PRE-QUIZ EXAM

BEFORE THE 20 MINUTES LAPSE.

You will be allowed to go back and forth within the Pre-Test exam, and even change

answers, until you submit the exam within the allotted 20 minutes. Questions will be

posted one per page.

If you have a technical problem and you cannot complete or submit the exam during the

2-day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not

available (after hours) email me at [email protected] and I will attempt to get back to

you in a timely manner. Always contact the Helpdesk first with technical problems. The

Helpdesk can solve 90% of the issues and the IT professionals there are in a much better

position than I to correct technical problems.

I hope that you have smooth sailing with this Extra Credit opportunity!

https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688




II. Quiz Instructions – HSC 520-Internet

Description:

Quizzes HSC 520 - 10 randomized questions to be completed and submitted within 20

minutes in a 2-day window starting at Noon (Michigan time) on Friday and going until

Noon (Michigan time) on Sunday of Weeks 2, 3, 4, 5 and 6 during the semester.

QUIZ INSTRUCTIONS

NOTE: It is recommended that you take the quizzes on a computer that is connected to

the Internet via hard wire and high speed connection. There is less likelihood of losing



somewhat riskier. If you are dropped from connection after you start the quiz but before


your previous work. If you have to start over, you will only be allowed the second quiz


You have a 2-day window for taking each quiz once or even twice. Once is all you need

- a second taking of the quiz is at your election. Only the higher score will count for you.

The 2-day window will begin at Noon (Michigan time) on Friday and continue to

Noon on Sunday (Michigan time) in Weeks 2, 3, 4, 5 and 6. You are not guaranteed

two takings of each quiz. If you lose connection and need to start over, your first session

work is permanently lost and only your second taking of the quiz will count as an earned

score. Therefore, it is highly recommended that you start early in the 2-day window so

that you will have the time to take it a second time if needed or desired.

You will have a maximum of 20 minutes to complete 10 questions in each open-book

quiz. Once you start taking the quiz, you must complete it and submit it in 20 minutes or

less, or you will have points deducted from your exam. You cannot "save" a part of the

quiz and then come back to it. Plan to stay with the quiz for up to the full 20 minutes,

without pause. If you take greater than 25 minutes, your quiz will not count and you will

have failed the quiz. Do NOT click on the “Save” button next to each of the questions

during the quiz.


time be prepared to click the “Submit” button at the end of the exam. Click the “Submit”

button only once. Some more tips on taking online exams at CMU can be found at:

https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688. Please

review these tips before attempting an exam.

You are allowed to take each quiz up to twice. Once is all you need, but if you choose to

do so, you can take it a second time, if you do so in the 2-day window. Only your higher

score will be counted.





make sure that you do not go over 20 minutes. SUBMIT YOUR EXAM BEFORE THE

20 MINUTES LAPSE.

You will be allowed to go back and forth within the exam, and even change answers,

until you submit the exam within the allotted 20 minutes. Questions will be posted one

per page.

If you have a technical problem and you cannot complete or submit the exam during the 2

day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not





NOTE: This quiz dates are critical – plan your life accordingly. The Instructor may or

may not allow a different date for you to take a quiz (and if allowed, only under the most

extreme of circumstances). If a different date is allowed, there shall be an automatic 3

(three) percent deduction for taking the quiz on a different date.

NOTE: There are five quizzes provided in this course, and your lowest quiz score will be

dropped automatically. For example, if you scored a 10 on quiz 1, a 9 on quiz 2, an 8 on

quiz 3, a 10 on quiz 4, and a 10 on quiz 5, your total score would be 39 out of a possible

40 points for the quiz component of your grade. If you miss taking a quiz, the remaining

four quiz scores will be used to calculate your grade. There will not be “repeat”

windows allowed for missed quizzes in this course.

Best wishes for a great earned score!




Final Exam Instructions – HSC 520-Internet

Exam Window: Week 7

Description:

Final Exam HSC 520 - 60 randomized questions to be completed and submitted

within 120 minutes in a 2-day window starting at Noon (Michigan time) on Friday

of Week 7 and going until Noon (Michigan time) on Sunday of Week 7.

FINAL EXAM INSTRUCTIONS

NOTE: It is recommended that you take this exam on a computer that is connected to the

Internet via hard wire and high speed connection. There is less likelihood of losing



somewhat riskier. If you are dropped from connection after you start the exam but before


your previous work. If you have to start over, you will only be allowed the second exam


You have a 2-day window for taking this exam once or even twice. Once is all you need

- a second taking of the exam is at your election. Only the higher score will count for

you. The 2 day window will begin at Noon (Michigan time) on Friday of Week 7 and

continue to Noon (Michigan time) on Sunday of Week 7. You are not guaranteed two

takings of the exam. If you lose connection and need to start over, your first session

work is permanently lost and only your second taking of the exam will count as an earned

score. Therefore, it is highly recommended that you start early in the 2-day window so

that you will have the time to take it a second time if needed or desired.

You will have a maximum of 120 minutes to complete 60 questions in this open-book

exam. Once you start taking the exam, you must complete it and submit it in 120 minutes

or less, or you will have points deducted from your exam. You cannot "save" a part of

the exam and then come back to it. Plan to stay with the exam for up to the full 120

minutes, without pause. If you take greater than 130 minutes, your exam will not count

and you will have failed the exam. Do NOT click on the “Save” button next to each of

the questions during the exam.


time be prepared to click the “Submit” button at the end of the exam. Click the “Submit”

button only once. Some more tips on taking online exams at CMU can be found at:

https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688. Please

review these tips before attempting an exam.




You are allowed to take this exam up to twice. Once is all you need, but if you choose to

do so, you can take it a second time, if you do so in the 2-day window. Only your higher

score will be counted.


make sure that you do not go over 120 minutes. SUBMIT YOUR EXAM BEFORE THE

120 MINUTES LAPSE.

You will be allowed to go back and forth within the exam, and even change answers,

until you submit the exam within the allotted 120 minutes. Questions will be posted one

per page.

If you have a technical problem and you cannot complete or submit the exam during the 2

day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not





Please also watch for late-breaking news about the final exam on the Announcements

section of the Blackboard site and in your Email.

NOTE: This exam date is critical – plan your life accordingly. The Instructor may or

may not allow a different date for you to take the exam (and if allowed, only under the

most extreme of circumstances). If a different date is allowed, there shall be an

automatic 3 (three) percent deduction for taking the exam on a different date.

Best wishes for a great earned score!

- END -
