Fixed Networks

Switching technology principles

Basics of signalling and transmission

Access and transmission networks

Fibre optic systems

Latest trends in access technologies (FTTH, GEPON, and

GPON)

Next Generation Networks

Emerging technologies

Mobile Networks

Mobile networks and standards: GSM and CDMA

Mobile data networks: GPRS, EDGE, EV-DO, and HSDPA.

Power control in mobile communications

Call management and mobility management

In focus: corDECT

VASPs and MVNOs

Wi-Fi, WiMAX, 4G, LTE, and future trends in mobile

communications

Data Networks

Data communication as a concept

Packet switching

Message switching

Transport technologies: ATM, Frame Relay, and X.25

Access technologies: ISDN, xDSL

IP networks

VoIP

Triple- and quad-play

Convergence beyond triple- and quad-play

Network Design and Expansion

Network design aspects

Access network deployment and expansion

Exercises for fixed network design, deployment and

expansion

Mobile network deployment

Mobile network expansion

Sample exercises related to mobile network design,

deployment and expansion

Network planning and optimisation

OSS systems

Public and private sector telecommunications technology or management specialists with significant experience in their field (e.g. Engineering and network management, marketing, legal, policy development, etc) who need a wider knowledge of the in-dustry and/or are expected to move on to more senior management positions.

Review fixed and wireless network technologies

Explain the shift to emerging technologies and their impact

Examine efficient network planning and deployment

Describe the industry’s policy, regulatory and business drivers

Learning new ways to apply project management principles in

network operations

Explore operators’ business strategies for various markets

Explaining exposure to threats and discussing business

continuity planning

Learn how to build and retain successful teams

Reviewing market segmentation and discussing customer-

focused strategies

Examine operators' CAPEX and OPEX.

On completion of the course, participants will be able to:

Explain the fundamentals of both fixed and wireless networks,

including deployment and migration considerations;

Appreciate market shifts resulting from emerging

technologies;

Keep pace with changes in global industry standards and

market trends;

Understand compliance as well as opportunities arising from

policy and regulatory changes;

Contribute to the design or management of triple- and

quad-play services;

Initiate and manage projects of different sizes and scope;

Understand risks to the business and make the case for busi-

ness continuity planning;

Approach HRM more strategically;

Develop more customer-centric marketing and CRM strategies

and programmes;

Minimise operational costs and maximise profit;

Above all, think and act strategically!

ICT Policy and Regulation

International standards

National ICT policy development

Regulatory functions and models e.g. spectrum allocation and

management, costs and tariffs.

Competition and privatisation

Universal access

e- and m-applications

Cybersecurity and cybercrime

Project Management

Strategic planning in fixed and mobile networks

Managing resources

Monitoring mechanisms

Project implementation

Project monitoring tools

Risk management

Case studies

Business Communication

Principles of business and workplace etiquette

Business communication – role-plays and exercises

Challenges in a competitive scenario

Writing skills

Human Resources Management

Leadership and team management

Strategic talent management

Succession planning

Performance appraisal and feedback

Stress management

Conflict management

Time management

Lateral thinking

Business Continuity Planning

Identification and assessment of key business risk areas

Corporate risk matrices and profiles

Development of risk management frameworks

Planning for disaster responses

Strategy, organisation and procedures

Technology and Financial Management

CAPEX vs. OPEX

Telecommunications asset management

Managing technology obsolescence and new developments

Migration to new technologies

Cost-effective network deployment and expansion

Costs and tariffs

Financial management and revenue assurance

Business Intelligence and Marketing

The telecommunications business environment

Review of policies

Competitive intelligence

Business intelligence

Decision making

Marketing strategies and tactics

Portfolio management

BSS systems

Customer Relationship Management

Understanding customer behaviour and needs

Components of a CRM framework

Changing from technology-centric to customer-centric

approach

Web 2.0

Olifantsfontein Campus: Main Entrance, Gymnasium, & Classroom

Satya N. Gupta In 1981, Mr Gupta joined the wireless planning and coordination division of the India’s Ministry of Communication with

responsibility for the Srinagar Wireless Monitoring Station, a position he cumulatively held with secretary of the Regional Advisory Committee of India’s Standing Advisory Committee for Frequency Allocation for the states of Jammu & Kashmir and Himachal Pradesh. From 1989 to 1994, he worked with the Indian Railways Institute as a faculty for signalling, telecommunications, and computing. As a member of the senior management team at IRCON International, he helped deliver major fibre optic network projects within India and abroad. In 2006, he worked as senior advisor at the Telecommunications Regulatory Authority of India where he first headed the fixed network division, and later the converged network division, dealing with the technical and economic aspects of data networks and services such VoIP, IPv6, broadband, e-governance, QoS, and NGN. He chaired various expert groups in the South East Asia and Asia-Pacific regions in the fields of VoIP, Internet telephony, and domain names. He was also deputed as an ITU expert on a UNDP assignment to set up an Internet exchange point and an international gateway for Bangladesh. He was also a member of ITU’s NGN Regulatory Review Group. Presently, he is working with BT Global Services as Chief Regulatory Advisor and Director of Government Affairs for India and the South Asian Association for Regional Cooperation, dealing with regulatory, licensing, public policy, security, competition and government affairs, in addition to being a visiting consultant at CTO’s PDT Partner Eagle Photonics. Mr Gupta holds a degree in Electronic Communications Engineering (National Institute of Technology, Kurukshetra University, India, 1979); a post-graduate degree in Electronics Design Technology (Indian Institute of Science, Bangalore, 1980); and more recently, a master’s degree in Telecommunications Policy and Regulation (University of the West Indies). V.K. Arya Mr Arya started his career at the Indian Telecommunications Service in 1983, and worked since then for a number of organisations in India, including DoT, BSNL, MTNL, TCIL, ALTTC, and TEC. He retired in November 2012 and joined the faculty of CTO’s PDT Partner Eagle Photonics. He cumulates over 38 years of experience in a broad range of areas in telecommunications, from outside plant design and setup, local area networks, and fibre optic communications, to project management, marketing, and security in wireless data or mobile networks. In recent years, he has delivered various training programmes in Sri Lanka, Kyrgyzstan, Malawi, Ghana, Ethiopia, and Zimbabwe. He has also visited Kenya, Nigeria and Chad for projects related to education and telecommunications training. In 1992, he was awarded a UNDP fellowship for 10 weeks in China, where he ranked as number one among 26 participants from 21 South East Asian countries. He was a jury member for the 2011-12 Aegis Graham Bell Awards for Innovation in telecommunications in India. Mr Arya is a Fellow of IETE, a Fellow of the Institution of Engineers of India, and a Member of India’s NGN Forum.

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