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Training &
Coaching Coaching
Portfolio
2013
Portfolio 2013
Contents
How we work 4 Coaching 21
Coaching Services 22Outsourced Training 5
Tailored Solutions 6
Ready To Go Courses 7
Sales Skills 8
Service Skills 9
Business Development & Marketing 10
Personal Development 11
IT: Courses & Microsoft 200 / 2007 12
IT: Microsoft 2010 13
IT: EDCL & Microsoft Office Specialist 14
IT: Web Design & Graphics 15
Financial Management & Sage 16
Leadership Development 25
Leadership Development Courses 26
Leadership Development eCourses 27
Employment Law a Compliance eCourses 28
Leadership Roadmap 29
Next Steps & Contact 31
Financial Management & Sage 16
Health & Safety 17
©
Training
Directory
Whether you are looking for a tailor made training program;
designed specifically for your organisation , a ready made
program or an online course - we have something for you .
©
Tailored
Solutions Our most popular service, because we align the learning solution to your organisations unique
requirements, challenges and culture it increases the transfer of learning significantly which means
results are evident in the business quickly and sustainably.
Because the learning solution is designed specifically for you it reflects your brand and feels like an
in-house course. You get to keep the training materials for future delivery, we can even work with
your teams to equip them to deliver it themselves.
We start any tailored approach with a full fact find from which we can create a bespoke proposal for
agreement before the design commences. All our tailor made programs have clear agreed measures
of success which are measured throughout the project and summarised in our impact analysis.
Typical tailored solutions include:
Induction design and implementation� Induction design and implementation
� Performance improvement conversations and processes
� Coaching skills
� HR policy and procedure training
� Project management
� Leadership and management development
� Succession planning
� In-house training team development
� Presentation Skills
©
Ready to Go
Solutions If you are looking for something ready to deliver in house or as an open program you can attend
with other businesses then our ready to go portfolio is designed for you.
. Each one meets our highest standards of QUALITY and is designed to make a direct impact through
our focus on transfer of learning into the business.
Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that
organisation or as an ‘open’ course where individuals can book directly onto the programme.
Our current open program schedule is available on our website.
We offer ready to go courses in the following subject areas:
Sales skills
Our cur
Sales skills
Service Skills
Business Development & Marketing
Personal Development
IT
Financial Management
Health & Safety
Leadership & Management (see leadership section)
Learning & Development (see L&D section)
HR & Recruitment (see leadership section)
©
Sales Skills
Directory We offer a wide range of selling skills courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Introduction to selling �
Effective telephone selling �
Sales Management & Coaching �
Selling skills for the 21st century �
Networking for success �
Negotiation skills �
Pitch perfect �
Call to order: converting telephone enquiries into sales �
Negotiating: tying the knot �
Sell it to me: Essential skills for all salespeople �
Steps for success: Professional sales skills �
Sales strategy development in a day �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
Service Skills
Directory We offer a wide range of service skills courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Service principles for success �
The complaint as a gift �
Repeat custom strategies �
Contact centre customer satisfaction �
Measuring customer satisfaction �
An inside job: Meeting internal customer needs �
Quality through customer service �
Customer care made PERFECT �
Making call centres more effective �
Steps to success: Professional customer service �
Telephone behaviour: the rules of effective communication �
Understanding customers �
Who sold you this then; effective after sales care �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
Business
Development &
Marketing Directory We offer a wide range of business development and marketing courses, if you are interested in any
of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Finding your niche �
Developing your vision �
The Price is Right – value based pricing �
Marketing for small business �
Social media success �
Writing a business plan �
Running an online business �
Social Media Marketing for Dummies �
Analysing Information �
Using Information for decisions �
Freedom of information act �
Security �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
Personal Development
Directory
We offer a wide range of personal development courses, if you are interested in any of the courses
below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
Course Title F2F Online
Influencing Skills �
Assertiveness Skills �
Presenting with Impact �
Introduction to NLP �
Time Management �
Mindfulness in business �
Conflict Management (including DISC ®) �
30 ways to make more time �
Ideas into action �
Identifying self development needs �
If looks could kill: controlling your behaviour �
Manage own stress �
Managing Stress: manage your behaviour �
Team Spirit: how to be an effective team member �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
IT Skills Directory
Face to Face and
Microsoft 2003 /2007 We offer a wide range of IT skills courses, if you are interested in any of the courses below please
contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
Course Title F2F Online
Microsoft Excel 2010 (introduction) �
Microsoft Excel 2010 (Intermediate) �
Microsoft Excel 2010 (advanced) �
Microsoft PowerPoint (2010) in a day �
Microsoft 2003 or 2007 (select version)
Access 2003/2007 (Introduction) �
Access 2003/ 2007 (advanced) �
Excel 2003/2007 (introduction) �
Excel 2003/2007 (intermediate) Excel 2003/2007 (intermediate) �
Excel 2003/2007 (advanced) �
Outlook 2003/2007 (Introduction) �
Outlook 2003/2007 (advanced) �
PowerPoint 2003/2007 (introduction) �
PowerPoint 2003/2007 (advanced) �
Publisher 2003 /2007 �
Word 2003/2007 (introduction) �
Word 2003/2007 (intermediate) �
Word 2003/2007 (advanced) �
Project 2003/2007 (introduction) �
Project 2003/2007 (advanced) �
©
IT Skills Directory
Microsoft 2010
We offer a wide range of IT skills courses, if you are interested in any of the courses below please
contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
Course Title Online
Microsoft 2010
Access 2010 Level 1: Basic database tasks �
Access 2010 Level 2: Managing environment and tables �
Access 2010 Level 3: sorting, filtering and queries �
Access 2010 Level 4: Building forms �
Access 2010 Level 5: Designing reports �
Excel 2010 Level 1: Basic spread sheet tasks �
Excel 2010 Level 2: Creating cell data �
Excel 2010 Level 3: Formatting cells and worksheets �
Excel 2010 Level 4: Applying formulas and functions �Excel 2010 Level 4: Applying formulas and functions �
Excel 2010 Level 5: Presenting, sharing and analysing data �
Outlook 2010 Level 1: Managing the Outlook environment �
Outlook 2010 Level 2: Creating &formatting item content �
Outlook 2010 Level 3: Messages &contact groups �
Outlook 2010 Level 4: Objects, notes, tasks and Journal �
PowerPoint 2010 Level 1: Basic presentation tasks �
PowerPoint 2010 Level 2: Creating slide presentations �
PowerPoint 2010 Level 3: Using graphics and multimedia �
PowerPoint 2010 Level 4: charts, tables, transitions, animations �
PowerPoint 2010 Level 5: collaborating, preparing and delivering presentations �
Word 2010 Level 1: basic Word tasks �
Word 2010 Level 2: Formatting �
Word 2010 Level 3: Page layout and reusable content �
Word 2010 Level 4: Illustrations and graphics �
Word 2010 Level 5: References and hyperlinks �
Word 2010: Level 6: Sharing and maintaining documents �
©
IT Skills Directory
ECDL and MOS
We offer a wide range of IT skills courses, if you are interested in any of the courses below please
contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
Course Title Online
European Computer Driving Licence
ECDL 2003 – bundle of 7 online courses �
ECDL 2007 – bundle of 7 online courses �
Microsoft Office Specialist Certification (MOS)
Access 2010 (MOS) �
Excel 2010 (MOS) �
Outlook 2010 (MOS) �
PowerPoint 2010 (MOS) �
Word 2010 (MOS) �Word 2010 (MOS) �
©
IT Skills Directory
Web Design and
GraphicsWe offer a wide range of IT skills courses, if you are interested in any of the courses below please
contact us for an individual course fact sheet or to discuss how it can be tailored to your business:
Our cur
Course Title Online
ActionScript 1.6 �
ActionScript 2.0 �
AJAX �
CGI/Perl �
ColdFusion MX �
Digital SLR Photography for Dummies �
Dreamweaver 8 �
Dreamweaver CS4 �
Dynamic HTML �
Flash 8 �
Flash CS4 �
GUI Design �
HTML 5 for dummies �
Java SE 6 Programmer OCP 120-851 �
Java Web Services �
Javascript �
Microsoft .NET 2.0 Web Development MCTS 70-528 �
Paintshop Pro 5 �
Photoshop 7 �
Photoshop CS �
Photoshop CS4 �
PHP and My SQL �
Web Deign an d Graphics �
Web Publishing and Design with HTML 4.01 and XHTML �
XML �
©
Financial Management
& Sage Directory
We offer a wide range of Financial Management courses, if you are interested in any of the courses
below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
Course Title F2F Online
The Price is Right – value based pricing �
Cash Flow forecasting for success �
Cash accounting for the small business �
Cost – Benefit analysis �
Financial Environment �
Sage
Sage 50 Account s �
Sage Bookkeeping Stage 1 (course) �
Sage Bookkeeping Stage 1 (exam) Sage Bookkeeping Stage 1 (exam) �
Sage Bookkeeping Stage 2 (course) �
Sage Bookkeeping Stage 2 (exam) �
Sage instant accounts �
Staying afloat – a guide to cash flow �
The balance sheet barrier – basics of business finance �
Understanding accounts �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
Health & Safety
Directory
We offer a wide range of Health & Safety courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
HABC Foundation Food Safety �
Display Screen Equipment �
Fire Safety �
Health & Safety – Law & Practice �
Health & Safety for employees �
Health & Safety for employers �
Intro to Health & Safety �
Manual handling �
Risk Assessment Risk Assessment �
Slips, trips and falls �
Stress management for employees �
Stress management for managers �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
Coaching
Services
Coaching helps you unlock your potential, see things from a
new perspective and have the confidence to achieve your
goals and much more.
We offer a range of coaching services, each one delivered by
highly experienced and qualified coaches.
©
Coaching
Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching
is widely misunderstood, often confused with mentoring.
In a saturated market its hard to know how to select the right coach for you. At Sparkle we only
work with certified coaches, who have obtained mastery (as defined by the International Coaching
Federation). Mastery is only obtained through a blend of caching hours, coach training and
supervision which ultimately leads to certification.
We help our clients become successful, simple as that!
Executive Coaching
Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3
months. You bring the agenda, we help you create clarity and take accountable action. We
work with business owners and business leaders.
Performance Coaching
For employees and managers who want to achieve more in their role, develop towards a new
role or need to make changes.
DISC® Consultation and Coaching
We are licenced DISC® providers, complete the online profile and spend 2 hours with a
experienced DISC® facilitator who will help you understand how to use the information to
build better relationships, deal with conflict, manage a team or be more successful in sales.
©
Leadership
Development
The capability of today’s leaders is directly attributable to the
success of a business. With this in mind the development and
engagement of leaders is a key source of sustainable
competitive advantage.
We offer a range of courses to support the growth of leaders.
We also offer coaching for leaders.
©
Leadership
Development
Directory We offer a wide range of Leadership Development courses, if you are interested in any of the
courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Maximising Performance �
Coaching Skills for Managers �
Disciplinary Skills �
Managing and Preventing Grievances �
Employment Law for Managers �
Interviewing Skills �
Leading Change �
First Time Manager �First Time Manager �
Aspiring Manager �
Motivating Others �
Problem Solving for Managers �
Communicating for Success �
Managing Managers �
DISC® - Team Success �
Absence Management �
Developing others �
Emotional Intelligence for Managers
©
Leadership
Development
Directory (eCourses) We offer a wide range of Leadership Development courses, if you are interested in any of the
courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Implementing Change �
James School Dinners – managing and living with change �
Planning Change �
Assert Yourself : learning to be assertive �
Briefing Skills �
Communication Process �
Producing project reports �
The art of writing a good report �
Jamie’s Kitchen: Fifteen lessons on leadership �Jamie’s Kitchen: Fifteen lessons on leadership �
Leadership �
Motivation �
Problem Solving Skills �
Managing Absenteeism �
Building a team �
Giving and Receiving feedback �
Going to a meeting: effective & constructive participation �
Jamie’s Kitchen: Fifteen lessons on teamwork �
Managing performance everyday: beyond appraisal �
Time Management �
Behavioural Interviewing: take the guesswork out �
Essentials of interviewing �
Ideas into Action �
The Unorganised: Manager: Organising yourself �
©
Employment Law &
Compliance
Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Age Discrimination �
Challenging Behaviour �
Data Protection �
Disability Confident �
Diversity Challenge �
Gender Matters �
Religion & Belief �
Equality & Diversity �Equality & Diversity �
Sexual Orientation �
Valuing Diversity: Equal Opportunities for all �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
©
The Leadership
Roadmap The Leadership Roadmap is a structured and tailored leadership and management development
program which builds capability in your team over a period of time. The in-house program is fully
aligned and tailored to your business and is a blend of training, on the job application and coaching .
Underpinning Knowledge &
Skills
Practical Application
Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical
application in the workplace. This means you can be sure that learning is retained and your
investment makes a contribution to your business.
We have a suite of over 40 individual subject areas all aligned to management & leadership. We
work with you to select the right modules for your people and ensure that the practical
elements are bespoke to your industry, culture and business. We offer coaching throughout the
programme and ensure your HR & Training strategy is fully aligned.
The Leadership Roadmap is also available as an open program – contact us for dates and locations
©
Next Steps
If you are interested in any of our services or products please get in touch for more information
including pricing and a bespoke proposal (if applicable)
If you are an organisation who would like to work with us as extension of your business, offering our
products under your brand then please contact us to arrange a meeting so we can discuss this
further.
www.hr2day.co.uk
[email protected] Director
[email protected] Manager
T:01325 288 299
Head Office:
2 Endeavour Court
Lindfield Way
Darlington
©