www.delhivery.com

CEO’S DESK

SAHIL BARUA, CEO, Co-Founder

www.delhivery.com

page: 1-3

Introducing Client Acquisition Team

page: 4

CSR Initiative by Delhivery

page: 5

New Additions: We are growing!!

page: 6-9

Strategic Initiatives by HR

page: 10

Fun Friday Activities

page: 11

HR Calendar

page: 12

Employee's special moments

Index

“ I'd like to congratulate the HR and

Communications teams for bringing out our first monthly

newsletter. We have grown so quickly that it is often difficult

for us to chronicle our journey and to share information

across what has become a truly pan-India network. From

Delhi to Chennai and Ahmedabad to Guwahati, over 10000

members of our team brave cold, heat, rain, fog, strikes,

bandhs and traffic every day and demonstrate unwavering

commitment to our vision of fulfilling all of India's online

consumption demand in 48 hours. Let us make sure that

this newsletter brings our team's achievements to the

forefront and celebrates the very best amongst us all. Let

this also serve as a continuous reminder of the sheer

magnitude of the problems we are aiming to solve, and give

us the energy, excitement and anticipation for the long

adventure ahead. ”

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Who we are ?

How do we do it ?

Classification of our services:

Achievements and Road-Map AheadThe SME/Merchant vertical (part of Delhivery's

Client Acquisition Team) provides SME's andMSME's a platform to bring changes in theirorientation towards e-commerce and enhance theirbusiness in the ever growing online space.

With our pan India sales network, Delhivery ClientAcquisition team enables SME/MSMEs acrosscategories to sell online irrespective of theirlocations.Cluster Mapping Approach: By using this wecategorize the SME market under Fashion, Sports &Toys, Home Décor, Health & Beauty, Electronics etc.

1. Supply chain services - Express Courier,Fulfilment & Inventory Management Services &Reverse Logistics.

2. E-commerce services - Unified supply chainplatform (in-house ERP systems with open API),Incubation services, Set up web-stores, managecatalogues, service orders, integrate withmarketplaces and social media, and perform in-depth customer analysis.

• We provide e-commerce centric logisticssolutions to more than 50,000 SME/MSMEs viadifferent e-commerce channels.

• We also manage the order fulfilment andcomplete backend supply chain for more than100 Medium & Small Enterprises.

• We currently own and operate over 5,50,000 sq.ft. of fulfilment space across 7 locations and ourexpress delivery network spans over 175+ cities.

• In order to reduce the overall supply chain costsand encourage the local retailer to take part inthe growth story we will soon be introducing thelocal fulfilment model and increase our fulfilmentspace to over 1M sq. ft. by FY15’ across Indiawith dedicated inbound centres across majorsupply hubs.

INTRODUCING CLIENTACQUISITION TEAM

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Row 1 : Vivek Gupta (Vice President Merchants – Fashion), Vikram Rawat (Vice President Merchants –Home & Sports) ,Pratiksha Lathwal (Senior Associate Merchants – Fashion), Alok Bansal (Manager Merchants –Fashion)Row 2 : Vineet Nankani (Manager Merchants - Fashion), Vikram Singh Nandal (Manager Merchants –Fashion), Pawan Kumar (Associate Merchants - Home, Sports), Lalit Kumar Singh (Associate)Row 3 : Manoj Jethwa (Senior Executive), Shibin (Executive Merchants – Fashion), Bijoy Paul (Associate Merchants – Fashion) Kanika Singh (Senior Associate)

INTRODUCING CLIENTACQUISITION TEAM

Meet your Client Acquisition Team

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Row 1 : Yogendra (Senior Executive Merchants – Fashion), Pranay Rajas (Associate), Jitender (Senior Executive), James Paul (Executive Merchants – Fashion)Row 2 : Kushal Vardhan (Executive North), Paresh Dabir (Executive), Maninder Singh (Executive North),

Maha Singh (Executive North) Row 3 : Sahil Malik (Executive), Swapnil (Executive Merchants – Fashion), Kapil Sharma (Executive North)

Saurabh Sharma (Executive North)Row 4: Sishirkant Behera (Executive Merchants-Fashion), Sudhir Borate (Executive West)

INTRODUCING CLIENTACQUISITION TEAM

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CSR INITIATIVE BY DELHIVERY

As India's leading E-commerce supply chainenabler, Delhivery strives to assign a high levelof importance in all areas of corporateresponsibility. Corporate Social Responsibility,sustainable development and employeeengagement are all tightly integrated into ourmanagement and daily operations.

After taking the challenge and

successfully scaling Everest

Expedition(8848m)2013, I took

Mount Lhotse as my next challenge.

I am delighted to receive this

support from Delhivery in achieving

my dreams.

Delhivery views sports as a reflection of whatwe believe in: team work, innovation positivecompetition, reliability and drive. Delhiverysponsors and endeavour's to change livesthrough sports, especially targetingthe underprivileged areas, youth andextracurricular sports activities

Priyanka Mohite: Climbing Mt. Lhotse 2015

On May 22, 2013, Priyanka Mohite climbed Mt Everest at the age of 20. She is the youngestMaharashtrian and third youngest Indian girl to succeed in scaling Mount Everest.

In past she has scaled Bandarpunch(6200m) Uttarakhand and Mt B.C.Roy (18000) Darjeeling. Shefurther went on to climb Mount Lhotse. Lhotse stands at 8516m, making it the fourth highestmountain in the world. It is situated at the border of Tibet and Nepal.

“

”

www.delhivery.com5

NEW ADDITIONS: WE ARE GROWING!!

Bangalore Office Bangalore Office

Guwahati Office Ahmedabad Office

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STRATEGIC INITIATIVES BY HR

Town Hall

1st Town Hall at Delhivery was organized by HRTeam on February 20, 2015 with an aim toapprise all employees with business updates & toprovide a platform to directly connect with theLeadership Team.

WORDNIK

To make sure we learn and enrich ourvocabulary, we circulate WORDNIK everyTuesday.

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Delhivery Awards

In order to recognize & felicitate the top performers, we have launched the Delhivery Awards on 20thMarch. There are 10 Award categories which will be conferred on a monthly/quarterly/yearly basis.

Winners for the Month of March (Left To right)

Faizan Nasir (FC Operations), Rajaram Gupta(Operations), Akhilesh Kumar Jha (Finance), Anubhav Suri(Planning & Engineering), Tanu Mehta (HumanResources), Prashant Bansal (Business Development),Kuldeep Rishi (Technology) &Kailash Chandra Singh(Customer Support)

Award Categories Delhivery Values Definition Frequency

Bolt Grow every day. Learn something new every week Someone who is very energetic, quick learner, able to pick up/grasp in no time Monthly

Service Excellence Service is everything. Put the Customer first An employee with high degree of excellence Monthly

Kick-starter Go above and beyond. Be at cause. Solve problems for yourself and others

An employee who initiates and actively participate when subjected to new projects/opportunities Monthly

Ninja Action over Discussion. Take risks, but be decisive and adventurous Goes the extra mile to get the things done. Monthly

Rising Star Have fun and stand out – don’t conform An employee who has recently joined (within last 3 months) and has shown promising performance. Quarterly

Kaizen Be awesome. Always operate at a 100% standard of excellence To an employee who works towards continuous improvement in systems/processes Quarterly

Mega Mind Innovate. Look for the most original solution, not the easiest one

For a person who innovates and introduces new ideas through creative thinking. Quarterly

Unsung Hero Keep it simple. Be practical, clear and credible to customers, clients and teams

An award to recognize someone who manages quietly daily activities and ensures flawless

operations.Quarterly

Team Builder Award Be Passionate and motivate others

A team Builder who not only shares the expectations for accomplishing group task but also supports and respect every individual in the team

Quarterly

One Team awardOne Team. Build a community, not a company/Create

a culture of Respect and Confidence/Operate with the highest levels of Integrity. Always do the right thing

Award on LT Discretion Yearly

STRATEGIC INITIATIVES BY HR

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STRATEGIC INITIATIVES BY HR

New Insurance Policy

As a part of employee benefits, Delhivery willnow provide insurance coverage to employee’simmediate family (parents, spouse & children-only up to 2).

Insurance coverage was increased from 2 Lakhsto 3 Lakhs per family.

The policy also covers maternity expenses of upto 50,000 for self or spouse.

Corporate Tie-ups

As a part of employee benefits, Delhivery hasfollowing tie-ups. Respective discounts can beavailed by employees by presenting theirDelhivery ID cards. Fig: HRI 01, HRI 02

Fig: HRI 01

Fig: HRI 02

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STRATEGIC INITIATIVES BY HR

Launched Training Modules

1000 FEs and 86 CM/ACM have been trained till now on company overview and customer service .

Barwala

Mayur Vihar

Govindpura

Noida Sec 8

[HEADING]

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FRIDAY FUN ACTIVITIES

Women’s Day

Book Fair

Health Camp by Medanta

Republic Day

Frsh EventHoli Celebration @ West

Holi Celebration @ North

Cricket Match-Delhivery Lions XI Winning Team @ Shillong

Health Camp by Medanta

Fun @ Work ,West

April May

Good FridayFriday

03

14

June

Tamil New Year (South)Tuesday

Bengali New Year/Bihu (East)Wednesday

TambolaFriday

25

30B’Day CelebrationThursday

Labour Maharashtra DayFriday

01

08Fun Yoga @ WorkFriday

News Paper ModelFriday

29

29B’Day CelebrationFriday

Photography CompetitionFriday

05

20Delhivery’s Annual DaySaturday

April - June 2015activities

www.delhivery.com

HR CALENDAR Q1 2015

11

15 30B’Day CelebrationFriday

holidays

EMPLOYEE'S SPECIAL MOMENTS

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B’ Day Celebrations Gurgaon B’ Day Celebrations Gurgaon

B’ Day Celebrations SouthB’ Day Celebrations East & Central

B’ Day Celebrations West

For Suggestions/FeedbackPlease write to us:

tanu.mehta@delhivery.com