HR Metrics & Analytics

Measuring, evaluating and continuously improving workforce management, performance & business contribution

EARLY BIRD OFFER SAVE $550

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COURSE FACILITATOR

T | 61 2 9247 6000 F | 61 2 9247 6333 E | registration@akolade.com.au W | akolade.com.au

Stephen MooreFounder and Managing Director, Optimum Performance Human Resources Consultants

Stephen Moore is a senior Human Resources professional who has spent more than 30

years in HR Management, initially as a corporate executive in a range of blue-chip organisations and since 1995 as the Founder & Managing Director of his own consulting practice.

Testimonials

Meahan Callaghan, Group HR Director, SEEK Limited

Stephen is a guru and coached the SEEK team to make significant improvements to our approach to HR metrics. Stephen is a pleasure to work with and a great trainer. He can adapt to any level of experience and gives amazing insights no matter where the conversation goes

13 - 14 October 2014 Radisson Blu Hotel

SYDNEY

16 - 17 October 2014 Stamford Plaza

BRISBANE

20 - 21 October 2014 Stamford Plaza

MELBOURNE

27 - 28 October 2014 Adina Apartment Hotel

PERTH

Ken Slattery, HRSC Manager, Caltex Australia Petroleum Pty Ltd

Stephen’s in-depth knowledge and experience with HR metrics is integral to any organisation trying to establish an HR Metrics Dashboard within their business. Stephen is a strategic thinker who can influence HR personnel to deliver the right metrics for their operations which has assisted Caltex to transform the way HR metrics are reported throughout our organisation

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COURSE OVERVIEW ABOUT YOUR COURSE LEADER

Almost every day in every organisation we measure, report, analyse, forecast and project on every key facet of business operations except for one – our Human Capital. While CEO’s can readily access performance data in key areas including sales, revenue/income, quality and service delivery, detailed reporting in relation to workforce management is often a scarce commodity.

In a business environment where at least 60% of operating costs are absorbed in paying the annual labour bill, it is imperative that Human Resources Departments design, implement and maintain quality Human Capital Metrics that enable Line Managers to continuously measure, evaluate and improve workforce management, performance and business

When properly designed and executed Human Capital Metrics enable organisations to better leverage their workforce in order to drive continuous improvements in productivity, efficiency, capability, satisfaction, innovation and engagement.

Human Capital Metrics also play an important role in managing future workforce development and resourcing by identifying critical gaps between labour supply and anticipated business demand for people.

What Gets Measured Gets Managed This workshop will provide participants with the essential skills and capabilities necessary to design, implement and maintain compelling Workforce Metrics and Analytics that will:

• Engage, educate and capture the attention of the CEO/SMT and Line Managers• Identify where current workforce management and performance is effective and conversely those areas where intervention and improvement are required• Measure and identify trends in workforce business contribution from one year to the next• Enable the HR department to demonstrate a value-added business contribution on a sustained basis

TRAINER PROFILE

Stephen MooreStephen Moore is a senior Human Resources professional who has spent more than 30 years in HR Management, initially as a corporate executive in a range of blue-chip organizations and since 1995 as the Founder & Managing Director of his own consulting practice.

Stephen is passionate about Human Capital Metrics, Human Capital Planning and Strategic Human Resources Management. In his current role he has built an extensive client base that incorporates private and public sector organizations throughout Australia, New Zealand, Fiji, Hong Kong, Singapore and more recently South Africa and Malaysia.

He is a regular speaker at major Human Resources conferences and events and has written and published an extensive range of HR Metrics Manuals and Toolkits that have been utilized by a diverse range of organizations in all parts of the world.

Complimenting his extensive consulting work, Stephen has partnered with leading Human Resources institutes, employer associations, universities and public sector authorities in delivering a wide range of HR conferences, development programs & public training workshops to in excess of 5,000 Human Resource professionals.

Stephen is a regular visitor to the USA where he has previously bench-marked with pre-eminent organizations including Harley-Davidson, FedEx, NASA, Cisco, Aon Corporation and Marriott Hotels.

Stephen is:• An internationally recognized Human Capital Metrics, Planning & Strategy expert, author and thought leader• An entertaining and thought-provoking public speaker• An engrossing and engaging trainer (public and in-house)• A visionary and capable project manager/facilitator• A dedicated and passionate coach and mentor

T | 61 2 9247 6000 F | 61 2 9247 6333 E | registration@akolade.com.au W | akolade.com.au

WHO SHOULD ATTEND• HR Directors

• HR Managers

• HR Business Partners

• HR Shared Services

• Workforce Planning Optimisation Managers

• People + Culture Managers

• Organisational Capabilities Managers

COURSE OUTLINE

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PROGRAMME DAY ONE9:00 Welcome and Introductions

9:10 Session 1: HR metrics & analytics – examining the essential pre-requisites for success In this (introductory session) participants will examine our HR Metrics and Analytics Reporting model and thereafter the key systems and processes that underpin a successful outcome.

10:30 Morning Tea

11:00 Session 2: HR metrics – measuring workforce productivity & efficiency In this first of four practical sessions, participants will evaluate a suite of HR metrics that when properly executed will inform and enable “C Level” managers to continuously improve workforce labour costs throughout the organisation. Featured KPI’s include • Workforce headcount • Workforce composition • Workforce utilisation • Workforce turnover • Workforce health & safety • Workforce demographics • Workforce forecasting • Business contribution metrics

12:45 Lunch

1:30 Session 3: HR analytics practical exercises A) Adding $$ to the Reporting Equation B) Applying Analytics to Develop a Sustainable Solution Based upon the work completed in the morning sessions, participants will participate in two group activities where they will: • Learn how to use $ calculations in creating their HR Metrics • Develop and apply an analytical framework and costing model in order to resolve an identified workforce performance issue

3:00 Afternoon Tea

3:30 Session 4: HR metrics – measuring capability & bench-strength In this second of four practical sessions, participants will evaluate a suite of HR metrics that when properly executed will inform and enable “C Level” managers to determine the current and future capacity of the workforce to meet the key operating requirements of the organisation. Featured KPI’s include: • Workforce competency • Workforce training & investment • Workforce knowledge management • Workforce succession planning • Business contribution metrics

5:00 End of Day One

PROGRAMME DAY TWO9:00 Welcome and Introductions

9:05 Session 1: HR metrics – measuring workforce satisfaction & engagement In the third of four practical sessions, participants will evaluate a suite of HR metrics that will inform and enable “C Level” managers to determine the current and future capacity of the organisation to attract and thereafter retain the highest calibre job candidates available in external labour markets. Featured KPI’s include: • Workforce grievances/disputation • Workforce absenteeism • Workforce injuries & claims • Workforce terminations • Workforce satisfaction interviews • Workforce recruitment – selection • Workforce length of service • Business performance metrics

10:45 Morning Tea

11:15 Session 2: HR metrics – measuring workforce resourcing & availability In the last of our four practical sessions, participants will evaluate a suite of HR metrics that will inform and enable “C Level” managers to determine the current and future capacity of the organisation to provide ongoing labour requirements at least cost and risk to the business. Featured KPI’s include: • Workforce recruitment – hiring • Workforce recruitment – acquisition • Workforce talent development • Business performance metrics

12:45 Lunch

1:30 Session 3: HR analytics practical exercises A) Workforce Acquisition Plan B) Workforce Acquisition Business Case Based upon the work completed in the morning sessions, participants will participate in two group activities where they will: • Learn how to develop an effective intervention strategy to resolve a high risk/high cost resourcing problem; • Learn how to develop an effective business case that gains traction and support from key executives and line managers

3:00 Afternoon Tea

3:30 Session 4: HR metrics – measuring hr department effectiveness In the final workshop session participants will evaluate a range of HR metrics that will enable the HR Department to objectively and effectively its own performance and contribution within the organisation. Featured KPI’s include: • HR benchmarking surveys • HR Department survey tools/metrics • HR Department performance metrics • HR Department capability metrics

4:30 End of Day Two

MASTER CLASS INFORMATION8.30am – Registration opens 9.00am – Start of Masterclass 5.00pm – End of Masterclass Morning, afternoon tea and lunch will be provided for all delegates

T | 61 2 9247 6000 F | 61 2 9247 6333 E | registration@akolade.com.au W | akolade.com.au

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VIP CODE HR METRICS & ANALYTICS

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2 Day Masterclass

EARLY BIRD DISCOUNTSRegister and book before:

$2,418.90 $2,528.90 $2,638.90 $2,748.90 $2,858.90

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Mail: Akolade Pty Ltd Suite 2, Level 3, 20 Loftus St SYDNEY, NSW, 2000 Australia

Email: registration@akolade.com.au

1: EARLY BIRD DISCOUNT. Register and pay by a deadline indicated above to achieve up to 20% SAVINGS on the Standard Rate. Registrations received without payment are ineligible for an Early Bird Discount and will be charged at the Standard Rate.

2: TEAM DISCOUNT. ( i ) Register 3 delegates and receive a $1000 DISCOUNT off the Standard Price ( ii ) Register 4 delegates and receive the 5th ticket FREE off the Standard Price

All group registrations must be from the same company, at the same time and for the same event. Registrants must choose between the most advantageous discount option. Only one discount is available at the time a registration is made.

T | 61 2 9247 6000 F | 61 2 9247 6333 E | registration@akolade.com.au W | akolade.com.au

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MELBOURNE20 – 21 October 2014Stamford Plaza111 Little Collins StreetPh: +61 3 9659 1000

SYDNEY13 - 14 October 2014Radisson Blu Hotel27 O’Connell StPh: +61 2 8214 0000

BRISBANE16 - 17 October 2014Stamford PlazaMargaret StPh: +61 7 3221 1999

PERTH27 – 28 October 2014Adina Apartment Hotel33 Mounts Bay RoadPh: +61 8 9217 8000

CANCELLATION POLICY: Should you be unable to attend, a substitute delegate is always welcome at no extra charge. Akolade regrets that no cancellations will be refunded, conference documents, however, will be sent to the delegates. For an event cancelled by Akolade, registration fees are fully refundable. Akolade will not be responsible for any event alterations, re-schedules, or cancellations. PRIVACY POLICY: Please note that a portion of the data for this mailing was supplied by third party sources. If you would no longer like to receive promotional mail from Akolade, please opt-out by confirming in writing and forwarding your letter to marketing@akolade.com.au. Please note all opt-out re-quests will be processed within 30 business days from the date of receipt.

IMPORTANT NOTE: Attendance will only be permitted upon receipts of full payments. Please note that programme and speakers are subject to change without notice. Akolade will not be responsible for any event re-scheduled or cancelled.