HPT Wheel

Mutual Supportand

Coaching

Constructive Challenge

Alignment

Innovation and Originality

Accountabilityand

Responsibility

Decisive, Coordinated

Action

Accomplishment

Team Commitment

Effectivenessin

Breakdowns

Nine Features of aNine Features of a

High Performance High Performance

TeamTeam

Definitions

– Group - a collection of individual who have something in common

– Team - a group of two or more people who work in concert to achieve a common goal

– High-Performing Team - a team producing extra-ordinary results

– Self-Directed Team - a team having responsibility and authority for managing its day-to-day activities

Our Goal:

To become a High-Performing Self-Directed Team

High Performing Teams (HPT):

Have a common vision

Share purpose (mission) and goals

Share responsibility and ownership for work and success, and hold one another accountable

Have a passion for results

Develop, maintain and improve processes to structure their work

Establish and adhere to operating norms and periodically review and modify them

Foster a sense of belonging. People feel “I’m a member of the team and I make a difference”

Enjoy their work!

Teams are able to produce when team members:

– have a shared purpose and ownership cause people to invest more of themselves than they otherwise might;

– provide support, encouragement, social inter-action and marvelous learning opportunities;

– have common practices and known processes are efficient;

– build on diversity and complementary skills and abilities; and

– provide natural “checks and balances.”

Teams fail when team members do not:

– understand or accept team’s purpose or goals;

– know their roles or responsibilities;

– understand how to complete their tasks (process) or how to work as a part of the team (norms); and

– have the needed technical or teaming skills, or the resources.

How do we build an HPT?

We should:

– create a shared vision;

– define team mission and goals;

– select and train team members;

– get the team to participate in goal-setting;

define work processes, and setting norms;

– provide tools and other needed resources;

– coach for excellence; intercede when appropriate; and

– encourage continuous improvement.

How do we build an HPT?

Self-Directed Teams

– require leadership, both informal and formal;

– share leadership, responsibility, and ownership;

– rely on team members’ willingness to lead;

– solve problems, resolve conflicts, and make decisions within their scope of control; and

– ask for help.

Teams do not succeed on the talents of a few, but on the contributions of all

HPT Wheel

Mutual Supportand

Coaching

Constructive Challenge

Alignment

Innovation and Originality

Accountabilityand

Responsibility

Decisive, Coordinated

Action

Accomplishment

Team Commitment

Effectivenessin

Breakdowns

Nine Features of aNine Features of a

High Performance High Performance

TeamTeam

Nine Characteristics of HPTs

At the heart of high performance is the ability and willingness of the team to commit itself to take a stand for that which is beyond business as usual.

Only through open and honest expression can teams achieve the highest levels of teamwork and performance.

In order to achieve extraordinary results, it is critical that all team members work together toward common goals, not individual agendas.

Achieving unprecedented results requires inventing new possibilities. Team members must find innovative ways to work around or through traditional barriers to performance.

Team CommitmentTeam Commitment

Constructive ChallengeConstructive Challenge

Alignment Alignment

Innovation and OriginalityInnovation and Originality

Nine Characteristics of HPTs

Team members are accountable for their individual results and responsible for the success of the whole. They refuse to ignore issues and concerns which may not lie in their individual area of accountability.

Team members are skilled at coordinating clear actions, and they use tools to maintain their coordination.

Team members and facilitators create a sense of accomplishment throughout the process, rather than waiting until the end of the project to see what, if anything, they have accomplished.

Rather than hoping to avoid them, they know that problems are inevitable and use breakdowns to create breakthroughs, rallying points for teamwork and innovation.

Team members recognize they all have areas of improvement, and work to improve their own and each others.

Accountability & Responsibility

Accountability & Responsibility

Decisive, Co-ordinated Action

Decisive, Co-ordinated Action

AccomplishmentAccomplishment

Effectiveness in BreakdownsEffectiveness in Breakdowns

Mutual Support &Coaching

Mutual Support &Coaching

The “Drift” from High Performance

Team commitment

Straight Talk

Alignment

Possibility, Resourcefulness, and Enrollment

Accountability/Responsibility Decisive, Coordinated Action

HPT Characteristic

Team fails to make meaningful commitments or cannot mobilise or organise to meet them; other priorities and crises take precedence

Hidden agendas, lack of self-expression; being “nice” rather than being honest

Competing goals and agenda; compliance with something you don’t believe in, resistance to change, no real shared purpose or strategy

Being stopped by “barriers”, duplicating solutions that worked in the past, or repeating actions that didn’t work in the past

No one is accountable for results; turf issues (e.g., “that’s not my job”); people avoiding problems that occur in someone else’s area

People talking about what needs to be done without making clear requests and assignments; team members not informing each other of their plans (runaway drivers)

Drift

The “Drift” from High Performance

Accomplishment andAcknowledgement

Effectiveness in Breakdowns

Mutual Support

Coaching

HPT Characteristics

Waiting until the results are in to see if there’s anything to celebrate, months of work with little sense of accomplishment, resignation (“we’ll never get there”)

Teamwork falls apart and people start blaming each other without realizing they are in a breakdown and there is possibility for a breakthrough

Peaceful, unproductive coexistence (e.g., “you don’t call me on my stuff and I won’t call you on yours”) or turf battles, competition at the expense of collaboration

Covert or unspoken criticism; complaining to someone else about the person’s effectiveness; seeing ineffective behaviors as un-changeable or intentional

Drift