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HiPHONE TELECOM THE ANSWER TO YOUR COMMUNICATION NEEDS
© Copyright 2014
COMPANY PROFILE
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
2
Table of Contents 1. HiPHONE TELECOM Company Profile ...................................................... 3
2. The Management Team ............................................................................ 3
3. The HiPHONE TELECOM Mission ................................................................ 4
4. The HiPHONE TELECOM VISION ................................................................. 4
5. The 5 HiPHONE TELECOM Core Company Values ................................ 5
6. Our Dedicated Customer Services .......................................................... 5
7. Company Objectives ................................................................................. 6
8. Our Product Portfolio .................................................................................. 6
9. The core areas of our business strategy are as follows: ....................... 7
11. HiPHONE TELECOM Expansion Plan ....................................................... 8
12. HiPHONE TELECOM Achievements ........................................................ 8
13. HiPHONE TELECOM Shop ......................................................................... 9
14. HiPHONE TELECOM Branch Locations ................................................. 10
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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1. HiPHONE TELECOM Company Profile
HiPHONE TELECOM is a professional supplier of mobile phones and mobile
phone peripheral accessories throughout the United Arab Emirates (UAE).
HiPHONE TELECOM has a sister company by the name MOBICOM.
HiPHONE TELECOM was established in 1994 with the opening of a single retail
outlet.
The HiPHONE TELECOM structure is comprised of talented individuals carefully
picked for their roles by a stringent selection process. The company structure
forms the backbone of our operation and is based on the following
functionalities.
Ø Confident decision making defined by role
Ø Effective internal communication system
Ø Efficient sales reporting system
Ø A full understanding of responsibilities, authority and accountability
Ø Assiduous financial control
2. The Management Team
Our management team comprises a group of carefully selected individuals
chosen for their academic flair, individual personality and innovative vision for
the future of HiPHONE TELECOM. Managers are selected via a series of
interviews and tests. The following points are considered in the selection
process.
Ø Solid academic background
Ø Business history and experience
Ø Telecom Market knowledge
Ø Team Spirit
Ø Creative vision
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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3. The HiPHONE TELECOM Mission
By partnering with the most reputable organizations in our industry, our mission
is to deliver the most current and efficient communication technology to our
customers. We combine leading customer service, extensive field knowledge
and ethical values with passion and dedication to effectively anticipate,
respond to and deliver solutions to our customers' needs. At HiPHONE
TELECOM, we believe that customer service doesn't stop at the sale of a
product. We continue to provide customers with support, knowledge and
advice through a dedicated after sales customer satisfaction service.
1. To provide our customers with the latest mobile technology.
2. To inspire optimism and happiness through innovative mobile solutions.
3. To continually search for new ways to create true value for our customers.
4. The HiPHONE TELECOM VISION Our vision is to be the number one telecommunications solution provider in
the Gulf region. We continue to strive towards becoming the leading
company in the minds of personal telecommunications users. As we continue
to grow as a company, we are naturally gravitating towards becoming not
only a major market dealer, but a major sub distributor to other retail outlets.
We aspire to deliver the highest standard of customer service and create true
value for the end user. We want to enrich people's lives through the
deliverance of the most advanced communication technology. We will
achieve these goals through the continuous reinforcement of our product
portfolio, by being cost-effective and by strengthening our corporate culture
of creativity and challenge.
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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5. The 5 HiPHONE TELECOM Core Company Values
1. Trust is the foundation of HiPHONE TELECOM: we remain independent,
impartial and honest.
2. Customer Service is at the heart of everything we do.
3. We take pride in delivering quality and value for money.
4. Innovation and new technology are the foundations of our organization.
5. We respect each other and celebrate our diversity so that everyone can
achieve their best.
Powered by an efficient, reputable Original Equipment Manufacturer (OEM),
we have established an excellent supply chain, which is supported by a strict
quality control system and advanced management policy. Our high level of
customer service is a prominent market advantage. Our organization believes
whole-heartedly in the application of committed value.
This means; no compromise on quality and no room for error. Consequently,
our customer service department strives to supply all customers with reliable,
high quality communication services.
6. Our Dedicated Customer Services
v Trust is the foundation of HiPHONE TELECOM: we remain independent,
impartial and honest.
v Customer Service is at the heart of everything we do.
v We take pride in delivering quality and value for money.
v Innovation and new technology are the foundations of our organization.
v We respect each other and celebrate our diversity so that everyone can
achieve their best.
HiPHONE TELECOM operates a policy of simplicity, respect and commitment:
simplicity in communication, provision of service and conflict resolution:
respect for our staff, customer and clients and in all areas of our work:
commitment in fully meeting our business objectives and loyalty values.
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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7. Company Objectives
The key HPT company objectives span the entire business model from
employment to the final sale and customer after-care service.
Our core company objectives are as follows:
v To maintain the highest level of professionalism through the
employment of suitable and highly capable staff.
v To communicate and cooperate with our strategic partners as best we
can.
v To share knowledge and experience in order to maximize the
prosperity of relationships.
v To continually strengthen relationships with customers, distributors,
retailers and dealers through value and promotional incentives.
v To maintain consistent high levels of performance through continuous
staff training.
v To remain ethical in all business activities.
v To sustain a reputation as a market leader by excelling in the areas of
client satisfaction, quality, value and personable service.
v To maintain a profit margin that enables scope for company
expansion and simultaneously satisfies shareholder interests.
8. Our Product Portfolio
Our wide selection of accessories and parts are excellently manufactured
and carefully selected to ensure all products are of the finest and highest
quality in their class. Our product portfolio includes an extensive range of
mobile phones and mobile phone accessories. We stock batteries, chargers,
phone covers and cases, hands free kits, Bluetooth accessories, keypads,
headsets and more.
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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9. The core areas of our business strategy are as follows:
Customers and Clients: These are the company's key assets and their
satisfaction is the indicator of our success. By constantly analyzing their needs
we are able to continue refining our business model to market requirements
and maintain a high level of financial sustainability.
Global and Local Communication: We interact with local and international
markets to understand where we can increase best practice and deliver
better service. By analyzing global business practice and applying it to our
local market we are able to bring the most efficient telecoms service to the
UAE.
At the heart of our core business strategy is 'precision'. That means precision in
communication, negotiation, risk assessment, market evaluation, expansion,
budgeting and the management of customer service. We rely on the most
advanced administrative and technical tools available to ensure we
maximize the potential of our business model. We employ the talents of those
who are capable of moving the company forward with innovation and
creative vision. Our ultimate goal is customer satisfaction. By satisfying the
customer we achieve customer loyalty and vital repeat business. Loyalty also
breeds popularity, which enables us to increase our market share
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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10. HiPHONE TELECOM Expansion Plan
HiPHONE TELECOM has achieved quite a cornucopia of
milestone over just a few years, a highlight would be:
achieving an explosion in number of outlets totaling 22, the
pinnacle of these is 2 stores in the most prestigious malls in
the UAE. HiPHONE TELECOM was bestowed the honor of
being awarded the best retailer of the year. iSAFE and
Maestro has been launched as a brand name, this
would enhance the market penetration as it paves the
way to expand in both outlets and accessories of it's
own brand into the whole of GCC.
11. HiPHONE TELECOM Achievements
v HiPHONE TELECOM has won the SME's Best
Awards For YOUNG BUSINESS LEADERS as THE
BEST RETAILER OF the year in UAE'
v Dubai SME 100 (for the year 2012) Rank #51
v Dubai SME 100 (for the year 2013) Rank #24
v Arabia Fast Growth 500 + Turkey
v In 2006, HiPHONE Telecom were awarded second place at the
Techmart Awards for Nokia
Accessory Display, and in 2003
were awarded a certificate of
appreciation by Zayed University for
their efforts in organizing the first
UAE Products exhibition.
v ISO 9001 2008
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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12. HiPHONE TELECOM Shop
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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13. HiPHONE TELECOM Branch Locations
DUBAI, UAE
v Mall of the Emirates – Ground Floor v The Dubai Mall – Ground Level v The Dubai Mall – Level Two v The Dubai Mall – Reel Cinemas L2M v Mirdif City Centre – Level One v Deira City Centre – Level One v Deira City Centre – Mezzanine Level v Dubai Marina Mall – 1st Level v Dubai Outlet Mall – 1st Level v Business Village Deira – Ground Floor v Al Baraha
Sharjah, UAE
v Sharjah City Centre – Level One v Sharjah Mega Mall – Ground Floor
Ajman, UAE
v Ajman City Centre – Level One
Umm Al Quwain, UAE
v Umm Al Quwain Shop – King Faisal road
Abu Dhabi, UAE
v Dalma Mall – Level One v Dalma Mall – Ground floor v Abu Dhabi Mall – Level Two v Marina Mall – Level One
Fujairah, UAE
v Fujairah City Centre – Level One
Ras Al Khaimah, UAE
v Manar Mall – Ground Level
Al Ain, UAE
v Al Ain Mall – Ground Level
HiPHONE TELECOM Company Profile (C) Copyright 2014 All Rights Reserved
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BUSINESS VILLAGE BLOCK B OFFICE # 510 & 512
Tel. + 9714 29 46664
Fax. + 9714 29 46660
P.O.Box: 80890 Dubai, UAE
Email: [email protected]
Web: www.hiphonetelecom.com