HP workstation Diagnostic Wizard V2.pdf

HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 | Author: Nicholas Allen Rev: V2

HP Computer Diagnostic WizardTo start, please select the appropriate HP model number:

1. HP xw8000 2. HP xw8200 3. HP xw8400 4. HP xw8600 5. HP xw9300 6. HP Z400

Click Here for helping identifying the HP model number via the OS.

The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.


Identify HP Workstation Model Number via Command-Line• Open a terminal window, login as root.

Type dmidecode | grep xw to view the HP workstation model number (ex: xw8400).



xw8000 WorkstationPlease select:

1. Bios Beep Codes 2. POST Codes 3. Power Supply Diagnostics 4. HP Insight Diagnostic CD 5. Detecting Hardware Components & Partitions via the OS 6. Detecting Hard Drives via the BIOS 7. Linux-Based Hard Drive Diagnostic 8. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs



Bios Beep Codes for the xw8000 Workstation

When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the system e-buzzer will emit audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error. The sequence may start with a modem-like sound lasting about three seconds, followed by a number of clear beeps, or the e-buzzer may simple emit clear beeps.

The e-buzzer detects the following errors:

Beeps Component Error Solution

0 N/A No problem or power button stuck Dislodge the power button and allow the system to boot properly

0 N/ANo LED system OFF or possible power supply or system board failure (flashing red) Replace the computer

1 ProcessorProcessor absent, not connected or socket not closed Replace the computer

2 Power SupplyPower supply is in protected mode or system is hung in an undetermined on/off state Follow power supply built in self test. Possible power supply error. Replace PS

3 Memory Memory error Check DIMM type, placement, & seating - Replace memory.4 Video card Graphics card problem Check graphics card seating & fan - Replace GC5 PCI cards PCI card initialization problem Check all PCI cards and its seating. Replace defective PCI card.6 BIOS Corrupted BIOS Recover the BIOS using BIOS recovery floppy7 System Board Possible system board Replace the computer



Detecting Hardware Components & Partitions via the OS - (1/3)To view all hardware detected by the OS:

• Open a terminal window, login as root.

• Type ../usr/local/bin/lhinv to view system hardware summary.

Not Actual Screenshot, example only

Continue to NEXT PAGE for detecting Hard Drives via the OS…



Detecting Hardware Components & Partitions via the OS - (2/3)

To view all Hard Drives detected by the OS:


• Type fdisk –l to view hard drive(s) summary.




Continue to NEXT PAGE for viewing partition information via the OS…Detecting Hardware Components & Partitions via the OS - (3/3)

To view all partitions detected by the OS:


• Type df -k to view the partition summary.




Detecting Hard Drives via the BIOS for the xw8000 Workstation

To view all Hard Drives detected by the BIOS:

• Enter the BIOS, select Boot Device Priority, then select Hard Drive:

Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drive’s physical location



Smartctl: Linux-Based Hard Drive Diagnostic for the xw8000

• Open a terminal window, login as root.• To view the Smart Health and Drive temperature, type smartctl –a /dev/sda (/dev/sdb for HDD #2,

and /dev/sdc for HDD #3):• ENSURE SMART Health Status is “OK” and Current Drive Temperature < Drive Trip Temperature.

Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drive’s physical location



Fan and Temperature Sensors for the xw8000

• Open a terminal window, login as root.• Load the sensor module by executing “modprobe lm85” (if the OS returns “Fatal: Module … not found”, the OS does not contain the driver and will not allow the user to run the sensors utility).

• Execute “sensors” to view the fan and temperature values for the loaded sensor(s)


Legend for Fan Speeds

fan1 = CPU 1fan2 = N/Afan3 = Rear Case Fanfan4 = CPU2

Legend for Temps

temp1 = CPU 1temp2 = Ambient Casetemp3 = CPU2

Typical Idle Temps

For Room Temp of 72F/22C

CPU1 (Idle) = 35-40CCPU2 (Idle) = 35-40C

Max Temp (100% Load)

CPU1 = 70CCPU2 = 70C


POST Codes for the xw8000 Workstation – (1/3)

POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:

-Keyboard-Memory modules-Diskette drives-All SATA, IDE, and SCSI mass storage devices-Processors-Controllers

• Error 0010: The PC configuration has been lost, cleared, corrupted or has not been initialized. When the PC remains unplugged for a long period of time, the battery that provides the current to keep the CMOS memory powered may become discharged.

1. Check that the battery is properly inserted.

2. If necessary, replace the battery as described in your User's Guide.

3. Run the Setup program to re-configure your PC.

• Error 0011: When the PC remains unplugged for a long period of time, the battery that provides the current to keep the PC date and time may become discharged.

1. Check that the battery is properly inserted.

2. If necessary, replace the battery as described in your User's Guide.

3. Set time and date from the Setup program or from your operating system.




• Error 0012: The PC configuration has been cleared or has not been initialized.

— Run the Setup program to re-configure your PC.

• Error 0031: The microcode update for your processor was not found in the system BIOS. The microcode update corrects some errata inside the processor. When it is not loaded, the processor may function incorrectly, potentially causing data loss or corruption. Your BIOS version is probably too old and does not contain the microcode update suitable for your processor.

— Download and install the latest BIOS from www.hp.com/go/bizsupport

• Error 0100: A key on the keyboard has been pressed during the PC power-on self-test.

1. Ensure that nothing was put on the keyboard during boot process, and that a key was not accidentally pressed down.

2. If the error persists, your keyboard may need to be replaced. Contact your service representative.• Error 0101: The keyboard has reported an error during its self-test.

1. Restart your PC.

2. If the error persists, your keyboard may need to be replaced. Contact your service representative.

• Error 0102: The system board self-test has detected a general failure on the integrated keyboard controller.

— Your system board may need to be replaced. Contact your service representative.

• Error 0103: The keyboard is not connected.

1. Check that the keyboard connector is firmly connected.

2. If the problem persists, your keyboard cable may be damaged or your keyboard may need to be replaced. Contact your service representative.


http://www.hp.com/go/bizsupport



• Error 0105: The mouse has reported an error during its self-test.

1. Clean the mouse and its moving ball as described in “Keyboard or Mouse Doesn’tWork” on page 88.

2. If the problem persists, your mouse may need to be replaced. Contact your service representative.

• Error 0106: The mouse is not responding.

1. Check that the mouse connector is firmly connected.

2. If the problem persists, your mouse may need to be replaced. Contact your service representative.

• Error 0108: The system configuration has detected that the mouse and keyboard connections are inverted.

1. Turn of the system.

2. Swap the mouse and keyboard connections.



Logical to Physical Hard Drive Mapping for the xw8000Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the

Linux OS, in order to identify the disk physically, we have provided a logical to physical mapping below:

TIP: If a third drive exists, continue the naming convention upwards, therefore the TOP drive's BIOS label would be ID02 and the OS label /dev/sdc/.


BIOS Hard Drive label:

ID01

ID00

Linux OS Hard Drive label:

/dev/sdb

/dev/sda


Memory Installation: Valid Slot Configuration for the xw8000




1. Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs



Bios Beep Codes for the xw8200-xw9300, Z400 Workstation

When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the system e-buzzer will emit audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error. The sequence may start with a modem-like sound lasting about three seconds, followed by a number of clear beeps, or the e-buzzer may simple emit clear beeps.

The e-buzzer detects the following errors:

Beeps Component Error Solution

0 N/A No problem or power button stuck Dislodge the power button and allow the system to boot properly

0 N/ANo LED system OFF or possible power supply or system board failure (flashing red) Replace the computer

2 N/A Thermal Shutdown Check all fans & intakes/exhausts clear3 Processor Check CPU seating Replace computer4 Power supply Power supply error Check green BIST LED Per Note 35 Memory Memory error Check DIMM type, placement, & seating - Replace memory.6 Video card Graphics card problem Check graphics card seating & fan - Replace GC

7,8,9 System Board Possible system board Replace the computer





• To view the Smart Health and Drive temperature, type smartctl –a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3):

• ENSURE SMART Health Status is “OK” and Current Drive Temperature < Drive Trip Temperature.





• Open a terminal window, login as root.• Load the sensor module by executing “modprobe smsc47b397” (if the OS returns “Fatal: Module … not found”, the OS does not contain the driver and will not allow the user to run the sensors utility).




fan1 = CPU 2fan2 = N/Afan3 = Rear Case Fanfan4 = CPU 1

Legend for Temps

temp1 = CPU 1temp2 = CPU 2temp3 = Ambient Casetemp4 = N/A

Typical Idle Temps


CPU1 (Idle) = 50-55CCPU2 (Idle) = 50-55C


CPU1 = 80CCPU2 = 80C




• Enter the BIOS, select Storage, then select Controller Order:








ID02

ID01

ID00


/dev/sdc

/dev/sdb

/dev/sda









LED Codes for the xw8200-xw9300, Z400 Workstation

Color State Cause and Troubleshootingo None None System does not power on

Press power button. If HDD LED = GREEN, then:1. Remove expansion cards one at a time.2. Replace the system board.

ORPress power button. If HDD LED does not illuminate, then:

1. Check that the unit is plugged into a working AC outlet.2. Open access panel and check that the power button harness is properly

connected to the in-line front panel I/O device assembly connector.3. Check that the power supply cables are properly connected to the system board.4. Check the power supply functionality.

a. Disconnect AC power.b. Remove all internal power supply cables from the system board.c. Plug in AC power.

i. If the power supply fan spins and the BIST LED lights, then the power supply is good. Replace the system board.

ii. If the power supply fan does not spin or the BIST LED does not light, replace the power supply

• RedBlinks RED 2 times, once persecond, then 2 second pause,2 Beeps

Thermal Shutdown:1. Ensure the workstation air vents are not blocked and cooling fan is running.2. Open hood, press power button, and see if processor fan spins. If not spinning,

ensure fan cable is plugged into the system board. Ensure fan is fully/properly seated.

3. If fan is plugged in and seated but not spinning, then replace processor fan.4. Reseat CPU heatsink and verify fan assembly properly attached




CPU not installed:1. Install CPU.2. Reseat CPU


Power supply failure.1. Open the access panel and ensure the following connections are secure on the

system board: 24–pin main power (all systems) 4–pin CPU (xw4000 series) 8–pin CPU (xw6000/xw8000/xw9000 series) 4–pin memory (xw8000/xw9000 series)

2. Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails. Replace the device causing the failure. Continue adding devices to ensure all are functioning properly.

3. Verify power supply functionality.a. Disconnect AC power.b. Remove all internal power supply cables from the system board.c. Plug in AC power.

4. If the power supply fan spins and the BIST* LED lights, then the power supply is good. Replace the system board.

5. If the power supply fan does not spin or the BIST* LED does not light, replace the power supply.


Pre-video memory error.1. Reseat memory modules.2. Replace memory modules one at a time to find the faulty module.3. Replace third-party modules with HP memory.4. Replace system board


Pre-video graphics card error.1. For systems with integrated graphics, replace system board.2. For systems with graphic cards,3. Reseat the graphics card. Power on the system.4. Replace the graphics card.



5. Replace the system board.


System board failure (ROM detected failure before video).Replace system board


Invalid ROM based on bad checksum.1. Clear CMOS.2. Upgrade the ROM using a ROMPaq diskette, CD, diskette, or USB removable device

(e.g., HP Drive Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals.

3. Replace system board.


System powers on but is unable to boot.1. Replace the system board.2. Replace the processor





• Enter the BIOS, select Storage, then select Boot Order:












• Open a terminal window, login as root.• Load the sensor module by executing “modprobe smsc47b397” (if the OS returns “Fatal: Module … not found”, the OS does not contain the driver and will not allow the user to run the sensors utility).




fan1 = N/Afan2 = Memory Fanfan3 = Rear Case Fanfan4 = CPU Fan

Legend for Temps

temp1 = CPUtemp2 = N/Atemp3 = CPUtemp4 = Ambient

Typical Idle Temps


CPU (Idle) = 35-40C


CPU = 69C


Troubleshooting Using Error Logs – (1/2)


[return][return]

Open a terminal window

Switch to root account by typing su - root provide password

Navigate to /var/log directory location of message(s) file type: cd /var/log [return] Invoke gedit editor to view message log file contents gedit messages [return]

Use tool bar as desired to search for keywords (see next page for a list of keywords)


Troubleshooting Using Error Logs - (2/2)

TIP: To map the OS Hard Drive name (ex: /dev/sda) to the Hard Drive’s physical location reference “LOGICAL to Physical Hard Drive Mapping” from the main menu.


• Searching for Key Words Using gedit

• Use Key Word to Locate Hardware Components – Identify any errors

• Based on Hardware FRU listed in Service Manual FRU Description Key WordGigabit PCI Card eth0 Internal NIC* eth1Graphics Card NVIDIAMemory Module MemoryDisk Drive(s) SEAGATE/FUJITSUDVD Unit DVD3.5” Floppy FloppyKeyboard USB KeyboardMouse USB Mouse






ID02

ID01

ID00


/dev/sdc

/dev/sdb

/dev/sda






1. Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs



Power Supply Diagnostics for HP Workstations – (1/3)











• Enter the BIOS, select Storage, then Device Configuration, then Hard Drive:















ID02

ID01

ID00


/dev/sdc

/dev/sdb

/dev/sda





POST Codes for xw8200-xw9300, Z400 Workstation – (1/16)POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible

and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly:

-Keyboard-Memory modules-Diskette drives-All SATA, IDE, and SCSI mass storage devices-Processors-Controllers

Screen Message Probable Cause Step Recommended Action101—Option ROM Error System ROM checksum. 1 Verify the correct ROM. 2 Flash the ROM if needed. 3 If an expansion card was recently added, remove it and see if the problem remains.

4 Clear CMOS. 5 If the message disappears, there might be a problem with the expansion card. 6 Replace the system board. 102—System Board Failure DMA, timers, etc. 1 Clear CMOS. 2 Remove expansion boards. 3 Replace the system board. 103—System Board Failure DMA, timers, etc. 1 Clear CMOS. 2 Remove expansion boards. 3 Replace the system board.



POST Codes for xw8200-xw9300, Z400 Workstation – (2/16)Screen Message Probable Cause Step Recommended Action 110—Out of Memory for Option ROMs Option ROM for a device was unable to run due to memory

constraints.1 Run Computer Setup and enable the ACPO/USB Buffers at Top of Memory under the

Advanced>Power- On option.

150—SafePost Active A PCI expansion card is not responding. 1 Restart the workstation. 2 Disable SafePost. 3 If the expansion card does not respond, replace the card. 162—System Options Not Set Configuration incorrect. RTC battery might need to be

replaced.1 Run Computer Setup (F10 Setup).

2 Set the date and time under Control Panel or in F10 Setup depending on the operating system

3 If the problem persists, replace the RTC battery. 163—Time and Date Not Set Invalid time or date in configuration memory. RTC (real-

time clock) battery might need to be replaced. CMOS jumper might not be properly installed.

1 Set the date and time under Control Panel or in F10 Setup depending on the operating system.

2 If the problem persists, replace the RTC battery. 164—Memory Size Error Memory configuration is incorrect. 1 Run Computer Setup (F10 Setup) or Windows utilities. 2 Be sure memory module(s) (if any) are installed properly. 3 If third-party memory has been added, test using HP-only memory. 4 Verify proper memory module type. 183—Invalid Processor Jumper Setting. System board jumper improperly set. 1 Reset system board jumpers to match processor and bus speeds (select models).

201—Memory Error RAM failure. 1 Run Computer Setup (F10 Setup) or Windows utilities. 2 Be sure that memory and continuity modules are installed correctly. 3 Verify proper memory module type. 4 Remove and replace memory module(s) one at a time to isolate faulty module. 5 Replace the faulty memory module(s). 6 If error persists after replacing memory modules, replace the system board. 202—Memory Type Mismatch Memory modules do not match each other. 1 Replace memory modules with matched sets.



POST Codes for xw8200-xw9300, Z400 Workstation – (3/16)Screen Message Probable Cause Step Recommended Action 203—Memory module failed self-test and failing rank was disabled

Defective memory module. 1 Replace the memory module.

204—Memory loaded incorrectly Improper module load. 1 Reseat the memory module correctly. 205—Memory high temperature detected Insufficient memory module cooling. 1 Verify that a memory module cooling fan is installed and operating.

206—Memory setup invalid Memory configured incorrectly. 1 Reconfigure the memory modules in the proper slots. 207–Incompatible memory modules detected. (xw8400, xw8600 & Z400)

Incompatible memory module(s) detected. 1 Verify proper memory module type.

2 Try another memory socket. 3 Replace memory module if problem persists.207—ECC Corrected Single Bit Errors in Memory Socket(s) y,y (xw8200 & xw9300)

Single Bit ECC error. 1 Verify proper memory module type.

2 Try another memory socket. 3 Replace memory module if problem persists. 208—Two-DIMM configurations use slots one and five

DIMMs are loaded in incorrect slots for a two-DIMM configuration.

1 Verify that the two DIMMs are installed in slots one and five only.

209—Incompatible memory (FBDs) detected

Incorrect memory module type in use. 1 Verify that the memory modules are compatible with workstation requirements.

210—Mismatched memory(AMBs) detected

Different memory module types are matched. 1 Verify that compatible memory module types are used in matched pairs.

211—Memory warning condition detected Improper or defective memory module. 1 Replace the memory module.

212—Failed Processor Processor has failed to initialize. 1 Reseat the processor in its socket. 2 If the processor does not respond, replace it.



POST Codes for xw8200-xw9300, Z400 Workstation – (4/16)Screen Message Probable Cause Step Recommended Action 213–Incompatible ECC Memory Module in memory Socket(s). (xw8400)

The memory modules in the system are either not all ECC, or not all non- ECC. This could also be caused because the DIMM is missing critical SPD information.

1 Verify that all memory modules are ECC or non- ECC.

2 Replace memory module if problem persists.213—Incompatible memory Module in memory Socket(s) X,X, X (xw8200, xw8600, xw9300 & Z400)

A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

1 Verify proper memory module type.

2 Try another memory socket. 3 Replace memory with a module conforming to the SPD standard. 214—DIMM Configuration Warning DIMMs not installed correctly (not paired correctly). 1 Refer to “Memory” on page 76 for the correct memory configurations and reseat the

DIMMs accordingly.

215—Memory Mismatch Warning There are one or more mismatched pairs of DIMMs

between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B.

1 Refer to “Memory” on page 76 for the correct memory configurations and reseat the DIMMs accordingly.

216—Memory Size Exceeds Maximum Supported

The amount of memory installed exceeds that supported by the hardware.

1 Verify how much memory your system can support.

2 Remove the excessive memory. 219—ECC Memory Module Detected. ECC modules not supported on this platform. 1 Remove the EDD module. 301—Keyboard Error Keyboard failure. 1 Reconnect keyboard with workstation turned off. 2 Check connector for bent or missing pins. 3 Be sure that none of the keys are pressed. 4 Replace keyboard. 303—Keyboard Controller Error I/O board keyboard controller. 1 Reconnect keyboard with workstation turned off. 2 Replace the system board.



POST Codes for xw8200-xw9300, Z400 Workstation – (5/16)Screen Message Probable Cause Step Recommended Action 304—Keyboard or System Unit Error Keyboard failure. 1 Reconnect the keyboard with workstation turned off. 2 Be sure that none of the keys are pressed. 3 Replace keyboard. 4 Replace system board. 401—Parallel Port 1 Address Assignment Conflict

IRQ address conflicts with another device. 1 Reset the IRQ.

402—Parallel Port 2 Address Assignment Conflict


403—Parallel Port 3 Address Assignment Conflict


404—Parallel Port Address Conflict Detected

Both external and internal ports are assigned to parallel port X.

1 Remove any parallel expansion cards.

2 Clear CMOS. 3 Reconfigure card resources and run Computer Setup (F10 Setup). 410—Audio Interrupt Conflict IRQ address conflicts with another device. 1 Reset the IRQ. 411—Network Interface Card Interrupt Conflict


501—Display Adapter Failure Graphics display controller. 1 Reseat the graphics card (if applicable). 2 Clear CMOS. 3 Verify that the monitor is attached and turned on. 4 Replace the graphics controller. 510—Splash Screen image corrupted Splash Screen image has errors. 1 Install latest version of ROMPaq to restore image.



POST Codes for xw8200-xw9300, Z400 Workstation – (6/16)Screen Message Probable Cause Step Recommended Action 511—CPU, CPUA, or CPUB Fan not detected

Fan is not connected or might have malfunctioned. 1 Reseat fan cable.

2 Reseat the fan. 3 Replace the fan. 512—Chassis, rear chassis, or front chassis fan not detected

Fan is not connected, might have malfunctioned. 1 Reseat chassis, rear chassis, or front chassis fan cable.

2 Reseat chassis, rear chassis, or front chassis fan. 3 Replace chassis, rear chassis, or front chassis fan. 513—Memory fan not detected (xw8200-xw9300)

Missing or disconnected memory fan. 1 Ensure the fan is installed.

513—Front Chasis fan not detected (Z400)

Front fan missing, disconnected, or defective. 2 Ensure proper fan connections.

514—CPU or Chassis Fan not detected (xw8200-xw9300)

CPU fan is not connected or might have malfunctioned. 1 Reseat CPU, memory or chassis fan.

514—Memory fan not detected (Z400) Memory fan missing, disconnected, or defective. 2 Replace CPU, memory or chassis fan.515—CPU Overtemp ocurrred Insufficient processor cooling or processor defect. 1 If necessary, add a heatsink to the processor and ensure proper operation. 2 Replace the processor. 516—PCI fan not detected (xw8200-xw9300)

Missing PCI fan or disconnected fan cable. 1 Add a PCI or Chipset fan if necessary.

516—Chipset fan not detected (Z400) Chipset fan missing, disconnected, or defective. 2 Verify proper PCI or Chipset fan cable connection and operation. 517—Low power CPU heatsink(s) detected for high power CPUs

Inadequate heatsink is installed. 1 Replace the low power heatsink with a high power heatsink.

518—Power supply wattage insufficient for hardware configuration

Workstation configuration requires more power than the power supply can provide.

1 Reduce the workstation power consumption.

2 Replace the power supply with a high outputpower supply.



POST Codes for xw8200-xw9300, Z400 Workstation – (7/16)Screen Message Probable Cause Step Recommended Action 601—Diskette Controller Error Diskette controller circuitry or diskette drive circuitry

incorrect.1 Run Computer Setup (F10 Setup).

2 Check and replace cables. 3 Clear CMOS. 4 Replace diskette drive. 5 Replace the system board. 605—Diskette Drive Type Error Mismatch in drive type. 1 Run Computer Setup (F10 Setup). 2 Disconnect any other diskette controller devices (tape drives). 3 Clear CMOS. 610—External Storage Device Failure External tape drive not connected. 1 Reinstall tape drive or press F1 and allow system to reconfigure without the drive.

611—Primary Diskette Port Address Assignment Conflict

Configuration error. 1 Run Computer Setup (F10 Setup).

2 Remove expansion cards. 3 Clear CMOS. 912—Computer Cover Has Been Removed Since Last System Start Up

1 No action required.

914—Hood Lock Coil is not Connected Hood lock mechanism is missing or not connected. 1 Reconnect or replace hood locking mechanism. 2 Reseat or replace hood locking mechanism cable. 915–Fan Power from Power Supply Not Connected.

The fan power cable is not connected, or the power supply is bad.

1 Verify that all power supply cables are connected.

2 Replace the power supply. 916—Power Button Not Connected The power button is not connected. 1 Connect power button. 917—Front Audio Not Connected The front audio cable is not connected. 1 Connect front audio cable.



POST Codes for xw8200-xw9300, Z400 Workstation – (8/16)Screen Message Probable Cause Step Recommended Action 918—Front USB Not Connected Front USB is not connected. 1 Connect front USB cable. 919—Multi-Bay Riser Not Connected Multi-Bay riser is not connected. 1 Connect Multi-Bay riser. 920—Fan Command 2 Pin Connector from Power Supply Not Connected (xw8200-xw9300)

The 2-pin fan connector from the power supply is not connected.

1 Connect 2-pin fan connector.

920—Fatal error on QPI link X (Z400) Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message.

1 System board problem; contact HP Support.

921—Fatal error on QPI Protocol link X (Z400)

Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following the error message.

1 Potential system board problem; contact HP Support.

921—Device in PCI Express Slot failed to initialize (xw8200-xw9300)

Missing, improperly seated, or defective card. 1 Verify that the card is installed.

2 Reseat the card. 3 Replace the card. 922—Fatal error in slot # Fatal error occurred in the designated slot. 1 Move the card to a different slot. If the problem persists, replace the card. 923—Fatal error on ESI port 0 (Z400) A fatal error occurred on ESI port 0. 1 Verify that the ESI port device is connected and working properly.923—Non fatal uncorrectable PCI error in slot # (xw8200-xw9300)

A PCI or PCIe nonfatal error occurred for the card in the designated slot.

1 Move the card to a different slot. If the problem persists, replace the card.

924—Non fatal correctable PCI error (xw8200-xw9300)

A PCI or PCIe nonfatal error occurred for the card in the designated slot.

1 Contact HP support.

924—Fatal error on IOH core X (Z400) Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following.


925—Non fatal uncorrectable ESI error (xw8200-xw9300)

Nonfatal, uncorrectable ESI error on slot # occurred. 1 Contact HP support.

925—Fatal error on IOH miscellaneous (Z400)

Fatal miscellaneous error detected on IOH core x, where x is 0 or 1.




POST Codes for xw8200-xw9300, Z400 Workstation – (9/16)Screen Message Probable Cause Step Recommended Action

926—Fatal error on IOH Vtd (Z400) Fatal error detected in the Intel Virtualization Technology. 1 Potential system board problem; contact HP Support.926—Non fatal correctable ESI error (xw8200-xw9300)

Nonfatal, correctable ESI error on slot # occurred. 1 Contact HP support.

927—Fatal error on DIMM in slot CPU X DIMM Y (Z400)

Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 - 6), as labeled on the system board.

1 Replace the DIMM in the identified slot.

927—Non fatal FSB error (xw8200-xw9300)

Nonfatal FSB error on FSB # occurred. 1 Contact HP support.

928—Fatal machine check detected on CPU X (Z400)

1 Contact HP support.

928—Non fatal uncorrectable FBD error(xw8200-xw9300)

Nonfatal, uncorrectable FBD error on DIMM # occurred. 1 Contact HP support.

929–Non fatal correctable FBD error Nonfatal, correctable FBD error on (DIMM is identified). 1 Contact HP support. 930–Non fatal internal Northbridge error Nonfatal, Internal Northbridge error. 1 Contact HP support. 931–Northbound CRC error on non-redundant retry

CRC error occurred. This could be due to a faulty system board, memory, or BIOS issue.

1 Try replacing or reseating DIMMs first, then system board.

932–Alert on non-redundant retry Alert present on retry. 1 Try replacing or reseating DIMMs first, then system board. 940—Extended ROM signature not found The signature at the start of the ROM flash is missing. Your

firmware (BIOS) is incomplete.1 Run ROMPaq again.

945-FBD northbound CRC error 1 Try replacing or reseating DIMMs first, then system board. 946-Correctable patrol data ECC error Bad DIMM or improperly installed DIMM 1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem

persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.



POST Codes for xw8200-xw9300, Z400 Workstation – (10/16)Screen Message Probable Cause Step Recommended Action

949-Correctable non-mirrored demand data ECC error

Bad DIMM or improperly installed DIMM 1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

950-Redundant retry FBD northbound CRC error

1 Try replacing or reseating DIMMs first, then system board.

953-Non-aliased uncorrectable patrol data ECC error

Double bit ECC error due to bad DIMM or improperly installed DIMM

1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.

956-Non-aliased uncorrectable non-mirrored demand data ECC error

Bad DIMM or improperly installed DIMM 1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the issue is resolved.

960—CPU Overtemp occurred The ambient temperature could exceed operating limits

(maximum=95°F), or there are obstructions to airflow, including dust build up.

1 Be sure you are not operating the system in an environment that exceeds 95°F.

2 Disconnect power and open the access panel. 3 Check that cables are not blocking CPU heatsink fans or front fan, if installed. 4 Check that there is not excessive dust on major components. 5 If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry

has failed on the processors or on the system board. You must replace the processors and/or the system board.

961-Uncorrectable data ECC on replay error

Bad DIMM or improperly installed DIMM 1 Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.



POST Codes for xw8200-xw9300, Z400 Workstation – (11/16)Screen Message Probable Cause Step Recommended Action 1151—Serial Port 1 Address Conflict Detected

Both external and internal serial ports are assigned to COM1.

1 Remove any Comm port expansion cards.

2 Clear CMOS. 3 Reconfigure card resources and run Computer Setup (F10 Setup). Run Computer

Setup or Windows utilities.

1152—Serial Port 2 Address Conflict Detected

Both external and internal serial ports are assigned to COM2.




1155—Serial Port Address Conflict Detected

Both external and internal serial ports are assigned to same IRQ.




1201—System Audio Address Conflict Detected

Device IRQ address conflicts with another device. 1 Reset the IRQ.

1202—MIDI Port Address Conflict Detected

Device IRQ address conflicts with another device. 1 Reset the IRQ.

1203—Game Port Address Conflict Detected

Device IRQ address conflicts with another device. 1 Reset the IRQ

1720 SMART Hard Drive Detect Imminent Failure

Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.)

1 Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.

2 Apply firmware patch if applicable (see http://www.hp.com/support). 3 Back up contents and replace hard drive.



POST Codes for xw8200-xw9300, Z400 Workstation – (12/16)Screen Message Probable Cause Step Recommended Action 1721—SMART SCSI Hard Drive detects imminent failure

Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.)

1 Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.

2 Apply firmware patch if applicable (see http://www.hp.com/support). 3 Back up contents and replace hard drive. 1780—Disk 0 Failure The drive is not installed correctly or has failed. 1 Make sure that any jumpers are set correctly, and that power and drive cables are

connected, both to the drive and the system board.

2 Verify that the cables are the correct cables for your computer model. 3 If this message persists, you may need service for your workstation. 1781—Disk 1 Failure The drive is not installed correctly or has failed. 1 Make sure that any jumpers are set correctly, and that power and drive cables are

connected, both to the drive and the system board. 2 Verify that the cables are the correct cables for your computer model. 3 If this message persists, you may need service for your workstation. 1782—Disk Controller Failure Hard drive circuitry error. 1 Run Computer Setup (F10 Setup). 2 Clear CMOS. 3 Check cable seating/jumper settings. 4 Run hard drive diagnostics. 5 Disconnect additional drives. 6 Run the Drive Protection System test if available. 7 Check http://www.hp.com\support\ techpubs\customer_advisories for possible

changes when using Windows NT 4.0 Service Pack 4.

8 Replace the hard drive. 9 Replace the system board. 1783—Fixed Disk 0/1 locked Hard disk drive failure. 1 Diagnose the hard drive, and replace it if necessary. 1784–Disk 1 Failure The drive is not installed correctly or has failed. 1 Be sure that power and drive cables are connected to the drive and to the system

board. 2 Verify that the cables are the correct cables for your computer model. 3 If this message persists, you might need service for your workstation.


http://www.hp.com/

http://www.hp.com/


POST Codes for xw8200-xw9300, Z400 Workstation – (13/16)Screen Message Probable Cause Step Recommended Action 1785—Multibay incorrectly installed No other IDE device may be attached to the same IDE

controller.1 Attach the Multibay as device 0 on the secondary IDE

controller.

1790—Disk 0 Error The drive is not installed correctly or has failed. 1 Make sure that any jumpers are set correctly, and that power and drive cables are

connected, both to the drive and the system board. 2 Verify that the cables are the correct cables for your computer model. 3 If this message persists, you may need service for your workstation. 1791—Disk 1 Error The drive is not installed correctly or has failed. 1 Make sure that any jumpers are set correctly, and that power and drive cables are

connected, both to the drive and the system board.

2 Verify that the cables are the correct cables for your computer model. 3 If this message persists, you may need service for your workstation. 1792—Secondary Disk Controller Failure Hard drive circuitry error. 1 Run Computer Setup (F10 Setup).

2 Clear CMOS. 3 Check cable seating/jumper settings. 4 Run hard drive diagnostics. 5 Disconnect additional drives. 6 Run the Drive Protection System test if available. 7 Replace the hard drive. 1793—Secondary Controller or Disk Failure

Hard drive circuitry error. 1 Run Computer Setup (F10 Setup).

2 Clear CMOS. 3 Check cable seating/jumper settings. 4 Run hard drive diagnostics. 5 Disconnect additional drives. 6 Run the Drive Protection System test if available. 7 Replace the hard drive.



POST Codes for xw8200-xw9300, Z400 Workstation – (14/16)Screen Message Probable Cause Step Recommended Action 1794—Inaccessible devices attached to primary IDE controller or SATA 1 and/or SATA 3

Devices attached to the primary IDE controller are inaccessible while the SATA controller is set to “Replace Primary IDE Controller” in Setup.

1 Run Computer Setup (F10 Setup).

2 Select Storage > Storage Options and set SATA controller to Add as Separate Controller.

1796—SATA Cabling Error Missing or improperly attached cable. 1 Verify that a cable is attached. Reattach the cable. 1797—SATA Drivelock is not supported in RAID mode

SATA Drivelock is not supported in RAID mode. 1 Disable RAID mode, or disable SATA drivelock..

1800—Temperature Alert Internal temperature exceeds specification. 1 Check that workstation air vents are not blocked and cooling fan is running. 2 Verify processor speed selection 3 Replace the processor. 4 Replace the system board. 1801—Microcode Patch Error Processor not supported by ROM BIOS. 1 Upgrade BIOS to proper version. 1802—Processor Not Supported The system board does not support the processor. 1 Replace the processor with a compatible one. 1803-BIOS Update Needed for Processor This BIOS revision does not support the installed

processor.1 Install the latest BIOS located at www.hp.com.

1804—A processor feature and the memory configuration are incompatible

A processor feature is incompatible with the memory configuration.

1 Restore the previous memory configuration.

1998—Master Boot Record has been lost The previously saved copy of the MBR has been corrupted. 1 Run Computer Setup and save the MBR of the current bootable disk.



POST Codes for xw8200-xw9300, Z400 Workstation – (15/16)Screen Message Probable Cause Step Recommended Action 1998—Master Boot Record has been changed

The current MBR does not match the previously saved copy of the MBR.

1 Use extreme caution. The MBR might have been updated due to normal disk maintenance activities (disk manager, fdisk, or format). Replacing the previously saved MBR in such situations can cause data loss. If certain that the MBR change is unintentional and undesired (for example, due to a virus), run Computer Setup and restore the previously saved MBR copy. Otherwise, run Computer Setup and either disable MBR security or save the MBR of the current bootable disk.

Invalid Electronic Serial Number Electronic serial number has become corrupted. 1 Run Computer Setup. If Setup already has data in the field or will not allow the serial

number to be entered, download from http://www.hp.com and run SP5572.EXE (SNZERO.EXE).Run Computer Setup and try to enter serial number under Security, System ID, then save changes.

ECC Multiple Bit Error Detected in Memory Module

Chipset has detected more than one bad bit in a 64-bit quadword of the memory array.

1 Replace the memory module.

Parity Check 2 Parity RAM failure. 1 Run Computer Setup and Diagnostic utilities. ERROR: An unsupported processor is installed. System halted

Unsupported processor detected. 1 Replace the processor.

ERROR: A processor requiring too much power is installed. System halted

Unsupported processor detected. 1 Replace the processor.

ERROR: Mixing processors with different power requirements. This is not supported. System halted.

Mixed type processors detected. 1 Replace the processors with matched processors.

Invalid electronic serial number Incorrect serial number registered in the system. 1 Use the Computer Setup (F10) Utility to reset the serial number. Mixing processors with different power requirements. This is not supported. System halted.




POST Codes for xw8200-xw9300, Z400 Workstation – (16/16)Screen Message Probable Cause Step Recommended Action Mixing Two Different Processor Types MP and DP!!!


Network Server Mode Active and No Keyboard Attached

Keyboard not detected. 1 Verify that a functioning keyboard is attached to the workstation.

Processor initialization fails!!! Processor defective. 1 Replace the processor. The installed CPUs have different voltage requirements. This is not supported. System halted.

Mixed type processors detected. 1 Replace processors with matched processors.

Two processors do not have the same frequency operating ranges!!!

Mixed type processors detected. 1 Replace processors with matched processors.









• Enter the BIOS, select Storage, then select Controller Order:








ID00

ID01

ID00


/dev/sdc

/dev/sdb

/dev/sda













• Open a terminal window, login as root.• Load the sensor module by executing “modprobe k8temp” (if the OS returns “Fatal: Module … not found”, the OS does not contain the driver and will not allow the user to run the sensors utility).



Legend for Temps

First Displayed Temp = CPU 0

Second Displayed Temp = CPU 1

Typical Idle Temps


CPU (Idle) = 43C


CPU = 70C


Z400 WorkstationPlease select:

1. Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs



Detecting Hard Drives via the BIOS for the Z400 Workstation


• Enter the BIOS, select Storage, then select Boot Order:




Smartctl: Linux-Based Hard Drive Diagnostic for the Z400







Logical to Physical Hard Drive Mapping for the Z400Hard drives are referenced with ID numbers (ex: ID00) in the BIOS and as SDX (ex: /dev/sda) in the




ID01

ID00


/dev/sdb

/dev/sda


Memory Installation: Valid Slot Configuration for the Z400



A Word of Caution when using the HP Insight Diagnostic CD

Please use the HP Insight Diagnostic CD with caution. During a small-scale test it was found that the diagnostic passed 95% of failed components, and properly failed only 5% of these components. Therefore be aware that a failed component will likely pass the diagnostic tests.

However, if the diagnostic does in fact fail a component, proceed with confidence that the component has been correctly diagnosed and should be replaced.

An additional use for the diagnostic, is to provide a detailed snapshot of the hardware components detected within the system as seen below:


Documents

HP workstation Diagnostic Wizard V2.pdf