HP Operations Orchestration: A Maestro in your Data … · “HP OO is a general ITPA tool, and its use cases are broad reaching from monitoring tools, ... Eliminate manual clicks

© Copyright 2013 Vivit Worldwide

HP Operations Orchestration:

A Maestro in your Data Center

October 18, 2013


Brought to you by

Vivit Chapter India: New Delhi

Led by:

Naveen Chhabra

www.vivit-worldwide.org

http://www.vivit-worldwide.org/




Hosted & Presented by

Naveen Chhabra

Cloud Solutions Architect

HP Software

Manish Balooja

Director – Cloud & Automation

HP Software


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Are you ready for this?

The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East,” IDC research sponsored by EMC Corp., December 2012.

“2012 Internet Trends (Update),” Meeker, Mary, and Wu, Liang, Kleiner Perkins Caufield Byers, May 2012. 2013 Future of Cloud Computing survey, North Bridge

Venture Partners with GigaOM Research, June 19, 2013.

http://www.kpcb.com/insights/2012-internet-trends-update

http://www.businesswire.com/news/home/20130619005581/en/2013-Future-Cloud-Computing-Survey-Reveals-Business


It all adds up to ...

• Complexity of the infrastructure

• Cost of operations

Co

st

Complexity


More Complexity: IT Silos

Siloed operations management is time consuming

and is error prone

IT consumers and users

App Security Network Server Database Storage

IT teams and administrators

QA

Mobile Dev Test Enterprise user Partner user LOB user

Release

Infrastructure,

platforms,

services

●● ●●

Storage Physical/Virtual

servers Network Public/Managed

services

Platforms,

databases,

middleware

Many silos of

IT teams and

infrastructure

Many manual

handoffs

Too many point tools

and GUIs to interact

with


The increasing cost dimension

Spent on IT Management

IT management

as %age of

datacenter IT

operations costs

Source: Automation and Orchestration for Effective Datacenter Operations, IDC technology spotlight sponsored by HP, June

2013.


Simplify with Orchestration

Automate tasks

Orchestrate processes

2

1

IT consumers and users

App Security Network Server Database Storage

IT teams and administrators

Infrastructure,

platforms,

services

●● ●●

QA

Mobile Dev Test Enterprise user Partner user LOB user

Release

IT P

roc

es

s A

uto

ma

tion

& o

rch

es

tratio

n

• Eliminate manual handoffs

• Reduce errors

• Improve staff efficiency

• Bridge silos

• Reduce number of tools

Storage Physical/Virtual

servers Network

Public/Managed

services

Platforms,

databases,

middleware


What is Orchestration?

Orchestration is the coordination of the proper sequence of steps of processes based on best practices so automated IT operations and tasks are completed in the right order and with the desired outcome.


The HP Solution

“HP OO is a general ITPA tool, and its use

cases are broad reaching from monitoring

tools, service desk tools, virtualization

and cloud management.

Recent enhancements include RESTful

APIs for scaling and clustering, and an

online community for sharing workflows. HP

OO has broad adoption and continues to

show up on our client shortlists.”

Gartner: “Know the IT Process Automation Vendor Landscape

to Shortlist the Best Vendors for Your Organization” – August

2013


HP Leads the market – Star performer

InformationWeek: Report on IT Process Automation, October 2011

Gartner “Uses of IT Process Automation Tools: The

Changing Vendor Landscape” January 2012 Data Center

Conference survey placed HP Operations Orchestration as

the leading vendor chosen for ITPA.

InformationWeek: Bending the 80/20 Barrier: IT Automat ion Is Just the Star t, April 2011


Orchestration Use Cases


Self healing remediation

NSRI

Mean-Time-to-Repair reduced from 2-3 hours to

seconds.

Investment Bank

65% of alerts automatically remediated with

$5M annual savings

Products

HP Operations Orchestration

HP Operations Manager, HP SiteScope

HP IT Service Manager & non-HP ITSM

High cost - dependency

on senior experts to

remediate

Long “Mean Time to

find somebody and fix”

- Many IT silos and tools

Cannot keep up with

1000s of incidents/month

to resolve

CHALLENGES

Automate closed loop incident

processing and remediation

SOLUTION

Reclaim 1000s of hours of

Level 2/3 expert’s

productivity

Eliminate manual clicks and

repair or recover in seconds

Save $100K/week by

reducing high severity

alerts by 50-90%

VALUE

1. Capture

incident

3. Annotate

tickets

2. Triage

events

4. Orchestrate

flows


Delays

Typical incident management

without orchestration 68,000 raw

events

collected daily

Actionable

events

5000 Events

Tier 1 Operations

Manual Operations

1. Correlation

2. De-duplication

3. Prioritization

Multiple GUIs

No fix

Escalate and

manual

handoff

Tier 2 Administration

No fix

Escalate and

manual

handoff

Infrastructure Applications


Typical incident management

with HP Orchestration 68,000 raw

events

collected daily

Actionable

events

1. Correlation

2. De-duplication

3. Prioritization

Repair in seconds

Automatic-actions to fix

common problems

Automate advanced

troubleshooting

Corrective actions using

complex workflows

●● ●●

Storage Physical/Virtual servers Network Public/Managed

services

Platforms,

databases,

middleware

Complete audit trail

Reports and ROI metrics

Enriched Incident

records 5000 Events


Agility with IT service request

fulfillment

IAG Insurance

100+ man hours reclaimed per month across 5

simple scenarios

US Retailer

4 hours of training costs and time saved per

employee

Products


HP IT Service Manager & non-HP ITSM

HP Cloud Service Automation

High cost - dependency

on experts for repetitive

tasks

Many manual steps

and handoffs cause

delays and errors

High volume of low

priority service requests

CHALLENGES

Orchestrate and fulfill IT

requests from the business

SOLUTION

More than 75%

efficiency by

reclaiming1000s of

hours

Consistent service

experience in minutes

instead of hours and days

Highly scalable with

automation of repetitive

requests

VALUE

1.Capture

requests

3.Annotate

tickets

2. Identify

process

4.Orchestrat

e flows


Typical Service Request without

Orchestration

Add user Add DNS

Add

backup

Add to

domain

Create

SharePoint manual

handoff manual

handoff

Manual

Operations

Manual

Operations

Manual

Operations

Delay between hrs to days

for every manual hand-off


Typical Service Request with


Service requests fulfilled at the click of a button

Automatic-actions to

implement change

Re-usable automation

and flows

E2E service requests

using workflows

●● ●●

Storage Physical/Virtual servers Network Public/Managed

services

Platforms,

databases,

middleware

Complete audit trail

Reports and ROI metrics

Knowledge captured in

process automations

Add user Add DNS

Add

backup

Add to

domain

Create

SharePoint


How did our customers do it?


Problem IAG spent over $100K in 12 months

with an external vendor using a tactical

automation method. The automation

ideas continued to grow however the

budget didn’t, it was clear this

approach wasn’t sustainable.

Transforming the IT model

22

http://www.iag.com.au/index.shtml


Improving IT staff efficiency

23

• $264,040 monthly cost avoidance with automation

• Decreased from 3 days to 15 minutes the Software Deployment Lifecycle

• Security Patch Management and Application Health Checks completely automated requiring no manual intervention

“HP OO has enabled our staff to focus their time and effort on more complex tasks instead of repetitive, mundane tasks increasing their job satisfaction.” – George Cassar, Sr. Automation Specialist, Insurance Australia Group Ltd.

Transformed the IT model with HP Automation and Orchestration

• HP Operations Orchestration


Problem

HCA was challenged with

providing its customers with the

ability to provision services at

will

Increase the quality of IT service delivery


Automation improves service

deployment

• Reduced service deployment time from 53 days down to 90 minutes

• Reduced by > 75% the time it takes to execute tasks/processes

• Realized a ROI within <3 months

“We were able to reduce our service deployment

time using HP OO. This was a tremendous

success from our customers perspective”

– Jim Beard, IT Professional, HCA Inc.

Transformed Service Delivery with Automation and Orchestration

• HP Operations Orchestration


The HP advantage



Incident

Mgmt

& Service

fulfillment

Disaster

Recovery

Application

Deployment

SAP

Orchestration

Heterogeneous

80+ HP and non-

HP integrations

Easy to use

3-5x easier than

any competitor

Time to value

500O+ operations

out of box

Industry leading IT run-book and process automation solution

Insurance Provider

13,000 man hours reclaimed quarter across

provisioning, request fulfillment and maintenance tasks

Tata Consulting Services

1M savings for Incident remediation and service

provisioning with 200% efficiency gains

75% efficiency

gains in run

book

execution

$250K+ return

in first 3 months

15,000+ flows

run

concurrently OO


75% efficiency gains

in

run book execution

Orchestrate IT tasks and processes

>75% reduced time

to execute tasks and

processes after

implementation

Easy to use 3-5x

easier than any

competitor

Scalable. Content Rich. Easy to use. Leader.

HP

Advantage

Time to value $250K+ return in first 3

months


© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

See it in action and

Get started now!

Get more info on the Web www.hp.com/go/itautomation

HP Operations Orchestration Trial (30 days)

Develop and deploy flows in hours www.hp.com/go/oo

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http://www.hp.com/go/itautomation

http://www.hp.com/go/oo


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Documents

HP Operations Orchestration: A Maestro in your Data … · “HP OO is a general ITPA tool, and its use cases are broad reaching from monitoring tools, ... Eliminate manual clicks